Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
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9.5 124 Reviews
  • Heol Don Care Home, Cardiff
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms have ensuite facilities and are equipped with ergonomically designed furniture to provide a comfortable and safe environment. The interior has been carefully designed to enhance care practice and homely comforts, with a wheelchair-friendly vision and support for personal interests.

Nutritious meals are prepared by trained chefs and there is even a night-bite menu for any late snacks and drinks. All dietary preferences and tastes are catered for.

Residents can enjoy a variety of engaging activities and outings to places of local interest. There’s a real sense of community at Heol Don. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heol Don Care Home.

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Care Provided by Heol Don Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Roberts (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Heol Don Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Heol Don Care Home Reviews (124)

Total of 124, showing 61-80
9.5

Heol Don Care Home has a Review Score of 9.5 (9.473) out of 10, based on 26 reviews in the last 2 years. Over all time Heol Don Care Home has 124 reviews.

Overall Experience

  • 104
  • 14
  • 0
  • 3
  • 3

Date Published

124
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Review from P W (Friend of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always receive a warm welcome from management and staff when visiting my friend. It has been a very easy process to arrange visits and testing during the pandemic and I have had window, garden and recently indoor visits. My friend is looked after extremely well by the staff and is very complimentary
about the care and support she receives. She enjoys the food and the daily menus look very appetising. The standard and cleanliness of the facilities are excellent. She is always encouraged to join in activities and it is nice to see photos of her taking part on the home's Facebook page.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family and friends feeling like their loved one is cared for and looked after. It is lovely to hear that she feels so supported in our care home. We hope to continue providing your friend with the best possible care.


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Review from Ronald W (Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the food is very good.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. Thank you for choosing Heol Don for your stay.


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Review from L R (Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to me over my short stay for a recovery from an operation met all my needs.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear that you enjoyed your stay with us.


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Review from B N (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent convalescent short term care. The staff could not do enough to provide support and help.
The accommodation is of a very high standard and the underfloor heating is most effective.
The standard of catering is first class.

Reply from Amanda Barnes, Customer Service Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear that you enjoyed your stay.


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Review from John O (Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Heol Don for three weeks rest and recuperation following a cardiac arrest and four weeks in hospital. During my stay, I received the highest standard of care from the staff, regular meals and a comfortable room. The friendly atmosphere and can-do attitudes of the carers helped me really feel
at home and recover so that I could return to my home. I would stay at Heol Don again and recommend the home to anyone who was looking for the highest standard of care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your kind words. It is so nice to hear that you felt so well cared for by our staff and that after a few weeks you were well enough to be able to return home. Thank you for choosing Heol Don.


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Review from Emma R (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Bupa Heol Don Care Home in Cardiff highly enough. My mother is currently staying there following surgery as she requires care in order to recover. She arrived at the start of April and is now ten days into her six week stay. From the moment of first contact, everyone has been extremely
friendly and helpful. I have been offered a high degree of reassurance at a worrying time due to the level of professionalism on offer, from management level through to the staff providing day-to-day care (Covid safe measures). Nothing has been too much trouble. Everyone has been at great pains to help my mum to settle in. Mum had to quarantine on arrival but had immediate access to the gardens from her comfortable room. I have been able to visit Mum in a pod behind a screen and this worked well and we have face-to-face visits coming up soon as she is now out of quarantine. I have been in daily telephone contact with my mum and she doesn’t stop raving about how caring everyone is.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Heol Don Care Home

Thank you for taking the time to leave this review. We are so pleased that you found everything to your and your mother's expectations and more. It's always nice to hear the praise of our staff who even through difficult times try to make resident comfortable and important. Now the weather is getting better you will be able to have more visits and go in the garden with her. If there is anything else we can do please just let us know.


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Review from Susan M (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are very friendly and helpful. They have welcomed Dad, helping him to settle in and integrate into the home. Dad is enjoying the food and said that his room is very nice.
Mum and Dad have been very lucky to have had a few “pod” visits and their first indoor visit this week,
which they both very much enjoyed.
Overall, I cannot find fault with any aspect of the care provided at Bupa Heol Don and would like to thank everyone there for their ongoing help at this difficult time.

Reply from penelope kudelnitzky, Customer Service Adviser at Heol Don Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


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Review from M M (Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've enjoyed the food and the care.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you so much for sharing your feedback with us, we really appreciate your kind review. We are so pleased that you enjoyed your stay with us. Please let us know if there is ever anything else we can do for you in the future.


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Review from Colin E (Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service excellent throughout. Food first class every day.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your kind feedback, we really appreciate receiving your lovely review. We are so pleased that you're happy with the service you are provided. Please let us know if there is anything more we can do for you.


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Review from Terence J (Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with my situation here at Heol Don Care Home. The rooms are lovely, and we are very well looked after by the staff. The food, in particular, is very good, and we are able to have a variety of food to suit our needs, as long as we provide the staff with reasonable notice.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you so much for your lovely comments, we are so pleased to hear that you're satisfied with the services Heol Don are providing you. Please let us know if there is anything more we can do for you.


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Review from Adrian D (Son of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Heol Don have done a great job in keeping Mum safe throughout the current difficult times and even kept a level of activities keeping spirits up. It's good to see the new visiting room in operation which works equally well for residents and visitors.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your feedback. We really appreciate you taking the time to leave us such lovely comments.


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Review from Norah L (Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the home. Staff very helpful and kind. Food is good. Definitely recommend the home.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for taking the time to leave your review. We really appreciate you taking the time to leave us such lovely comments.


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Review from L M (Daughter of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad went to Heol Don, Whitchurch mid-March 2020 for five weeks respite and then lockdown arrived. Consequently, Dad has remained in Heol Don ever since and both he and I have been very happy with the situation. Thank you. My daughters and I have had several window and one garden visit and Dad looks
well and happy. During our video and phone calls, he is jovial and all the staff are truly caring. We highly recommendHeol Don and Dad is now a permanent resident.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Heol Don Care Home

We are very happy to hear you can feel at ease with your father in our care.


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Review from Rhod J (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed other premises, our mother moved to Heol Don at the beginning of February 2020 and only a few weeks before lockdown. Importantly, our immediate impressions of Heol Don were very positive; all staff were friendly and empathetic to our concerns and helped make the transition from home to
residential care as seamless as possible.
The management has been extremely efficient not only generally, but specifically against the backdrop of maintaining a covid free environment for vulnerable people and their carers for which we are grateful and appreciate the stress that they have had to deal with. Mum is very happy and is much less anxious than when living at home. She enjoys the activities, the food and company. Staff have been great and are respectful of Mum's needs and wants. Communication and responses from the manager are prompt and regular and reassuring for us as a family during this fraught time. She has been very responsive to any queries I have had.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Heol Don Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your mum in our care.


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Review from Patricia P (Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The next best thing to home.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Heol Don Care Home

We are happy to hear you feel like a part of our Heol Don family.


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Review from Rae T (Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and look after us well.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely feedback. Please let us know if there is anything more we can do to help.


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Review from Barbara H (Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy living here. The staff are all so kind and helpful. I know that is their job but they are all particularly lovely to us all. I would recommend this home to anyone looking for a place to live.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you so much for your really kind feedback. We are so pleased you are contented with the care you're receiving. Please let us know if there is anything more we can do to make your stay as comfortable as possible.


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Review from Chris G (Daughter-in-law of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has been a resident for 4 years and has always been really well looked after by a lovely caring team. They have coped extremely well with the COVID outbreak and ensured that all the residents are well-cared for and loved, which has made not visiting regularly easier to cope with. Well done everyone
and thank you from all of us!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Heol Don Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from M J (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been well looked after, especially during the COVID-19 lockdown. I have had a few visits via windows and in the garden. I would like to say thank you.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for the comments.


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Review from J M (Son of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well cared for at Heol Don. I have nothing but admiration for the way this home has been managed throughout this pandemic. Our family has had endless video calls, window visits, regular newsletters from management, all of which have helped us and our mother through a very stressful
time.

Reply from Emily Wilson, Customer Services Adviser at Heol Don Care Home

We really appreciate you taking the time to leave us such lovely, kind comments. We are very happy to hear you can feel at ease with your Mother in our care. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.


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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Heol Don Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.473 for Heol Don Care Home is calculated as follows: ( (233 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) + (22 Very Poors x 1) ) ÷ 311 Ratings = 4.473

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heol Don Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.


Awards / Recognitions (10)

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