Heol Don Care Home

Whitchurch, Cardiff CF14 2AU
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9.5 124 Reviews
  • Heol Don Care Home, Cardiff
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite, convalescence and palliative care, as well as care for dementia residential.

Heol Don offers first-class accommodation and facilities including sensory gardens, a hair salon and even an on-site cinema. All bedrooms have ensuite facilities and are equipped with ergonomically designed furniture to provide a comfortable and safe environment. The interior has been carefully designed to enhance care practice and homely comforts, with a wheelchair-friendly vision and support for personal interests.

Nutritious meals are prepared by trained chefs and there is even a night-bite menu for any late snacks and drinks. All dietary preferences and tastes are catered for.

Residents can enjoy a variety of engaging activities and outings to places of local interest. There’s a real sense of community at Heol Don. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heol Don Care Home.

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Care Provided by Heol Don Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Roberts (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Heol Don Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Heol Don Care Home Reviews (124)

Total of 124, showing 81-100
9.5

Heol Don Care Home has a Review Score of 9.5 (9.473) out of 10, based on 26 reviews in the last 2 years. Over all time Heol Don Care Home has 124 reviews.

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Review from Mike D (Son of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Heol Don since May 2019. The staff looking after her have been brilliant during this time, helping her to settle in initially and have since taken excellent care of her, paying attention to her needs and encouraging her to join in with many of the activities on offer
at Heol Don. The staff are very helpful and friendly and there is always a very happy and relaxed atmosphere in the home.

Reply from Emily Wilson, Customer Services Adviser at Heol Don Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your mother in our care. Thank you for trusting us with your loved one’s care.


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Review from Jill T (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Heol Don since December 2017 after a prolonged stay in hospital. She has always been treated with kindness and respect by all members of staff. Mum has been very well cared for, especially since a nasty fall which meant a hospital visit and when suffering from chest infections.
The carers have always shown an understanding of mum's character and sense of humour.....she says that they are like her friends! She is able to choose the meals which suit her small appetite, often needing encouragement to eat from staff.
Mum has enjoyed the various activities on offer..particularly musical events and visits from the local children.
We have always been impressed by the way staff greet us, the family, and make us feel very welcome. Since lockdown, it has been difficult not visiting the home, but we have been sent newsletters and receive phone calls and will soon be able to arrange "garden" visits.
Overall a lovely home where mum is very happy.

Reply from Emily Wilson, Customer Services Adviser at Heol Don Care Home

Thank you so much for your lovely words regarding Heol Don Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do for you or your family.


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Review from Cheryl B (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for eight months and has been well looked after in all that time and during this long lockdown. It is a relief to know that he is safe. Staff seem to go the extra mile in making sure he is comfortable and well fed.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your kind words. We hope your father feels like he settled in well.


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Review from M D (Respite Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent; I have enjoyed my stay.

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Review from O K (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the nursing unit for two and a half years and has been looked after by a lovely, caring team of staff. Management and staff are vigilant to her needs. Heol Don is a lovely well-run care home; we could not wish for Mum to be in a better place.
The family greatly appreciates
how much effort is being made by all the staff to help the residents and their relatives cope with this period of "separation" due to the Coronavirus COVID-19 outbreak. The care and devotion demonstrated by the team is exceptional.

Reply from Greta, Customer Adviser at Heol Don Care Home

Thank you for trusting us with your mothers care. We really appreciate the lovely feedback.


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Review from G P (Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room was comfortable quiet and equipped with everything I needed (except a reading light). The meals were good and provided plenty of fruit and vegetables.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for taking the time to leave your comments. We really appreciate any and all feedback.


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Review from A H (Husband of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities apart from a very limited car park shared between numerous staff and visitors.
Staff are very good, polite, friendly and very capable.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

We really appreciate your feedback and will certainly discuss it with the home’s manager to help us continually improve our service.


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Review from R B (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some days there was no tea trolley visiting rooms due to lack of staff.
Activities cancelled due to lack of staff.
Laundry mislaid, eventually found.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your feedback. We will certainly discuss your comments with the home’s manager to help us continually improve our service.


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Review from K G (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 2 weeks respite at Heol Don.
Words cannot express the relief at mum being in such wonderful surroundings. It put our minds totally at rest when we went to our son's wedding. Many thanks to all the staff who were all so lovely to my mother and ourselves.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your kind words. We are very happy to hear your mother enjoyed her stay with us. We hope to see you again in the future.


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Review from L D (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum looks a lot happier with her self for the time she has been in the care she has had.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your review, Linda.


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Review from G B (Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heol Don is a well designed a well-run care home with good systems, quality accommodation and efficient attentive staff.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you, Geoffrey. We really appreciate your praise.


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Review from Andrew W (Husband of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has Alzheimer's Disease and has been resident at Heol Don for some nine months. During the early time staff were skilful in assessing her needs and settling into the home. Then and since the working atmosphere has always been friendly and supportive and care staff seem to team well and support
one another. When talked to they reflect a good understanding of my wife's needs always positive about her and talk of her in a constructive and good humoured way. Trained staff have worked hard to maintain her now diminished sensory awareness and coordination using music, pottery, potting plants etc as a stimulus.
The care home is managed really well from friendly senior management through senior and junior carers to the excellent kitchen, laundry cleaning and maintained staff.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your wife in our care. Our residents' health and well being is an absolute priority, so let us know if there is anything else we can do to continually improve our service.


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Review from A B (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a good place. My mum is very happy in the nursing unit, management and staff always on the ball and vigilant to my mother's needs.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your praise. We are delighted to hear you feel like mum receives the level of care she deserves. Please let us know if there is anything else we can do for your family.


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Review from R F (Granddaughter of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown by the staff of Heol Don goes above and beyond anything you would ever expect from a care home. Every single member of staff has shown so much support for my grandparents and us as a family at such a difficult time. We could not wish for them to be in a better place.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for your feedback. We hope Heol Don care home did everything they could to help the family through such a difficult time.


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Review from J D (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a hard decision for a family having to decide on a residential care home for loved ones.
Heol Don is a wonderful care home. ALL members of staff are caring, kind and so supportive. This applies to residents and family members.

Reply from Greta Narbutaityte, Customer Advisor at Heol Don Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can finally feel at ease with your loved one in our care.


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Review from G M (Resident) assisted by family/friend published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very pleased with her experience of staying in the care home.

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Review from Edna L (Respite Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been so helpful, supportive and thoughtful at all times.

Reply from Greta Narbutaityte, Customer Adviser at Heol Don Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from Robert S (Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed when we first visited the home and our experience over two months confirmed that view. The care provided, facilities and catering were all first class - and so friendly and efficient.
We enjoyed our stay and were much better for it.
The home was successful no doubt due to the general
manager's warm and efficient mood.

Reply from Josephine Gaupholm, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the first class care and facilities provided. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from S M (Nephew of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to this Bupa care home in a very distressed state. Since being here she is very happy and contented. Service of care is excellent and we have no concerns.

Reply from Josephine Gaupholm, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don Care Home. We are pleased to hear that you and your aunt have had a positive experience and appreciate your comments regarding your aunt feeling happy and content while living there. We will pass your comments on to the home's manager. The Bupa Customer Care Team


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Review from Doreen E (Respite Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are extremely kind and attentive. Have no hesitation in coming for respite when my son is on holiday.

Reply from Gabriella Mills, Customer Adviser at Heol Don Care Home

Thank you for your review of Heol Don Care Home. We are pleased to hear that you are happy to stay with us and that you are well cared during your visits. We appreciate your comments on the staff and will share your feedback with the care home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Heol Don Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.473 for Heol Don Care Home is calculated as follows: ( (233 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) + (22 Very Poors x 1) ) ÷ 311 Ratings = 4.473

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heol Don Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Heol Don is a purpose-built home offering a warm welcome to those needing residential, nursing and dementia care. Wheelchairs can move around easily indoors and out, including all around our large gardens, gazebos and our children’s play area.


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