Edgbaston Manor

Speedwell Road, Edgbaston, Birmingham B5 7PR
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9.7 136 Reviews
  • Edgbaston Manor, Birmingham
Edgbaston Manor provides dedicated residential, nursing and dementia care of the highest standard. The home offers luxury interiors, with large, en-suite bedrooms.

Set in a quiet suburb of Birmingham, the home overlooks Calthorpe Park, with many rooms having fabulous views across the park, including the lounges. Upstairs rooms also have access to balconies and a stunning roof terrace. Ground floor rooms have direct access to their own patio areas, and there are also pleasant sensory gardens for residents to enjoy.

The home is arranged into smaller suites to provide a home-from-home for residents, with their own stylish dining and sitting rooms on each floor. Superb in-home services include a hair and beauty salon and bright café.

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Care Provided by Edgbaston Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Steventon (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Edgbaston Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,299
    • Self-Funded Residential Dementia Care from £1,449

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Edgbaston Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome to come to the home but if they wish to see the Home Manager at a specific time, it is best to always call and arrange a meeting, especially if this is requested for an evening visit.


  • Parking

  • Private car park for residents and visitors. Access is through the gates to the main entrance which is in Speedwell Road


Edgbaston Manor Reviews (136)

Total of 136, showing 41-60
9.7

Edgbaston Manor has a Review Score of 9.7 (9.702) out of 10, based on 47 reviews in the last 2 years. Over all time Edgbaston Manor has 136 reviews.

Overall Experience

  • 105
  • 24
  • 5
  • 0
  • 2

Date Published

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Review from J S (Daughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please do not let the exterior and aesthetics of this building fool you into thinking that this is a good home. I can not emphasise how unprofessional Edgbaston Manor is and how their actions caused great distress to my father and to us as a family. Unfortunately, the review policy's content standards
mean I am unable to provide detail regarding some of the significant incidents that occurred during my Father’s time at this home. We made the decision to remove him from here in January and source an alternative home and are still in the process of following up on these incidents through appropriate channels and agencies. I urge you to consider an alternative home for yourself or your loved ones. This home is not well managed or organised and there are limited interactions between residents and care staff. There is much better care, support and enrichment out there. Look elsewhere.

Reply from Samantha Debenham, Reviews Team at Edgbaston Manor

We were very sad to read this review, especially as we don’t feel that it is at all representative of the care or team at Edgbaston Manor. For anyone researching care homes for themselves or a loved one, we would suggest looking at our high score here and on another review platform, and reading some of the other lovely reviews from residents and families at the home. We are also incredibly proud of our excellent reputation and have been consistently rated as Good by the Care Quality Commission, including on our most recent inspection this July, where we scored Good in every area. We are also always happy to show anyone around the home to see the lifestyle first-hand and to meet our manager and team in person, who would be happy to answer any questions you may have.


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Review from Mary P (Wife of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. Staff are very friendly, helpful and cannot do enough to make you feel welcome. The food is amazing and the care home is spotless. My husband is well looked after there and he has settled in well.

Reply from Natasha Hines, Reviews Team at Edgbaston Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
Your husband is a delight to have with us. His love of music and his cheeky humor brightens up the home so much. He has settled in so well and we are so very grateful for your kind feedback.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from T D (Husband of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Requests not always carried through.

Reply from Samantha Debenham, Reviews Team at Edgbaston Manor

It appears from your comment that you may have encountered an issue at our home. If something has gone wrong, however small, we always do our best to rectify this and also, if relevant, put measures in place so this doesn’t happen again. Unfortunately, from your comment we’re not able to tell what the issue may have been. If this is something we can address, please can you contact the general manager or one of the senior team and if you have any future questions, comments or suggestions please just let us know. We’re always here to help.


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Review from S B (Son-in-law of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ensuring a family member has the right level of support was our primary concern. The facilities and level of support have been exceptional.

Reply from Natasha Hines, Reviews Team at Edgbaston Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Edgbaston Manor Care Home - Care UK we are so pleased to hear that your experience with us has been a positive one. We always like to ensure that family members are always involved in the care we provide the residents and that they always feel welcome.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from L B (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with Edgbaston Manor I was made to feel at ease and it was thoroughly explained that assistance from hospital to home (Edgbaston) would be taken care of, which it was. From the ladies on reception, all staff and kitchen staff are all very kind and extremely kind to my father. Nothing
is too much for them. The staff are very attentive, positive and patient. The cleanliness is second to none. The food is excellent and with many options. They encourage my father to eat and drink. He is changed and bathed every day. For the first time since Dad has been in care, Edgbaston Manor enabled me to relax, knowing that Dad has the best treatment and care.

Reply from Natasha Hines, Reviews Team at Edgbaston Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
We are all so delighted that you chose Edgbaston Manor as Dad's home. Thank you for sharing him with us and to you for always getting stuck in with events within the home. We love having you as part of the Edgbaston Manor family.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from O B (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a big thank you to all at Edgbaston Manor for the wonderful care my mother received at the facility. From the booking process and the actual care was nothing short of fabulous and we recommend Edgbaston Manor to anyone in need of care. Thank you on behalf of our family.

Reply from Natasha Hines, Reviews Team at Edgbaston Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from J L (Respite Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant, extremely friendly and caring place with exceptional service throughout, from the kind and helpful reception staff, to the carers, staff members and manager. It is just a peaceful and lovely place to go to, making it a lovely place to go back to. The entire place from foyers to rooms
are always kept clean and presentable as well as the outside areas too.

Reply from Natasha Hines, Reviews Team at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience. At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


If you would like to provide us any further specific feedback, please use the form on the following the URL;


https://www.careuk.com/company/contact/feedback


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from Jo H (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent on so many levels and getting better all the time! From reception, polite and capable welcome to the pastry chef's delectable Viennese fingers and coconut macaroons. From accessible and intelligent management to carers who genuinely care. From beautiful rooms with beautiful outlooks onto the
patio, roof garden or the park to laundry and domestic staff who take pride in what they do and have genuine relationships with residents and relatives. From innovative activities with community involvement in arts to outings to local places.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We truly value the feedback from loved ones and are proud of the high quality of care that the team at Edgbaston Manor provide.


Many thanks the Care UK and Edgbaston Manor team


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Review from S B (Friend of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides a great place to live with friendly care, and knowledge of elderly people and their special needs and medical requirements. People are lucky to live there it provides an excellent end-of-life experience including fun, laughter and the happiness possible in the circumstances

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we pride ourselves on providing an environment where all residents can thrive no matter their medical needs.


Many thanks the Care UK team


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Review from W U (Friend of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff provide good care for my neighbour. The reception staff are excellent and very helpful.

Reply from Natasha Hines, Manager at Edgbaston Manor

At Edgbaston Manor Care Home - Care UK we pride ourselves on the high quality of service we provide each resident. Thank you very much for taking the time out of your day to leave us such positive feedback about your experience.


Many thanks the Care UK team


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Review from A T (Friend of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff from reception to floors 1-2 are always friendly and polite and go the extra mile. The home and area are always spotless and plenty for the residents to do and are cared for in the most caring way. 100% all-round score from me.

Reply from Natasha Hines, Manager at Edgbaston Manor

We much appreciate the time you have taken to leave us such positive feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK and Edgbaston Manor team


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Review from Clive D (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff always seem helpful, caring, attentive and friendly - always doing their best in what can sometimes be very difficult circumstances. My dad has always been very happy and well looked after. The care home has always done its best to provide lots of information and to make contacting them very
easy. I'm very happy with the care they have always provided.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK and Edgbaston Manor team


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Review from J R (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, welcoming, great care and a homely feel.
A wonderful home.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team


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Review from J G (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home agreed to accommodate a Christmas family group gathering that would have been difficult elsewhere to cater for my father's needs.
The staff looked after us all really well and were friendly and accommodating.
The staff at the home seem happy and friendly, and my dad has been able to personalise
his room well and has made friends with his peers.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.


Many thanks the Care UK team


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Review from R S (Sister of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been living here for a short time but the care and love given have been second to none. He is treated as a part of the family with thoughtfulness. The food is impeccable. They treat him with respect. He is happy and content. He has built friendships with the staff who even call me by
name.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team


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Review from S M (Son of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is been superbly looked after for many years now and she particularly praises the cleaners and kitchen staff. The food is excellent. I have found the reception and management very responsive and helpful with good communication.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team


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Review from J P (Friend of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a visitor, I am always welcomed by the staff very warmly when I visit to see my friend and previous employer.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team


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Review from F E (Daughter-in-law of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are well looked after in a caring environment. My relative, who has dementia, has been at Edgbaston Manor for some time, and her changing needs have been met by the lovely staff.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team


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Review from K R (Sister of Resident) published on 18 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am grateful that my brother is residing in such a pleasant care home, with a good ambience and a welcoming atmosphere. He relates well to the staff and appreciates the care, good humour and respect with which he is treated. Family members find the carers, reception staff and management are concerned
and supportive and amenable to requests. My brother's one concern as someone with eating/nutrition problems is that he feels that his communication with the kitchen could be better.

Reply from Samantha Debenham, Personal Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Edgbaston Manor - your feedback is important to us, as is the care and well-being of all residents. We understand your frustrations and apologise that your brother feels communications with the dining team could be improved. We have highlighted this to our Head Chef, who will ensure clear communications are maintained between them from now on. Thank you again for highlighting this to us and please let us know if you have any comments, feedback or suggestions now or in the future and we’ll always be happy to help.


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Review from J M (Son of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff who care for my mother at Edgbaston Manor. I have come to realise how valuable the service provided to my mother by staff is to her well-being. Humour gentleness and compassion are attributes needed when dealing with frailty, dementia, loneliness and illness. All
the staff unfailingly meet all her needs.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team


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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Edgbaston Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Edgbaston Manor is calculated as follows: ( (446 Excellents x 5) + (53 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 534 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Edgbaston Manor is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Zoe

Zoe Steventon

Job Title: General Manager

My name is Zoe and I am the General Manager at the home. I have been a Registered Nurse for 16 years and have ten years of care home experience too. I am very open and honest and welcome any feedback you would like to share. I enjoy spending time with my family, I have one daughter and my favourite place in the world is Cornwall.


Feel free to ask me about any queries or if you have any questions when you visit our home, my door is always open.