Edgbaston Manor

Speedwell Road, Edgbaston, Birmingham B5 7PR
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9.7 136 Reviews
  • Edgbaston Manor, Birmingham
Edgbaston Manor provides dedicated residential, nursing and dementia care of the highest standard. The home offers luxury interiors, with large, en-suite bedrooms.

Set in a quiet suburb of Birmingham, the home overlooks Calthorpe Park, with many rooms having fabulous views across the park, including the lounges. Upstairs rooms also have access to balconies and a stunning roof terrace. Ground floor rooms have direct access to their own patio areas, and there are also pleasant sensory gardens for residents to enjoy.

The home is arranged into smaller suites to provide a home-from-home for residents, with their own stylish dining and sitting rooms on each floor. Superb in-home services include a hair and beauty salon and bright café.

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Care Provided by Edgbaston Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Steventon (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Edgbaston Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,299
    • Self-Funded Residential Dementia Care from £1,449

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Edgbaston Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome to come to the home but if they wish to see the Home Manager at a specific time, it is best to always call and arrange a meeting, especially if this is requested for an evening visit.


  • Parking

  • Private car park for residents and visitors. Access is through the gates to the main entrance which is in Speedwell Road


Edgbaston Manor Reviews (136)

Total of 136, showing 61-80
9.7

Edgbaston Manor has a Review Score of 9.7 (9.702) out of 10, based on 47 reviews in the last 2 years. Over all time Edgbaston Manor has 136 reviews.

Overall Experience

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  • 24
  • 5
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Date Published

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Review from G M (Son of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been in this care home for 15 months. No complaints whatsoever. She has been cared for brilliantly under sometimes difficult conditions. I would praise all the staff for their care and good humour whilst doing a difficult job. I admire their patience and attention to all the residents on floor
one. I take my hat off to all of them.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team


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Review from Brenda L (Wife of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at your home for 2 years now. Myself and my family are all extremely grateful for all the care and attention he gets from all the staff on the first floor. They attend to all his needs and they are all happy to do so. We as a family are very grateful for all the hard work they do
in caring for someone with dementia like my husband.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team


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Review from Karen K (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcome as soon as you walk through the door. All the staff are exceptional, going above and beyond with my mum's care and comfort. Everyone is so friendly and put you as a family at ease. Even in a short time, they just go that extra mile in all aspects of nursing and care. The hospitality,
and a clean environment, but still gives a lovely homely feel. Mum now part of the Edgbaston Manor family has more than exceeded my expectations.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience. At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team


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Review from Karen H (Daughter of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (95), who is blind and has mobility issues, is one of Edgbaston Manor's longest residents. She moved in nearly six years ago, to assist with dad's care - looking after him at home had become impossible. After viewing 17 Birmingham care homes, the family was losing heart. Few homes have staff with
the necessary expertise to manage challenging, mixed dementia, but one day a chance turn took us past the newly opened Gracewell of Edgbaston and the perfect place had been found. Mum was delighted! Dad's needs were going to be met with care and professionalism, she could visit him whenever she wanted, for as long as she wanted and everything else was home from home. The dedicated staff are second to none! The cosy en-suite rooms, scrumptious meals, activities, and patio/pretty garden for exercise - simply great. Dad has now passed and Mum needs much more care herself, but not a day goes by when Mum doesn't consider herself enormously lucky to be where she is today - surrounded by friends.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us such positive feedback about your experience.


At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We strive to create and maintain a positive and supportive family ethos.


Many thanks the Care UK team


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Review from Robert D (Son of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to praise the staff for the wonderful way they celebrated the life of Queen Elizabeth II on her sudden death and ensuring the mourning period. They helped the residents understand what had happened, displayed photos, enabled them to pay respects and view the funeral. They decorated and
displayed tributes and flowers appropriately and helped us all celebrate her life and mourn her passing.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience. At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.



Many thanks the Care UK team


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Review from Rachel W (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer's Dementia. I looked after her at home for many years, but it became unsafe for her to be on her own. It took her a while to settle, but she calls her room 'home' now. Over the 18 months Mum has been there, everyone has been brilliant. Lovely room, beautiful surroundings, good food
- sometimes too fancy for the residents, and the staff are second to none. They go above and beyond to care for Mum yet also allow me to be involved in her care too, keeping me regularly updated. Definitely a godsend. Thank you.

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Review from Pauline C (Friend of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been going to visit for 4 years now. It is always pleasant to go there. The staff are very good and kind. Even to the visitors, making it worthwhile visiting - I go twice a week. I look forward to it. My friend is really happy in the home. There is everything he wants. If he's in any trouble
they come straight away to help. Nothing is too much trouble. (They deserve a medal sometimes.) But they just say it's their job. There is always doctor and nurses at hand and they always explain to you what is happening. It's good we can go in and visit. It makes his day and mine.

Reply from Natasha Hines, Manager at Edgbaston Manor

Thank you very much for taking the time to leave us feedback about your experience. At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks the Care UK team


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Review from A M (Wife of Resident) published on 17 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies at the reception are pleasant and very helpful on the phone and in person. Staff on the Memory Flow are gentle and caring towards the residents. My husband has been here for only the month but has settled down well into his room. Meals are fresh and tasty according to my husband's opinion.
Finds the meat sometimes hard to eat. Overall very well-maintained nursing home.

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Review from Kevin H (Brother-in-law of Resident) published on 17 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room nice and tidy and clean. Staff always obliging, especially on reception. Meals cooked well. Treatment acceptable. Carers do their job well. Overall clean in all areas. Couldn't fault the home. Well done to all concerned.

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Review from R A (Niece of Resident) published on 4 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt suffers from dementia and is also extremely deaf - both things that make caring for her extremely difficult. She took a long time to settle and feel comfortable but the staff showed great care throughout the time. They are caring and patient with her even when looking after her has been challenging.
She is now more settled and in the past month when I have been unable to visit because of ill health I was pleased at the way they have handled some of the things I would normally have done on my weekly visits.

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Review from Louise W (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never knew it was possible to have a team of individuals care for my mum as if they were her family. They have showed not only mum but my dad and the rest of our family, such compassion and empathy through what has been a difficult transition to navigate and come to terms with. The whole team at Edgbaston
Manor have gone above and beyond to settle my mum into her new routine and surrounds which they have done with great dignity and understanding towards the whole family's emotions. Living the other side of the world (in Australia) and only being able to visit infrequently I feel at ease knowing mum is being cared for by an amazing team of people. When I was back in the UK for mum's first few weeks in the care home after her prolonged stay in hospital, within the first week they had transformed mum back to her former self prior to her hospital stay. She was brighter, happier, eating more, and had gained more mobility. I can't thank the team enough for what they have achieved.

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Review from A L (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was adamant she would never go into a care home. After a number of failed alternatives, falls and the onset of dementia, in August 2021 we no longer had a choice.
Her transition was made so easy by the whole team, who consistently show compassion, care, honesty, respect, and a sense of humour.
They spend time really listening, which results in a strong connection between Mum, the staff, and our family. Mum feels safe, cared for, and the staff act and feel like an extended family.
Gracewell is outstanding in its appearance & cleanliness. Mum often thinks she's holidaying in a posh hotel. However, it’s not the impressive building and rooms, but the wonderful team who work in Gracewell that put the care into “Care Home”. Mum knows day and night that she is surrounded by people who “couldn’t do more for me”.
Many of the team go way above and beyond. Nothing is too much trouble, if they can facilitate something that helps, they make it happen.

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Review from Maggie H (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service and care. It is like a 5-star hotel. My mum is so happy there, she is well looked after. Whilst hard to please with food, staff always try and find alternatives for her to make sure she eats something. Girls on reception are so helpful if we have a problem, they liaise with the carers/nurses
on our behalf to save time. Nurses always keep us informed of any problems, no matter how insignificant.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Edgbaston and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Jennifer P (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was extremely difficult to hand over the care of my much loved mother following her life changing stroke, however it has been a relief during the pandemic to know that she was being cared for by staff who truly understood her. It is not just a care home but a space for residents to feel comfortable
and one I love visiting. As a nurse I know what compassionate care feels, smells and looks like and I know that my mother is happy because she tells me! The chemistry she has with some of the staff is a joy to witness, in particular her key worker who my mum calls 'mummy.' This is sad in some ways as it is a feature of my mothers cognitive decline, however it is also wonderful because it is a testimony to the care, attention and special bond between her key worker and my mother. When her key worker is caring for my mother it is clear that my mother has regressed and thinks that her key worker is her mum! The stimulation received has reaped benefits so thank you all staff.

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Review from Janine S (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the fantastic and caring staff. The manager has been so wonderful and helped my sister and I through what was a very difficult time. The manager spoke to the hospital ward and organized Mum's transfer to Gracewell, and she was absolutely fantastic, so attentive and we
could not have managed the process without her. Mum is very settled and receiving such wonderful care and is so much better. I would highly recommend Gracewell at Edgbaston to anyone wanting a very caring home for their loved one.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Gracewell of Edgbaston appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mum has settled in well.


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Review from Sally N (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After mum had a major brain stem stroke at 90 she lost nearly all of her mobility and independence. She has macular which has now progressed to near blindness. Gracewell have always done their best to provide the care and support needed when mums condition changed and deteriorated. Mum has got to a
stage where she looks to the staff as friends and is something that as a Family we have found likewise. We have found the staff goes the extra mile which we will always be grateful for, their care is priceless and something that we feel strongly should be rewarded for from all levels. The manager has always been honest with us and we feel we can trust her when situations arise and we need straight answers, of course, the relationship works both ways! Her management team and all her Staff have proved themselves, especially through these difficult Covid times and which has now resulted in mum having her first vaccine last month - a fear in itself!

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Edgbaston and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Beryl B (Wife of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I cannot visit Gracewell because of Covid-19, I feel very confident about the care my husband is receiving. I get regular updates by email and phone and have two FaceTime sessions each week. His medical needs are dealt with promptly and his personal and social needs are obviously seen as important.
I am aware that staff are attentive and caring towards him.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Here at Gracewell of Edgbaston, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Adrian K (Son of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Gracewell six months ago and my whole family has been very pleased and impressed by the care and kindness shown by all the carers and staff. With the restrictions on visiting because of Covid, the companionship and friendship of all the staff has been really important to her. This
was further emphasised by the celebrations for her 100th birthday on Aug 9. Gracewell made the day very special for her with presents, a magnificent cake, decorations, tea party for residents and a tiara. Covid compliant arrangements were also made for many family members to wish her a happy birthday in person. A video call was also made to a son in the USA. Thank you again to all the carers and staff from all her family.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Here at Gracewell of Edgbaston, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Rachel R (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The openness and honesty of the staff at this care home has been just what my family needed - to know that my Dad will be cared for and to give him the best quality to his life. They’ve done exactly what they told us and took extra care with my dad to make him feel welcomed and as though he is home,
in the space of a couple of weeks of moving in. My dad is settled, more relaxed and eating the best meals ever. The staff are all so polite and honest whenever we ring and let us know exactly how my dad is doing.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Gracewell of Edgbaston appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your father has settled in well.


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Review from John B (Nephew of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt had lived alone for many years and would have liked to carry on. Unfortunately, she fell over in September and the OT concluded that she would be unsafe.
We carried out a review of care homes with the brief from my Aunt. She wanted to be at a care home with others who may be physically frail,
but mentally fit; the home should be close to her friends.
Gracewell was the clear choice; their model of having separate self -contained floors, for different care levels met my Aunt’s wishes. My Aunt soon felt that she would stay. She enjoys the interaction with the others on her floor, and she has appreciated being cared for.
Recently as her frailty has increased and my Aunt has moved to a different floor.
In the face of COVID, Gracewell has done magnificently. They have enabled meaningful visits.
My Aunt continues to express her appreciation of Gracewell of Edgbaston, “I feel comfortable, and I feel safe”. As a former Head Mistress of a large school, that says it all.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Here at Gracewell of Edgbaston we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Edgbaston Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Edgbaston Manor is calculated as follows: ( (446 Excellents x 5) + (53 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 534 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Edgbaston Manor is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Zoe

Zoe Steventon

Job Title: General Manager

My name is Zoe and I am the General Manager at the home. I have been a Registered Nurse for 16 years and have ten years of care home experience too. I am very open and honest and welcome any feedback you would like to share. I enjoy spending time with my family, I have one daughter and my favourite place in the world is Cornwall.


Feel free to ask me about any queries or if you have any questions when you visit our home, my door is always open.