Edgbaston Manor

Speedwell Road, Edgbaston, Birmingham B5 7PR
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9.7 136 Reviews
  • Edgbaston Manor, Birmingham
Edgbaston Manor provides dedicated residential, nursing and dementia care of the highest standard. The home offers luxury interiors, with large, en-suite bedrooms.

Set in a quiet suburb of Birmingham, the home overlooks Calthorpe Park, with many rooms having fabulous views across the park, including the lounges. Upstairs rooms also have access to balconies and a stunning roof terrace. Ground floor rooms have direct access to their own patio areas, and there are also pleasant sensory gardens for residents to enjoy.

The home is arranged into smaller suites to provide a home-from-home for residents, with their own stylish dining and sitting rooms on each floor. Superb in-home services include a hair and beauty salon and bright café.

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Care Provided by Edgbaston Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Steventon (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Edgbaston Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,299
    • Self-Funded Residential Dementia Care from £1,449

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Edgbaston Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome to come to the home but if they wish to see the Home Manager at a specific time, it is best to always call and arrange a meeting, especially if this is requested for an evening visit.


  • Parking

  • Private car park for residents and visitors. Access is through the gates to the main entrance which is in Speedwell Road


Edgbaston Manor Reviews (136)

Total of 136, showing 81-100
9.7

Edgbaston Manor has a Review Score of 9.7 (9.702) out of 10, based on 47 reviews in the last 2 years. Over all time Edgbaston Manor has 136 reviews.

Overall Experience

  • 105
  • 24
  • 5
  • 0
  • 2

Date Published

136
7
25
47
89

Review from S E (Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is a resident at Gracewell of Edgbaston. On the eve of covid-19 lockdown, I realised I would not be able to visit him and I, being 72, would be isolated alone at home. Gracewell agreed to let me come to stay, which has proved the most positive experience. For 24/7, I have witnessed excellent
management of the crisis of unselfish levels of caring by all staff - when the day comes, it will be very hard to leave my extended family.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Gracewell of Edgbaston.


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Review from M K (Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When searching around for a care home, we visited Gracewell of Edgbaston and received an excellent reception. They were waiting ready for us, helped us in from our car, gave us drinks, sat us down and told us all about the home and what it's aims were. Then they showed us all over the building. We liked
the lively atmosphere and the furnishing styles (the ground floor lounge especially) felt as though it was one's own home. (modern and stylish!) It all looked fresh and cared for and smelt fresh, unlike other places. Staff good and caring.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

We are thrilled with your positive experience here at Gracewell of Edgbaston. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Julie G (Niece of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell accommodated a family member for 12 weeks during the Covid-19 pandemic. At very short notice the admissions process was dealt with and all was smooth and hassle-free.
My aunt was quickly attended to and made to feel very comfortable and at ease quickly. The staff were second to none and
just couldn’t do enough for her and at times went over and above their normal duties to please her.
Although this was a difficult time for all staff and residents, everything was handled in a professional but friendly manner and updates were sent to me via email and by telephone.
Overall, I couldn’t fault the care and attention provided along with excellent communication from the administration staff in order to try to meet my aunt’s needs and preferences.
3 members of staff, in particular, were so very patient and kind and nothing was too much trouble. A big thank you to you and the rest of the staff at Gracewell of Edgbaston.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Thank you for taking the time to review Gracewell of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your family member stay with us and looking forward to welcoming them back in the future if their requirements change.


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Review from Deborah J (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been residing here for 2 years and has settled in well. She has dementia and at times can be a bit difficult but the staff are well trained and able to care for her and her needs. Staff are very friendly and professional from the carers through to the admin staff and the management. I
particularly like the way all staff will greet my mum if they pass her in the corridor and say hello to her and call her by her name which makes her feel special. The activities coordinator organises a variety of different activities keeping residents stimulated and helping them interact with each other. Pre-COVID-19 days, the home regularly had primary school children go into the home and sang for the residents or joined in with colouring/drawing - my mum particularly likes these activities. Gracewell is a modern home, with a lovely dining room, good food, lovely bedrooms and safe for all the residents. I would definitely recommend it.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Our team here at Gracewell of Edgbaston are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Review from Genevieve J (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracewell has been meticulous in keeping their residents safe during this COVID crisis and keeping residents in touch with family. My mum has been well fed and healthy during these times, it is sad not to be able to visit her but I can't fault the quality of the carers in doing a brilliant job with
all the extra requirements being made of them.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Edgbaston, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from Gary S (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer’s and has lived in Gracewell of Edgbaston for the last year. The care is second to none. The staff demonstrate compassion and good humour at all times. They have great expertise in all they do. Facilities are excellent.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Here at Gracewell of Edgbaston, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; and, these will be shared with the team.


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Review from Andrea W (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, love and support offered by all of the team at Gracewell is heartwarming and amazing; they should all be proud of the work that they do. Outstanding care, support and dedication to care for my mom and my family, made us one of their own and will be forever grateful.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

We believe our carers at Gracewell of Edgbaston go the extra mile, and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from Dave W (Brother-in-law of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister-in-Law was taken into the care home for end of life care. When we visited we were struck with two things in particular. How modern, clean and attractive the facilities were but more importantly how much the staff were loving and caring, not only to the resident but to the close family as well.
We can't thank them enough for the love and care they gave my Sister-in-Law and how they made the very difficult situation that much easier for everyone involved. I would not hesitate to recommend this facility for anyone who needs their services. They will be extremely well looked after.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Edgbaston – particularly at such a difficult time. The team here are so grateful that your sister-in-law had such a positive experience of the home and this extended to family members and friends.


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Review from H R (Friend of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service and care from all. Brilliant.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Here at Gracewell of Edgbaston, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.


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Review from K M (Friend of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really impressed on my first visit to see my friend here. There is a welcoming, warm atmosphere, and the staff are friendly and professional. Excellent support to residents and spacious, spotlessly clean facilities. An impressive menu with choices - my friend is gluten-free, and the kitchen staff
have made a lovely alternative. Very helpful reception and info re: Coronavirus.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Our dining team will be thrilled with your lovely comments.
Here at Gracewell of Edgbaston, we cater to each resident based on preferences and dietary requirements.
Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from C P (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"There is no place like home".
My mother has spent a series of months with long stays in the hospital. Last week, Mum took to her hospital bed, stopped eating, drinking and speaking. This continued for several days, and we feared the worst.
Mum was subsequently transferred back to Gracewell, there
was a distinct transformation - she was talking, eating and more importantly, smiling - she was glad to "be home".
The team at Graewells are all about "living well". The care and support they provide is exemplary.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

We are thrilled with your positive experience and are so glad your mother has settled in so well to Gracewell of Edgbaston. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Review from G L (Friend of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot think of a more lovely place for my friend to be in; while she needs 24-hour care. The environment, surroundings are beautiful - everything is of very high quality and standards.
Gracewell is certainly a gem in the environment surrounding - a kind of oasis.
I am so grateful that she can
be here at this time in her life.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Here at Gracewell of Edgbaston we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from Anwar B (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far the care has been very good and my father is very happy. All the carers have been very friendly and caring.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Edgbaston. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Janet M (Wife of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the clue is in the title - care home.
I found every member of staff from top to bottom to be caring and helpful. They are a real team.
My husband has been totally safe and well cared for, and his general health has improved.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

At Gracewell of Edgbaston our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your husband.


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Review from J W (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in for four weeks of respite care, it was a difficult decision for us as a family, but all the staff from reception to carers have made this much easier. The love and care they have shown my mother has been exceptional.
I would not hesitate to bring her back here for care in the future.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Thank you for taking the time to review Gracewell of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.


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Review from Janet A (Friend of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Edgbaston provided a perfect home from home for my friend during her last few weeks. Everyone was kind, professional and sympathetic to all our needs. I cannot speak highly enough of our experience.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

The team here at Gracewell of Edgbaston would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference to your friend’s life.


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Review from Judith B (Friend of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed with the professional standard of nursing care that my friend received at Gracewelll of Edgbaston. Just as impressive was the kindness and consideration shown by all the staff not only to the patient but, also to the friends who were supporting her. We felt the staff really cared
about my friend even though they had only known her for a short time, and we also felt they cared about us.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Here at Gracewell of Edgbaston, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.


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Review from Tania R (Sister of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly and caring environment. More like a home than a facility.
Would recommend to anyone in the same situation.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from M C (Friend of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracewell of Edgbaston is welcoming as soon as one enters. There is a good atmosphere among staff and residents with mutual respect. Rooms are pleasant and homely. I have observed the staff caring for residents and felt that they are kind and considerate. There is a feeling that residents are safe here.
I enjoy visiting my friend here.

Reply from Zoe Steventon, General Manager at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Debra F (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been made extremely welcome at this home and we cannot thank the staff and the other guests enough. She loves it here.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Edgbaston Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Edgbaston Manor is calculated as follows: ( (446 Excellents x 5) + (53 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 534 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Edgbaston Manor is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Zoe

Zoe Steventon

Job Title: General Manager

My name is Zoe and I am the General Manager at the home. I have been a Registered Nurse for 16 years and have ten years of care home experience too. I am very open and honest and welcome any feedback you would like to share. I enjoy spending time with my family, I have one daughter and my favourite place in the world is Cornwall.


Feel free to ask me about any queries or if you have any questions when you visit our home, my door is always open.