Edgbaston Manor

Speedwell Road, Edgbaston, Birmingham B5 7PR
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9.7 136 Reviews
  • Edgbaston Manor, Birmingham
Edgbaston Manor provides dedicated residential, nursing and dementia care of the highest standard. The home offers luxury interiors, with large, en-suite bedrooms.

Set in a quiet suburb of Birmingham, the home overlooks Calthorpe Park, with many rooms having fabulous views across the park, including the lounges. Upstairs rooms also have access to balconies and a stunning roof terrace. Ground floor rooms have direct access to their own patio areas, and there are also pleasant sensory gardens for residents to enjoy.

The home is arranged into smaller suites to provide a home-from-home for residents, with their own stylish dining and sitting rooms on each floor. Superb in-home services include a hair and beauty salon and bright café.

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Care Provided by Edgbaston Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Zoe Steventon (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Edgbaston Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,299
    • Self-Funded Residential Dementia Care from £1,449

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Edgbaston Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome to come to the home but if they wish to see the Home Manager at a specific time, it is best to always call and arrange a meeting, especially if this is requested for an evening visit.


  • Parking

  • Private car park for residents and visitors. Access is through the gates to the main entrance which is in Speedwell Road


Edgbaston Manor Reviews (136)

Total of 136, showing 101-120
9.7

Edgbaston Manor has a Review Score of 9.7 (9.702) out of 10, based on 47 reviews in the last 2 years. Over all time Edgbaston Manor has 136 reviews.

Overall Experience

  • 105
  • 24
  • 5
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Date Published

136
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Review from Yasmin M (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasure seeing Mum smile and happy knowing she was in excellent hands. We, her daughters, can't say enough positive words to describe our and Mum's experience in this care home. Special thanks to the staff on reception. These 4 amazing women made our Mum's stay a comfortable and enjoyable
time, so much so that Mum doesn't want to go home. Huge thanks to Gracewell! Words can't describe our and Mum's excellent time there....and the delicious hot chocolate we all loved drinking, especially our Mum.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to review Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if her requirements change.
The Gracewell of Edgbaston Team


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Review from Deborah M (Daughter of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support the nursing team at Gracewell gave my mom was excellent.


Mom moved to Gracewell from an (eab) bed on 21/12/18. From the moment she arrived was a completely different person. The last days of her life in Gracewell's care were some of her best for many months and for that we are

grateful. The team at Gracewell are all amazing.


The facilities are outstanding and the resident's needs are catered for at every level. My mom needed nursing care and without exception everyone involved in mom's care was excellent. For me, Gracewell set the standards that all organisations should aspire to when looking after vulnerable residents.


I wish mom could have spent longer here but she passed away suddenly. Gracewell gave her her spark back. We are all taking huge comfort knowing that in her last days she got her dignity back and her smile back and that was down to amazing facilities at Gracewell but also their amazing team.


Reply from Marketing, Marketing at Edgbaston Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Edgbaston – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team.


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Review from Jodie R (Granddaughter of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a previous break down from another provider, we were apprehensive to put our faith in another home. Feeling disheartened at the thought that we somehow had to settle with the standard that so many homes had that we viewed. Then we found Gracewell! This home is in a league of its own. Everything
you ever dream of for your loved one is right here.
Facilities have to be seen to be believed. Level of cleanliness is phenomenal. The food is cooked to an amazingly high standard by on-site chefs. The range of activities is amazing! And most importantly the standard of care is 5 star!
What really stands out to me is the genuine love that the staff have for each of the residents. There is a continuous feeling of calm and happiness around the home. High staff morale is evident throughout. The whole management team make it their priority to make sure things are just right, for both the residents and families. Gracewell has certainly restored our faith and for that, we are forever grateful.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team.


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Review from Llewellyn M (Mother of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first impression of this care home, it offered what you would expect from what their system highlighted. Incorporating many excellent principles that will endeavour the family aspiration. Their duty to care is in evidence. From my observation, the management was always available to meet the
resident's wellbeing. The communication was outstanding with all of the added pressure of the enhanced running of this care home. We do appreciate, as a family, the harmonious love that is exhibited by all concerned in it's running is most pleasing.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from Jane G (Sister of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Gracewell for a month and we couldn't be happier with the care and support shown by all the staff.
He has quite complex medical issues and has lived on his own for 15 years. The improvement in his physical, emotional and mental health is quite noticeable since his arrival at
Gracewell. He has found the perfect new home and we can't thank all the staff enough. Long may it continue!

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from Sonya B (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has taken a while to settle down in Gracewell as she had never imagined expecting to be so dependant on others, non-family members. Having said this she has settled in, enjoys the activities, meals and attention of day staff. If she had a complaint it would be around the staffing ratio at
night-time.
She is often left, uncomfortably, in soiled underwear due to understaffing. This said two or three of the night staff are exceptionally accommodating.
Wandering residents have become a problem recently - very poor.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Our night care team take care to ensure each and every resident's safety and wellbeing needs are met throughout the night, without waking them up. We take our residents safety very seriously and make sure that no one is wandering around during the night. We are extremely grateful for your comments and will investigate this further. Once again, we thank you for your feedback and would be more than happy to discuss in further detail. Please contact us or join us at our events. The Gracewell of Edgbaston Team.


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Review from W P (Wife of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a very friendly, caring atmosphere in the home. All the staff are approachable and caring, communicating in a professional manner and attentive to my husband and my needs.
The food is very good, very well presented with good variation in meals.
It is difficult to access staff once the receptionist
is off duty - only negative comment.
Overall I feel my husband is in a safe, caring environment and I am greatly assured by this and my mind is at rest.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Edgbaston Team


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Review from Miles W (Friend of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our friend in the Gracewell home and were very impressed by the friendly staff and their helpful attitudes, both to us as visitors and to the residents too.
Excellent facility.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team.


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Review from Steve W (Son of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell was excellent in every possible way! My mother had a 5 week respite and enjoyed every minute of her stay. Staff in every department were genuinely lovely and made her feel very welcome and cared for when she needed it most. It was an emotional farewell but she will be back to visit.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to review Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future, if her requirements change.
The Gracewell of Edgbaston Team


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Review from Jenny C (Friend of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found, as a visitor to Gracewell, a warm welcome on all occasions. Concerns addressed in telephone calls were responded to promptly, cheerfully, and thoroughly and with great concern for the well being of the client and I am extremely grateful that there was easy access to speak to staff at all
times.
The staff have done their utmost to help and to provide a safe, friendly, caring environment which is appreciated but due to the complexity of nursing so many with limited nurses and some very needy clients, there have been a few nursing issues. However, my biggest appraisal has to be that if I were to come to Gracewell as a client I would be confident that I would be receiving the best.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from Margaret H (Friend of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The welcome and friendliness of the staff is good and reassuring. The services on offer are wide-ranging and well thought out to appeal to everyone. The rooms are excellent and the food is well prepared for each person.
Respite care is a difficult service to provide as each client has individual needs
and often has a normal and active brain but is restricted by their physical condition.
Although the staff made a great effort to accommodate my friend, too little was known about her condition and it's specific needs. Prompt attention is not always possible but often when my friend needed this response it was lacking.
Other basic needs like the use of a commode, hoists etc, are more difficult to match for respite care but if a procedure can be negotiated with a patient from the start of the stay it can help to build a relationship.
I would recommend Gracewell to others looking for a nursing home but ask that the respite service could be more finely tuned to the needs of those using it.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from Paul H (Son-in-law of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents-in-law are now both resident. I am impressed with the general quality of care, with the friendliness of the carers and other staff and with the trouble that the staff are prepared to go to in looking after my in-laws. My in-laws are happy there.

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Review from Anne M (Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day of admission to the present date, the care and treatment in all aspects of the Gracewell of Edgebaston Care home have been, without exception, above any form of adverse criticism. The atmosphere is cheerful and quietly and efficiently relaxed.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from J C (Daughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been at this nursing home for two years and she loves being there.
The staff and management are all very kind, attentive to my mom's needs and above all very professional. I visit the home quite often when mom is having her meals, and it always looks and smells delicious.
The home always
smells fresh and pleasant, and always looks clean and tidy, which I imagine takes some doing.
Overall, my mom is very happy there, she is well looked after, cared for and is safe at the home, both staff and management have always got time for my mom and my family when we visit.
When I pass the lounge there is always an activity taking place, that always looks interesting or sounds like great fun for the residents.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Edgbaston Team


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Review from Carol P (Daughter of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very difficult decision to place my mother in long-term residential care. On viewing care homes, it was important to view them through my mother's eyes.
Would she be comfortable here? Is this a place I want to see her in during her twilight years? Would she be treated with dignity and
respect?
Gracewell offered a new concept of care that I had not experienced whilst in my pursuits. The concept of 'living well' and providing a calm and caring environment that was adult-focused, with the highest quality of care. One can be blinded by the ambience as the facilities are quite spectacular, however, it is the heart and commitment of the staff that truly shines through. My mother, on entering was hospitalised for a substantial period of time. Gracewell has provided a new lease of life and optimism for her and our family.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from Jonathan E (Son of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell Of Edgbaston staff has been excellent. Very attentive to my parents and always pleasant, good humoured and at ease. The home is well furnished, well cared for and in a good location. The food is good and served well.

Reply from Marketing, Marketing at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from Margaret R (Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been at Gracewell for 2 years with Vascular Dementia and for the last two months my brother (her husband), following a complete collapse due to chemotherapy, has been admitted.


I have been extremely challenged by the patience, love and wonderful care the staff have shown to them

- nothing has been too much trouble. I would like to thank them all for the way in which they go 'beyond the realms of duty', in order to provide fantastic tender love and care.

Reply from Marketing, Digital Marketing Executive at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from K L (Daughter-in-law of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home was not suitable for my mother-in-law as it was too modern for her, as it was clinical and like a hotel. It was not cosy enough for her.

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Review from Vaughan S (Son of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place, and very helpful in finding dad a respite place at short notice.
All of the staff are extremely professional, but more importantly, ultra nice.
They consistently demonstrate that they care, and treat the residents like family.

Reply from Lewis Sluman, Digital Marketing Executive at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from P M (Friend of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care the residents receive is outstanding.
Residents are encouraged to do things for themselves but staff are always there to reassure and take over when needed.
Residents are always happy and sad when it's time to leave.
The staff go beyond their working role and will take time out to make sure
anyone who has to go back to hospital gets visited by a familiar face.
Visiting on a regular basis has been an enjoyable experience.

Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Edgbaston Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Edgbaston Manor is calculated as follows: ( (446 Excellents x 5) + (53 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 534 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Edgbaston Manor is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Zoe

Zoe Steventon

Job Title: General Manager

My name is Zoe and I am the General Manager at the home. I have been a Registered Nurse for 16 years and have ten years of care home experience too. I am very open and honest and welcome any feedback you would like to share. I enjoy spending time with my family, I have one daughter and my favourite place in the world is Cornwall.


Feel free to ask me about any queries or if you have any questions when you visit our home, my door is always open.