Edgbaston Manor

Speedwell Road, Edgbaston, Birmingham B5 7PR
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9.7 136 Reviews
  • Edgbaston Manor, Birmingham
Edgbaston Manor provides dedicated residential, nursing and dementia care of the highest standard. The home offers luxury interiors, with large, en-suite bedrooms.

Set in a quiet suburb of Birmingham, the home overlooks Calthorpe Park, with many rooms having fabulous views across the park, including the lounges. Upstairs rooms also have access to balconies and a stunning roof terrace. Ground floor rooms have direct access to their own patio areas, and there are also pleasant sensory gardens for residents to enjoy.

The home is arranged into smaller suites to provide a home-from-home for residents, with their own stylish dining and sitting rooms on each floor. Superb in-home services include a hair and beauty salon and bright café.

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Care Provided by Edgbaston Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Steventon (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Edgbaston Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,299
    • Self-Funded Residential Dementia Care from £1,449

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Edgbaston Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome to come to the home but if they wish to see the Home Manager at a specific time, it is best to always call and arrange a meeting, especially if this is requested for an evening visit.


  • Parking

  • Private car park for residents and visitors. Access is through the gates to the main entrance which is in Speedwell Road


Edgbaston Manor Reviews (136)

Total of 136, showing 121-136
9.7

Edgbaston Manor has a Review Score of 9.7 (9.702) out of 10, based on 47 reviews in the last 2 years. Over all time Edgbaston Manor has 136 reviews.

Overall Experience

  • 105
  • 24
  • 5
  • 0
  • 2

Date Published

136
7
25
47
89

Review from Gary F (Son of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service, friendly and professional. Show my father respect and make him as comfortable as possible. The girls both work on 2nd floor, they are a real credit to the home and the industry.

Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from A R (Relative of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care staff. Beautiful accommodation. Attentive care staff and manager. Lots of daily activity and entertainment for residents.

Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from Pat N (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There was a lovely sing-a-long with plenty of memory prompts and interaction. We sang songs from the shows and films and had a lovely range of instruments to add to the fun. It was gently paced, birthdays were remembered and anniversaries remembered with the Anniversary Waltz. There was even a little
bit of dancing and actions to songs. Staff were present to assist and encourage movement through clapping or playing percussion. Everyone's name was included in a lovely welcome song. A really lovely time.

Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from A E S (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arriving at Gracewell after extensive surgery to my leg the staff handled my specific needs most professionally. The quality of care and the happy relaxed and homely atmosphere certainly aided my recovery - group from none weight bearing to walking normally again.


A big thank you to everyone. A senior

carer said "your room is your home". How true this was, which made feel me very welcome. Just the reassurance I needed.

Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from Catherine C (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a warm welcome from everyone at Gracewell. Everything is so lovely, cleanliness, food and care all excellent. Very satisfied.
Thank you, my mum has flourished.

Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from Lisa W (Granddaughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my nan has received whilst staying at Gracewell Edgbaston has been exceptional. The difference in my nan's mood and enthusiasm for life has been noticeably improved and she is the best she has been in 3years.
This would not have been possible, had the staff here not shown compassion,
care and welcomed her into Gracewell.
It has put our minds at rest that residential care is the right place for nan.

Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team.


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Review from Olga H (Resident) assisted by family/friend published on 27 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to Gracewell for care and company as I have macular degeneration and can no longer see very well. My husband who is receiving care has Alzheimer's and was already living here, so now we are together again, and we celebrate our 61st wedding anniversary this month. I love my room. It feels like
home and I am very happy to be here.

Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from Sally P (Daughter of Resident) published on 27 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

To present:


The home is very good and caring for my mother who is very happy here. She gets all the attention she needs and is totally supported.


I am happy about the food she has and the staff are very supportive. Thank you for making my mum happy.


Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from B J (Sister of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Better than a Five Star hotel.

Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from Marion H (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has taken good care of both my mum and dad it is always clean, and the residents overall well presented.
The staff has so much patience I applaud them. I wish the residents had more fun in their lives but I understand how difficult this is.

Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team


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Review from C G (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed at Gracewell of Edgbaston for respite care following a nasty fall resulting in a broken foot. From arriving at Gracewell she has been treated with the utmost care, in fact, several members of staff wanted to take her home with them!! I would not hesitate to use this facility in the future
if needed. Thank you to all at Gracewell of Edgbaston.

Reply from UK Marketing, Marketing Assistant at Edgbaston Manor

Thank you for taking the time to review Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if it's required.
The Gracewell of Edgbaston Team


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Review from David H (Nephew of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An up to date nursing home (modern) very clean, beautifully laid out inside and out. Very caring staff from all departments. Friendly, attention to detail, wonderfully prepared food you never went without. Bedrooms and bathrooms cleaned out every day very high standards run by very professionally and
trained people. A joy to visit.

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Review from Una B (Daughter-in-law of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell not only looked after the service user but the family was equally important and made us all so welcome. The home is immaculate and the care given was excellent. From the front of house staff right through to the management, excellent, each and every one. My Mother in Law was in for respite
but did not want to leave. She enjoyed it so much. Thank you to each and every one of you and visiting acts for everything.

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Review from M H (Daughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

. Overall a lovely establishment/environment.
. Too many agency staff.
. A lot of change in management.
. Some very good individual staff - although they work too many hours on each shift.
. A lot of movement of staff around the unit/home.
. Food and choices - excellent/visitors made welcome.
.
More activities and group sessions needed.
. Residents appear to be in their rooms, the lounge is underused.


Thank you from my Mum.


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Review from J F (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from the hospital to Gracewell to recover from a broken hip and shoulder. We had no choice of the facility because it was arranged by the hospital but we were very pleased with Gracewell. The facilities were nice and the staff were extremely kind and helpful. They always tried
to accommodate all our requests. Dad was comfortable and well cared for. Although the prognosis was not good on his arrival he recovered sufficiently to go home after eight weeks. He was accommodated in the dementia care ward. Everyone seemed happy there and the staff seemed well trained. Their patience was endless. I would consider Gracewell as a permanent home for my parents as and when they need a transition from care at home.

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Review from Kay (Daughter of Resident) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is fine for those residents who have capacity and have the ability to state their needs and ask for support, food, drinks etc BUT not those who are not able to communicate or have the capacity to express themselves. His facility is more of a hotel rather than a care home and would not recommend
for those with a complex nursing needs. The regular carers are wonderful and built a fantastic rapport with my mother but there is also a high degree of agency staff, who clearly do not have a clue about basic needs. The home relies on the goodwill of these few carers who have been there since the home opened last year - without them Gracewell would be at serious risk of putting service users at risk. Since May 2015, there have been 5 different managers in place. We have given much feedback regarding my mother's care needs to management and this was never addressed. An agency nurse failed to identify a pressure ulcer and 4 days later the hospital identified this as a Grade 4 pressure sore.

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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Edgbaston Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Edgbaston Manor is calculated as follows: ( (446 Excellents x 5) + (53 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 534 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Edgbaston Manor is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Zoe

Zoe Steventon

Job Title: General Manager

My name is Zoe and I am the General Manager at the home. I have been a Registered Nurse for 16 years and have ten years of care home experience too. I am very open and honest and welcome any feedback you would like to share. I enjoy spending time with my family, I have one daughter and my favourite place in the world is Cornwall.


Feel free to ask me about any queries or if you have any questions when you visit our home, my door is always open.