Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG
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9.8 118 Reviews
  • Eastbourne House Care Home, Whitley Bay
Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing North Sea coastline perfect for an afternoon spent by the sea. This lovely home offers residents a choice of sitting rooms, dining areas and quiet spots, as well as a salon and cosy tea rooms.

Community is an integral part of life at Eastbourne House, and the team works hard to support residents to build positive relationships in the Whitley Bay neighbourhood, regularly organising events with local schools, charities and businesses in the area.

Eastbourne House offers a range of lovely dining areas where residents can relax and enjoy dining with family and friends or other residents. The creative catering team prides itself on making mealtimes something for residents to look forward to.

By getting to know each individual resident at Eastbourne House, the team encourages everyone to take an active part in life. Whether it be participating in the varied wellbeing and activities programme or enjoying a slower pace of life, residents are always encouraged to lead their best lives.

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Care Provided by Eastbourne House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie White (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available in the Eastbourne House car park.


Eastbourne House Care Home Reviews (118)

Total of 118, showing 1-20
9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.793) out of 10, based on 15 reviews in the last 2 years. Over all time Eastbourne House Care Home has 118 reviews.

Overall Experience

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Date Published

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Review from H S (Daughter of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Eastbourne House for just over 3 years and I have been very happy with the care she has received. She has dementia, and the staff have always been very kind, patient and attentive to her needs. The home has a warm and welcoming atmosphere and I have always felt reassured
that she is in safe hands. Unfortunately due to the rising costs I have had to make the difficult decision to move her. This is no way a reflection on the quality of care which has been excellent. I would highly recommend Eastbourne House to anyone looking for a compassionate and well run home.

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Review from L C (Daughter-in-law of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Eastbourne House is outstanding. Nothing is ever too much trouble for them. They provide the best care to all the residents could wish for. I used to work in a care home and this one is the best I've seen. The manager is one amazing lady. The rapport she has with all her staff is amazing
to see. Everyone is always happy.

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Review from Christine V (Friend of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended afternoon tea on the 11th December to see some of our old golfing friends. The staff were so friendly and helpful and the tea was absolutely lovely.

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Review from Jane B (Friend of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I organised an afternoon tea at Eastbourne House for two friends who are residents. I was able to attend with 10 other friends of mine and the residents to enjoy a social get together before Christmas. The staff were excellent, on hand for serving tea and coffee and making sure all was going well. It
was very well organised and enjoyed by all of us. This is the third one I have arranged but certainly won't be the last. Thank you.

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Review from E C (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In June I had to make the difficult decision of arranging respite care for my 93 year old mam. Having looked at many other care homes in the area I decided on Eastbourne House this is the best care home in the area. The staff go above and beyond to make sure she is looked after and well cared for. She
has a beautiful room which is extremely welcoming and always kept spotless. Just knowing that my mam is safe and has 24 hour care I know I have made the right choice. She is happy and content has made some lovely friends who she sits and chats to all day over looking the sea instead of being at home extremely lonely and having no one to talk to after my dad was sadly taken away from her and put in a different care home. She has settled really well and loves sitting in the lounge where there are always plenty of activities going on to keep her busy. This is a beautiful care home where all of residents are treated with kindness dignity and loved by staff thank you to you all.

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Review from J Y (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Eastbourne House goes above and beyond to care for their residents. My mother went into Eastbourne during the first months of lockdown and we were not allowed to visit, she was made to feel like part of the family straight away and she is loved by all the carers. I do feel more interaction with Grace
House is needed. There are new murals on the wall which brighten up the resident's days and there should be more and there should be more interaction gadgets for the residents to use to keep their minds stimulated. It would be lovely if there were 3D activities on the walls, all the residents are well cared for and safe and there are some carers working in Eastbourne House who do more than go above and beyond. They are Angels.

Reply from Clare Sheehan, Careline Advisor at Eastbourne House Care Home

Thank you for taking the time to provide us with your feedback about your and your mother's experience and Eastbourne House. It is lovely to see, that despite the challenges brought by COVID, she was made to feel so cared for during this difficult time. It is also hugely positive that you have observed our colleagues going above and beyond for the people who live in Eastbourne House, thank you. We always strive to improve the experience for the residents and we welcome your views and ideas on what we can do to achieve this. It would be helpful for you to share these with us on your next visit, or at a time convenient to you with the Home Manager.


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Review from Pauline B (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good Afternoon. Whilst sitting in my mum's room, I have noticed the beautiful murals on the walls and how many of the residents interact with them. They are completely taken with them. However I have learnt that they are to be taken down as they don't match with the decor, surely as a dementia unit
the stimulation for the residents and how they interact with things is majorly important.
To go back to the beige walls would be a major step backwards as the calming effect and wonderment plus interaction is a sight to behold. To have things surrounding the residents that actually invoke joy instead of them being sat in chairs or wandering aimlessly up and down the corridors, give them something to walk to . This would be a step forward and bring your facility into being an elite care home rather than just another run of the mill sub standard home.
This is not an hotel after all it is their home!

Reply from Clare Sheehan, Careline Advisor at Eastbourne House Care Home

Thank you for taking the time to provide feedback regarding the decoration of one of the communal areas at Eastbourne House. It is important that we create an environment that is both homely and suitable for all the people who live here. Whilst some residents may like certain decoration on the walls, it could cause confusion or distress to others which is why we carefully consider the interior design we have in communal areas. The mural wallpaper is not suitable for all residents which is why it needs to be replaced by decor that is more neutral. We understand the importance of enabling people to live in a home that is personalised to them, which is why we support residents to personalise their own rooms. It would be helpful to have a discussion with you and your mother to look at how she would like her own room personalised, appropriate to her needs and preferences, on your next visit.


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Review from Ann G (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Eastbourne House from July 2023 until her death from a stroke in March 2024. During this time, she was made to feel incredibly welcome and at home and the staff seemed genuinely attached to her. They kept us informed all the time, made sure she had choice and control but encouraged
her to do new things. She particularly loved being read to, which they arranged for her. I cannot recommend this place highly enough. Many care homes are cold and unwelcoming, but this one is warm and caring.

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Review from Helena K (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last few weeks of life at Eastbourne House, where she was safe, warm and cared for and provided with all the things that you would want for someone you love. What has made Eastbourne House stand out has been the care that they have shown us as family members, recognising the significance
of the initial decision for us and after her death taking time to speak with us and show us that mum was known and valued.

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Review from Pamela R (Daughter of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are excellent. Very respectful of my mother and kind. The place is kept very clean, which of course is important. Best care home in the area by far.

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Review from K S (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff give good value for money and have an excellent level of care.

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Review from Cath W (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received for my mother is first-class. Her medical needs are always covered with care and compassion. The surroundings are excellent and the staff all pull together to give a warm and friendly environment.

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Review from P C (Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I am settled here and looked after really well. Staff are friendly, courteous, kind and helpful. The dining experience is excellent and I feel all staff ensure that you have the best quality of life possible. For those who want there is always lots to do.

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Review from V S (Friend of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited this home on previous occasions I always am struck by the warmth, cleanliness and happy staff. The family atmosphere is easy to feel and the staff do not appear stressed and are always happy to help. The facilities and standards are easy to see and read. The home appears safe and certainly,
the residents we saw were content and happy.

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Review from Richard C (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoyed her last three months at Eastbourne. She had a pleasant room with a large patio door that went onto the garden, which gave her constant interest. She enjoyed interacting with the staff, who were all friendly and attentive. She enjoyed the food and the social activities. To me, the
atmosphere was always calm and considerate. Thank you for your support to me and my mum though her last few days.

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Review from J R (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When choosing a care home end of life care is not always the first thing that comes to mind. The end of life care at Eastbourne House was outstanding for my mother and also for the care and help offered to me. The coordination by the home with the Practice Nurse and District Nurses were also extremely
good.
I witnessed the care sector performing at its very best despite the genuine pressure they undoubtedly face.

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Review from J B (Niece of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was reluctant to go to any care home but the welcome the staff gave her, and the care and attention she received helped her to quickly settle in. She loved the sea view from her room. She enjoyed the social activities (and the hairdresser). When her time came the staff took great care of her
and the family who were with her. A lovely place to stay.

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Review from Shirley S (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very accommodating for my mother's admission. The staff were extremely caring, attentive and helpful throughout. The facilities were extremely good, offering a high standard of comfort and respect for the individual's needs. Individually the admissions team and senior staff were approaching open and
kept us updated on my mother's care. There was some issue at times with my mother's meal preps for her dietary needs.

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Review from M O (Son of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Eastbourne House for the last 11 months of his life, sadly dying in December 2022. Throughout his stay, all of the staff were simply wonderful with him.
The carers were so thoughtful and considerate in all their dealings with him, respected and preserved his dignity as he became
increasingly frail and throughout his last days.
I cannot speak too highly of the care and attention he received throughout the period of his stay. He was very comfortable and very happy indeed at Eastbourne House.
Thank you to everyone involved, from the cleaning and laundry staff to the kitchen staff, carers and administration/management. You all do a marvellous job.

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Review from Barry B (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Eastbourne House for a year now and is settled and content. The staff are fantastic, caring and pleasant at all times.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Eastbourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Eastbourne House Care Home is calculated as follows: ( (147 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 174 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Debbie

Debbie White

Job Title: Home Manager

Joined: 2012

What does ‘kindness’ mean to you?


“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.


When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk


Frequently Asked Questions about Eastbourne House Care Home

What types of Care is Eastbourne House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eastbourne House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Eastbourne House Care Home have?

There are 66 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Eastbourne House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eastbourne House Care Home to the centre of Whitley Bay?

0.6 mile(s) as the crow flies, distance by road may be significantly further.