Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG
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9.8 118 Reviews
  • Eastbourne House Care Home, Whitley Bay
Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing North Sea coastline perfect for an afternoon spent by the sea. This lovely home offers residents a choice of sitting rooms, dining areas and quiet spots, as well as a salon and cosy tea rooms.

Community is an integral part of life at Eastbourne House, and the team works hard to support residents to build positive relationships in the Whitley Bay neighbourhood, regularly organising events with local schools, charities and businesses in the area.

Eastbourne House offers a range of lovely dining areas where residents can relax and enjoy dining with family and friends or other residents. The creative catering team prides itself on making mealtimes something for residents to look forward to.

By getting to know each individual resident at Eastbourne House, the team encourages everyone to take an active part in life. Whether it be participating in the varied wellbeing and activities programme or enjoying a slower pace of life, residents are always encouraged to lead their best lives.

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Care Provided by Eastbourne House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie White (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available in the Eastbourne House car park.


Eastbourne House Care Home Reviews (118)

Total of 118, showing 21-40
9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.793) out of 10, based on 15 reviews in the last 2 years. Over all time Eastbourne House Care Home has 118 reviews.

Overall Experience

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Date Published

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Review from J B (Respite Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, very good and lovely food! On coming for my week's respite care on 20th July at approx 6 pm, to my disappointment, I found no dinner awaiting me! Had been originally told that dinner would be given to me and so I refused a hospital meal before I left as I was looking forward to a lovely
meal on arrival at Eastbourne House! Later on, before retiring to bed, I buzzed for a last drink but no one came - ended up in my dressing gown at my door hoping to attract someone's attention which I did! Sometimes as was explained to me, staff could take a while to answer buzzer as happened sometimes!

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Eastbourne House Care Home

Thank you for taking the time to complete a review for Eastbourne House, and I am pleased to find that on the whole, you found it very good. In response to the concern regarding the unavailability of a hot meal on your arrival, please accept my apologies for this, however, hot food can only be safely maintained for a short period of time, and we are unable to 'reheat' food. Regarding colleagues not responding to your call bell, I have reviewed the call alarm activation logs and discussed your concern with the team. Thank you for bringing these concerns to our attention as this will serve to help us to further improve our service. We do hope that you will come and stay with us again soon.


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Review from B G (Son of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam spent the last 12 months of her life at Eastbourne House. She was treated with incredible kindness and lots of care and attention as needed. But more than that, the staff also monitored my own mental health and did everything they could to ensure that we were reassured and helped where necessary.
I can't praise the people here enough. I'll never forget them.

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Review from J K (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was immediately impressed by the warmth and friendly way in which I was received. My accommodation is immaculate and is kept that way on a daily basis. The staff, whatever position they work, are the most helpful and thoughtful and all the time work together so very well. They all look so happy doing
their everyday tasks, most importantly, have time to listen to us residents too, and are happy to do whatever requests we make.

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Review from Mark B (Son of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can recommend Eastbourne House to any prospective resident. The staff and care are excellent.

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Review from Doreen M (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy to be in Eastbourne House.
I have settled well.

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Review from K B (Son of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring staff.
Excellent facilities.
Excellent communication.

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Review from Sue L (Daughter of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm, friendly environment not like a nursing home. Staff most helpful. Amenities great. Food fabulous, plenty of choice.

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Review from Brian D (Son of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming staff, good standards of care, and environment. Mum happily settled.

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Review from John O (Son of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Albeit restricted by covid rules, I have found the conditions and surroundings provided for residents to be of a very high standard. Provision has been made for Activities but covid rules have limited my ability to see them or take a view on the likely benefit to residents. This should be seen as a
priority as covid 19 restrictions are eased. Thank you to all concerned.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Eastbourne House Care Home

Thank you for taking the time to give valuable feedback regarding your experience at Eastbourne House. I would like to reassure you, that throughout Covid, Eastbourne House has continued to provide activities and events that have been chosen by the residents so that we can be assured that we are providing what our Residents want to be involved in. Eastbourne House provides regular Newsletters and updates to keep Relatives informed of the activities, and as restrictions ease, we look forward, when the time is right, to welcome the loved ones of our Residents to enjoy our events and activities with us.


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Review from Anne S (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff friendly and seem genuinely fond of mum. Her room is always clean - especially the bathroom. I am greeted with a friendly attitude and the whole experience has been much better than I could have imagined. Putting Mam into care was the last thing I wanted but is most certainly
the best place for her.

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Review from Judith R (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home feels like a big family and the staff make amazing efforts to keep residents safe and well. All occasions are cause for celebration, most recently Valentine's Day. Huge shout out to all the Eastbourne staff - carers, laundry, kitchen and managers, and well-being team.

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Review from Valerie P (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, love, and attention my mum receives here is second to none. As her daughter, I am totally happy that she is enjoying being here. The peace of mind this gives me is wonderful knowing that should anything happen to my mum in my absence I know it will be dealt with in a caring and professional
manner. The staff really are 5-star as are the facilities.

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Review from Josie R (Daughter of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came for respite in March 2021. It became clear that he would be unable to return to his home. After a great deal of decision-making, I chose Eastbourne House as the right place for him. It took dad a good 3-4 months to settle. I am happy to say he is well cared for. The staff on his floor show
complete compassion and communication is good.

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Review from Angela R (Respite Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for two weeks respite following knee surgery. Because of the current situation, I had to isolate for the entire time. I could not have wished for anywhere better to spend my 'isolation'. The care I received over the whole time was exceptional - I could not be happier.

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Review from John J (Son of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother continues to receive outstanding care at Eastbourne House. There is a warm, friendly engagement from all staff members that I have met during my visits. The home is spotlessly clean and is a safe and secure environment. My mother is treated with respect and dignity by all staff and the activity
programme is varied and gives great enjoyment to my mother.

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Review from Martyn H (Son of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-rate care home. My mother is extremely well looked after and she is happy here. The staff are highly competent, hardworking and friendly. The building is well-designed and well-lit with wonderful views of the sea and the lighthouse. Highly recommend.

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Review from Wendy B (Respite Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent and helpful. Every comfort available. Cleanliness very good. Food excellent and a good choice available.

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Review from M R (Son of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastbourne House is very well staffed with trained and experienced staff. They are always cheerful and positive and follow their procedures closely. This reassures me that my mother is receiving very good care.
However, when it was time to move her to a different room, this did not go well. The move
was not explained to this resident and she did not like the new arrangement. It took 5 days to swap a bed and a chair round to make her more comfortable.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Eastbourne House Care Home

Thank you for taking the time to complete a care home review for Eastbourne House. I am delighted you are having a positive experience and finding the staff cheerful, positive, well trained, and knowledgeable. I am sorry that when your Mother changed rooms this was not a positive event; the team will look at this and identify what mistakes were made, how this happened, and how we can prevent this from happening again.


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Review from Pat J (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care during the past four years. The staff are dedicated, caring and work so hard. It is one big family. All the staff from the management to the kitchen, cleaning, laundry, activities, office, hairdressers, and especially the carers all strive to give the very best
care. I can't thank them enough.

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Review from K R (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastbourne House is a very special place. I live abroad and the care my mum has received is without fault. To see her face light up when staff are with her and the respect and patience they show her. Even when busy nothing is too much trouble and they take all the time my mum needs. Eastbourne House
treats my mum like family and it shows in the care Eastbourne House provides.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Eastbourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Eastbourne House Care Home is calculated as follows: ( (147 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 174 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Debbie

Debbie White

Job Title: Home Manager

Joined: 2012

What does ‘kindness’ mean to you?


“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.


When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk