Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG
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9.8 118 Reviews
  • Eastbourne House Care Home, Whitley Bay
Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing North Sea coastline perfect for an afternoon spent by the sea. This lovely home offers residents a choice of sitting rooms, dining areas and quiet spots, as well as a salon and cosy tea rooms.

Community is an integral part of life at Eastbourne House, and the team works hard to support residents to build positive relationships in the Whitley Bay neighbourhood, regularly organising events with local schools, charities and businesses in the area.

Eastbourne House offers a range of lovely dining areas where residents can relax and enjoy dining with family and friends or other residents. The creative catering team prides itself on making mealtimes something for residents to look forward to.

By getting to know each individual resident at Eastbourne House, the team encourages everyone to take an active part in life. Whether it be participating in the varied wellbeing and activities programme or enjoying a slower pace of life, residents are always encouraged to lead their best lives.

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Care Provided by Eastbourne House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie White (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available in the Eastbourne House car park.


Eastbourne House Care Home Reviews (118)

Total of 118, showing 61-80
9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.793) out of 10, based on 15 reviews in the last 2 years. Over all time Eastbourne House Care Home has 118 reviews.

Overall Experience

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Date Published

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Review from B M (Husband of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been resident here for 2 years, and during that time my daily close observations have given one confidence that she is receiving the best of care. Carers, who over time, have informed close relationships with each of the dementia suffers. Such closeness takes time to develop; seeing the
same faces on a daily basis brings about a sense of security and safeness to even the worst affected, and, of course, the family too benefit from knowing that their loved one is in safe hands by seeing the familiar faces of carers, who, to the residents is just another member of the family.

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Review from E R (Relative of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastbourne House provides excellent care within comfortable and modern surroundings. The home is welcoming and the management and staff strive to involve relatives and friends in resident's care. Staff are observant and attentive. I have often witnessed their attempts to create a happy atmosphere, whether
or not individual residents choose to take part in the many activities on offer.

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Review from C A (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, staff lovely. Everything was good. Only one problem, a lady close to my mum's room was in a lot of distress and screamed quite chillingly, very upsetting to listen to. The poor soul should not have been there.

Reply from Clare Sheehan, TBC at Eastbourne House Care Home

We are very sorry about the disruption of your recent stay at Eastbourne House. We aim to make everyone’s stay with us as pleasant and comfortable but unfortunately, we have some residents who at times can become poorly and be disorientated due to infections, we act quickly and promptly to assist any residents who become unwell, as this can be upsetting for everyone involved.


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Review from R Q (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my mother is receiving and feel I can relax knowing she is safe. She misses her home but the staff do their best to make Eastbourne House friendly and stimulating.

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Review from K S (Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent

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Review from J C (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Eastbourne House for the past two years. Her care has been amazing. She enjoyed all the music events - dancing away to songs.
Unfortunately, she has had to leave and go into nursing care, otherwise, I would have been more than happy to keep her at Eastbourne House if she has
been well enough.

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Review from Peter M (Son of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care given to our parents at Eastbourne House exemplary. The standard of accommodation is very high and the care and consideration shown by staff was very good, giving us great peace of mind, knowing they were well cared for.

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Review from Robert L (Husband of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent right through.
Staff are angels.

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Review from I T (Friend of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour has only recently become a resident at Eastbourne House and so far I have visited her twice so my views are limited to these occasions. However, my overall impression of her care is excellent as are the facilities available to her. The home itself is well situated, immaculate and staff
available and friendly at all times and alert to the needs of their occupants. It is a pleasure to visit.

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Review from Noreen N (Cousin of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting relative. Staff very friendly. Room lovely and most importantly my cousin very happy and stress-free.

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Review from Pauline K (Regular Volunteer) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The visit was to help lead a short service for Ascension Thursday.


Very warm welcome from staff and residents. A caring, happy atmosphere.


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Review from Valerie E (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastbourne House is warm and welcoming, the staff are very committed in their care of the residents.
Having a family member resident here, after visiting I can leave feeling safe in the knowledge that my mother is in safe hands.

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Review from Andre M (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the staff at Eastbourne House enough for making my mum's week of respite care so special for her while work was being done on her house.
We're waiting for a room to become available so mum can stay there on a permanent basis.

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Review from Tessa B (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 4th year running mum has come to Eastbourne House for a respite break while I go on holiday.
She absolutely loves it here.

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Review from Frazer L (Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Eastbourne House after visiting. My wife needed respite from a number of stressful incidents over a couple of years. It seemed sensible to give her a break and for me to be cared for during her absence. I am disabled and she has been a consistent support for me.
Eastbourne House is a delightful
property, clean, tidy and well looked after. The staff are friendly, helpful and good fun.
The meals are good (with one exception) and the entertainment is well thought through.

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Review from Neal H (Son of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff have spoilt Mother’s Day for our family today. Arranged to take my mother out, my sister had notified staff of this arrangement on Saturday. Arrived at 11:30 with my wife, signed in as normal and collected mother, said goodbye to the staff member on the top floor, on leaving signed my mother out
in the book at front door 11:40. Later staff contacting family members to ask where my mother was, were about to call the police. Informed my sisters that no one had signed my mother out and they assumed she was missing.
Arrived back at 15:30 went to find a staff member in charge. Completely understand that mistakes can be made, but was not expecting when I spoke to her on the top floor to be accused of not signing my mother out and when I said I had, to be told then I should have informed staff, which I also did. Perhaps what would have been more appropriate would have been to have had an apology when we arrived back. Only on leaving did they admit that they had only checked the signing in/out book at the back door.

Reply from Claire Hurworth, Care Line Manager at Eastbourne House Care Home

Thank you for taking the time to make a review in respect of Eastbourne House. I am sorry that you had a poor experience with regards to taking your mother out. I have investigated your concerns and found that although you did make staff at the reception aware that you were taking your Mother out, the staff working on the floor weren’t aware and so when they could not locate her they followed the correct process. Please accept my apologies for any distress this may have caused. In the future when taking your mother out, if you would be so kind as to make the staff working on the unit aware when you leave, and in addition to this, where the front of house staff are made aware that a resident is going out, they will contact the unit to double check that they are aware.


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Review from Ann W (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is treated with the utmost care and kindness by a dedicated and friendly team. His needs are met at all times and the family is reassured that his welfare is of utmost importance to all who work here. Thank you so much for your continued support.

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Review from Anne-Marie E (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing. They all care for Mam as if she was their own mother. It's the little things they do that make a difference and they are well managed and actively encouraged to engage with the residents and their family. The social activities planned ensure residents are cared for mentally and socially
too. I cannot speak highly enough of the staff, from the domestic staff to the manager. When I am away from Mam I can relax in the knowledge she is safe, well cared for and even loved.

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Review from J H (Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although I have long-standing medical conditions, I do not need regular care but times when I do need a little bit of TLC, it has been available.
I do mix with residents and activities very regularly so I am able to observe the care and attention my fellow residents receive and I do worry that the
staff are overworked due to the severity of the medical or psychiatric states of the residents.

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Review from C S (Relative of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff went above and beyond the care provided during mum's stay at Eastbourne House, until her passing on 25th September 2018. We cannot thank them enough for the dignity, respect and good humour. They are truly a wonderful group of staff and an asset to HC-One. You should be very proud of them
all and the family are eternally grateful. Please pass this message on to Eastbourne House.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Eastbourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Eastbourne House Care Home is calculated as follows: ( (147 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 174 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Debbie

Debbie White

Job Title: Home Manager

Joined: 2012

What does ‘kindness’ mean to you?


“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.


When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk