Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG
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9.8 118 Reviews
  • Eastbourne House Care Home, Whitley Bay
Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing North Sea coastline perfect for an afternoon spent by the sea. This lovely home offers residents a choice of sitting rooms, dining areas and quiet spots, as well as a salon and cosy tea rooms.

Community is an integral part of life at Eastbourne House, and the team works hard to support residents to build positive relationships in the Whitley Bay neighbourhood, regularly organising events with local schools, charities and businesses in the area.

Eastbourne House offers a range of lovely dining areas where residents can relax and enjoy dining with family and friends or other residents. The creative catering team prides itself on making mealtimes something for residents to look forward to.

By getting to know each individual resident at Eastbourne House, the team encourages everyone to take an active part in life. Whether it be participating in the varied wellbeing and activities programme or enjoying a slower pace of life, residents are always encouraged to lead their best lives.

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Care Provided by Eastbourne House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie White (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available in the Eastbourne House car park.


Eastbourne House Care Home Reviews (118)

Total of 118, showing 81-100
9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.793) out of 10, based on 15 reviews in the last 2 years. Over all time Eastbourne House Care Home has 118 reviews.

Overall Experience

  • 95
  • 20
  • 2
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Date Published

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Review from Joan H (Daughter-in-law of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the staff enough for the care and kindness shown to my mother-in-law and to the family since she moved from her own home to Eastbourne House after the death of her husband.
Care staff, catering staff, admin staff also respond to requests and provide the help needed to support all of
us at a very emotional time.

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Review from F B (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have tome to chat to the residents which is very important for my dad. It's great that regular activities are organised, also the daily newssheet and themes.
My only criticism is that my dad sometimes has dirty clothes on 2 days in a row - is there any way his clothes could be checked at
night or morning? Also, he needs help putting denture adhesive on his teeth. 10/10 to staff - always positive, upbeat and helpful.

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Review from Yvonne K (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my father receives. He now has problems with choking due to Parkinson's disease and the home have worked hard to ensure that his pureed food is still well presented and appetising. His room is always spotless and smells fresh and clean. But most importantly, the care
staff really do care. They are kind, pleasant and always helpful even on those days when they are under pressure.

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Review from Penny M (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Eastbourne House since October 2017. My greatest wish is for dad to be HAPPY. I also want him to be respected and well cared for. He was lonely at home so craves company. All my wishes for dad have been met. The staff, management right down to cleaning staff have been
friendly and brilliant with dad sho so much appreciates all they do for him, plus their friendship, He is HAPPY.

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Review from J M T (Husband of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run but could do with more night staff.

Reply from Clare Sheehan, Careline Advisor at Eastbourne House Care Home

Thank you for taking the time to provide feedback about the home. We do carefully assess Resident dependency as well as the number of Residents in the home so we provide the number of staff required.


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Review from Geoff C (Son of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mother is being very well looked after and all her needs being met by very caring staff. It is reassuring to me that the standard of care is excellent. I would recommend Eastbourne House Care Home wholeheartedly.

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Review from Anthony B (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently my father, a resident in Eastbourne House, was having problems with his eyes. A doctor referred him to the eye clinic in Newcastle. The management had three options. 1, to call the doctor and ask him to arrange patient transport. 2, to call either myself or my sister and know/ask us to make
arrangements to get him transport. 3, to call a taxi service to take him. They chose option 3 and then proceeded to pass the expense of their decision on to my father. I and my siblings found this inappropriate.

Reply from Clare Sheehan, Careline Advisor at Eastbourne House Care Home

Thank you for the review made in respect of your experience at Eastbourne House and that overall you rate much of the service we offer as good and always to a satisfactory level. We take great pride in ensuring that our Residents are cared for in a beautiful environment and pride ourselves on the level of attention to detail in the home. We are very happy to hear that your Father is experiencing positive outcomes in many areas and your Father reports that he is happy in our home. With regard to your comment about transport; following GP advice is was necessary to take your father to hospital that day. It was too late to arrange patient transport as this requires booking in advance. We discussed with your father how he would like get to the hospital and he agreed a taxi would be a good idea.


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Review from H P (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a great relief to our family that Dad is now in a safe and comfortable environment. From our first visit, the front of house staff give everyone a warm welcome and are very friendly. The care staff are very capable and treat Dad with dignity and respect. The activities are also very comprehensive
and well attended.

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Review from Elsie R (Wife of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently spent a period of respite on Eastbourne House. I cannot praise the home enough for the care and attention my husband received throughout his stay. The staff from management to care staff and support workers were all extremely professional and helpful at all times. The home is
pleasant and well-maintained throughout and they do their best to provide a range of activities. I would recommend Eastbourne House to anyone.

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Review from Liz W (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a nice environment. Staff show interest in my mother and what I think about the care.
They encourage engagement in group activities. My mother seems to have a good rapport with the staff.


There have been occasional impatience from carers in relation to lack of mobility of my mother.
Some

communication issues between staff regarding the latest recommendation from the district nurse in relation to her pressure sore.

Reply from Clare Sheehan, Care Advisor at Eastbourne House Care Home

Thank you for the positive review made in respect of your experience at Eastbourne House. In response to your comments where you feel staff were ‘impatient’ with your Mother; I have investigated this matter and have introduced further coaching, direction and supervision of the staff team to ensure respectful interaction at all times. Communication has been reviewed following your comments, and action has been taken to ensure all relevant information is recorded and communicated robustly.


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Review from J J (Daughter of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff work very hard. They listen to you and do their best to address any questions, comments and concerns as quickly as possible. Staff are extremely caring and kind to my relatives. They also value them as individuals and enjoy their company. The care home is of a very high standard, welcoming and
I enjoy going there as it feels like part of the family. There are often lots of humorous times and interesting activities too. The manager has an open door policy and is very interested in the residents and their families.

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Review from Jane G (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and efficient always happy to discuss and concerns at any time.
Very pleasant surroundings ideal for respite and residential.

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Review from Barbara H (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents have been residents at Eastbourne House for about 2 years. In that time, they have been treated with kindness, respect and professionalism. I am welcome at any time and love the fact that I can help myself to tea or coffee. The staff always have the time to let me know how my parents
have been. Care is always tailored to their specific needs and they are treated as if in their own homes. A lovely place with lovely people.

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Review from Angus C (Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory in general terms but improvements could be made. For example; food and use of could be improved. Staff discipline should be strengthened.

Reply from HC-One, Careline Team at Eastbourne House Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns about the food on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team, who prepare all meals using fresh, raw, ingredients. All fresh meat and meat products are British Farm Assured.
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.


Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
The health, well-being, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.


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Review from C D (Daughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has lived here for the last 2 and a half years. I feel she is well cared for. Staff, on the whole, are friendly and supportive. The home is clean - nice décor. Mam is always well presented. My only criticism is when Mam become unwell, staff are slow on the uptake ie. taking antibiotics.

Reply from HC-One, Careline Team at Eastbourne House Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We apologise that you feel the care wasn’t as expected when your Mam was unwell and will review our process.
The Home Manager has an open door policy please feel free to pop in any time you are visiting to discuss any concerns you may have.
HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers and nurses.


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Review from K M (Resident) assisted by family/friend published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff members have been reduced and consequently, staff are always in a rush. The entertainment officer is occupied with caring duties and do does not have the time to do what she is meant to do. A trip this week was cancelled because we were told, the bus had broken down.
Despite this, the staff are
excellent. They treat me with dignity and respect, but they do appear overworked.

Reply from HC-One, Careline Team at Eastbourne House Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
With regards to your comments about the activities programme on offer at the home, we apologise if we have fallen short of the high standards we aspire to.
We endeavour to have a dedicated Wellbeing Co-ordinator at each home to ensure a range of engaging and enjoyable activities are provided for all Residents, based on their individual likes and preferences. We have also provided all homes with a minibus so that day trips can be arranged for Residents and we apologise that your trip had to be cancelled in this instance.


Sometimes, due to staff sickness or vacancies, we are unable to deliver the programme of activities we want to. Please be assured that in these situations we are working very hard to rectify the situation as quickly as possible. We apologise again for the inconvenience caused during these times.


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Review from J Derek R (Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The staff are good but overworked and can't respond to the demands of some of the residents promptly. During my stay (16 months) the number of staff changes was disturbing. I am of the opinion that seniors medically should have more nursing experience to cope with some residents needs - standards vary
depending on floor location.

Reply from HC-One, Careline Team at Eastbourne House Care Home

Thank you for taking the time to complete a review. The Team here really value the feedback provided by those who use our Home and Services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing residents with the high quality, kind care they deserve and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
We also provide on-going training for the team, so that they can continue to maximise their potential whilst on shift.
We aim to deliver the kindest possible care to all residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers and nurses.


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Review from Simon B (Grandson of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and great services offered.

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Review from Mary A (Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home extremely efficient and friendly.

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Review from A R (Friend of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring staff. Lovely environment to live.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Eastbourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Eastbourne House Care Home is calculated as follows: ( (147 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 174 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Debbie

Debbie White

Job Title: Home Manager

Joined: 2012

What does ‘kindness’ mean to you?


“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.


When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk