The facilities are lovely but it is the staff who make Sutton Grange such an oasis
D B (Daughter of Resident)
Sutton Grange is an amazing home. The manager and his team are fantastic
A L (Wife of Resident)
you don't feel like you're in a care home, more like being in a 5-star hotel.
G A (Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Sutton Grange has parking available.
Barchester Sutton Grange Care Home has a Review Score of 9.2 (9.179) out of 10, based on 9 reviews in the last 2 years. Over all time Barchester Sutton Grange Care Home has 68 reviews.
Review from E H (Daughter of Resident) published on 11 March 2025
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Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home
Thank you for your kind words .At Sutton Grange we always strive to make any stay with us memorable and it was a pleasure looking after your Mum.I will feedback to the team as any feedback deserves to be shared as we are very much a team effort.Thank you once again
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Review from Ellen H (Wife of Resident) published on 3 January 2025
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Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home
Thank you for such a lovely review. I will make sure that this feedback is shared and put in our staff communication folder for staff to read. He is a real gentleman and a pleasure to look after. I received a Happy New Year off him with a smile today and that made my day! He does seem really content and I will speak to staff regarding the laundry issue as not ideal and can be improved. I will reiterate to the chef your praise too. I value both positive and negative feedback so that we can make it a more perfect experience here at Sutton Grange. Thanks again and please feel free to come and see me as my door is always open.
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Review from Nigel L (Son of Resident) published on 15 October 2024
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Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home
At Sutton Grange, we pride ourselves with giving high standards of care and can accommodate resident's individual needs. We understand and empathise that this can be a daunting decision to come into a care facility and we do do our best to make residents and their families feel part of our family at Sutton Grange. Thank you for your positive feedback and I will cascade to the team.
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Review from Alison C (Daughter of Resident) published on 7 October 2024
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Reply from Fran Lally, General Manager at Barchester Sutton Grange Care Home
Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Sutton Grange. We are so pleased your parents enjoyed their stay here with us and you were pleased with the quality of our care. We would welcome you back with open arms should you need us at any point in the future.
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Review from Judith H (Daughter of Resident) published on 30 August 2024
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Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home
Thank you for your kind words. We are proud at Sutton Grange that we offer the care that people would choose when coming to the inevitable end-of-life journey that we all will one day face. It is greatly appreciated that you have left such a positive review at im sure is still a sensitive time. I will feedback to the whole team as every department in a care team contributes to a person's holistic well-being and offers support and empathy to their family in this last period of life. The Sutton Grange Care team offer you our sincere condolences and wish you well in the future. It was a pleasure to look after such a lovely gentleman.
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Review from A F (Daughter of Resident) published on 4 January 2024
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Reply from Kirsty Burgess, Customer Relationship Manager at Barchester Sutton Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rotas to ensure we are consistently meeting the needs of our residents as their health needs change and provide continuity. We strive to ensure that all food served at our homes is nutritious, varied and tastes fantastic and we offer an alternative menu with lighter options catering for individual residents' dietary requirements. We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have. Thank you for supporting our home.
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Review from Maureen B (Wife of Resident) published on 3 January 2024
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Reply from Kirsty Burgess, Customer Relationship Manager at Barchester Sutton Grange Care Home
Thank you for taking the time to review our home. It is a pleasure to care for your husband. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care each and every day. I will pass on your feedback to the team.
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Review from Chris N (Son of Resident) published on 3 January 2024
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Reply from Kirsty Burgess, Customer Relationship Manager at Barchester Sutton Grange Care Home
Thank you for taking the time to write a review about our lovely home. We really do value your feedback, as it helps to improve our services where required and assists potential new residents and/or their families with their decision-making. It is wonderful to hear that Mum is approaching four years with us; she really is a part of the Sutton Grange family. Every day, our team strive to deliver the highest quality of care, and I will pass on your positive comments to the team.
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Review from Nevil L (Son of Resident) published on 27 October 2023
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Reply from Karen Fitzgerald, General Manager at Barchester Sutton Grange Care Home
Thank you so much for your kind words. Your father was a wonderful gentleman, and it was our pleasure to spend time with him and care for him every day. Positive feedback means so much to the team here at Sutton Grange, who work hard to deliver quality care at all times. I will pass your lovely comments on to them.
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Review from Pat H (Wife of Resident) published on 2 March 2023
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Reply from Nicola Kemp, Operations Manager at Barchester Sutton Grange Care Home
Thank you very much for your lovely review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Kathryn B (Daughter of Resident) published on 22 December 2022
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Sutton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Margaret H (Wife of Resident) published on 19 December 2022
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Reply from Bennett Mott, G M at Barchester Sutton Grange Care Home
Thank you so much for your kind words, your husband was a wonderful gentleman who made me and the team smile every day. I will pass on your kind words to our team.
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Review from A G (Daughter of Resident) published on 3 August 2022
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Reply from Bennett Mott, GM at Barchester Sutton Grange Care Home
Thank you for your kind words. It was a pleasure to meet your mother and with you to help meet her care needs. It may have been a short time and we faced the challenges together. Thank you for trusting us.
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Review from Margaret C (Sister-in-law of Resident) published on 15 February 2022
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Reply from Bennett Mott, GM at Barchester Sutton Grange Care Home
Thank you for taking to time to send a review; it boosts team morale when family members praise their work. It is also a pleasure supporting your brother-in-law and the regular visits from you and his wife; your sister is always a time of fun.
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Review from A L (Wife of Resident) published on 8 February 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Sutton Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from S G (Wife of Resident) published on 14 January 2022
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Reply from Bennett Mott, GM at Barchester Sutton Grange Care Home
Thank you for your review it has been great to see your husband regain his independent mobility and find joy in life again. The whole team enjoy his company and inherent happiness.
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Review from Jeremy B (Son of Resident) published on 8 December 2021
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Reply from Bennett Mott, GM at Barchester Sutton Grange Care Home
Thank you for your positive feedback to the team. Your dad has adjusted well to the substantial changes in his life over the last year and we are happy to help him find contentment and purpose in his life.
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Review from Nikki C (Daughter of Resident) published on 3 November 2021
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Reply from Bennett Mott, GM at Barchester Sutton Grange Care Home
Thank you for your review which I will share with the team. Your dad has settled into Sutton Grange and his love for classical music is a love I share so it's always a pleasure to spend time with him.
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Review from Judith H (Daughter of Resident) published on 3 November 2021
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Reply from Bennett Mott, GM at Barchester Sutton Grange Care Home
Thank you for your review and compliments to the staff team at Sutton Grange. Your Mother is a pleasure to spend time with and your Father was one of those people you never forget, he taught us so much and we miss his singing and japes.
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Review from Lynn M (Niece of Resident) published on 3 November 2021
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Reply from Bennett Mott, GM at Barchester Sutton Grange Care Home
Thank you for your review and the support you have given the team. It's great to see your Aunt grow in confidence and find joy again in her life.
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The Review Score of 9.2 (9.179) out of 10 for Barchester Sutton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.636 for Barchester Sutton Grange Care Home is calculated as follows: ( (72 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 107 Ratings = 4.636
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.543 Points relating to the number of positive Reviews for Barchester Sutton Grange Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 9 Positive Reviews ÷ 14 = 0.643
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Dec 2019
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Job Title: General Manager
Joined: 2024
Hello. My name is Francesca, but you can call me Fran. I'm the General Manager here at Sutton Grange. Myself and my wonderful team look forward to welcoming you into our home.
I believe I am a caring and approachable people person with an open-door policy.
I thrive to ensure a happy family home environment is maintained for your loved one overseen by staff who provide dedicated and compassionate person-centred care.
I am a Registered General Nurse (RGN), qualifying in 1988 and I have consistently worked within the NHS and Private Care sector throughout the northwest as a Registered Manager within residential and nursing settings that have also included Specialist Dementia and end of life Care.
Why not pop in and say hello or arrange a viewing to see the quality of service we offer.
Job Title: Deputy Manager
Joined: 2012
Hello, I'm Gemma and I am the Deputy Manager here at Sutton Grange.
I started working at Sutton Grange in 2012 as a Nurse and now hold the post of Deputy Manager.
I am now privileged to be part of the management team, where we strive to make sure that each Resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.
Job Title: Head Chef
Joined: 2016
I have been Head Chef at Sutton Grange since August 2016. Before that, I worked in another Barchester home in Kent. I have 25 years of experience in catering, working in restaurants and at major Blue Ribbon Events. I am responsible for the day-to-day operations of the kitchen. I also make sure that residents' needs and wishes are met and that they are treated in a dignified manner by myself and my team.
Job Title: Head of Maintenance
Hi, I'm Paul and I am Head of Maintenance here at Sutton Grange. My roles are to adhere to Barchester policies and standards by keeping the home maintained, both inside the building and in the gardens outside our beautiful home.
Job Title: Activities Coordinator
Joined: 2016
Hi, I'm Alison. I am the Activities Co-ordinator here at Sutton Grange, I joined the team in 2016.
I grew up in the local area and started my career working with animals. After I had my daughter, and before I joined Barchester, I trained as a teacher and taught lipreading and communication. The skills I learnt have been invaluable in my role today.
Now, I fill my days spending time with our wonderful Residents, helping them to live their lives to the fullest. I try to make a difference in someone’s life each day.
Job Title: Head Housekeeper
Joined: 2022
Hi, my name is Julie and I am the Head Housekeeper here at Sutton Grange.
My duties involve ensuring that our home is clean and tidy for our residents and managing my team of housekeepers making sure that they are adhering to Barchester standards.
Job Title: Receptionist
Joined: 2014
One of the first friendly faces you'll see when you step foot through the doors of Sutton Grange will be Sharon. She is always on hand to make a cup of tea, coffee or whatever takes your fancy; or maybe she can be a friendly ear for what might be a much-needed chat. Whatever it is, Sharon is always here to help.
Job Title: Senior Carer/Dementia Specialist
Joined: 2019
Hello, I'm Lois and I am a Senior Carer. I support our Residents who are living with dementia, ensuring the highest quality of person-centred care at all times. It is a privilege to care for our elderly generation and I couldn't imagine myself doing anything else.
Job Title: General Nurse
Joined: 2019
Hi, my name is Teresa. I am a Registered Nurse and oversee one of our nursing communities. I administer medication and ensure Residents' care needs are met. As part of my role, I ensure all staff are adhering to the ethos of the home and the care is of an excellent standard.
Job Title: Carer
Joined: 2017
Hi, I'm Rebecca and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Job Title: Kitchen Assistant
Joined: 2019
My name is Rasa and within my role at Sutton Grange, I ensure that all the resident's rooms and communal areas are clean and tidy and also replace towels and other items that need replacing. Other aspects of my role include spending time in the laundry ensuring all the resident's clothes are clean neat and tidy ready to go back to their rooms.
Job Title: Care Assistant
Joined: 2022
Hi, I'm Michelle and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Job Title: Carer
Joined: 2021
Hi, I'm Manny and my role is to adhere to the Sutton Grange ethics and ensuring there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Job Title: Carer
Joined: 2019
Hi, I'm Jason and my role is to adhere to the Sutton Grange ethics and ensuring there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Job Title: Housekeeper
Joined: 2022
Hi, I'm Laura, and within my role at Sutton Grange, I ensure that all the resident's rooms and communal areas are clean and tidy and also replace towels and other items that need replacing. Other aspects of my role include spending time in the laundry ensuring all the resident's clothes are clean neat and tidy ready to go back to their rooms.
Job Title: Carer
Joined: 2022
Hi, I'm Sue and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Job Title: Mental Health Nurse
Joined: 2022
Hi, I'm Nick, I am a Registered Mental Health Nurse here at Sutton Grange, I joined the team in 2022.
Before joining the team I worked in specialist mental health roles supporting those with learning difficulties and cognitive impairment for over 30 years. Working with our elderly generation is extremely rewarding and I only wish I'd done it sooner. Sutton Grange is a special place and I am proud to be part of the team - plus there is never a dull moment.
My Wife and I are lucky enough to share our home with our many dogs, horses and cats. They all keep me very busy, safe to say we are animal-mad!