Barchester Sutton Grange Care Home

Greaves Hall Avenue, Banks, Southport PR9 8BL
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9.2 68 Reviews
  • Barchester Sutton Grange Care Home, Southport
Sutton Grange Care Home is specifically designed to provide high-quality residential and nursing care to the elderly, including those individuals living with dementia, in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with those they support at the heart of everything they do.

The home's Memory Lane Community provides high-quality care and support for people living with dementia. Within the community, memory boxes with small reminders and items, such as photographs, are used to help each person reminisce. Features, such as adapted crockery and tableware, sensory gardens with low risk walkways and activity kitchens, also enable people to engage in life's everyday simple tasks and pleasures.

Essential to the homely feel is the enhanced relationship of trust that staff build with family, friends and residents; and the luxurious facilities, combined with highly trained staff, ensures that each and every individual is given the attention they deserve. Together with a lively social calendar these help to stimulate people’s minds and empower them to approach their future in a positive way.

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Care Provided by Barchester Sutton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Francesca Lally (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Barchester Sutton Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Sutton Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Sutton Grange has parking available.


Barchester Sutton Grange Care Home Reviews (68)

Total of 68, showing 41-60
9.2

Barchester Sutton Grange Care Home has a Review Score of 9.2 (9.179) out of 10, based on 9 reviews in the last 2 years. Over all time Barchester Sutton Grange Care Home has 68 reviews.

Overall Experience

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Date Published

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Review from Stephen D (Son of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in full-time care in Sutton Grange until her death in August. During her eighteen months of there, she was shown great care and love. She was treated as a human person with dignity and respect. The staff were always about and ready to help.
The management now in place were clear in their
philosophy of making it a home where residents felt they were at home. They succeeded in this with my mum and even though her illness made caring a difficult situation, she was happy there.
I always felt confident in the welfare my mum received across her time there. Staff were always friendly and supportive.
I always wanted my mum to return to Sutton Grange after her hospital stays. They worked closely with the medical services to ensure she received her medication promptly and in line with guidance.
I would recommend it as a care home which is striving to improve and build upon its good practice. I would have had no hesitation in placing my mum back there if it had been possible.

Reply from Bennett Mott, GM at Barchester Sutton Grange Care Home

Thank you for your kind words and more especially the support the whole family gave to the team at Sutton Grange during your mothers care.


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Review from Lynne S (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Sutton Grange for just over 2 years. Whereas in the early days we were impressed by the care provided and atmosphere, we noticed changes during the latter part of last year that were not good. During the last 3 and a half months, however, with changes in staff and management,
things have improved greatly.

Reply from Bennett Mott, GM at Barchester Sutton Grange Care Home

Thank you for your support to the Sutton Grange team.


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Review from M R (Daughter of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were glad to get my mother into this home early in 2018 after our experience of good end-of-life care for my father. The facilities for residents and their friends and family are excellent with many different areas to sit and lovely grounds to enjoy in good weather. This adds to the quality of our
time together when visiting. Since May, changes in management, development of staffing structures and additional staff training are all having an impact on the atmosphere which seems happier and more purposeful. The staff try hard to offer a range of activities tailored to individuals' interests and needs and we have seen my mother improving as she has been able to participate more.

Reply from Bennett Mott, GM at Barchester Sutton Grange Care Home

Thank you for your review and positive comments.


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Review from R M (Wife of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so glad that I was able to get my sick husband into Sutton Grange. He couldn't have had better care. Everyone was so kind and looked after the family as well. Nothing was too much for them.

Reply from Debbie Higgins, manager at Barchester Sutton Grange Care Home

Thank you for your kind review.


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Review from Phil S (Son-in-law of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He's walking better, eating better and his whole demeanour has greatly improved. He is still talking about it and his only complaint was that everyone went to bed too soon and there was no-one left to talk to! If that is all he can grumble about we can live with that.
I know that he has started a letter
to the home and we are currently getting some pictures of him when he was a Royal Marine to accompany the letter.
Thank you again.

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Review from J W (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Sutton Grange residential then after a brief spell in hospital in the nursing wing. Staff in both were wonderful, mum and us, as a family, received such love and support. Thank you.

Reply from Debbie Higgins, General Manager at Barchester Sutton Grange Care Home

Thank you for your kind comments.


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Review from Paula D (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my initial meeting with the manager to review mum for respite to mum spending a week with Sutton Grange, I was made to feel confident that my mum would be well looked after. It was the first time for mum going into respite care so was a little scary for us all. I would recommend Sutton Grange Grange
from my experience this time. Thanks for looking after mum.

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Review from David M (Friend of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round 5-star quality and service plus!

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Review from G R (Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service and care from senior carer. Not easy to complete form in total as so many individuals are concerned, some are excellent, some are poor, some are fair to medium.

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Review from Kay G (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Today 9th March, the care has been especially good thanks to a certain senior carer here at Sutton Grange. She spent time with dad, gave him a wet shave and generally made him feel a lot better and well groomed. This is how it should always be - Thanks to good well-trained staff.

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Review from Paul M (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family were put at ease when entering the home by the manager and staff. They gave everyone confidence in the ability to care for my mother the standard of cleanliness of the home is exceptional.

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Review from B C (Friend of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and facilities. All the staff are extremely friendly. Open day had a great singer.

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Review from Ron R (Husband of Resident) assisted by family/friend published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service and care my wife receives. This home is a beautiful, comfortable and very welcoming place. I cannot praise the staff enough for their care and commitment here to others. Well done all round.

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Review from Kenneth B (Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident at this home since January 2015. During that time I have settled down, as well as can be expected and have been cared for in a sympathetic and professional manner. In general, the menu and food quality have been good and whilst I cannot say it is just like home, nevertheless I
do not think that under the circumstances I could not have chosen a better situation.


However, for some time, there is one area which has been causing me concern and that is in the position of general manager. Since my arrival, which is less than 2 years ago, we have had 2 so called permanent managers and at least 4 to 5 temporary ones, a situation I would suggest, that does not ensure the consistent and efficient running of the home. I am somewhat surprised therefore that a large and experienced company would allow this situation to develop, and in particular, at a home which has only recently been opened.


As a senior manager in industry for many years, I am well aware of the importance of having an experienced manager in charge, either of a department or a company. Particularly for the staff involved who require a stable and worry-free environment in which to work.
At a rough guess, I would suggest that over the past year at least 30% to 40% of the management work has been carried out by the present under management staff who, in my opinion, have coped with a difficult situation in an efficient manner, and who in my opinion, should be considered if a further vacancy arises here.


I must apologise for taking up your time with this "problem" but feel that for my own peace of mind, at least, it was important that one resident at this home should make you aware of his feelings in this matter.


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Review from B B (Niece of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been more than pleased with the dementia unit at Sutton Grange called "Blossom Walk". The care staff are very good. The facilities for entertaining residents not so good. There are men who would welcome "something to do" nuts, bolts, making things from playdoh etc. Many mornings all they do is
sit or walk around.

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Review from Carmel M (Daughter of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled so well here at Sutton Grange. It has certainly exceeded my expectations and as a family, we're happy with the wonderful care that dad is receiving.

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Review from Lucy (Daughter of Resident) published on 24 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional levels of care received by each and every member of staff. Truly amazing people.
I speak on behalf of all my family, thank you so much. You have all been so amazing.
I also know that a very special gentleman would also want to thank you all.

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Review from Ian T (Son of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression excellent, very clean and tidy, staff are friendly. Mum was very well cared for, food looked very appetising. Would have no problem using and recommending again.

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Review from A T (Daughter-in-law of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has stayed for 2 weeks. the care she received was top notch. The staff, nurses, and bosses were so friendly and helpful. When we left on our honeymoon we could relax knowing that my Mother-in-Law was in very safe hands.
She seemed to be happy staying here. We will definitely be using
Sutton Grange again.

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Review from Karen W (Daughter-in-law of Resident) published on 5 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Grange in Banks near Southport is a wonderful place to be cared for especially when nearing the end of your life. It is an excellent Care Home, 5 star Plus with wonderful caring staff for both client and the family they are very professional and supportive, nothing is too much trouble. They
treat you with dignity and love, the Staff from the management to the nursing staff to the chefs and cleaning staff, they are are all excellent. The nursing Wing comes Highly recommended by our family.

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Current Review Score: 9.2 (9.179)

Overview of Review Score

The Review Score of 9.2 (9.179) out of 10 for Barchester Sutton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Barchester Sutton Grange Care Home is calculated as follows: ( (72 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 107 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.543 Points relating to the number of positive Reviews for Barchester Sutton Grange Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 9 Positive Reviews ÷ 14 = 0.643

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (17)

Francesca

Francesca Lally

Job Title: General Manager

Joined: 2024

Hello. My name is Francesca, but you can call me Fran. I'm the General Manager here at Sutton Grange. Myself and my wonderful team look forward to welcoming you into our home.


I believe I am a caring and approachable people person with an open-door policy.


I thrive to ensure a happy family home environment is maintained for your loved one overseen by staff who provide dedicated and compassionate person-centred care.


I am a Registered General Nurse (RGN), qualifying in 1988 and I have consistently worked within the NHS and Private Care sector throughout the northwest as a Registered Manager within residential and nursing settings that have also included Specialist Dementia and end of life Care.


Why not pop in and say hello or arrange a viewing to see the quality of service we offer.


Gemma

Gemma Katoorah

Job Title: Deputy Manager

Joined: 2012

Hello, I'm Gemma and I am the Deputy Manager here at Sutton Grange.


I started working at Sutton Grange in 2012 as a Nurse and now hold the post of Deputy Manager.


I am now privileged to be part of the management team, where we strive to make sure that each Resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.


Dean

Dean McKeown

Job Title: Head Chef

Joined: 2016

I have been Head Chef at Sutton Grange since August 2016. Before that, I worked in another Barchester home in Kent. I have 25 years of experience in catering, working in restaurants and at major Blue Ribbon Events. I am responsible for the day-to-day operations of the kitchen. I also make sure that residents' needs and wishes are met and that they are treated in a dignified manner by myself and my team.


Paul

Paul Goodyer

Job Title: Head of Maintenance

Hi, I'm Paul and I am Head of Maintenance here at Sutton Grange. My roles are to adhere to Barchester policies and standards by keeping the home maintained, both inside the building and in the gardens outside our beautiful home.


Alison

Alison Wareing

Job Title: Activities Coordinator

Joined: 2016

Hi, I'm Alison. I am the Activities Co-ordinator here at Sutton Grange, I joined the team in 2016.


I grew up in the local area and started my career working with animals. After I had my daughter, and before I joined Barchester, I trained as a teacher and taught lipreading and communication. The skills I learnt have been invaluable in my role today.


Now, I fill my days spending time with our wonderful Residents, helping them to live their lives to the fullest. I try to make a difference in someone’s life each day.


Julie

Julie Weaver

Job Title: Head Housekeeper

Joined: 2022

Hi, my name is Julie and I am the Head Housekeeper here at Sutton Grange.


My duties involve ensuring that our home is clean and tidy for our residents and managing my team of housekeepers making sure that they are adhering to Barchester standards.


Sharon

Sharon Abrams

Job Title: Receptionist

Joined: 2014

One of the first friendly faces you'll see when you step foot through the doors of Sutton Grange will be Sharon. She is always on hand to make a cup of tea, coffee or whatever takes your fancy; or maybe she can be a friendly ear for what might be a much-needed chat. Whatever it is, Sharon is always here to help.


Lois

Lois Crompton

Job Title: Senior Carer/Dementia Specialist

Joined: 2019

Hello, I'm Lois and I am a Senior Carer. I support our Residents who are living with dementia, ensuring the highest quality of person-centred care at all times. It is a privilege to care for our elderly generation and I couldn't imagine myself doing anything else.


Teresa

Teresa France

Job Title: General Nurse

Joined: 2019

Hi, my name is Teresa. I am a Registered Nurse and oversee one of our nursing communities. I administer medication and ensure Residents' care needs are met. As part of my role, I ensure all staff are adhering to the ethos of the home and the care is of an excellent standard.


Rebecca

Rebecca Nicholls

Job Title: Carer

Joined: 2017

Hi, I'm Rebecca and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.


Rasa

Rasa Satkuviene

Job Title: Kitchen Assistant

Joined: 2019

My name is Rasa and within my role at Sutton Grange, I ensure that all the resident's rooms and communal areas are clean and tidy and also replace towels and other items that need replacing. Other aspects of my role include spending time in the laundry ensuring all the resident's clothes are clean neat and tidy ready to go back to their rooms.


Michelle

Michelle Hogan

Job Title: Care Assistant

Joined: 2022

Hi, I'm Michelle and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.


Maninda

Maninda Bains

Job Title: Carer

Joined: 2021

Hi, I'm Manny and my role is to adhere to the Sutton Grange ethics and ensuring there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.


Jason

Jason Gardiner

Job Title: Carer

Joined: 2019

Hi, I'm Jason and my role is to adhere to the Sutton Grange ethics and ensuring there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.


Laura

Laura Mason

Job Title: Housekeeper

Joined: 2022

Hi, I'm Laura, and within my role at Sutton Grange, I ensure that all the resident's rooms and communal areas are clean and tidy and also replace towels and other items that need replacing. Other aspects of my role include spending time in the laundry ensuring all the resident's clothes are clean neat and tidy ready to go back to their rooms.


Sue

Sue Jackson

Job Title: Carer

Joined: 2022

Hi, I'm Sue and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.


Nick

Nick Connell

Job Title: Mental Health Nurse

Joined: 2022

Hi, I'm Nick, I am a Registered Mental Health Nurse here at Sutton Grange, I joined the team in 2022.


Before joining the team I worked in specialist mental health roles supporting those with learning difficulties and cognitive impairment for over 30 years. Working with our elderly generation is extremely rewarding and I only wish I'd done it sooner. Sutton Grange is a special place and I am proud to be part of the team - plus there is never a dull moment.


My Wife and I are lucky enough to share our home with our many dogs, horses and cats. They all keep me very busy, safe to say we are animal-mad!