De Lucy House

40 Victoria Road, Diss IP22 4HZ
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9.9 92 Reviews
  • De Lucy House, Diss
At De Lucy House, the team knows that moving into care can be a bit daunting. But at this not-for-profit care home, you get to try your new home before committing longer term. Here, care comes with reassurance and a listening ear and you won’t be asked to move if your funds run out.

In a stunning purpose-built home in the heart of Diss, De Lucy House is a vibrant and welcoming community where residents and their families enjoy 24/7 award-winning residential and dementia care. The home follows a well-established methodology that is centred on keeping residents as independent as possible for as long as possible. From a laugh when you most need it to a cup of tea before you even realise you need one, care at De Lucy House is carried out with skill and compassion, led by an award-winning manager.

The home is part of not-for-profit group Greensleeves Care. A charitable provider named in the Top 20 in the country, Greensleeves’ focus is on people and not pockets, and any surplus from fees goes back into continuously improving care. De Lucy House also offers Greensleeves’ Home for Life Commitment, which means residents will not be asked to move out if they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the De Lucy House family, you also enjoy:
•        Modern, spacious bedrooms all with en-suite wetrooms
•        Comfortable lounges, dining areas, and library
•        Delicious and nutritious meals cooked daily on site
•        Thoughtful and tailored activities programme

The home’s promise is that, from the moment you get in touch, a member of the team will be there to listen, answer your questions and help you make a care choice that feels good.

Show De Lucy House on the Map

Care Provided by De Lucy House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lauren Tubby (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for De Lucy House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,560 – £1,741
    • Self-Funded Residential Dementia Care £1,706 – £1,887
    • RESPITE Self-Funded Residential Care £1,560 – £1,741
    • RESPITE Self-Funded Residential Dementia Care £1,706 – £1,887

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact De Lucy House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

De Lucy House Reviews (92)

Total of 92, showing 1-20
9.9

De Lucy House has a Review Score of 9.9 (9.885) out of 10, based on 21 reviews in the last 2 years. Over all time De Lucy House has 92 reviews.

Overall Experience

  • 88
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Review from J G (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been at De Lucy for nearly 4 years. Although they have very different needs, both are treated with kindness, compassion and care. The staff are brilliant and take their time to fully understand the requirements of all the residents. Many go beyond what their job requires of them.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for taking the time to provide a lovely review. It is our pleasure to care for both of your parents.


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Review from C B (Son-in-law of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always when I visited I was impressed with all aspects of how the home was run. Calmness, professionalism, staff on hand to answer any questions. A nursing or care home is only as good as the staff working in it. The staff I came into contact with were lovely. Even more so at the end of life time.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for taking the time to provide a lovely review, We will ensure that the staff receive your kind words and feedback.


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Review from G L (Son of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall this is an excellent care home with very kind and friendly staff who are very helpful and good humoured. The home is very professionally managed with very organised activities and good support from the local NHS. Residents are treated with patience and compassion. Although getting entry as a
visitor can sometimes be slow and the food is apparently not always serviced as hot it is could be. I am overall very pleased with the service provided. I do however wish it was less expensive.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for your review and taking the time to feedback. We will take your comments onboard and look to improve the service where you have highlighted.


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Review from M O (Great-Nephew of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend De Lucy Care Home enough. From the day my great aunt moved in she was given compassion and care. The manager is lovely and the staff are amazing and kind. The home itself is spotless clean and the amount of activity's on offer is amazing. I visited everyday and was made to feel at
home and like one of the family. When my aunt sadly passed away the manager sat with me and reassured me all would be ok. The respect they showed my aunt after her passing was also way beyond what i expected. I cannot thank them enough for all they done for my aunt and also me.

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Review from Charlotte C (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying at De Lucy House for nearly 18 months. She was a reluctant resident! However, she has settled in really well and the staff have achieved this with their kindness and compassion. The home is lovely with lots of places to sit alone or be part of a group. The activities are amazing.
When choosing a care home is a real challenge and I looked at many and all were fine, however, De Lucy House has proven to be an amazing find.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for the wonderful feedback. We are pleased that you feel reassured with your mother in our care.


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Review from Sheila J (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care of my mother was faultless. Many thanks to every member of your team. Also for the care shown to our family.

Reply from Lauren Tubby, Registered Manager at De Lucy House

It was our pleasure to care for your mother. Thank you for your review.


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Review from J S (Goddaughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother felt comfortable and safe at De Lucy House. She was very fond of her carers, and throughout the food was excellent. She was very impressed with the management and thought the home was well run (an accolade indeed from a retired Head Teacher!) I was reassured that my Godmother was happy
and well looked after - staff were caring, and respectful and maintained her dignity to the end. She had a wonderful send-off!

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for your kind words, It was our pleasure to look after your godmother and she has left us all with wonderful memories. Take care.


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Review from J J (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third home I have tried for my mother and finally, I know it's the last. The staff are all very friendly and professional. The food is varied and of a very good standard, unlike others we have stayed at. The manager and staff are all excellent. She has a very comfortable room and it is kept
clean for her. All in all, I can finally relax.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for your review. We are glad that you are reassured that your mother is being well cared for in her new home.


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Review from Maureen B (Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following advice from a hospital Doctor, I was able to come and live in De Lucy House over three and a half years ago now as I was unable to live on my own any longer, following the death of my husband in 2018 which led to my mental health illness. (Anxiety). It has been a joy for me to live here and
I now look on De Lucy as my home, from which I never want to move. I was made to feel part of the De Lucy Family from the moment I was welcomed here and I have the reassurance that this can be my 'forever home', even if I can't afford to pay the fees any longer, thanks to a charity, which owns and runs our homes. I am given as much independence and support now as I need and want because thanks to God for using our amazing staff and carers, 90% of my mental health has been restored and my Physical health is good for my age too. So please don't hesitate to contact De LucyHouse. You'll be given the welcome that I was given and never regret it.

Reply from Lauren Tubby, Registered Manager at De Lucy House

We are a family and very much so here to support each other, De Lucy where life begins again. Thank you for this wonderful review.


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Review from Julia W (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at De Lucy House for nearly 6 months. The management of De Lucy House is exceptional. Every aspect of care has been excellent and the staff couldn't do more for my mother or me. I would highly recommend De Lucy House.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for your kind words and lovely review, we will share with our staff team.


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Review from Karen M (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away recently after spending more than 5 years living at De Lucy House. During her time there her needs changed significantly but she was always looked after with the greatest care and respect. Initially, it was the surroundings and activities that appealed but as COVID struck that all
changed but they still managed to keep mum safe and even when she fell over and broke her hip they worked tirelessly with her to get her back up and on her feet, back to chasing them down the corridor!
I would say De Lucy House doesn't feel like a care home, it feels like staying with family in a hotel but it's the staff that really make the place under the Manager's excellent leadership. All the staff got to know mum so well that they knew what was normal for her and how to get a smile from her whilst keeping her safe and well. It's not the cheapest care home in the area but I think it's the best quality and wouldn't hesitate to recommend De Lucy House to anyone who asks. Thank you so much for everything.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your wonderful 5 star review, mum was a pleasure to look after during the time we cared for her here at De Lucy House.


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Review from L D (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lives in DeLucy House and has done so for over 2years the care love and support he is shown are second to none he is supported in every way to make sure he can still live his life to the fullest our family is always made to feel very welcome and involved.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your 5-star review, we appreciate your positive feedback.


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Review from K J (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at De Lucy House since February 2023 and is so happy to be there.
The staff are so thoughtful and supportive and they all have a very positive attitude. The whole place has a very happy atmosphere.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your 5 star review, we appreciate and value all feedback received.


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Review from Anne S (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved inti De Lucy House about a month ago, from her own flat in supported housing. I have visited 3/4 times a week and evidenced good practice by all staff members on each visit. Care staff are very kind and professional especially when dealing with very vulnerable residents. Mother has settled
in well, facilitated by the staff group. She is now safe and had opportunities for social contact and activities. The physical environment is very pleasing and well cared for.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your kind review, we are pleased to hear your relative has settled in so well.


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Review from Sue S (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died in De Lucy House at the end of August; he had lived there for seven years. De Lucy House had always cared wonderfully for Dad. In his last week of life and his death, he was shown love, care, dignity and respect. All staff involved worked so, so hard, above and beyond. They respected
the wishes of the family and they supported us throughout with the same care and love they showed Dad. Thank you.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your five-star review; your father was a pleasure to care for during his time living at De Lucy House.


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Review from Sarah I (Friend of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's care at De Lucy House is above and beyond exceptional. My friend is a very private person, and the staff respect that. They ensure her needs are met, nothing is too much trouble for them. She has a beautiful room overlooking the gardens, which are looked after by the fantastic domestic team.
Coming to De Lucy House for a few years was a big decision for her, but as she often reminds me, she has never looked back!

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your wonderful five-star review; we are so pleased to hear your friend is settled and happy here at De Lucy House.


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Review from Paul K (Son of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers and staff. They go well above their call of duty.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your 5 star review, all feedback is gratefully received


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Review from J R (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very grateful to the De Lucy team for making it easy for my mum to transfer here from where she was in hospital with a broken hip.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your review, all feedback is gratefully received.


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Review from Julie S (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to receive an excellent standard of care. Staff know her well and I have always observed them to be kind and friendly towards her. I too have found all members of staff to be supportive towards me and my family members, which is much valued. I find this is a very well-run home, led admirably
by the manager, who ensures the needs of her residents come first. Staff, family and residents work in partnership.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your 5-star review. We pride ourselves on ensuring we care for not only our residents but their families too.


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Review from L R (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at De Lucy Care Home has been so kind, so caring and so professional in their support.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your review, all feedback is greatly received.


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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for De Lucy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for De Lucy House is calculated as follows: ( (225 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 252 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for De Lucy House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (3)

Lauren

Lauren Tubby

Job Title: Manager

Joined: 2018

My name is Lauren Tubby and I am privileged to be the manager of De Lucy House in Diss.


De Lucy House is a brand new home which has been designed to provide the best possible environment that assists the devoted team in putting the residents first in everything they do.


My role is to manage the day to day running of the home and I am dedicated about ensuring that residents receive personalised care at all times. I find it incredibly rewarding to support residents and see them thrive as individuals.


Every member of my team is committed to making a difference and supporting not only the people who live here, but their families and friends too.


My personal philosophy is to always have my door open to listen to anyone who wants to talk. This communication with others enables me to create an environment which is eternally improving to make our residents happy.


Nicki

Nicki Mitchell

Job Title: Family Liaison Manager

Joined: 2019

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining De Lucy House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!


Kerri

Kerri

Job Title: Administrator

Joined: 2018

I have over 20 years’ experience in the office/care. I feel honoured to be part of such an amazing team. I take pleasure knowing that I could make someone’s day with a simple smile. Spare time… what’s that? I have two daughters to keep me busy!


Frequently Asked Questions about De Lucy House

What types of Care is De Lucy House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does De Lucy House provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does De Lucy House have?

There are 60 Single Rooms.

What are the Facilities & Services at De Lucy House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is De Lucy House to the centre of Diss?

1.2 mile(s) as the crow flies, distance by road may be significantly further.