De Lucy House

40 Victoria Road, Diss IP22 4HZ
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9.9 92 Reviews
  • De Lucy House, Diss
At De Lucy House, the team knows that moving into care can be a bit daunting. But at this not-for-profit care home, you get to try your new home before committing longer term. Here, care comes with reassurance and a listening ear and you won’t be asked to move if your funds run out.

In a stunning purpose-built home in the heart of Diss, De Lucy House is a vibrant and welcoming community where residents and their families enjoy 24/7 award-winning residential and dementia care. The home follows a well-established methodology that is centred on keeping residents as independent as possible for as long as possible. From a laugh when you most need it to a cup of tea before you even realise you need one, care at De Lucy House is carried out with skill and compassion, led by an award-winning manager.

The home is part of not-for-profit group Greensleeves Care. A charitable provider named in the Top 20 in the country, Greensleeves’ focus is on people and not pockets, and any surplus from fees goes back into continuously improving care. De Lucy House also offers Greensleeves’ Home for Life Commitment, which means residents will not be asked to move out if they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the De Lucy House family, you also enjoy:
•        Modern, spacious bedrooms all with en-suite wetrooms
•        Comfortable lounges, dining areas, and library
•        Delicious and nutritious meals cooked daily on site
•        Thoughtful and tailored activities programme

The home’s promise is that, from the moment you get in touch, a member of the team will be there to listen, answer your questions and help you make a care choice that feels good.

Show De Lucy House on the Map

Care Provided by De Lucy House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lauren Tubby (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for De Lucy House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,560 – £1,741
    • Self-Funded Residential Dementia Care £1,706 – £1,887
    • RESPITE Self-Funded Residential Care £1,560 – £1,741
    • RESPITE Self-Funded Residential Dementia Care £1,706 – £1,887

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact De Lucy House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

De Lucy House Reviews (92)

Total of 92, showing 21-40
9.9

De Lucy House has a Review Score of 9.9 (9.885) out of 10, based on 21 reviews in the last 2 years. Over all time De Lucy House has 92 reviews.

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  • 88
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Review from Caroline H (Daughter-in-law of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact via email to our most recent visit, De Lucy House and all the staff have been amazing, welcoming, friendly, so knowledgeable about dementia and memory loss and reassuring. Nothing is too much trouble.
De Lucy House is a home from home and as soon as we walked in we knew that
this was the perfect place for Dad.
I really can’t tell you our sense of relief at finding De Lucy House and I really can’t sing their praises enough.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your wonderful review, your feedback is much appreciated.


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Review from Robert M (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I have been delighted with every element of De Lucy House. It is very homely and welcoming, with beautiful, clean, well-kept rooms and communal areas. The staff at all levels have been fantastic, always kind, cheerful and friendly and supporting my Mum with her physio as well as day-to-day
care. My family are always welcome and visits to my Mum are further enhanced by this. Meals, drinks and snacks are high quality and the home put on a fantastic afternoon tea for my family and Mum when we celebrated her 80th birthday. We couldn't ask for more!

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your wonderful 5-star review. All feedback received it greatly appreciated.


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Review from Felicity T (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found everyone really helpful and very friendly. There is usually someone to speak to if I have questions or concerns and if not I have been able to phone and speak to someone. I have found the annual reviews informative and helpful. I have witnessed staff being kind, respectful and responsive
to my mother's needs every time I visit.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your review, Felicity, we value your feedback.


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Review from Susan J (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are brilliant and the carers are lovely. If there were more staff maybe Mum could have more company as she does get bored (though she sleeps a lot!).

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your review, Susan, we value your feedback.


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Review from Ian W (Son of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Mum is being very well looked after.
All the staff are fabulous, and everything is kept very clean.
Couldn't ask for more.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Dear Ian, thank you for your review. We value all feedback given to the home. Kind regards.


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Review from Melaine M (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at De Lucy House for four years and has been well cared for throughout. The staff are kind, friendly and totally professional, and I do not have to worry about my mother as I know she is in excellent hands. There are lots of activities and friendships and always laughter
and thoughtfulness. I am so grateful to the team, and my whole family is happy we found De Lucy.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your review, Melanie, we really appreciate your positive feedback.


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Review from J C (Son of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and warm. Staff are friendly and welcoming, nothing is too much trouble. Mother loves it here, can't fault the place.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your review - your positive feedback is much appreciated.


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Review from Steve W (Son of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptional, very friendly and professional. My mother's room is spacious and comfortable. The food is varied and of a good standard. My mother really enjoys the activities and the organised day trips. Overall it's a very pleasant place for my mother to live and I can relax knowing she
is well looked after.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your review, Steve - your positive feedback is much appreciated.


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Review from Lisa B (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at De Lucy House for nearly a month and has been in hospital following a fall and breaking his hip for eleven weeks. At 90 years old, he had lived independently with my mum in their own bungalow, but it became obvious that he wasn't going to be able to return home and live safely anymore.
Without the help of the manager, I don't think I could've coped much longer trying to deal with Social Services and the hospital discharge team. She made the whole process much less stressful and could not have been kinder. Dad has settled really well in his very nice room and is getting the very best of care. He says how lovely the food is and how well all the staff look after him. I will be forever grateful to all the De Lucy team for making my dad feel safe and well cared for and in the best place -only five minutes down the road. Thank you.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your review Lisa - your positive feedback is much appreciated.


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Review from Stewart C (Friend of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed by the support offered - visits to the home prior to staying and visits to the resident prior to going into the home etc. The appearance of the home has always been clean and tidy. Our neighbour has settled well, no doubt partly due to the care of the staff. Activities seem planned
with carers in attendance, encouraging the participation of residents. The financial side was dealt with efficiently. Thanks to all the staff.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your review, Stewart - your positive feedback is much appreciated.


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Review from Brenda L (Respite Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very favourably impressed by all aspects of my involvement with De Lucy House over four months. The administration was efficient; my accommodation was satisfactory; all staff were friendly and worked to a high standard - their patience was phenomenal. I appreciated the effort to provide activities
and enjoyed the meals.

Reply from Lauren Tubby, Home Manager at De Lucy House

Thank you for your review - we are glad you enjoyed your stay with us and we wish you all the best.


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Review from Jonathan K (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One day I was late visiting my mother. She was tearful as she is now more emotional following her stroke. When I arrived, a nurse was sitting in the lounge with her, comforting her. The creed of the Care Home, which this nurse was living by, is to treat the residents as if they are your own family.
The nurse spent time with her, because the Home is very well staffed, and also not understaffed, she could spare the time and it was embedded. My mother has trouble with her very basic mobile phone and the receptionist and staff are always quick to sort the problem out. I remember my mother being in the N and N Hospital following her stroke, she felt abandoned because of Covid restrictions. Before that she lived in a village with friends dropping in. This Home has given her the companionship that she had lost. They have trips out, entertainment, and numerous lounges. On a practical note the Diss railway station is a short walk away. I feel very fortunate that my mother is in this Care Home.

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Review from Paul F (Son of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run and managed care home. I consider myself fortunate to have my mum cared for at De Lucy House.

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Review from M R (Friend of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write to express how much I appreciated all the care and support given at end of life. This was both for my dying friend and for me. The dignity with which she was treated to prepare her to leave her home was exemplary. She left the building with staff standing quietly to bid her goodbye. It was profoundly
moving and illustrates well how this lovely home loves, respects and cares for its residents.

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Review from Sally A (Daughter of Resident) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last three months of her life at De Lucy House Care Home. Her condition deteriorated fast but throughout she was treated with dignity and kindness by the staff. It was a very difficult time for the family as visiting was restricted but we were always able to speak to members of staff
on days we couldn't see Mum. Even in a short time we got to know them well and they would go out of their way to make Mum comfortable and happy. When well enough she particularly enjoyed visits to the coffee lounge and the hairdresser.
At the end, their care and kindness to Mum (and my sister and I) were exemplary. We are so thankful that she had high quality, 24-hour care and was not alone when we couldn't be there.
It is a team effort. The receptionists, the maintenance staff, the cleaners (the home is always spotless), caterers as well as the carers and the management work together to provide a friendly atmosphere and a real home for the residents.

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Review from Elizabeth K (Wife of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are always impressed with the courtesy and speed with which our enquiries have been dealt with.
The staff provide a warm welcoming atmosphere to everyone, they are always kind, considerate and go the extra mile. The health and happiness of every resident is their prime concern.
We
are very much looking forward to the care home being able to open their doors so that the families and friends will be able to share in the De Lucy House experience!

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Review from J R (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from the manager down work as a cohesive team with the care of the residents at the heart of all that they do.
The way that they have managed everything during Covid has been exemplary, keeping relatives fully informed throughout.

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Review from Sandra T (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in De Lucy House for over two years and is comfortable, she regards it as home. It has been challenging for everyone over the last year but her wellbeing has always been in the forefront. The activities have started again but even before the staff always motivated all to do whatever they
could.

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Review from B M (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at this home for several years and the care she receives is always excellent. The staff are just amazing, always cheerful, polite and helpful. During Covid they have been absolutely outstanding and gone above and beyond to care for the residents and relatives needs during
an extremely difficult time for us all.

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Review from Graham S (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to the care home in December 2020. Despite the restrictions and challenges faced over these months, I have been impressed by the care given to my mum and the protocols employed for window/face to face visits. All staff encountered remotely or in-person have been friendly and professional.
It is a great comfort knowing that Mum is in a safe place and extremely well cared for.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for De Lucy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for De Lucy House is calculated as follows: ( (225 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 252 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for De Lucy House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (3)

Lauren

Lauren Tubby

Job Title: Manager

Joined: 2018

My name is Lauren Tubby and I am privileged to be the manager of De Lucy House in Diss.


De Lucy House is a brand new home which has been designed to provide the best possible environment that assists the devoted team in putting the residents first in everything they do.


My role is to manage the day to day running of the home and I am dedicated about ensuring that residents receive personalised care at all times. I find it incredibly rewarding to support residents and see them thrive as individuals.


Every member of my team is committed to making a difference and supporting not only the people who live here, but their families and friends too.


My personal philosophy is to always have my door open to listen to anyone who wants to talk. This communication with others enables me to create an environment which is eternally improving to make our residents happy.


Nicki

Nicki Mitchell

Job Title: Family Liaison Manager

Joined: 2019

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining De Lucy House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!


Kerri

Kerri

Job Title: Administrator

Joined: 2018

I have over 20 years’ experience in the office/care. I feel honoured to be part of such an amazing team. I take pleasure knowing that I could make someone’s day with a simple smile. Spare time… what’s that? I have two daughters to keep me busy!