De Lucy House

40 Victoria Road, Diss IP22 4HZ
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9.9 92 Reviews
  • De Lucy House, Diss
At De Lucy House, the team knows that moving into care can be a bit daunting. But at this not-for-profit care home, you get to try your new home before committing longer term. Here, care comes with reassurance and a listening ear and you won’t be asked to move if your funds run out.

In a stunning purpose-built home in the heart of Diss, De Lucy House is a vibrant and welcoming community where residents and their families enjoy 24/7 award-winning residential and dementia care. The home follows a well-established methodology that is centred on keeping residents as independent as possible for as long as possible. From a laugh when you most need it to a cup of tea before you even realise you need one, care at De Lucy House is carried out with skill and compassion, led by an award-winning manager.

The home is part of not-for-profit group Greensleeves Care. A charitable provider named in the Top 20 in the country, Greensleeves’ focus is on people and not pockets, and any surplus from fees goes back into continuously improving care. De Lucy House also offers Greensleeves’ Home for Life Commitment, which means residents will not be asked to move out if they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the De Lucy House family, you also enjoy:
•        Modern, spacious bedrooms all with en-suite wetrooms
•        Comfortable lounges, dining areas, and library
•        Delicious and nutritious meals cooked daily on site
•        Thoughtful and tailored activities programme

The home’s promise is that, from the moment you get in touch, a member of the team will be there to listen, answer your questions and help you make a care choice that feels good.

Show De Lucy House on the Map

Care Provided by De Lucy House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lauren Tubby (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for De Lucy House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,560 – £1,741
    • Self-Funded Residential Dementia Care £1,706 – £1,887
    • RESPITE Self-Funded Residential Care £1,560 – £1,741
    • RESPITE Self-Funded Residential Dementia Care £1,706 – £1,887

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact De Lucy House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

De Lucy House Reviews (92)

Total of 92, showing 81-92
9.9

De Lucy House has a Review Score of 9.9 (9.885) out of 10, based on 21 reviews in the last 2 years. Over all time De Lucy House has 92 reviews.

Overall Experience

  • 88
  • 4
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Date Published

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Review from Colin B (Son of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very impressed with all aspects of De Lucy House. In particular all the staff (who are of course by far the most important element). Best way to express it is that if I were asked to make a suggestion that would improve the experience, I could not think of a single thing.

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Review from Brenda C (Daughter of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I was showed around and explained the ethos of Greensleeves I knew it was the right place for mum to move to on discharge from hospital. The building is new so naturally the surroundings bedrooms and lounges are well appointed and comfortable. That is important but it is the care which
is given at De Lucy House which sets it apart from other care homes. I could tell that the staff are carefully selected and trained but above that the staff are naturally caring very kind and gentle. The staff ratio is good so that the staff can spend time with each resident, so that everyone feels special and knows someone is available for them. Residents are well stimulated by regular activities if appropriate. I can't speak highly enough of De Lucy House. I rate it as excellent.

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Review from Alistair (Nephew of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High quality physical environment. Friendly, helpful, caring staff. What a care home should be.

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Review from Gillian H (Resident) published on 20 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I moved into De Lucy House in October 2015. My husband suffered from Parkinson's disease and dementia.
The staff were very kind and supportive.
My husband died peacefully in the home, after Christmas and I will always be grateful to the staff who allowed him to die with dignity.
The
staff are marvellous. They are so caring and nothing is too much trouble for them.

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Review from Mark D (Son of Resident) published on 20 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

DeLucy is an wonderful facility, newly constructed and custom built. The building is conveniently located with a beautiful rear area. The staff who make the home what it is are exceptional with many privately expressing to my wife and I how happy they are to be working here. Several hare shared they
have been in the care business for a number of years and DeLucy is the best place and environment they nave been employed at. As a former paramedic I was able to care for my mother along with my wife for as long as possible but it became obvious that the standard of care she required with advancing age exceeded that which we were able to give. Having professional management and care staff, obviously happy in their employment and extremely accommodating has allowed us to make a wonderful transition from home. Living nearby we are able to visit each day while the tremendous burden of caring for an elderly parent is shouldered by others in a trusted setting.

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Review from Ian A (Son of Resident) published on 20 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very new, but our dealings right from the start with the Family Liaison Manager gave us confidence in placing our father at De Lucy.


He has been with the home for 6 months now but despite previously being at times a difficult person to satisfy, he has settled down very well, and seems

very comfortable with the staff, who almost always seem to have smiles on their faces.


Because of distance, the family are not always able to make regular visits, but we are confident that he is getting the Dementia care that he needs, and we can rest assured that he is being well looked after.


Befitting a new organisation there does seem to have been a few staff changes, however that has now settled down.


The management have regular meetings with families and the manager who seems genuinely interested in "caring" operates an open door policy.


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Review from Ruth A (Daughter of Resident) published on 20 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

De Lucy House is a new build care home designed to a very high standard. It has good sized individual rooms and a range of nicely furnished communal spaces that give the place a pleasant, airy atmosphere. I am particularly impressed with the ethos of the home which is based on the Eden Alternative and
strives to care for psychological and emotional needs as well as the physical and medical aspects of care. Residents are encouraged to make themselves truly at home, and the approach by staff is that the home is principally thought of as the home of each individual who lives there, rather than a place of work. I look forward to visiting and feel very welcome. Staff are very approachable and support to residents to help them live a meaningful and happy life. The support my father received when he moved there enabled him to settle in very quickly. I am confident he is being well cared for and is safe, which is hugely important to me and my sisters, as we all live some distance away.

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Review from Jean H (Father-in-law of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

De Lucy care staff were kind and very considerate to the needs my father-in-law during his two respite stays with them. As a nature lover he was given the perfect room which overlooked the river Waveney.
Family and friends were welcomed when visiting and the consensus was how well, relaxed and happy
he was. Thank you to all the staff.

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Review from Sophie (Niece of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home tries to engage the individual resident in activities that suit their needs. The carers are deeply committed to the well being of the residents and do their utmost to respond to them with warmth and a genuine respect for their dignity and happiness.
The home is well run, and the management
are always open to new ideas to help stimulate and engage the residents.

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Review from Liz (Daughter of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely place in which to live in, with excellent and very caring staff. I have no hesitation in recommending it. I have been doing so to my friends and relatives already. Luckily we heard about it through a friend who also pointed out how easy a journey it was from London by train. I wish
we had known about it earlier, as my Mother would have probably had fewer hospital stays during the preceding months while she was living in sheltered housing. The extra care provided here would have made her life much easier and safer. She would have enjoyed having more company. The care is outstandingly good, with well trained and kindly staff. As far as I could see, it was a home from home and not at all like an institution. I was there with Mum at all hours of the day and night. The residents were treated always with the greatest of respect and courtesy.

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Review from Justin V (Nephew of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I can tell to date, the care received by my relatives within the care home has been excellent. They seem happy and have settled in well. In addition I understand they have been supported by staff in taking trips away from the care home, which has added to their satisfaction and enjoyment.

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Review from Diana K (Wife of Resident) published on 3 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the ex-wife of a gentleman who was diagnosed with Alzheimer's Disease 5 years ago and after a few years of poor care quality - I am now so pleased to say that De Lucy House is providing top quality care. All the staff are competent, compassionate, friendly and caring - I am so happy that this care
home has opened in Diss and the health and wellbeing of the gentleman concerned has improved beyond my expectations.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for De Lucy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for De Lucy House is calculated as follows: ( (225 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 252 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for De Lucy House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (3)

Lauren

Lauren Tubby

Job Title: Manager

Joined: 2018

My name is Lauren Tubby and I am privileged to be the manager of De Lucy House in Diss.


De Lucy House is a brand new home which has been designed to provide the best possible environment that assists the devoted team in putting the residents first in everything they do.


My role is to manage the day to day running of the home and I am dedicated about ensuring that residents receive personalised care at all times. I find it incredibly rewarding to support residents and see them thrive as individuals.


Every member of my team is committed to making a difference and supporting not only the people who live here, but their families and friends too.


My personal philosophy is to always have my door open to listen to anyone who wants to talk. This communication with others enables me to create an environment which is eternally improving to make our residents happy.


Nicki

Nicki Mitchell

Job Title: Family Liaison Manager

Joined: 2019

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining De Lucy House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!


Kerri

Kerri

Job Title: Administrator

Joined: 2018

I have over 20 years’ experience in the office/care. I feel honoured to be part of such an amazing team. I take pleasure knowing that I could make someone’s day with a simple smile. Spare time… what’s that? I have two daughters to keep me busy!