Haddon Hall Care Home

135 London Road, Buxton SK17 9NW
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9.8 109 Reviews
  • Haddon Hall Care Home, Buxton
Situated in Buxton, Haddon Hall Care Home provides support for senior residents with a wide range of care needs. Their experienced and professional team are equipped to provide high-quality 24 hour residential, dementia, nursing and respite care in a modern, purpose-built setting.

With a variety of events and activities on offer, residents at Haddon Hall Care Home are supported not only physically but emotionally and intellectually. Their skilled activities and wellbeing team work hard to get to know every resident as an individual and ensure there is something on offer for everybody to enjoy. Haddon Hall Care Home also has a dedicated minibus team, meaning residents at the home are regularly invited to visit popular local attractions and take part in other trips that suit their interests.

All Haddon Hall Care Home residents have their own generously appointed private bedroom with an en suite wetroom as well as access to plentiful communal living areas including sitting rooms, dining rooms, a hairdressing salon, an activities and wellbeing room, a home shop and a private dining room for celebrating special family occasions. Haddon Hall Care Home also has a secure landscaped garden perfect for gentle exercise, a spot of gardening or simply a morning cup of tea.

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Care Provided by Haddon Hall Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Dent (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Haddon Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Haddon Hall Care Home Reviews (109)

Total of 109, showing 21-40
9.8

Haddon Hall Care Home has a Review Score of 9.8 (9.814) out of 10, based on 30 reviews in the last 2 years. Over all time Haddon Hall Care Home has 109 reviews.

Overall Experience

  • 87
  • 21
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Date Published

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Review from Emma B (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all of the wonderful staff at the Haddon Hall Care Home who cared for my father so professionally and kindly during the last two weeks of his life.
Your end-of-life nursing care and compassion from the moment I spoke to you for your help in getting my father moved to Haddon Hall, right
through the very short period he was with you was perfect and very much appreciated.
I would also mention the extra small personal things you did for him like visiting him in the hospital before he came to you so that he knew who you were and where he was going, the flowers and card in his room when he arrived and for taking in a pet hedgehog to visit him as he loved them so much, this was really lovely. Finally, thank you for the kindness you showed to us in his last few hours with him and the dignity and respect you showed to him at this time, this will never be forgotten.

Reply from Richard, Client Services Manager at Haddon Hall Care Home

Thank you so much for your wonderful review of Haddon Hall. We are so sorry for your loss and really appreciate you taking the time to review our care home at a difficult time. I will pass on your feedback to the rest of our team as I am sure they will be delighted to hear it. We really are touched by your kind words.


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Review from Ruth M (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was at Haddon Hall for approx 18 months. She was always happy and well cared for. The staff became an extension of her family and always looked after us when we visited too.
Mum died there on the 19th of November, and the staff eased her journey and treated her with respect and love.
At all
times, Haddon Hall was clean and calm, with plenty of different activities. The manager is pushing through some very good improvements.

Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Thank you so much for this review; it was such an honour for us to be taking care of Mum, and she will be missed by everyone at Haddon Hall.


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Review from Elizabeth W (Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a total knee replacement operation, I came to Hadden Hall Care Home for 1 week of convalescence care. The staff could not have been more welcoming and helpful. Nothing was too much trouble. My room was very well-appointed, and there was a welcome vase of flowers on the table. I was overwhelmed
with kindness and care, and I soon re-established my confidence and mobility. The food was excellent and plentiful, and my stay provided what I was looking for perfectly.

Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

We are so pleased you decided to have a respite stay with us, and thank you for the kind review; we're really happy you enjoyed the care and support from the Haddon Hall team on your recovery.


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Review from Judith M (Partner of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my partner's second stay at Haddon Hall for respite care. He was placed in the same room as before, this helped with settling in as he suffers from great anxiety amongst other problems. The staff are kind, considerate of personal needs, very welcoming and conscientious. Food is well prepared
and served with care to personal taste. The environment is spacious, clean and well-decorated.
The management structure is approachable, very knowledgeable and very friendly and supportive of family.
I received a phone call from a member of staff before my partner's second stay to discuss any additional needs or changes for the upcoming stay. I found that very supportive and highlighted the level of professionalism within the entire structure of the home to make sure they could respond to his needs.
My partner will be staying again soon as I know he will be well cared for and for a few days, I can sleep and not worry too much about him.
I would not hesitate to recommend Haddon Hall for respite and nursing care.

Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Thank you so much for writing the review and it's so great to hear that your partner's second stay with us has been another great experience for you both. We are so happy to hear you found the team at Haddon Hall so thoughtful and supportive. From all the team, we look forward to the next stay!


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Review from P C (Respite Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a fortnight in Hadden Hall Care Home for respite holiday care while my family were away. I was made very welcome by everyone, the care staff kind and patient, food was very substantial and well prepared and served by the kitchen and dining room staff.

Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

We are thrilled to hear that you enjoyed your time with us, and it was a pleasure to welcome you into our home. I will pass your kind comments on to our team!


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Review from Marilyn B (Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 -years-old mum was cared for following an operation for a fractured hip. We were very pleased with the care given by the staff. She was there for four weeks. I would strongly recommend Haddon Hall.

Reply from Julie, Home Manager at Haddon Hall Care Home

Thank you so much for your recommendation of Haddon Hall. We are delighted that your mum has such a positive experience during her stay and wish her well for the future. If you, or your mum are ever in the area please feel free to pop in for a cup of tea and a slice of cake.


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Review from J P (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing about the care at this wonderful home can be faulted. The care staff certainly go the extra mile and show a great understanding of the individual resident and have considerable compassion.
Mum loves the staff, the activities, the gardens, the banter and most of the food! She feels safe and
warm and loved. I don't think you can better that! Thank you all!

Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Such fantastic praise for our wonderful team! We are privileged to care for your Mum and incredibly proud that she thinks so highly of all the team. Best wishes, Jules


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Review from S C (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entertainment is fantastic! Please don't ever compromise on it. The entertainment/activities team do an amazing job. The care team are compassionate and caring. We couldn't ask for more.

Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Thank you for your wonderful review and such lovely comments, it makes all the wonderful work my team do worthwhile.


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Review from N R (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Haddon Hall for the past year and has received nothing but outstanding care. The staff are attentive and friendly, always willing to go the extra mile. We are impressed with the number of activities organised for the residents and also the many trips out. The food is also of a
higher standard than other homes we have seen. Highly recommended.

Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from G T (Daughter of Resident) published on 26 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff pleasant and friendly. They keep you informed about your loved one.
If you have any worries or concerns these are dealt with quickly and efficiently.
The food and facilities are excellent.
The staff are wonderful and caring. We could not wish for a better place.

Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Thank you very much for your kind words about our home and the excellent food. Your lovely comments will be very much appreciated by the whole team.
Warmest regards.


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Review from P E (Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the day staff are fantastic and look after me very well. I can’t fault them.
I find it less reassuring at night as most of the staff seem to be agency and seem less interested and interactive. My room is lovely.

Reply from Emma Hall, Deputy Manager at Haddon Hall Care Home

I would like to thank you for taking the time to share your experience. It's wonderful to hear your comments regarding the “day staff are fantastic and look after me very well. I can’t fault them”. We are very proud of our dedicated staff and will be sure to pass on your kind words. We are working hard to recruit locally and we try to ensure agency workers are regular, where possible to ensure continuity. I genuinely appreciate your feedback and thank you for highlighting the areas of improvement. The care and well-being of every resident is our number one priority.


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Review from G A (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All care staff are kind, friendly, polite and helpful. Room cleaning service is excellent. Pureed meals provided for my father are usually good, but not quite the same as a proper meal. Provision of fruit in the afternoon is good.

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Review from Rod G (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Haddon Hall six years ago. From the start, the staff were kind, welcoming, good at caregiving and conscientious. Alongside their unfailing good humour, these qualities - so dreadfully tested during the years of the pandemic - remained undiminished. For someone wanting to be confident that
a person they love will be in the best possible hands, these seem to me to be the most important qualities a care team can have.

Reply from Paul Wright, Home Manager at Haddon Hall Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum. She is missed by all of the team here at Haddon Hall.


I will be sure to share your feedback with the team, they will really appreciate your kind words.


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Review from J A (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very settled here. Rooms are lovely, she always looks comfortable and snug in her bed. Staff are lovely and very attentive, keep us informed regarding issues related to Mum. I would recommend the home.

Reply from Paul Wright, Home Manager at Haddon Hall Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from David R (Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for the past year and am very happy with my stay here. The staff are always cheerful and helpful. I am impressed with the quality of the rooms and the meals provided. There are a variety of activities which are stimulating and helpful.

Reply from Paul Wright, Home Manager at Haddon Hall Care Home

We are absolutely delighted you have chosen to stay with us at Haddon Hall, you really are a delight to be around. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!


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Review from D S (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was made to feel welcome as soon as she moved in. The staff are all very friendly and kind. Mum feels secure and safe, knowing there is always someone she can call on if she needs help. The garden area is very well maintained and provides a lovely environment for residents to exercise or sit and
relax.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

We're delighted your mum chose Haddon Hall and we thoroughly enjoy spending time with her. Your comments regarding "Mum feels secure and safe, knowing there is always someone she can call on if she needs help" and other kind words are greatly appreciated.


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Review from Diane C (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Haddon Hall for three years now. I'm not well myself so it's very important to me to know my mum with dementia is happy and well cared for. I can honestly say I couldn't have found a better place. The staff are wonderful and the place is so lovely and clean, it's more like a hotel.
We are always made extremely welcome too. Thank you.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.


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Review from C G (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable and well-equipped rooms and a lovely garden. The staff are unfailingly kind and compassionate.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.


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Review from Gillian M (Resident) assisted by family/friend published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent, mixed strengths and personalities which was a positive.
The food was delicious.
During the stay there didn't seem to be any entertainment, no trips and no films.
The gardens are well maintained and thoroughly enjoyed. Especially the water feature which encouraged the birds.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to write such a lovely review. You were an absolute delight to be around, and we are thankful that you chose to reside at Haddon Hall for your respite stay.
I genuinely appreciate your feedback and thank you for highlighting the areas of improvement. I have met with the the L&W team to ensure our services are enhanced. We do hope that you choose to visit and stay with us again and rest assured there will be a full schedule of activities.


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Review from F M (Friend of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, always happy to help, great management. Definitely recommend.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you so much for your glowing review. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!


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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Haddon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Haddon Hall Care Home is calculated as follows: ( (293 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 350 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haddon Hall Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Charlotte

Charlotte Dent

Job Title: Home Manager

Joined: 2023

Hello, my name is Charlotte, and I am the Home Manager here at Haddon Hall Care Home.


I have been a Registered Adult Nurse since 2006 and currently teach nursing therapeutics and medication management as well as contemporary approaches to diabetes for The University of Derby online. Before joining the team at Haddon Hall Care Home, I worked for the NHS for a number of years.


Richard

Richard Vaughan

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Richard Vaughan, and I am the Client Services Manager here at Haddon Hall.


Having worked in customer service for most of my life, I take pride in putting people first and ensuring service is king. When I joined Haddon Hall I was delighted to see how nice, warm and friendly the team here are and how special they make our residents feel.


My role as client services manager involves supporting people through the process of choosing a care home and offering advice, guidance, reassurance and compassion for individuals and their loved ones. I feel very honoured and humbled to have the opportunity to be able to help at each stage of the process, from showing people around our home to assisting them on moving-in day and everything in between.


Sharon

Sharon Gillespie

Job Title: Home Trainer

Joined: 2012

Hello, my name is Sharon Gillespie, and I am the Home Trainer here at Haddon Hall.


I have an NVQ level 5 Management in Health and Social Care and a Petal level 3 in Teacher Training Award, and I have worked for Porthaven for nearly 12 years.


Haddon Hall is an amazing home to work in; the staff and our residents are fantastic, and we think of ourselves as one big happy family. I thoroughly enjoy my role and find training new care staff incredibly rewarding. We pride ourselves on delivering person-centred care and making a positive difference in the lives of our residents.


I have two grown-up children who I raised in Cheshire, and I now have five wonderful grandchildren.


Keith

Keith Oxley

Job Title: Activities and Wellbeing Coordinator

Joined: 2014

Hello, my name is Keith, and I am one of the Activities and Wellbeing Coordinators here at Haddon Hall.


As an activities and wellbeing coordinator, I coordinate and support the planning, creation and delivery of our home's activities and wellbeing programme, which aims to encourage our residents to participate in various engaging activities and hobbies. I spend time getting to know our residents so that I can produce a programme of activities that cater to their specific interests and assist in the whole-home approach of delivering person-centred care.


I have worked for Porthaven for nine years, and I still thoroughly enjoy my job!