Haddon Hall Care Home

135 London Road, Buxton SK17 9NW
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9.8 109 Reviews
  • Haddon Hall Care Home, Buxton
Situated in Buxton, Haddon Hall Care Home provides support for senior residents with a wide range of care needs. Their experienced and professional team are equipped to provide high-quality 24 hour residential, dementia, nursing and respite care in a modern, purpose-built setting.

With a variety of events and activities on offer, residents at Haddon Hall Care Home are supported not only physically but emotionally and intellectually. Their skilled activities and wellbeing team work hard to get to know every resident as an individual and ensure there is something on offer for everybody to enjoy. Haddon Hall Care Home also has a dedicated minibus team, meaning residents at the home are regularly invited to visit popular local attractions and take part in other trips that suit their interests.

All Haddon Hall Care Home residents have their own generously appointed private bedroom with an en suite wetroom as well as access to plentiful communal living areas including sitting rooms, dining rooms, a hairdressing salon, an activities and wellbeing room, a home shop and a private dining room for celebrating special family occasions. Haddon Hall Care Home also has a secure landscaped garden perfect for gentle exercise, a spot of gardening or simply a morning cup of tea.

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Care Provided by Haddon Hall Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Dent (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Haddon Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Haddon Hall Care Home Reviews (109)

Total of 109, showing 41-60
9.8

Haddon Hall Care Home has a Review Score of 9.8 (9.814) out of 10, based on 30 reviews in the last 2 years. Over all time Haddon Hall Care Home has 109 reviews.

Overall Experience

  • 87
  • 21
  • 0
  • 1
  • 0

Date Published

109
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Review from Janet T (Sister of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our sister needed nursing care, two Homes offered places: one near to us and Haddon Hall, 15 miles away. The moment we walked through the door at Haddon Hall you could feel the energy in the place, and as my husband said, it has a feel of a well-oiled machine: everything organised and working perfectly,
thanks to the leadership. Walking by the dining room with its tablecloths, napkins and tasty menus is like being in a smart hotel, with more choices. All the family feel that the care shown to her has been amazing. Staff have always tried ways to keep her interested, keep her happy, keep her comfortable. She went down to the residential unit when interesting activities were on, or we could wheel her out into the lovely garden. In her final days, staff cared not only for her but the family too, she was able to slip away with dignity. We are so thankful we chose Haddon Hall and as an ex-professional in the care sector, I would have no hesitation in recommending it.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you so much for your lovely, kind words which I will share with the wider team on your behalf.
I am so glad we were able to provide comfort and support to you and your loved ones during your sister’s final days. It has been our honour and absolute pleasure to take care of your very much loved sister. She is deeply missed by everyone here at Haddon Hall.
We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from Pat W (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Haddon Hall Care Home for two weeks respite care following a hip replacement. We viewed the home after getting good reports from local friends and on viewing ourselves we were impressed by the cleanliness, the brightness of the building and chiefly by the friendliness of the staff.
My time
here has been greatly enhanced by the carers and staff who have been a delight to deal with. They care about the experience of residents and go the extra mile to be helpful. Thank you to them all.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Pat, we are absolutely delighted you have chosen to stay with us at Haddon Hall. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!
It was such a delight to be in your company and we look forward to seeing you at our events.


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Review from S B (Friend of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend 3 times in the last fortnight and as far as I'm aware in that short time of visiting the standard of care has been excellent. I think there needs to be a clearer picture for guests in these Covid times as to where guests are allowed to be with the residents. On my first visit
I was able to take her into the community areas and sit with her, but on the second visit this was prohibited. I am unable to comment on the management and the value for money as I don't have this knowledge.

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Review from A B (Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very well cared for by the staff during my two-week stay after my knee implant. When I needed medical, it was provided.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to write such a lovely review. You were an absolute delight to be around, and we are thankful that you chose to reside at Haddon Hall during your recovery.
We look forward to you joining us for afternoon tea, events or just a coffee and a chat!


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Review from P B (Resident) assisted by family/friend published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful staff.
Very clean room.
Do not really use many of the facilities, but know there are lots.

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Review from K W (Wife of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From walking into the building you feel comfortable, the staff are helpful also.

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Review from Nettie C (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has spent 2 weeks respite in the Haddon Hall Care Home in Buxton and enjoyed every minute of her stay.
Above all, she gives a glowing report of the care she received. The staff were wonderful. Nothing was too much bother for them and they supported her situation of almost total blindness
with friendly professionalism.
Many thanks to all her carer's and for a really enjoyable stay.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Nettie,
Thank you for taking the time to complete a review and for your lovely comments - I will certainly pass this on to the whole team. It's always nice to hear that their hard work is making a difference.
It genuinely was a pleasure caring for your mum, she is a wonderful lady! We can't wait to see you both again.


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Review from Jean L (Respite Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived here directly from the hospital after undergoing a Radical Cystoscopy. I arrived here on day 10 after my operation. I needed space, quiet and gentle care and I received this in spades. I cannot fault the treatment, the love and the care I received here in Haddon Hall and I have been allowed
to 'sleep myself well' cradled by absolutely every person I have come across. I cannot speak highly enough of the staff.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you so much for these kind words. It was our pleasure from start to finish and we all wish you the very best with your ongoing recovery.


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Review from James L (Husband of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

110%. All services provided. Could not praise the staff and carers enough. First-class care home.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you for your review and such lovely comments. I will pass these on to the team who will really appreciate your kind words.
Best wishes
Mark


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Review from Martin R (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 3 and half years of her life at Haddon Hall. She was very well cared for, with staff looking after her with dignity and respect - and a good dose of humour. I'm very pleased we chose this care home - my experience was of a team who do a great job, particularly in the very difficult
circumstances of the last year.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thanks for your review and lovely comments, I will certainly share them with the whole team. Your mum was a delight to care for and we thank you for choosing Haddon Hall. Best Wishes.


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Review from Richard D (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We brought Mum to Haddon Hall in late July 2020. It was strange times due to Covid. The staff were welcoming and friendly. The ground floor staff were well managed and delivered excellent care to Mum. Due to Covid, there were no excursions. My mum has been a good cook in her day, and sadly found the
food not very appetising - I would rate what I saw as poor.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you for taking the time to write a review of our home. All feedback is taken seriously and allows us to make any necessary changes to ensure that we can continue to provide the best service possible. I am sorry to hear that the dining experience was not to your mum's satisfaction. This has been fed back to the head chef, who will take your comments and those of our Residents into consideration when designing the next menu.


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Review from R W (Relative of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-presented home with very good facilities and very caring staff. I would recommend the home to anyone.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you for taking the time to complete a review and for your wonderful comments - I will certainly pass this on to my amazing team. We are delighted that you have chosen to make our home your home.


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Review from C W (Cousin of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entrance to Haddon which was for respite, he was quite poorly. Cared for well and recovered with lots of encouragement. Got to know the staff well and relationships blossomed both him with them and them with him - delightful to see.
End of life care was excellent of both the client and nearest
relative.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you for taking the time to complete a review and for your lovely comments - I will certainly pass this on to the whole team. It's always nice to hear that their hard work is making a difference.


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Review from S D (Wife of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to covid my husband went into care a year ago and has little contact with outside. But from the start, he's been very well cared for by all the staff. As have I. Activities have been curtailed but staff have worked above and beyond to keep residents engaged. Cannot praise them enough.

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Review from Donald S (Son of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you everyone for your absolute care and compassion on behalf of my mother. She was very happy with you.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

It was our pleasure, and thank you for your kind words.


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Review from Elaine S (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Haddon Hall in April 2020 straight from hospital and has had the most amazing care from all staff. Mum was very popular and had a lovely bond with the care staff who tendered her every need. Very professional and very, very caring. Thank you for all you did for Mum, I am truly grateful
to you all for looking after Mum.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you for such kind words - I will be sure to share them with the team.


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Review from Don M (Granddaughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My grandma was a resident for 2.5 years, she had failing health and was 93 years old. We had very limited contact with her over the past year due to the pandemic. The guidance states that visits should be allowed at end of life, meaning the last year of life, not just the last moments.
The manager
there would not allow visits, we had to argue and were only admitted access six days before her death - this was with much begging! He even compared us trying to see my grandma to him not seeing his mother for a year, she wasn’t dying, unlike my grandma! After her death, no phone call, no condolences and her belongings left in a trolley in the corridor. Just avoid, the management has no care or respect for their residents. It took three weeks to get an inadequate response to a complaint from management, we also know of other residents families who have had the same experience and have also raised complaints.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you for sharing your views. We understand your grief at this difficult time but regret that some of the comments you have made are not representative of the circumstances at hand, which of course is understandable given that you were not the single person nominated for visiting in accordance with Government guidance and Public Health England guidance currently. I would confirm also, that End of Life visits did take place, again, in accordance with ever-changing guidance during these difficult times we are living in. It was our pleasure to have your Grandmother in our care for such a long time and our sincere condolences are with you, and all of your family.


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Review from D A (Son of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Haddon Hall made my dad's transition from hospital to Haddon Hall seamless and stress-free. My father's short stay relieved the pressure on our family knowing that he was being cared for in a kind and compassionate way. The end of his life was dealt with compassionately and professionally
making a difficult time easier for us to deal with. Thank you.

Reply from Mark Smith, Home Manager at Haddon Hall Care Home

Thank you so much for sharing your experience of our home. I will be sure to relay your kind words to the team. With very best wishes, Mark.


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Review from J J (Sister of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All-round excellence.

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Review from Sue P (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Haddon Hall Care Home to be perfect for my father. The care is discreet, kind, humane and humorous. The place is spotless and I always get a very warm welcome when I visit or call Dad on Facetime. The staff are sensitive to the individual and go out of their way to make Dad feel valued
and appreciated. Thank you.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Haddon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Haddon Hall Care Home is calculated as follows: ( (293 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 350 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haddon Hall Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Charlotte

Charlotte Dent

Job Title: Home Manager

Joined: 2023

Hello, my name is Charlotte, and I am the Home Manager here at Haddon Hall Care Home.


I have been a Registered Adult Nurse since 2006 and currently teach nursing therapeutics and medication management as well as contemporary approaches to diabetes for The University of Derby online. Before joining the team at Haddon Hall Care Home, I worked for the NHS for a number of years.


Richard

Richard Vaughan

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Richard Vaughan, and I am the Client Services Manager here at Haddon Hall.


Having worked in customer service for most of my life, I take pride in putting people first and ensuring service is king. When I joined Haddon Hall I was delighted to see how nice, warm and friendly the team here are and how special they make our residents feel.


My role as client services manager involves supporting people through the process of choosing a care home and offering advice, guidance, reassurance and compassion for individuals and their loved ones. I feel very honoured and humbled to have the opportunity to be able to help at each stage of the process, from showing people around our home to assisting them on moving-in day and everything in between.


Sharon

Sharon Gillespie

Job Title: Home Trainer

Joined: 2012

Hello, my name is Sharon Gillespie, and I am the Home Trainer here at Haddon Hall.


I have an NVQ level 5 Management in Health and Social Care and a Petal level 3 in Teacher Training Award, and I have worked for Porthaven for nearly 12 years.


Haddon Hall is an amazing home to work in; the staff and our residents are fantastic, and we think of ourselves as one big happy family. I thoroughly enjoy my role and find training new care staff incredibly rewarding. We pride ourselves on delivering person-centred care and making a positive difference in the lives of our residents.


I have two grown-up children who I raised in Cheshire, and I now have five wonderful grandchildren.


Keith

Keith Oxley

Job Title: Activities and Wellbeing Coordinator

Joined: 2014

Hello, my name is Keith, and I am one of the Activities and Wellbeing Coordinators here at Haddon Hall.


As an activities and wellbeing coordinator, I coordinate and support the planning, creation and delivery of our home's activities and wellbeing programme, which aims to encourage our residents to participate in various engaging activities and hobbies. I spend time getting to know our residents so that I can produce a programme of activities that cater to their specific interests and assist in the whole-home approach of delivering person-centred care.


I have worked for Porthaven for nine years, and I still thoroughly enjoy my job!