Haddon Hall Care Home

135 London Road, Buxton SK17 9NW
Submit a Review
9.8 109 Reviews
  • Haddon Hall Care Home, Buxton
Situated in Buxton, Haddon Hall Care Home provides support for senior residents with a wide range of care needs. Their experienced and professional team are equipped to provide high-quality 24 hour residential, dementia, nursing and respite care in a modern, purpose-built setting.

With a variety of events and activities on offer, residents at Haddon Hall Care Home are supported not only physically but emotionally and intellectually. Their skilled activities and wellbeing team work hard to get to know every resident as an individual and ensure there is something on offer for everybody to enjoy. Haddon Hall Care Home also has a dedicated minibus team, meaning residents at the home are regularly invited to visit popular local attractions and take part in other trips that suit their interests.

All Haddon Hall Care Home residents have their own generously appointed private bedroom with an en suite wetroom as well as access to plentiful communal living areas including sitting rooms, dining rooms, a hairdressing salon, an activities and wellbeing room, a home shop and a private dining room for celebrating special family occasions. Haddon Hall Care Home also has a secure landscaped garden perfect for gentle exercise, a spot of gardening or simply a morning cup of tea.

Show Haddon Hall Care Home on the Map

Care Provided by Haddon Hall Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Dent (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Haddon Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Haddon Hall Care Home Reviews (109)

Total of 109, showing 81-100
9.8

Haddon Hall Care Home has a Review Score of 9.8 (9.814) out of 10, based on 30 reviews in the last 2 years. Over all time Haddon Hall Care Home has 109 reviews.

Overall Experience

  • 87
  • 21
  • 0
  • 1
  • 0

Date Published

109
6
20
30
79

Review from Rob W (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment at Chesterfield Hospital, we have been delighted with the first class care and attention my mother has had at this 5* care home. The entire staff from reception, nursing staff, cleaners, housekeeping, kitchen, deserve a very special mention. Despite the long and unsociable
hours, they were all happy, jolly and contented - and who wouldn't be in a care home of this standard. Our family have been with my mum for over a week now as it is a pleasure to be here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally S (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a month in care August/September 2017 and finally went in end November/beginning December for emergency respite care. In summer she was on the ground floor and finally on the first floor. We cannot fault the care at any stage, mum felt very settled and it was lovely to see. Unfortunately, she
passed away whilst there and the staff were absolutely fantastic the way everything was dealt with. She was treated with respect and dignity even when she died. We cannot thank them and praise them enough. xx

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila L (Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience - respite for 2 weeks. Excellent facilities and regime. Staff, first class - professional and caring. Meal times on restaurant lines - excellent food. A cross between a hotel and care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona M (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Haddon Hall four weeks ago and I am delighted with the care she is getting.
The staff are lovely, caring and kind.
All the residents are treated with respect and they get a lot of attention.
The ambience of the home is lovely and it is very clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda B (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care mum receives.


Staff very friendly and courteous. Mum can be confused and difficult at times and the staff always show empathy and understanding.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Sister of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother spent 2 weeks in respite care at Haddon Hall Care Home and was a changed man - he gained weight and mobility and was generally a much more cheerful person.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne B (Daughter of Resident) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in two care homes between January and April and not happy with either, we moved my mother in a bit of a rush to Haddon Hall. They were exceptional in helping us facilitate this move and my Mother settled in quickly and soon made friends. All staff have been very friendly, chatty and patient
with my mother and with me. She has always been encouraged to join in activities which are varied and regular with outside entertainers coming in about once a month. The carers are amazing, although very busy, they always have a cheerful manner when coming in to help Mum, which Mum really appreciates. Office staff are very efficient with the financial side and any queries have been quickly resolved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike K (Friend of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close friend of mine has spent eighteen months in Haddon Hall Care Home and I visited regularly, usually once a week. During that time he has always been treated with the utmost care and consideration. The staff at all levels have been helpful, compassionate and caring. A high degree of professionalism
runs throughout the organisation.
The home has a welcoming air of calm efficiency. Standards of cleanliness are high and it has always been a pleasure to walk into the place as I visit.
Staff selection and training seem excellent. All contacts I have met there, from management through to carers and maintenance, have been helpful, efficient, friendly and often charming.
Any small problems that I have encountered have been dealt with courteously and efficiently.
I have no hesitation in recommending Haddon Hall to anyone in need of care facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole A (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry to leaving the care home, the service was exceptional. The care home is beautiful and the staff are amazing. The level of care is beyond expectation. Having a relative move from their home is a difficult experience - Haddon Hall care team made it something wonderful. My mum
could not have been better looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark C (Son of Resident) published on 28 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last seven weeks of her life at Haddon Hall. All of my family, who constantly visited her at London Road, wanted to thank all the staff there for their cheerful, professional and dedicated help and support for her. Over the six months of my Mum's illness, we saw the issues of the
elderly and of their health care from the inside, rather than as a news item that one viewed from the outside. We also saw the worst and the best of Britain's care and health services. Your place was distinguished by the very highest standards. Not only did you make our wonderful mother's last days as good as they possibly could have been, you also treated us with kindness and consideration. Your standards of care were exemplary and we cannot thank you enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary F (Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is only one word I can use to describe this care home and that is excellent in every way. It is beautifully decorated in a light modern way that is most welcoming and there is everything for a patient's comfort and well-being. I found everybody there, from the senior staff to the cleaners, most
cheerful and pleasant. I can highly recommend this care home service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris A (Great-grandson of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my family as a whole were very happy with the care that my late great grandma was given at this facility until she passed away in May last year. We found the facilities were very good and its staff friendly and approachable. It is maybe dearer than other care homes in the area but it's very
good. Can deffo recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Wife of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband goes into Haddon Hall roughly 4 times a year to give me a break.
The staff always greet him like a long-lost friend. He is very happy there. If his condition worsens a lot, I would have no hesitation in placing him there permanently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kath J (Daughter of Resident) published on 5 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Haddon Hall Care Home from the 10th November until the 20th December 2016 when a vacancy unexpectedly became available at a care home just a short distance from our home. This was the only reason we moved her. The care she received at Haddon Hall was absolutely first class from both
the administration staff and the carers. Clearly, the carers were most in contact with my mother and we were really overwhelmed by their kindness to her and their professionalism. Everything about Haddon Hall, from the furnishings to the activities and to the food was of top quality. We would have absolutely no reservations whatsoever about recommending this Care Home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diana K (Daughter of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother needed to be in a care home as a matter of urgency. The staff at Haddon Hall were fantastic during the admission procedure. They acted quickly, efficiently and sensitively. My mother, though confused, was happy and settled surprisingly well. However, she has moved rooms three times since June,
the last time to a different floor with different staff and residents around her. This has not been ideal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret D (Sister of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The cleanliness is so noticeable on entering all parts of Haddon Hall. Staff are cheerful and welcoming - are always approachable.


Staff are always sympathetic and friendly to all residents. The activities are stimulating and varied, the trips in the mini-bus are varied and well thought out. No problems

with the variety of food. Lovely - well looked after gardens, plenty of seating outside for residents and visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ken V (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking after my mother for six years I did not think anyone could do the job as well as me. Thankfully I was wrong. Mother has severe Alzheimer's and the staff at Haddon Hall are so good with her in all ways I feel happy to leave her there. All the staff are absolutely brilliant, nothing is
too much for them and all done with a smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny L (Daughter of Resident) published on 22 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my postal review, now reading it back, I feel I have 'underplayed' the amazing excellence of the staff. All my life I can only remember my mother as a critical dictatorial woman, now she is happy and relaxed. This is all thanks to the quality of care she receives and the environment in which she
lives. They are all wonderful and always pleasant in a very challenging area and the home is beautiful. Thank you to the manager and all your team for everything you do.

Reply from Jackie Campbell, Home Manager at Haddon Hall Care Home

Dear Penny
Thank you so much for such a heartfelt review of Haddon Hall and all of the team here. It means a great deal to us all.
Jackie


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K J (Resident) assisted by family/friend published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Haddon Hall is wonderful. The care is excellent. The carers are always pleasant and helpful. The rooms are nicely appointed.

Reply from Jackie Campbell, Home Manager at Haddon Hall Care Home

Thank you for sharing your experience of Haddon Hall. With best wishes, Jackie


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline N (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well cared for and always looks clean. Staff are always very welcoming and respectful towards my dad. The home is always clean and lots of staff are around.

Reply from Jackie Campbell, Home Manager at Haddon Hall Care Home

Thank you for your review of Haddon Hall care home, we really appreciate you sharing your opinion of our lovely home. Warm regards, Jackie


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Haddon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Haddon Hall Care Home is calculated as follows: ( (293 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 350 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haddon Hall Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Charlotte

Charlotte Dent

Job Title: Home Manager

Joined: 2023

Hello, my name is Charlotte, and I am the Home Manager here at Haddon Hall Care Home.


I have been a Registered Adult Nurse since 2006 and currently teach nursing therapeutics and medication management as well as contemporary approaches to diabetes for The University of Derby online. Before joining the team at Haddon Hall Care Home, I worked for the NHS for a number of years.


Richard

Richard Vaughan

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Richard Vaughan, and I am the Client Services Manager here at Haddon Hall.


Having worked in customer service for most of my life, I take pride in putting people first and ensuring service is king. When I joined Haddon Hall I was delighted to see how nice, warm and friendly the team here are and how special they make our residents feel.


My role as client services manager involves supporting people through the process of choosing a care home and offering advice, guidance, reassurance and compassion for individuals and their loved ones. I feel very honoured and humbled to have the opportunity to be able to help at each stage of the process, from showing people around our home to assisting them on moving-in day and everything in between.


Sharon

Sharon Gillespie

Job Title: Home Trainer

Joined: 2012

Hello, my name is Sharon Gillespie, and I am the Home Trainer here at Haddon Hall.


I have an NVQ level 5 Management in Health and Social Care and a Petal level 3 in Teacher Training Award, and I have worked for Porthaven for nearly 12 years.


Haddon Hall is an amazing home to work in; the staff and our residents are fantastic, and we think of ourselves as one big happy family. I thoroughly enjoy my role and find training new care staff incredibly rewarding. We pride ourselves on delivering person-centred care and making a positive difference in the lives of our residents.


I have two grown-up children who I raised in Cheshire, and I now have five wonderful grandchildren.


Keith

Keith Oxley

Job Title: Activities and Wellbeing Coordinator

Joined: 2014

Hello, my name is Keith, and I am one of the Activities and Wellbeing Coordinators here at Haddon Hall.


As an activities and wellbeing coordinator, I coordinate and support the planning, creation and delivery of our home's activities and wellbeing programme, which aims to encourage our residents to participate in various engaging activities and hobbies. I spend time getting to know our residents so that I can produce a programme of activities that cater to their specific interests and assist in the whole-home approach of delivering person-centred care.


I have worked for Porthaven for nine years, and I still thoroughly enjoy my job!