Haddon Hall Care Home

135 London Road, Buxton SK17 9NW
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9.8 109 Reviews
  • Haddon Hall Care Home, Buxton
Situated in Buxton, Haddon Hall Care Home provides support for senior residents with a wide range of care needs. Their experienced and professional team are equipped to provide high-quality 24 hour residential, dementia, nursing and respite care in a modern, purpose-built setting.

With a variety of events and activities on offer, residents at Haddon Hall Care Home are supported not only physically but emotionally and intellectually. Their skilled activities and wellbeing team work hard to get to know every resident as an individual and ensure there is something on offer for everybody to enjoy. Haddon Hall Care Home also has a dedicated minibus team, meaning residents at the home are regularly invited to visit popular local attractions and take part in other trips that suit their interests.

All Haddon Hall Care Home residents have their own generously appointed private bedroom with an en suite wetroom as well as access to plentiful communal living areas including sitting rooms, dining rooms, a hairdressing salon, an activities and wellbeing room, a home shop and a private dining room for celebrating special family occasions. Haddon Hall Care Home also has a secure landscaped garden perfect for gentle exercise, a spot of gardening or simply a morning cup of tea.

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Care Provided by Haddon Hall Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Dent (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Haddon Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Haddon Hall Care Home Reviews (109)

Total of 109, showing 101-109
9.8

Haddon Hall Care Home has a Review Score of 9.8 (9.814) out of 10, based on 30 reviews in the last 2 years. Over all time Haddon Hall Care Home has 109 reviews.

Overall Experience

  • 87
  • 21
  • 0
  • 1
  • 0

Date Published

109
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Review from M C (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Jackie Campbell, Home Manager at Haddon Hall Care Home

Thank you so much for sharing your opinion of our home. With best wishes, Jackie and all the team at Haddon.


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Review from Josie W (Daughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and friendly staff, who know everyone's name. Excellent food plenty of tea. Good company. Perhaps more fresh fruit? Rooms and in fact the whole establishment fresh and clean at all times. Good laundry service. Plenty of clean towels. Thank you for use of telephone and bringing emails and
photo's sent. Activities not interesting to her at this time.

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Review from Barbara C (Daughter of Resident) published on 30 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and is living at Haddon for end of life nursing care, I looked around 9 nursing homes that I compared to Haddon. From my first phone call I was put at ease, after months of hospitals I finally felt someone really wanted to give mum the help she dearly deserves. They make me feel
I am 100% part of her care, I'm always welcomed by warm, smiling, attentive staff, nothing is ever too much trouble. They care for mums every need, giving her care, support, dignity with true kindness and love. I have met dozens of staff and each and everyone deserves my thanks and admiration, they are truly in the right profession for the right reason. I feel extremely lucky to have found such an inspiring home for my amazing mum to spend the rest of her life in. I will be eternally grateful x.

Reply from Fiona Hasson, Client Services Manager at Haddon Hall Care Home

Dear Barbara, we are very moved and proud to have received such an outstanding review, thank you. This will be shared with all staff who I know will really appreciate your words and will undoubtedly continue to do their very best for you and your Mum.


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Review from Ken V (Son of Resident) published on 28 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise this care home highly enough. It is clean and bright in all areas. My mother is treated with great care. All staff, that includes house keeping, carers and management are pleasant and friendly at all times. After all the scares about care homes in press and on TV, I feel happy and confident
mother is safe and well looked after in Haddon Hall Care Home and I am sure this high standard will be maintained.

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Review from Anne F (Daughter of Resident) published on 27 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home with wonderful staff. My father is very happy here and well looked after.

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Review from Eirawen W (Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been like staying in a highly recommended first class hotel, you should be proud of all the people you employ, they are joyful, caring and very polite. I have thoroughly enjoyed my 2 weeks here after my hip operation. If even I have cause for a care home again - This will be it! The food has
been tasty but a little more variety would be nice, the soups are a credit to the chef.

Reply from Fiona Hasson, Client Services Manager at Haddon Hall Care Home

Dear Eirawen, it has been a real pleasure for all our team to assist you through your recuperation. Thank you for your kind comments and constructive feedback which we'll certainly take on board. We hope to see you as a welcome visitor to some of the events we'll be hosting in the months ahead!


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Review from R H (Friend of Resident) published on 11 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The contact we had with all the staff was very pleasant and welcoming.

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Review from Marjorie E (Friend of Resident) published on 5 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be kind and considerate when visiting my friend at Haddon Hall and have been welcomed with a cup of tea and coffee. Facilities were clean and to a high standard. The residents have been encouraged to join in activities and my friend was eager to tell me she had planted
plants on the balcony. The menu seemed varied and of good choices. Well done Haddon Hall!

Reply from Fiona Hasson, Client Services Manager at Haddon Hall Care Home

Dear Marjorie, thank you so much for your kind comments which will certainly be conveyed to all concerned. We aim to give a warm welcome and to encourage all visitors to our home, so it continues to be a vibrant place where our residents feel connected - both to their family and friends as well as the wider community. Please continue to visit us and join us at some of our events!


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Review from Geroge T (Husband of Resident) published on 30 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been staying at the care home for just over one week, but find every member of the staff have been most helpful to from the fist time I made enquiries. My wife has been in care homes for five and a half years in Cheshire and a short stay in Buxton In short space of time I new it was
the next best thing for my wife to be. The home is clean and homely the food and the staff are tip top. Only just over a week so we will see, but in the short stay we have been here it looks good.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Haddon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Haddon Hall Care Home is calculated as follows: ( (293 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 350 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haddon Hall Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Charlotte

Charlotte Dent

Job Title: Home Manager

Joined: 2023

Hello, my name is Charlotte, and I am the Home Manager here at Haddon Hall Care Home.


I have been a Registered Adult Nurse since 2006 and currently teach nursing therapeutics and medication management as well as contemporary approaches to diabetes for The University of Derby online. Before joining the team at Haddon Hall Care Home, I worked for the NHS for a number of years.


Richard

Richard Vaughan

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Richard Vaughan, and I am the Client Services Manager here at Haddon Hall.


Having worked in customer service for most of my life, I take pride in putting people first and ensuring service is king. When I joined Haddon Hall I was delighted to see how nice, warm and friendly the team here are and how special they make our residents feel.


My role as client services manager involves supporting people through the process of choosing a care home and offering advice, guidance, reassurance and compassion for individuals and their loved ones. I feel very honoured and humbled to have the opportunity to be able to help at each stage of the process, from showing people around our home to assisting them on moving-in day and everything in between.


Sharon

Sharon Gillespie

Job Title: Home Trainer

Joined: 2012

Hello, my name is Sharon Gillespie, and I am the Home Trainer here at Haddon Hall.


I have an NVQ level 5 Management in Health and Social Care and a Petal level 3 in Teacher Training Award, and I have worked for Porthaven for nearly 12 years.


Haddon Hall is an amazing home to work in; the staff and our residents are fantastic, and we think of ourselves as one big happy family. I thoroughly enjoy my role and find training new care staff incredibly rewarding. We pride ourselves on delivering person-centred care and making a positive difference in the lives of our residents.


I have two grown-up children who I raised in Cheshire, and I now have five wonderful grandchildren.


Keith

Keith Oxley

Job Title: Activities and Wellbeing Coordinator

Joined: 2014

Hello, my name is Keith, and I am one of the Activities and Wellbeing Coordinators here at Haddon Hall.


As an activities and wellbeing coordinator, I coordinate and support the planning, creation and delivery of our home's activities and wellbeing programme, which aims to encourage our residents to participate in various engaging activities and hobbies. I spend time getting to know our residents so that I can produce a programme of activities that cater to their specific interests and assist in the whole-home approach of delivering person-centred care.


I have worked for Porthaven for nine years, and I still thoroughly enjoy my job!