Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA
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9.8 137 Reviews
  • Thirlestaine Park Care Home, Cheltenham
Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose built to deliver professional, high-quality care in a luxurious yet modern environment.

Thirlestaine Park boasts numerous facilities designed with its residents in mind, including multiple living and dining rooms, a hair and nail salon, an activities and wellbeing room and a private dining room for celebrating special occasions with a personalised three course meal. Thirlestaine Park also has its own secure landscaped gardens perfect for enjoying a morning stroll, some exercise or simply a cup of tea with a view! All residents at Thirlestaine Park have their own spacious and stylish bedrooms with an en suite wetroom.

Thirlestaine Park's staff include a creative and enthusiastic activities and wellbeing team, who plan an inventive and engaging weekly schedule full of events tailored towards their residents interests and hobbies.

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Care Provided by Thirlestaine Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Satora (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Thirlestaine Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Thirlestaine Park Care Home Reviews (137)

Total of 137, showing 1-20
9.8

Thirlestaine Park Care Home has a Review Score of 9.8 (9.806) out of 10, based on 18 reviews in the last 2 years. Over all time Thirlestaine Park Care Home has 137 reviews.

Overall Experience

  • 119
  • 17
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Date Published

137
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8
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119

Review from Patricia S (Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I entered Thirlestaine Park Care Home in indifferent general health and slow-healing ulcers on both legs after bedrest for several weeks. I was impressed by the attention and kindness of all the cards, and the general cheerfulness of the whole house. Physio and support from the medical staff and carers
led to my independence in nearly all personal care. I have also felt able to undertake gentle gardening which cheered my medical and mental health.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

It is fantastic to hear you have seen improvements in your independence since joining us at Thirlestaine Park. It is a pleasure to have you with us!


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Review from Stanley B (Partner of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy home. The staff are very helpful and nothing is too much trouble. The food is excellent, just like home and the rooms are all very warm. All in all a very nice home.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

Thank you for your feedback. It is amazing to hear you feel ours is a happy home.


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Review from R W (Granddaughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Thirlestaine Park has always been amazing. The staff here have always been so reliable and always very welcome to help. The receptionist staff are always welcoming with a smile. The administrator is continuously knowledgeable. Always very clean. The staff make the place!

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

Thank you for your complimentary review, especially in regards to our lovely receptionists and administrator!


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Review from Julie W (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Thirlestaine Park Care Home has always been positive. The staff are friendly throughout the home. The carers are kind and attentive, admin staff and management are helpful and the housekeeping team ensure the home is kept clean and tidy at all times. The rooms are spacious, warm and
welcoming. The most positive aspect is the positivity within the home, together with a homely feel. I would definitely recommend Thirlestaine Park as a care home. It's important to add that the food always looks amazing and the dining room is very well presented.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

Thank you for your five-star review. I will be sure to share your positive feedback with the rest of the team.


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Review from Tilly A (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I had to find help for our mother, who has dementia, quickly and calmly when our stepfather broke his hip and was in hospital for 3 weeks. The client services manager and the team at Thirlestaine Park House were all fantastic and came to the rescue with speed and kindness. I would have
no hesitation in recommending them.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

I am glad to hear we were able to provide support for you and your mother during such a difficult time. I do hope your stepfather has recovered well, and please know that you are all always welcome at Thirlestaine Park.


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Review from G B (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care my mother is receiving. The staff are caring and patient and do their best to meet Mum's complex needs. We are particularly pleased this year to see the improvements to the garden, which many of the residents enjoy, and the range of activities no available. Also, praise
is due to the kitchen, cleaning and maintenance staff who do a great job and are friendly to the residents (and visitors!).

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you for your well-rounded feedback. We are always keeping an eye out for ways to improve our home, so it is great to hear you are happy with the recent changes made to our lovely outdoor spaces. I will be sure to share your feedback with the rest of the team.


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Review from B C (Husband of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Her stay has been most satisfactory. Her health has improved considerably after a start when she was very poorly. Staff have been excellent. Would recommend Thirlestaine highly.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

I am glad to hear your wife is feeling better after her stay with us. We always endeavour to assist our respite residents in getting back on top form so they can comfortably and confidently return to their beloved homes should they wish to.


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Review from C H (Brother of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a few care homes looking for a suitable one for my sister, who had a progressive lung disease. What struck me immediately about Thirlestaine was the welcoming feel of the place, and particularly the friendliness of the staff. This was confirmed the whole time my sister was there. She was well
looked after and soon made friends with other residents with whom she enjoyed participation in meals and the daily activities on offer. Being on her own at home had become very difficult, and Thirlestaine provided company and care; it transformed her life. The handyman did a great job of hanging her many pictures the minute I delivered them, making her room seem more like home.
The nurses who looked after her were very caring, and there were support staff who would make the day seem better with smiles and laughter. I always felt that my sister was in good hands and that she was clearly content.
After she passed away, I felt sorry that I would have no cause to return to Thirlestaine!

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you so much for taking the time to write us such a lovely review. We really do appreciate people leaving feedback. I am so pleased that you found our home to be welcoming and our staff team are so friendly. You are always more than welcome to visit, even if just for a cup of tea and a slice of cake.


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Review from J B (Friend of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thirlestaine Home is above and beyond expectations. The Home is always excellent in cleanliness and the presentation of each floor and is very spacious for the residents. The residents are extremely well looked after, nothing is too much trouble for the staff, always there to help and support 100%.
There is always a variety of activities daily to keep the residents happy and keeping them occupied. The staff always have a great attitude and make you feel extremely welcoming every visit.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you very much for your kind review, and the recognition of all the staff that contribute towards life in our home for our residents. They truly appreciate such feedback and will be really pleased that you have acknowledged their dedication.


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Review from Sarah R (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to anyone wanting to place their loved one into a friendly, respectful and vigilant environment. This was my first time experiencing a care home environment where my mum needed nursing respite. The high level of attention and care, the welcome we received and the home-from-home
feeling, allowed me to not worry at all. The food was of a high quality and offered lots of choice. Two tiny things that would have made it exceptional would have been to have a wheelchair available at the entrance when I arrived with mum (coping with an extremely off-colour person, luggage and car parking by self was hard to navigate), however, one was found very quickly along with staff members who assisted! And the side rails on the bed were not fitted on the first night which meant mum slept in her chair - again quickly rectified early next morning. Mum came out rested, with renewed confidence. I wish an equivalent resource was available for carers to go to! Thank you, team.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you for your lovely review, and we are glad that the concerns noted were dealt with promptly and efficiently. The whole of the staff team will also really appreciate your feedback about the quality of our care and dining experience in a truly home-from-home environment. One of our responsibilities is also to support family members and ensure that they have peace of mind about their loved one, so it is especially pleasing to hear that we provided that to you whilst your mum was with us. We hope that we can look after her again in the future should the need arise.


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Review from Sarah H (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Thirlestaine Park is second to none. Our mum spent an extended respite stay there and her needs were complex due to advanced dementia. The care staff are highly skilled and showed great compassion and kindness, not just to mum but to all of us as a family. Mum can become very agitated and
we saw how their approach to her enabled her to settle and feel calmer. They clearly promote independence and dignity in their residents.


From the first moment you enter to a warm welcome, through to all members of staff involved in the running of this beautiful home, you feel that you matter and they are always happy to help in any way they can.


The general atmosphere is calm and friendly The home environment is very clean, pleasantly decorated and well maintained. The food is well cooked with a thoughtful menu.


Placing a loved one into care is a huge and emotional decision and the care staff at Thirlestaine appreciate this and engender trust and confidence.


Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you so much for taking the time to write a review for our care home, we are so pleased that your mum received such great compassion and kindness from our wonderful team. We are delighted that she felt settled and calmer during her stay. Our team work really hard to create a homely and well maintained environment. We see it has a honor that you entrusted us with your mum's care. I will be sure to pass on your feedback to the team.


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Review from Fiona S (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came into Thirlestaine Park as a full-time resident in April this year after some respite care elsewhere. Although it took Dad a while to accept he had to be in care, once he settled into the routine and got to know everyone he is now very happy in his new home. The care he receives is wonderful,
the staff are all so very friendly, and management, admin staff, carers, hosts, and cleaners, all make this care home a very welcoming and happy place to be. Dad is kept clean and tidy, his room is lovely and he is very comfortable, nothing is too much trouble. After we took Dad out for the day last Saturday, taking him back later in the afternoon, he said he felt like he was going home. This makes me so much more relaxed knowing he is so happy and well cared for, and I would have no hesitation in thoroughly recommending Thirlestaine Park.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you for your superb feedback, nothing could be better than hearing that your father considers Thirlestaine Park his home. It is a pleasure to care for your father, and I will pass your kind words on to our team.


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Review from E J (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed short-term respite care for my mother after a period of serious illness. Thirlestaine Park was welcoming, accommodating and took time to understand our needs. Everyone has been kind and supported my mother in settling, so much so that she has decided to stay permanently. The care, the food
and the rooms are all lovely and we are very grateful for the stress that the move has taken from all our lives.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you so much for taking the time to review our home. We really appreciate your feedback and are so pleased that your mum has enjoyed her time with us so much that she has decided to stay. We will pass on your feedback to our team.


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Review from R H (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience from the viewing of care home to residency. Friendly and informative staff. Lovely room and facilitates. Great location. My mother is well looked after.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

We always appreciate feedback on our home so thank you for taking the time to share your experience of the services we provide to your mum. We are delighted that you have had a good experience from the beginning. I will share your feedback with our team at our next staff meeting.


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Review from L B (Daughter-in-law of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother-in-law infrequently as I live in Devon, but for the last week, I have been much more often while my father-in-law was ill.
The staff at Thirlestaine are friendly, helpful and caring.
The resident is treated, as it should be, as if this is their home. It is a friendly and welcoming
place.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you so much for taking the time to write a review of your experience visiting your mother-in-law at Thirlestaine Park. We are delighted that you found our team friendly, helpful and caring. I will pass on your feedback.


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Review from Patricia B (Respite Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very pleasant stay here.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you for your review. We are really pleased you have enjoyed your stay with us.


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Review from Patricia S (Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at this home some seven weeks ago, in discomfort and distress and was quickly made to feel clean and comfortable. The staff were patience itself when I was in no way easy!
In two weeks this was all changed, nursing worked a big turnaround and weeks later I am beginning to walk again and
show general improvement. I highly recommend this establishment.

Reply from Kevin Peck, Home Manager. at Thirlestaine Park Care Home

Thank you so much for taking the time to review our home. I am so happy to hear that your experience has been so positive. I will pass on your feedback to our team who will be delighted that you have seen such a positive turnaround.


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Review from Pam A (Respite Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent respite care experience after a hip replacement. Rest and recreation are very beneficial. I will repeat this if ever it becomes necessary.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you so much for your kind review, I will pass on your feedback to our wonderful team.


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Review from Mary W (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy home.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you so much for your very kind words and for choosing to be part of the Thirlestaine Park family.


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Review from Sarah F (Granddaughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thirlstaine Park Care Home has been absolutely amazing with the care of my grandfather after a bad experience elsewhere.
He has settled in well and always looks clean and well cared for.
I cannot rate the activities, as I don't think he has joined in yet. His rooms are immaculate. He enjoys the
food and the communication from the staff is excellent. They have done everything they can to make him comfortable. The home is run well and all his needs are met as required. It was a very hard decision to make, putting him into a home, but I am 100% happy with the standard of care.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

We are absolutely delighted your grandfather has settled in at Thirlestaine Park. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!


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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Thirlestaine Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Thirlestaine Park Care Home is calculated as follows: ( (173 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 211 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thirlestaine Park Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Anna

Anna Satora

Job Title: Home Manager

Joined: 2023

Hello, my name is Anna Satora, and I am the Home Manager here at Thirlestaine Park.


I have a Bachelor's Degree in Nursing, and I am passionate about working within the senior care sector.


My focus is on providing the best possible care for all of our residents, and I strongly believe that there is always something we can do to improve the quality of our residents' lives.


I am here to offer support to our residents, their loved ones and my team. For anybody considering care for themselves or for a loved one, our doors are always open should you wish to visit us and find out more.


Jake

Jake Lines

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake Lines, and I am the Client Services Manager here at Thirlestaine Park.


I have five years of experience working in the care sector.


As a Client Services Manager, I love building relationships with our residents and their loved ones. I often find that everyone has such interesting stories to tell and it is always a joy to hear them. All my experience working as a Client Services Manager has been incredible, and I feel privileged that I am able to support families and loved ones through their journey into care.


Josie

Josie Sumner

Job Title: Activities and Wellbeing Coordinator

Joined: 2023

Hello, my name is Josie Sumner, and I am the Activities and Wellbeing Coordinator here at Thirlestaine Park.


I studied social care in college in the 90s and have worked in care homes and in the community as a carer since I was 18. I enjoy working in activities as I love helping our residents achieve stability and mental wellbeing in a new environment. Seeing our residents smile and have fun fills me with joy.


I live in Evesham with my dog Maisie, and I have two grown sons.


Frequently Asked Questions about Thirlestaine Park Care Home

What types of Care is Thirlestaine Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Thirlestaine Park Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Thirlestaine Park Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Thirlestaine Park Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thirlestaine Park Care Home to the centre of Cheltenham?

0.9 mile(s) as the crow flies, distance by road may be significantly further.