Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA
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9.8 137 Reviews
  • Thirlestaine Park Care Home, Cheltenham
Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose built to deliver professional, high-quality care in a luxurious yet modern environment.

Thirlestaine Park boasts numerous facilities designed with its residents in mind, including multiple living and dining rooms, a hair and nail salon, an activities and wellbeing room and a private dining room for celebrating special occasions with a personalised three course meal. Thirlestaine Park also has its own secure landscaped gardens perfect for enjoying a morning stroll, some exercise or simply a cup of tea with a view! All residents at Thirlestaine Park have their own spacious and stylish bedrooms with an en suite wetroom.

Thirlestaine Park's staff include a creative and enthusiastic activities and wellbeing team, who plan an inventive and engaging weekly schedule full of events tailored towards their residents interests and hobbies.

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Care Provided by Thirlestaine Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Satora (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Thirlestaine Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Thirlestaine Park Care Home Reviews (137)

Total of 137, showing 21-40
9.8

Thirlestaine Park Care Home has a Review Score of 9.8 (9.806) out of 10, based on 18 reviews in the last 2 years. Over all time Thirlestaine Park Care Home has 137 reviews.

Overall Experience

  • 119
  • 17
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Date Published

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Review from J T (Grandson of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan recently passed away at Thirlestaine Park. I went to visit her a number of times and every time I visited, it was evident how well-looked after she was. The staff are brilliant and couldn't have been more supportive of her circumstances. She enjoyed the food and the activities.

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Review from Anouk S (Friend of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thirlestaine Park care home has been great in offering respite care for my friend. It took him a few weeks to get into the daily routine but seems to be more with it now. It is a very welcoming place with activities on offer as well as calmness. As a friend of the resident, I like the fact that I can
pop in as and when without having to book in with reception. It makes it feel more homely. It would have been better if there was Wifi, but was told by the reception that there is not any for residents. Not sure why in this day and age.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from N T (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to the home in late September, having lived independently into their 90s. They love the care they receive from the staff on the floor, who are all extremely kind, helpful and warm. The food is excellent, and plenty of it. They feel very looked after. Whenever any friends or family visit,
we are welcome. My mum and dad particularly appreciate the trips out (to the garden centre and the Abbey so far) and the music-based activities. Plus, the exercise classes! The home itself is spacious and well maintained, with a big lounge and lovely garden.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you very much for your wonderful comments about our home and the extremely kind, helpful and warm staff.
The chefs will also be delighted to hear your feedback on the excellent food.
I'll ensure the whole team receive your feedback, as it will be very much appreciated.
Warmest regards.


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Review from C C (Respite Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks in Thirlestaine Park Care Home as a nursing respite between a major heart bypass operation and moving into my new home in Winchcombe. I needed professional care and the facility for my immediate family to lead normal lives knowing that I was safe. Thirlestaine more than met my expectations.
The location is helpful and the buildings are well-designed in an attractive setting. The rooms and bathrooms are comfortable and discreet and the facilities are of four-star hotel standard. The catering was always more than adequate and often imaginative.
The level of care was outstanding. Call bells were answered efficiently. Both the nursing staff and the care staff were enthusiastic and well-tutored in their roles. They had a pleasant sense of humour and a realistic approach to my personal post-operative challenges. There was a warm and helpful backup from management and the activities team. Whilst I hope not to need care again, Thirlestaine will remain top of my list.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

We are absolutely delighted you chose to stay with us at Thirlestaine Park and that you are on the road to recovery. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team, as I know they will be extremely grateful!


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Review from Jo M (Friend of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Thirlestaine Park Care Home, needing respite care for my elderly friend who had a fall at very short notice. Everyone at Thirlestaine couldn't have been more accommodating, even though the stay was short, the care received was excellent. Everyone was extremely welcoming, nurses were
excellent and the Client Services Manager was extremely efficient and was always on hand to help and answer my questions.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from Janet S (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my mother to look around Thirlestaine Park in Cheltenham as we wanted her to have a month's respite after a knee replacement, from the moment we stepped in we were made very welcome. We were shown around and all our questions were answered. My mother was very happy during her month and was looked
after very well with kindness and respect. The food was excellent, a choice of dishes and nothing was too much trouble if she wanted something different. Fans were brought to her room during the recent hot weather to make her more comfortable. The standard of cleanliness was very high and her room was cleaned every day. Whenever I phoned to enquire how she was I was always able to speak to a member of staff looking after her, if I had one small moan it would be that the reception desk didn’t appear to be manned out of office hours. As a family, we would not hesitate to recommend Thirlestaine Park Care Home.

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Review from Gerald C (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mum required nursing care following two falls in her home and time in hospital. It's the first time she has ever received care, having previously lived independently. The client services manager's response was excellent from the moment we engaged with Thirlestaine Park Care Home. We had
two show arounds, including the gardens, activity room, and the residential floor. We had a good understanding of the whole care home. We could not have asked for a better start to Mum's new life at Thirlestaine Park. She is treated with dignity, her sheets are clean and all staff know her. Mum's food is served in finger food sized portions like a buffet. This is working very well and we are delighted that she has gained weight in her first 10 days. The response from Mum on seeing her favourite sideboard, ornaments and paintings in her room on arrival was overwhelming; she spoke more then than she had in several months. We are very impressed with the nursing team's treatment of mum's leg sores.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you so much for your excellent review. We were delighted that your mum has settled in so well! We thoroughly enjoy spending time with her. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!


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Review from F A (Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've found the staff mainly very helpful and caring. The main exception is when the published programme is altered or changed without notice or does not take place.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you for your kind review of the home and the lovely comments regarding our helpful and caring staff, they will be delighted to receive this feedback. I appreciate you highlighting the last-minute change/cancellation to the activities schedule whilst I was on annual leave. I have discussed this with the Leisure and Wellness team. I will personally meet with you to discuss the outcome and to thank you, as this constructive feedback helps us continually improve our services. Kindest regards, Kevin Peck. Home Manager.


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Review from E W (Niece of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with this care home, the staff were helpful and compassionate. It was easy to arrange a visit which I booked online. The home has the benefit of being purpose-built with all the necessary facilities but retains a homely feel. My aunt has settled in well and appears comfortable
and relaxed and is enjoying the excellent food. The nurses are kind and caring and are treating my aunt with great dignity. They cater to her individual preferences and encourage her to retain as much of her independence as possible. I feel confident I have chosen the best home for my aunt.

Reply from Kevin Peck, Home Manager at Thirlestaine Park Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. It's wonderful that you have taken the time to acknowledge how kind the team are and how we treat our residents with great dignity. It's something everyone at Porthaven takes pride in.


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Review from A B (Friend of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a care home urgently for a friend in hospital. She suffers from dementia and needs to be cared for 24 hours a day. Thirlestaine Park care home was able to offer my friend a place at short notice. The facilities are excellent. The staff are very thoughtful and caring.
My friend has settled
well in her new environment. The staff update me regularly about her health.

Reply from Debbie Williams, Home Manager at Thirlestaine Park Care Home

Thank you very much for your wonderful comments about our excellent facilities and very kind and thoughtful staff. The chefs will also be delighted to hear your feedback on the excellent food. I'll ensure the whole team receive your feedback, as it will be very much appreciated. Warmest regards, Debbie.


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Review from A G (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has advanced dementia and has been a resident for over three years. I always enjoy entering Thirlestaine, the staff are always so welcoming and cheerful. This hasn’t faltered throughout the pandemic, despite very tough times. It’s just as important that the visitor has a good experience as
well as the resident. I can’t fault the care given to my mother, the staff are approachable, kind and compassionate.

Reply from Debbie Williams, Home Manager at Thirlestaine Park Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Warmest regards, Debbie Williams.


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Review from Nick H (Son of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Thirlestaine Park has many good things going for it but also some significant issues. On the plus side, it is a pleasant building and garden. Most things work adequately and the staff are pleasant to talk to. They seem to have handled Covid well and have been responsive in allowing some freedom for
residents. My mother feels safe. On the minus side, there is clearly an issue with staffing levels. Many of the staff seem rushed and some tasks are not carried out or are forgotten. For example, my mother has mentioned that her sheets have not been changed for several weeks and some requests have not been carried out despite a number of reminders. Additionally, she is perfectly compos mentis and has said that some staff talk to her as if she were a child, perhaps assuming that she has some form of dementia and staff also enter her room without knocking. She had expected a better standard of service and respect. In contrast, some staff are exceptional and she has build some excellent relationships.

Reply from Debbie Williams, Home Manager at Thirlestaine Park Care Home

Thank you very much for your review, it is very much appreciated. With regards to our staffing levels, we always endeavour to ensure our staffing levels meet the needs of our residents. We also take on board feedback from residents and staff. With regards to our residents' bedding, this is based on how often the residents would like their bedding changed. Your mother usually informs the care team when she would like her sheets changed, unfortunately, it appears that this was missed on this occasion. We have taken action to ensure this is not missed going forward. I have requested that staff receive a reminder training session regarding not forgetting to knock before they enter our residents' rooms. I apologise that it appears we have not met our usual exceptional standards on this occasion. Thank you for your compliment regarding our staff being pleasant to talk to, and for some being exceptional. Best wishes, Debbie.


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Review from S M (Wife of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are extremely happy with the care that my husband receives at Thirlestaine Park. Such a caring, supportive team of carers and management. It is always a joy to visit.

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Review from J K (Daughter of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are enormously impressed with the professional and caring approach of Thirlestaine Park staff and management. My 93-year-old mum came in for respite 4 weeks ago and has now converted to permanent residence. She continues to have significant health issues which have thrown up challenges in adjusting
to her new environment. The Thirlestaine Park team have been incredibly diligent in both following up and managing my mum's health issues, monitoring her health and well-being very closely and being sympathetic and sensitive to her psychological needs. They have also communicated and consulted regularly with us as a family so we feel fully included as part of the care decision-making. We are very grateful and reassured and we feel she is in just the right place. Thank you Thirlestaine Park team!

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Review from Michael A (Friend of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of sixty years has recently taken up residence in Thirlestaine Park Care Home. I have visited him on several occasions in the last two months and found the staff courteous and helpful. We had a particularly good experience on his birthday when friends and family joined him for an excellent
birthday lunch in a private dining room. In response to family requests, he has recently moved to a different room and seems to be content and well cared for. Thank you for looking after my friend.

Reply from Debbie Williams, Home Manager at Thirlestaine Park Care Home

Thank you for taking the time to review Thirlestaine Park. It's great to hear such positive comments which I will ensure are passed on to the rest of the team. Best wishes, Debbie.


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Review from Mike S (Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for the past 5 weeks and has settled in really well, staff are attentive and lovely. Management are proactive and respond quickly to queries or questions, robust liaison with the community palliative team.

Reply from Debbie Williams, Home Manager at Thirlestaine Park Care Home

Thank you so much for your wonderful comments! It really is a pleasure caring for your mum. I will certainly feedback all of your kind words to all our team, who will be delighted to hear that their hard work is truly appreciated. Warm regards, Debbie.


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Review from Jeanette L (Daughter of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a loved one is a really difficult thing to do, but I found the honesty and sincerity of the Client Services Manager at Thirlestaine Park Care Home helped me enormously. After a recent severe stroke, Dad has only moved into Thirlestaine Park Care Home in the last few weeks, but
I have been amazed and reassured by the wonderful welcome and care he has received from all the staff. Nothing seems to be too much trouble and the staff take time with him, treating him with respect and dignity.
Dad says that the food is outstanding and was thrilled when the chef came and asked him to suggest some dishes to include on the menu. He has already gained some much-needed weight! He enjoys joining in with the numerous activities on offer and, despite his deafness, feels included in whatever is taking place.
To all the team at Thirlestaine Park Care Home, an enormous thank you from Dad and I.

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Review from Simon H (Son of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thirlestaine Park Care Home is a modern, bright and airy home in a lovely setting. We've been really impressed with how friendly and helpful all the staff are. Mum has settled in quickly and seems to be very well cared for.

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Review from Liz M (Daughter-in-law of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place. More like a 5* hotel than a care home. My father-in-law chose this home as it was close to where he lived, so his friends could come and visit easily. He is 95, and with an intact mind, but failing body, he could not have made a better choice.
We were welcomed at the end of
lockdown, and the staff could not have made it easier for us. Any questions have been answered quickly and professionally, and nothing is too much bother. My father-in-law even has his favourite wines to chose from with his evening meal.
Thank you to all the staff for making this transition as easy as it could be.

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Review from K C (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and has been a resident at Thirlestaine Park since December 2020. Unfortunately, due to COVID restrictions, we haven’t been able to visit the home or get to know the care home staff as much as we would have liked. However, our experience so far has been that all our questions
and concerns have been addressed promptly and sympathetically, and we like and are impressed with everyone that we have been in contact with.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Thirlestaine Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Thirlestaine Park Care Home is calculated as follows: ( (173 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 211 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thirlestaine Park Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (3)

Anna

Anna Satora

Job Title: Home Manager

Joined: 2023

Hello, my name is Anna Satora, and I am the Home Manager here at Thirlestaine Park.


I have a Bachelor's Degree in Nursing, and I am passionate about working within the senior care sector.


My focus is on providing the best possible care for all of our residents, and I strongly believe that there is always something we can do to improve the quality of our residents' lives.


I am here to offer support to our residents, their loved ones and my team. For anybody considering care for themselves or for a loved one, our doors are always open should you wish to visit us and find out more.


Jake

Jake Lines

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake Lines, and I am the Client Services Manager here at Thirlestaine Park.


I have five years of experience working in the care sector.


As a Client Services Manager, I love building relationships with our residents and their loved ones. I often find that everyone has such interesting stories to tell and it is always a joy to hear them. All my experience working as a Client Services Manager has been incredible, and I feel privileged that I am able to support families and loved ones through their journey into care.


Josie

Josie Sumner

Job Title: Activities and Wellbeing Coordinator

Joined: 2023

Hello, my name is Josie Sumner, and I am the Activities and Wellbeing Coordinator here at Thirlestaine Park.


I studied social care in college in the 90s and have worked in care homes and in the community as a carer since I was 18. I enjoy working in activities as I love helping our residents achieve stability and mental wellbeing in a new environment. Seeing our residents smile and have fun fills me with joy.


I live in Evesham with my dog Maisie, and I have two grown sons.