Review from Mary P (Niece of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience

I have just visited my uncle for the first time at Thirlstaine. It is beautifully clean and well maintained, and I was agreeably surprised by the generous size of my uncle’s room and wet room. The staff have made a real effort to make it his own by hanging his pictures and arranging his own furniture

comfortably. The staff I met during my visit were extremely helpful and very friendly. They treated my uncle with great respect and kindness, and as I live a long distance away, it is a great weight off my mind knowing that he is being so well cared for in such a lovely environment.

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Review from Jemma T (Granddaughter of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience

My grandmother has been in Thirlestaine Park for respite care for the past week, and I have been extremely impressed with the home and the care she has received. The home itself is fabulous, spotlessly clean and done to a very high standard. The care is amazing; she assured me she has been very well

looked after by very kind and polite carers. They walk her to the restaurant every day, which she appreciates as her sight is not good and help her with all her needs such as showering. I was so impressed with the manager, who I found to be very professional and always there to help if we had any questions. I will definitely be using this home again in the future.

Reply from Sharon Morgan, Home Manager at Thirlestaine Park Care Home

Thank you so much for your review and kind words. We look forward to welcoming your grandmother again when she needs us. Best wishes.

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Review from Craig O (Son of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience

The team at Thirlestaine have provided exemplary care to my mother since March 2020. They are a pleasure to deal with and have coped with my mother's difficulties very well. She speaks very highly of the team.

Reply from Sharon Morgan, Home Manager at Thirlestaine Park Care Home

Thank you for leaving such a lovely review. It is our pleasure to care for Mum, and the team will be thrilled to hear that she thinks so fondly of them.

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Review from David S (Son of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience

During the COVID-19 lockdown, the care that my mother received has been exemplary.
The staff have been a “stand-in” family for Mum while we as a family were unable to see her.
A big thanks to all the staff at Thirlstaine.

Reply from Sharon Morgan, Home Manager at Thirlestaine Park Care Home

Thank you so much for taking the time to share your experience of our home. I will share your kind feedback with the team.

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Review from Sarah P (Respite Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

My mother spent two weeks in respite care at Thirlestaine nursing home in March 2021. The admission procedure was simple and welcoming due to the efficiency of the client service manager, who couldn't do enough to make every effort to accommodate my mother's needs on arrival day. The staff were all

very friendly and willing but lacked some basic training, which showed in their handling of certain day-to-day care such as helping with the morning shower and dressing.
The food was excellent, and the home very clean. My mother enjoyed group activities such as the quiz, and the general atmosphere of the home, which was calm and peaceful.
Overall, my mother enjoyed her stay and would definitely return for respite care.

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Review from Lynne M (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

A very caring and helpful environment, always clean and well presented, nicely decorated. Staff attentive and pleasant to deal with. My father is contented and well looked after. I would recommend it to others.

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Review from Luke W (Son of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

My mum has been at the home for many years and has received excellent care in her time there. The best thing about the home is the staff; they are wonderful, professionals who get to know the residents and take great care of them. The facilities are also great with a living room, dining areas and a

lovely garden as well as various organised activities.

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Review from Mike M (Son of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

My mother was one of the first residents to Thirlestaine, so it is now six years on. She has been very happy there the whole time. She considers it her home and has never thought back to her old life. The facilities and environment are of a very high standard, and the staff have constantly been exceptional.

Difficult to fault really, and I would have no hesitation in recommending this home to anyone needing this level of care. Best wishes.

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Review from Emily O (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

Mum moved into the care home in between the lockdowns. Communication has been very good as visiting was restricted and it was difficult for me to gauge how she was settling in. There has only been one relatively short period when Mum was in isolation in the home. The home has allowed me to visit using

PPE and in the visiting room, but also I had precious visits to her room when Mum was refusing to get out of bed! The staff have never made me feel they are stretched staff wise, and at all times, professional and caring. I too have felt cared for regarding my concerns over Mums health. They’ve given me time in person, on the phone or via email when I have raised concerns, and indeed my other 4 siblings too! I’ve missed getting to know the carers and other residents, and it's been a learning kerb for me to trust them with my mum. Hopefully, as lockdown lifts, I can become more involved. The following section is difficult to answer as I have not been in enough to assess for myself.

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Review from Jane M (Wife of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

My husband has been in Thirlestaine Park for six months now, suffering from Lewy Body Dementia and blindness. He is also bedridden.
But thanks to the care and affection the staff seem to have for him, he is now stable and apparently happy. He was a highly intelligent man and would have been appalled

to think he could be like this. But he appears to be becoming more and more lucid. He can joke with the carers, and they with him, which he understands. Above all, he loves the food and can't get enough of it; copious picnics I bring with me too. He looks well physically and appears to be filling out. He had lost a huge amount of weight after an accident he had.
Perhaps the proof of his contentment is that on Friday, the first day we were allowed in after lockdown restrictions, six weeks ago, he actually asked if we could renew our marriage vows again! What joy it has created for us all. Perhaps a sign that Thirlestaine Park is doing a great job! Thank you to you all!

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Review from Camille P (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

Thirlestaine care home and all the staff have been helpful and friendly from the day my mother was admitted following a severe stroke. It is a testimony to their skill and patience that she has made a remarkable recovery and can look forward to returning to her own flat in the near future.
There have

been added pressures on the home and family due to the pandemic, and the restrictions this imposed, but again, the management has gone out of its way to accommodate all our needs as much as was possible. Together with my extended family, I am extremely grateful.

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Review from Beryl S (Wife of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience

We were met on arrival and had full attention given to us. Members of staff remembered his name and spoke to him. I have had contact with the Manager to tell me how my husband is settling in. The staff were very polite and friendly. Due to Covid restrictions, I was not allowed in, so further comments

were "from the foyer".

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Review from Chloe T (Daughter of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience

My dad was in Thirlestaine Park for a couple of weeks during August 2020 to give my mum a break from her caring responsibilities. We picked this home as my dad has dementia and this is listed as one of the home’s specialisms. Everyone that we spoke to seemed knowledgeable about his condition and that

was very reassuring when you are entrusting them with a loved one. The home itself is very modern and clean and the building is purpose-built for caring with large spacious rooms and en-suite bathrooms. The staff at the home are all incredibly helpful and nothing seemed to be too much trouble for them and I felt that my dad was looked after very well. I was also reassured by the anti-COVID measures that they have in place and PPE is available for all visitors. Unfortunately, COVID has meant that the number of visits has had to be restricted but the staff went out of their way to ensure that we were able to see my dad at least a couple of times during his stay.

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Review from Anne C (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience

I’m happy with the care my mother receives. There are a few improvements I would make, a mixed dining room is a great idea but for those residents who are able to feed themselves adequately, watching people spit and struggle is off-putting, so much so that my mother chooses to eat in her room.

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Review from Sue M (Wife of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

Very professional staff, also very kind staff who go out of their way to be helpful to residents and family. Food lovely, my husband looks forward to mealtimes. Lovely bedroom and bathroom. Beautiful gardens.

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Review from Sabina M (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

My mother has been at the home for over five years. She is well cared for, the staff listen to her and get to know her likes and dislikes. They support her physically and mentally. She settled quickly and seems to feel at home.

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Review from Jonathan C (Son of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

My mother was a resident for about three months during the covid19 lockdown, which meant we couldn't visit. It is therefore impossible to give detailed comments.
My overriding impression is of the kindness of the staff, who seemed to be very caring and willing to go out of their way to be helpful.

My mother always commented on how kind they were. This was at a difficult time for care homes generally, with disruption owing to the pandemic and staff shortages because of the need for people with symptoms to self-isolate. For that reason, I think it is even more remarkable how goodtempered the staff were.

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Review from Claire S (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience

Thirlestaine Park Care Home accepted my mum with extremely short notice and did all within their power to help her adjust to an abrupt change of circumstances. The staff treated her with dignity and compassion and one member of staff, in particular, was outstanding at noticing when Mum appeared anxious

and giving reassurance. She was clearly well trained and highly knowledgeable about dementia care and made herself very available to give wider family support too.
The home was always extremely clean and comfortable, with fantastic food.
In the end stages of Mum's illness, Thirlestaine put themselves out to accept Mum back despite difficulties accommodating her on the nursing floor. The staff there were extremely empathetic and her end of life care was outstanding.

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Review from Sarah K (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

My mum went to Thirlestaine Park following a fall and two subsequent hospital admissions during the COVID-19 lockdown. This was a very worrying time for the family and the help we received from one member of staff to facilitate Mum’s transfer from hospital was outstanding. She could not have been

more helpful, patient and understanding and this gave us tremendous confidence that we were doing the right thing, particularly as we could not visit the home or meet staff beforehand. Mum settled in incredibly quickly and I cannot thank the staff enough for the kindness, empathy and care and attention they show Mum. In tremendously difficult circumstances due to the lockdown, they do an amazing job. All staff understand how difficult it is for residents and families not to be able to visit their loved ones and they really go the extra mile to help keep spirits up. It has been such a relief to know Mum is being so well looked after, a huge thank you to everyone at Thirlestaine Park.

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Review from Mark S (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience

A great care home with really lovely staff that have looked after both my parents. I wouldn't hesitate to recommend to friends and family.
It's always very clean, the food is excellent and it's very well located.

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Thirlestaine Park Care Home

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