Review from Marjorie I (Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience

I came to Thirlestaine Park Care Home on April 17 to convalesce after a 23 day stay in hospital. I had had emergency surgery for stomach cancer and was very weak. I have been most impressed by the quality of care I have received during the last 14 days and have nothing but praise for all the staff on

the first floor. They are patient, attentive, good-humoured and professional and helped in my recovery.

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Review from H B (Son of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience

As a family, we were both impressed and reassured with the dementia and nursing care provided at Thirlestaine Park for our mother.
All of the staff, both nursing and management, showed excellent care and attention, which gave us a great deal of reassurance that Mum was being well looked after in the

final stages of her life.

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Review from K G (Respite Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience

My mother went in for seven weeks respite care as I was going away. For a long time, Mum has not coped but she could not see it herself, she had lost weight and was really struggling with day to day life. She went in Thirlestaine Care Home and came out a different person, she had put on a bit of much-needed

weight, her eyes were brighter and she had had such a fantastic time with all the activities. She has now agreed to move into assisted living which is such a relief to all the family and so much better for her. Thanks to all the staff at Thirlestaine Care Home.

Reply from Kim Mulford, Home Manager at Thirlestaine Park Care Home

Thank you for your kind feedback - we are passionate about providing good care here so it's a pleasure to hear that your mum responded so well to her respite stay. I will ensure to pass on your sentiments to my team who are wonderful and so diligent in their work. Best wishes.

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Review from N B (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother received excellent care at Thirlestaine Park. The rooms on the residential floor have plenty of space to accommodate a rise/recliner chair and facilitate the use of a walker and wheelchair. The staff treated my mother as an individual and respected her wishes. When it came to end of life care,

my mother was treated with dignity and the staff went out of their way to ensure she was as comfortable as possible.

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Review from S K (Daughter of Resident) published on 27 December 2019
Submitted via Postal Card • Report

Overall Experience

One of the most difficult things a son or daughter will ever have to do is to put their parent into a care home - especially if the parent doesn't want to go. When Mum moved into Thirlestaine Park in July I was so worried, but I needn't have been - the staff were so attentive, caring and welcoming that

Mum settled quicker than I could believe was possible. Five months later, she is still very happy and loves the place and I can finally relax, knowing she is safe and well cared for.

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Review from Anne G (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience

The care at Thirlestaine Park Care Home helped my father through a very difficult time in his life with vascular dementia. The team were always very respectful with all aspects of dad's care. The activities team really helped dad engage with painting again.
The staff from managers to the maintenance

team, chefs and receptionists were always helpful and helped me personally, knowing that dad was in good hands.

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Review from Paul L (Son of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience

Very satisfactory respite care tailored for my mother's needs, starting with nursing care and then with residential care.
The flexibility shown was most helpful.

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Review from D B (Son of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience

The ambience of the residence assists relatives to come and go, participate, dine, all with the knowledge and confidence that their loved ones are cared for to an excellent standard.

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Review from M H (Nephew of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience

I have found this home to be a first-class facility and have been impressed with all aspects of the care provided. I feel very reassured my aunt is getting the best possible care and support. Additionally, all staff are extremely pleasant and helpful.

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Review from W S (Husband of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience

I think that the quality and attitude of the staff at all levels are exceptional - they are cooperative, hard-working, polite and pleasant. The furnishing and furniture are very good, appropriate and well designed in both the bedrooms and public spaces. Great care goes into the menu selection to cater

for the differing requirements of the residents: the chef is one of the stars of the show. To those who are willing and able, there are plenty of opportunities to engage in group activities. If ever I need nursing care this is the place I would want to be in.

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Review from S H (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother was given a warm welcome from the moment she arrived. The staff are very caring, often go the extra mile and pay attention to detail, enabling my mother to feel happy and secure in her new home. Her room looks like home too with some of her furniture and pictures on the wall which were put

up as soon as she arrived.

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Review from A H (Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

I have been here for 2 weeks and I am extremely happy with my treatment and the staff are wonderful. The food is very good. It is kept beautifully clean. The activities are very good - plenty to do. I am never bored. The decor is very pleasing to the eye and modern.

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Review from Tina A (Friend of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience

I have only the highest praise for this relatively new care home in Cheltenham. The immaculate first impression of decor, design and functionality flow through to every well thought out detail. All staff and helpers I have met have been most professional. Their compassion of a situation shines through

and all have been cheery and welcoming over a somewhat stressful festive season. Thank you all so much.

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Review from Steve M (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

My mum came to Thirlestaine Park Care Home for the last few months of her life. She had a room in the residential part initially (which she loved) and moved to the nursing floor for the last two to three weeks.
Choosing Thirlestaine Park was absolutely the right decision - Mum was so happy there.

All the staff were so friendly and caring, the food was delicious and the rooms were kept spotlessly clean and fresh.
Nothing was ever too much trouble for the staff. I would recommend this home to anyone looking for the best possible care for their loved ones.

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Review from G G D (Respite Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience

I came to Thirlestaine Park Care Home after a "whole new knee operation" on the 12th of October. I have enjoyed my stay, the nurses were supportive and the food extremely good over my two-week visit. A friendly atmosphere, with a lovely garden to walk in.

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Review from C J (Respite Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience

After working as a senior staff nurse at a hospital for 27 years and being, due to ill health, retired, due to a rare brain condition with a DNR status in place; I can be objective in giving opinions from the aspect of senior nurse .... to a patient with a chronic life-shortening disease of the brain.
I

carefully chose my respite with family and carer and here I am, which is a beautiful, well run, friendly and homely place. I consider myself lucky to be here. The multidisciplinary team, from housemaids, to carers and managers, all work together putting individual and patient care first.
The staff are kind and really do care about the extremely high standard of care they deliver. Nothing is too much trouble and it is a home from home. I shall use on a regular basis if there is availability.

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Review from Ann K (Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience

I have had a most enjoyable stay here.

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Review from Richard N (Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience

A full, professional service that is a joy to behold with caring staff who are concerned about their residents.

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Review from C D (Sister-in-law of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

As a family, we have been very pleased with the care of our relative.
We feel she is comfortable and feels safe in this environment, which is reassuring for us.
We like the activities which are on offer and above all, we are pleased with the care and friendliness shown by all the staff.

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Review from Eileen L (Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience

The kindness of the staff was exceptional. The food there was always a choice and of such quality to tempt sick patients.
I personally enjoy the company of others and there are T.V. Rooms and lounges available with varied activities to be enjoyed should you wish to take part.

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Thirlestaine Park Care Home

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