Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA
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9.8 137 Reviews
  • Thirlestaine Park Care Home, Cheltenham
Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose built to deliver professional, high-quality care in a luxurious yet modern environment.

Thirlestaine Park boasts numerous facilities designed with its residents in mind, including multiple living and dining rooms, a hair and nail salon, an activities and wellbeing room and a private dining room for celebrating special occasions with a personalised three course meal. Thirlestaine Park also has its own secure landscaped gardens perfect for enjoying a morning stroll, some exercise or simply a cup of tea with a view! All residents at Thirlestaine Park have their own spacious and stylish bedrooms with an en suite wetroom.

Thirlestaine Park's staff include a creative and enthusiastic activities and wellbeing team, who plan an inventive and engaging weekly schedule full of events tailored towards their residents interests and hobbies.

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Care Provided by Thirlestaine Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Satora (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Thirlestaine Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Thirlestaine Park Care Home Reviews (137)

Total of 137, showing 81-100
9.8

Thirlestaine Park Care Home has a Review Score of 9.8 (9.806) out of 10, based on 18 reviews in the last 2 years. Over all time Thirlestaine Park Care Home has 137 reviews.

Overall Experience

  • 119
  • 17
  • 1
  • 0
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Date Published

137
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7
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119

Review from N A (Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here at Thirlestaine Park has been very therapeutic and extremely helpful.
I was in extreme pain on arrival and my welcome here was such that I was put at ease immediately.
The care given to me by both nursing staff and carers has been excellent at all times, I am now well enough to go home.
It
is a beautiful place and I would recommend to all those in need (and their families).
First class care and good food.

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Review from P C (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have been caring for my Mum for the past 7 months and sadly my father was taken ill and he too came into Thirlestaine Park for the last 3 weeks of his life.
The care that he received was outstanding - the love and understanding were outstanding.
My siblings and I spent the last 3 days of his life
with him and without exception, every person working at Thirlestaine was professional, compassionate and caring to all of us.
Everyone went well beyond the call of duty.
We can't thank you enough.

Reply from Kim Mulford, Home Manager at Thirlestaine Park Care Home

Thank you so much for sharing your experience of our home. I will ensure the whole team hear your wonderful feedback. Warm wishes.


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Review from A P (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my father was exceptional in every way. The staff were always on hand - checking my father and the whole family way beyond the call of duty. I cannot thank every single member of staff enough for everything they did for him and us.

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Review from Jackie A (Respite Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to this home for a limited period for respite care after a back operation, although I am conscious that most of the residents, because of their needs, are there for longer term. During the first few days of my stay, I suffered a critical medical condition. The staff were excellent in their response
and ensured I was taken to the critical ward at hospital. One member of staff was very involved in this and I am very grateful for their care. Five days after I returned to the home as I was in a very anxious state. I received excellent support and encouragement to return to my own home.

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Review from C B (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted following a diagnosis of myeloma. We knew the home very well as my mother had been a resident there for the past seven months. Her care has always been outstanding.
All members of staff, without exception, looked after our dad with professionalism, compassion, gentleness and
love - nothing was ever too much for them and they guaranteed his dignity and well being to the end.
He lasted just three weeks in the home but they made his life as easy and pain-free as was possible.
They were amazing with our entire family and so caring with our mum who outlives our dad.

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Review from Katie H (Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to have chosen Thirlestaine Park for my respite care following shoulder replacement surgery. Right from the moment I arrived the welcoming care was evident throughout my stay. All my needs were anticipated and taken care of by the efficient and cheerful staff. Nothing was too much trouble.
There is a good atmosphere in the home among the residents too. In all, it has been a good experience for me, and in many ways, I am sorry to say goodbye - for now anyway! Thank you to everyone.

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Review from S C (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Thirlestaine Park has been a fantastic time. Nothing is too much trouble and all the staff are second to none. Everyone workes together and that is shown by the standard throughout the home.

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Review from Sandra S (Daughter of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Thirlestaine as he had high dependency nursing needs and I wanted somewhere who could care for him until the end. Like anyone I felt guilty about having to take this step but from my initial call, I could not have been more impressed by the professionalism of everyone involved. The
home is beautiful, clean, welcoming and the food is fantastic (and I ate enough of it myself there to vouch for this) - nothing was too much trouble to tempt dad's failing appetite. Visitors were welcomed, and his medical care was excellent, with regular GP visits, qualified nurses etc able to deal with all aspects. However the main thing was the excellence of the staff and towards the end of dad's life, I spent so many hours, day and night there, to be able to see that all staff were outstanding and some exceptional. They cared for my dad, and me, with dignity, compassion and kindness throughout. I had so much support when the end came. I'd recommend Thirlestaine to anyone unreservedly.

Reply from Kim Mulford, Home Manager at Thirlestaine Park Care Home

Thank you so much for sharing your experience of Thirlestaine Park. I will share this feedback with a very deserving team, Kim.


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Review from Sonia C (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult to put into a few words. The home is utterly beautiful, wonderful decor akin to a four-star hotel! - but more importantly a warm caring and loving atmosphere. Always spotlessly clean. All the Carers from the most junior to the most senior are caring and compassionate. The dining staff again
always so helpful to my darling mother (96!), who was blind and needed a lot of loving care, which she always got.
The entertainment and trips out always entertaining and interesting. I'm so sorry my mother was there for only 9 months. At least her final months were as comfortable as possible.

Reply from Kim Mulford, Home Manager at Thirlestaine Park Care Home

We were pleased to be able to care for your mother and my team will be thrilled to hear such lovely feedback. Warm wishes


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Review from J G H (Respite Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the care home for post operation care. It was perfect, very comfortable with excellent food. The staff were so helpful and sympathetic and the sitting room and dining room. Lovely bright spaces.

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Review from S C L (Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have no complaints and very satisfied with overall treatment and surroundings.

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Review from Joan T (Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression of this home is very clean and calm. Good atmosphere with very friendly, smiling professional staff. On inspection of the home, rooms, lounge, dining room etc it just gets better and better. The care received day and night by very caring staff could not be improved on. A bit of
thought was put into what I needed after my hip operation in my room. The drinks and meals are very good, tasty with various options. Visitors are made very welcome any time of day and asked if they would like a hot drink. I cannot praise this place enough!!

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Review from Alison V (Niece of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt visited this home on a friend's recommendation. Previously my aunt had had two two week respite stays at other local care homes which she had no desire to return to. On her first visit, we were very impressed with the fresh, open and uplifting feel and liked the way we were received.
My aunt
readily agreed to stay for a fortnight, extending the time for a further two weeks in order to reach a decision about a permanent move.
During her four week stay my aunt was very content with the level and quality of care. She felt reassured by staff who spent extra time with her when she was low. She loved her bath, the food and book group and I enjoyed seeing her so comfortable and being able to easily discuss issues with staff. My aunt returned home and quickly decided on a date to return permanently. Sadly she died shortly before she was due to move in.

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Review from E M M (Respite Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care was excellent, felt that I was at home. Received respite care after breaking right arm. All the staff treated me as one of the family.

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Review from Sue P (Daughter of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a full-time carer, I needed a break. It was a huge relief that mum could have a respite stay at Thirlestaine Park Care Home. The environment, activity programme but more importantly the professional staff executing their work in a friendly, caring and sensitive manner to individuals who have memory
difficulties are factors that gave me the confidence that mum would be well cared for whilst I had my holiday. I have nothing but praise for the staff. A truly professional service with Mum at the core from the initial enquiry telephone call to the day of discharge.

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Review from D O (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was very well looked after. A clean, helpful and safe place to stay, food was superb and varied. Care staff so lovely and looked after mum well. Nothing was too much trouble and I would definitely use them again for my mums care.

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Review from M H (Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in the care home for nine months and he died there a year ago.
I had to have a knee operation and my family thought it would be a good idea if I had respite care when I came out of hospital.
I had a very happy week in the care home and was treated very well and was able to return to
my flat.

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Review from Alison S (Daughter of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident from November 2016 until April 2017 when unfortunately she passed away. I would like to say that Mum was looked after and cared for excellently, she enjoyed her time at the home, and especially enjoyed the excellent food. Mum's health seemed to improve and she was a lot less
anxious. The staff were always friendly and willing to talk to all members of the family. Having Mum in the home meant that we could relax as we knew she was safe, happy and cared for.

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Review from D M (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from a residential home for end of life care. The assessment was promptly and efficiently carried out by the new deputy manager. Once in your care, the nursing care my mother received was excellent. They thought ahead and arranged appropriate prescribing to ensure my mother
was comfortable and free from distress. I am a retired nurse and health visitor, so I feel able to comment on nursing care.

Reply from Lois Blake, Home Manager at Thirlestaine Park Care Home

Thank you for sharing your experience of our home and for your kind words about the team. Warm regards, Lois


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Review from Susan D (Daughter of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident on the nursing floor for a year. His room was pleasant and suitable for the level of care he needed. At first he was able to go to the dining room for meals, but as he became increasingly immobile, the staff brought meals to his room. They soon learnt about his preferences,
and for example provided a light alternative each evening which was not on the menu, but suited him.
The staff were kind, friendly and competent. His nursing needs were well met and staff underwent special training to learn to deal with his medical needs. They kept his level of pain well under control and knew when to call in the doctor and when to deal with issues themselves. The en-suite shower room meant he was able to have his personal care met in privacy.
At the time of his passing on, the staff were fantastic. They recognised the seriousness of the situation and took appropriate action. They supported my elderly mother throughout and ensured she was not left alone afterwards.

Reply from Lois Blake, Home Manager at Thirlestaine Park Care Home

Thank you for such a lovely review of our home Susan. The care and nursing team are exemplary at Thirlestaine Park and their hard work and dedication to yours, and other families really is something that makes me very proud.


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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Thirlestaine Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Thirlestaine Park Care Home is calculated as follows: ( (173 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 211 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thirlestaine Park Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (3)

Anna

Anna Satora

Job Title: Home Manager

Joined: 2023

Hello, my name is Anna Satora, and I am the Home Manager here at Thirlestaine Park.


I have a Bachelor's Degree in Nursing, and I am passionate about working within the senior care sector.


My focus is on providing the best possible care for all of our residents, and I strongly believe that there is always something we can do to improve the quality of our residents' lives.


I am here to offer support to our residents, their loved ones and my team. For anybody considering care for themselves or for a loved one, our doors are always open should you wish to visit us and find out more.


Jake

Jake Lines

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake Lines, and I am the Client Services Manager here at Thirlestaine Park.


I have five years of experience working in the care sector.


As a Client Services Manager, I love building relationships with our residents and their loved ones. I often find that everyone has such interesting stories to tell and it is always a joy to hear them. All my experience working as a Client Services Manager has been incredible, and I feel privileged that I am able to support families and loved ones through their journey into care.


Josie

Josie Sumner

Job Title: Activities and Wellbeing Coordinator

Joined: 2023

Hello, my name is Josie Sumner, and I am the Activities and Wellbeing Coordinator here at Thirlestaine Park.


I studied social care in college in the 90s and have worked in care homes and in the community as a carer since I was 18. I enjoy working in activities as I love helping our residents achieve stability and mental wellbeing in a new environment. Seeing our residents smile and have fun fills me with joy.


I live in Evesham with my dog Maisie, and I have two grown sons.