Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA
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9.8 137 Reviews
  • Thirlestaine Park Care Home, Cheltenham
Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose built to deliver professional, high-quality care in a luxurious yet modern environment.

Thirlestaine Park boasts numerous facilities designed with its residents in mind, including multiple living and dining rooms, a hair and nail salon, an activities and wellbeing room and a private dining room for celebrating special occasions with a personalised three course meal. Thirlestaine Park also has its own secure landscaped gardens perfect for enjoying a morning stroll, some exercise or simply a cup of tea with a view! All residents at Thirlestaine Park have their own spacious and stylish bedrooms with an en suite wetroom.

Thirlestaine Park's staff include a creative and enthusiastic activities and wellbeing team, who plan an inventive and engaging weekly schedule full of events tailored towards their residents interests and hobbies.

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Care Provided by Thirlestaine Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Satora (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Thirlestaine Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Thirlestaine Park Care Home Reviews (137)

Total of 137, showing 101-120
9.8

Thirlestaine Park Care Home has a Review Score of 9.8 (9.806) out of 10, based on 18 reviews in the last 2 years. Over all time Thirlestaine Park Care Home has 137 reviews.

Overall Experience

  • 119
  • 17
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Review from Max (Son of Resident) published on 25 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are genuinely interested in my parents well being and care for them as best they can to very high standard. The food is consistently good. The medical assistance is very good. Highly recommended from me.

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Review from Charlotte G (Daughter of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mum to Thirlestaine Park for palliative care. Our first contact with the nurse reassured us regarding the nursing care and impressions of the home environment were very good, not dissimilar to a 5* hotel!


The transition to the home from the hospital was well managed and quick, as was

the administration. Once in her room, the level of service was exceptional. We really felt that nothing was too much trouble and the nursing and care staff, without exception, went above and beyond. We had no concerns whatsoever and would not hesitate to recommend - many thanks

Reply from Lois Blake, Home Manager at Thirlestaine Park Care Home

Dear Charlotte, thank you for your kind words and for sharing your experience of Thirlestaine Park. Warm regards, Lois


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Review from Linda W (Daughter of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking for a Care Home for my 97 year old Mother who, after refusing to move from her flat for years, finally agreed she can't manage on her own at home. We were very impressed with Thirlstane Park which was more like a five star hotel and by far the best Care Home in Cheltenham. She was on
the Nursing floor and settled in immediately. She loved the staff, the meals were delicious and she could have her hair done in the Salon every week. She was a lot more awake than she was at her flat where I used to find her slumped over the side of the chair asleep when I arrived. She loved the nurses, who cover 24 hours a day. She had a good sense of humour and used to joke with them. Sadly, she passed away 3 weeks ago but it happened peacefully and painlessly with her favourite Nurse holding her hand. I am so pleased I chose Thirlstaine Park for her last days.

Reply from Lois Blake, Home Manager at Thirlestaine Park Care Home

Thank you for such kind words about our home and the staff. The team are incredibly special here and their one aim is to make a difference in the lives of those they care for. With warm wishes to you and your family, Lois and all the team at Thirlestaine Park


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Review from Brigid M (Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1 weeks stay after a hip replacement. Very happy, relaxed atmosphere and genuine care. The food was delicious and the surroundings comfortable.

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Review from Roger P (Godson of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being let down by another care home last December (the day before my godmother was due to be assessed by them for her discharge from Hospital), we were faced with locating another home at very short notice. We visited Thirlestaine on Friday, they assessed her, arranged the move and she entered
the Home the following Thursday. My godmother does not wish to leave her room (her choice), but all staff are very friendly and helpful. We have eaten ourselves from the resident's menu and it matches hotel food. With no relatives, and as we live in Devon, we rely upon our monthly visit and occasional unannounced visits by friends of my godmother to form an impression. Without exception, they have indicated how impressed they are with the home and the staff, a view that we can only echo. Before choosing the initial home, we visited and examined a number of other homes for suitability; we are pleased to say that this is superior to them all and we have no regrets about choosing Thirlestaine.

Reply from Lois Blake, Home Manager at Thirlestaine Park Care Home

Thank you so much for sharing your experience of Thirlestaine Park and for your very kind words. Best wishes, Lois.


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Review from M H (Wife of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well looked after with kindness and tolerance. My son and myself - regular visitors - are treated very well. We are kept well informed and any organisation or requests are dealt with satisfactorily.

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Review from William B (Nephew of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A newly built modern home with facilities for caring for 'nursing and nursing/dementia'
My relative arrived quite confused and agitated, within a few weeks she was comfortable, settled and content. The staff are friendly, kind and attentive and always willing to spent time chatting with residents,
they are willing to engage with relatives to discuss residents condition and health.
I have full praise for a well run, professional home. The food is prepared and cooked on site, including proper menus etc.
The food looks good and my confused relative loves the food.

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Review from Michael R (Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good - everyone is very helpful. Wonderful.

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Review from Marcia (Niece of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been at Thirlestaine since January 2016 and has settled in very well. She has moderate to advanced Alzheimer's which is always going to be challenging, and the staff deal with her and the other residents brilliantly. They do not hesitate to call the doctor when it is needed, the food is
great, the hairdresser comes every week and I feel that she is treated with dignity and respect by everyone. I can't recommend the place enough!

Reply from Lois Blake, Home Manager at Thirlestaine Park Care Home

Thank you for your wonderful comments. High praise indeed! I'm particularly pleased that the teams' dedication to promoting a culture of dignity and respect is clearly evident in the care we provide. Thank you again.


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Review from Prue B (Wife of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received was faultless. When the times came that I could no longer care for him at home, we were both happy for him to go to Thirlestaine where he has been several times before for respite care.
All aspects of his care were first class - the nurses and carers became close friends
to both of us and I will always be grateful that he passed away peacefully among those who treated him with love and dignity.

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Review from A M (Friend of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend was admitted to the nursing floor of Thirlestaine Park with a terminal condition. He was very well looked after by attentive and caring staff. They were very good at communicating with us and asking his GP to attend when needed. He was treated with great respect and died peacefully.

Reply from Lois Blake, Home Manager at Thirlestaine Park Care Home

Thank you for sharing your very personal experience of Thirlestaine Park and for your praise of the staff. Warm regards.


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Review from Isobel H (Daughter of Resident) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we can not speak highly enough of the loving and professional care our mother was given during the last weeks of her life at Thirlestaine Park.
Our only regret was that we did not move her here far earlier.
All our interactions with management and nursing staff were the very best they
could be at such an important time in our mother’s life.

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Review from JR (Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy stay - felt unrestricted - lovely staff! A new experience for me.

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Review from G M (Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provides a friendly and secure environment. I am delighted with the service by the staff. I would be more than happy to return.

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Review from Olive G (Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I started here on a fortnight's respite care after being taken ill at home, but owing to circumstances it became necessary to spend another two weeks here. I have been well cared for by all the staff during my stay and I would fully recommend it on all accounts.
I was very impressed by the welcome
I received by everyone, especially as I was very apprehensive about coming in a care home even on a short stay.

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Review from Agnes M (Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for a rest after major surgery, I have been here for 2 weeks, such a lovely place. Everybody is so kind and helpful. I got the peace and quiet I needed, lots of lovely food. I am now feeling well enough to go home, I will miss the care I got here.

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Review from Rosemary A (Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for respite care after a hip operation and I really feel the benefit of my three-week stay. All members of staff helped to build up my confidence with their caring and positive attitude. This was greatly helped by excellent food, a beautiful garden, thoughtfully planned rooms in a calm relaxed
atmosphere.
I do feel though that the activities could be better planned, and although the staff concerned were warm and willing, people I think they could be helped by more training and support. I would certainly recommend Thirlestaine Park as an excellent care home for both short and long stay.

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Review from Dave and Val (Friend of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has spent two months respite care at Thirlestaine Park and we cannot recommend it highly enough. All the staff and manager are very caring, considerate and extremely efficient. We wish to extend our heart felt appreciation to all who work there. We hope that when our friend needs permanent
care that a room will be available.

Reply from Terri Berry, Client Services Manager at Thirlestaine Park Care Home

Thank you for your kind words and review of our home. Should the time ever come that a more permanent arrangement is needed, we will be only too pleased to assist in whatever way we can. Best wishes, Terri


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Review from J J (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my 95-year-old mother - elderly and frail with dementia to Thurlestaine 6 weeks ago from a care home in East Cheshire. I received excellent support from Thurlestaine Park management to enable as smooth a transition as possible. Mother has been very well nursed, cared for and respected. She and
I are listened to and the communication in this home is very good. The only area in which I am unable to fully comment is activities. The staff appear young and limited in their experience of how to communicate .

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Review from Angela K (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in this care home for approximately 8 weeks. During this time, she was looked after by wonderful, caring staff who treated her with respect and dignity. Nothing was too much trouble. The staff were always friendly and approachable; my mother was always clean and comfortable.
The home is very pleasant and my mother had a lovely room. It was nice to be able to sit out on the balcony when the weather was good and the gardens were lovely.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Thirlestaine Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Thirlestaine Park Care Home is calculated as follows: ( (173 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 211 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thirlestaine Park Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (3)

Anna

Anna Satora

Job Title: Home Manager

Joined: 2023

Hello, my name is Anna Satora, and I am the Home Manager here at Thirlestaine Park.


I have a Bachelor's Degree in Nursing, and I am passionate about working within the senior care sector.


My focus is on providing the best possible care for all of our residents, and I strongly believe that there is always something we can do to improve the quality of our residents' lives.


I am here to offer support to our residents, their loved ones and my team. For anybody considering care for themselves or for a loved one, our doors are always open should you wish to visit us and find out more.


Jake

Jake Lines

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake Lines, and I am the Client Services Manager here at Thirlestaine Park.


I have five years of experience working in the care sector.


As a Client Services Manager, I love building relationships with our residents and their loved ones. I often find that everyone has such interesting stories to tell and it is always a joy to hear them. All my experience working as a Client Services Manager has been incredible, and I feel privileged that I am able to support families and loved ones through their journey into care.


Josie

Josie Sumner

Job Title: Activities and Wellbeing Coordinator

Joined: 2023

Hello, my name is Josie Sumner, and I am the Activities and Wellbeing Coordinator here at Thirlestaine Park.


I studied social care in college in the 90s and have worked in care homes and in the community as a carer since I was 18. I enjoy working in activities as I love helping our residents achieve stability and mental wellbeing in a new environment. Seeing our residents smile and have fun fills me with joy.


I live in Evesham with my dog Maisie, and I have two grown sons.