Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA
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9.8 137 Reviews
  • Thirlestaine Park Care Home, Cheltenham
Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose built to deliver professional, high-quality care in a luxurious yet modern environment.

Thirlestaine Park boasts numerous facilities designed with its residents in mind, including multiple living and dining rooms, a hair and nail salon, an activities and wellbeing room and a private dining room for celebrating special occasions with a personalised three course meal. Thirlestaine Park also has its own secure landscaped gardens perfect for enjoying a morning stroll, some exercise or simply a cup of tea with a view! All residents at Thirlestaine Park have their own spacious and stylish bedrooms with an en suite wetroom.

Thirlestaine Park's staff include a creative and enthusiastic activities and wellbeing team, who plan an inventive and engaging weekly schedule full of events tailored towards their residents interests and hobbies.

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Care Provided by Thirlestaine Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Satora (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Thirlestaine Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Thirlestaine Park Care Home Reviews (137)

Total of 137, showing 121-137
9.8

Thirlestaine Park Care Home has a Review Score of 9.8 (9.806) out of 10, based on 18 reviews in the last 2 years. Over all time Thirlestaine Park Care Home has 137 reviews.

Overall Experience

  • 119
  • 17
  • 1
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Date Published

137
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7
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119

Review from Ronald D (Resident) assisted by family/friend published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for a two-week stay following an accident and hospitalisation in the Lake District. I settled in well and have been very impressed with all aspects of the care and attention I have received.

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Review from Jo B (Daughter of Resident) published on 29 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father from his home in Northern Ireland to Thirlestaine Park as his health was deteriorating and we wanted him to be close to us. I am so happy we chose Thirlestaine Park. It is a very comfortable and caring place to be. The staff are wonderful and dedicated.
The care he received was
fabulous and I am so grateful to everyone there for making his stay so relaxed. He was in the final stages of cancer and I am very happy to say that I couldn’t have asked for better care. Thank you.

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Review from Rosalind P (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident at Thirlestaine Park from Jan 2015 till his death at the end of February 2016. Throughout his time there he received excellent care, increasing as he became progressively more frail. The staff were always cheerful and compassionate to him and to me. They were fully appreciative
of his wish to maintain as much independence as possible and sensitive to this as he became more reliant on their care. A peaceful very comfortable environment, comfortable rooms and excellent communal space.

Reply from Terri Berry, Client Services Manager at Thirlestaine Park Care Home

Dear Rosalind, thank you for sharing your personal experience of Thirlestaine Park. I will pass on your feedback to the whole team. Warm regards, Terri


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Review from Wendy Y (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were helpful and supportive during this very difficult transition for my mum from the home she had lived in for 62 years and where she had envisaged ending her days, to being looked after in somewhere she didn't know. They are all very kind and considerate and Mum is more settled as time
goes on. At 99, she chooses not to join in all of the activities on offer but is always asked. The staff have also been considerate of my sister's and my needs as have had to come to terms with this period of Mum's life. The facilities are excellent, but it is the people who make this a home.

Reply from Terri Berry, Client Services Manager at Thirlestaine Park Care Home

Dear Wendy. Thank you for sharing your personal experience of Thirlestaine Park. I am delighted to hear that we have been able to support you all during this transition. All of the team work hard to facilitate such change and they will be very happy to hear your feedback. Thank you, Terri


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Review from Hilda T (Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying here for several months now, and I must say that I have enjoyed every minute. The staff are extremely caring and kind and always available when you need them.

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Review from Mike C (Son of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very modern and well equipped care home. Mum was happy in the home and with the loving and caring support of the staff has improved significantly. Her only concern is the low number of residents in the newly built care home. This will improve with time. Highly recommended.

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Review from Shirley R (Wife of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my husband into this care home when our previous on had to close it's nursing wing. He, we and the carers here have all had to adapt to new ways regimes etc. but in spite of one or two minor glitches things are going very well and my husband has settled in happily. The most difficult part of
each day is around the time of the evening meal when many of the residents require a lot of help with feeding whilst others (my 90 yr old husband especially) want nothing more than to be put to bed. The number of carers often seems to be inadequate for the tasks required of them at this time but they remain kind and as helpful as possible.

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Review from Betty S (Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by the treatment I received here.

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Review from Helen J (Daughter of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very welcoming; staff treat the clients and families with dignity and respect. The meal choice is good and well cooked; we were always offered a drink as visitors. The only constructive criticism I have is that we took my mum outside in the wheelchair and got into a small back locked garden,
we didn't have the code to get back in and there was no way of contacting anyone. There should be a call bell/alarm or someway of contact.

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Review from Dawyne O (Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Thirlestaine Care Home in Cheltenham is superb in every way - excellent staff, outstanding care, excellent food.
A happy caring home, marvellous interaction with all staff, a happy place to be. I have stayed there twice for post operation respite, this home is excellent. Staff are outstanding.

Reply from Terri Berry, Client Services Manager at Thirlestaine Park Care Home

Dear Dawyne, thank you so much for sharing your personal experience of Thirlestaine Park. It is superb to hear such amazing comments about the team and I will make sure this is shared with them. Very best wishes, Terri


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Review from Gwyneth (Daughter of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming and supportive care home. The staff are excellent. They work well in a team and appear to be valued by the management. It's a happy place.

Reply from Sara Morrissey, Home Manager at Thirlestaine Park Care Home

Thank you for taking the time to share your experience of Thirlestaine Park. The team do indeed work very well together and I will make sure that your comments are shared with them. We take pride in everything we do here but most importantly, we enjoy it. We are indeed a happy home! With best wishes, Sara.


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Review from D W (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Thirlestaine House care home for my mother because it ticked all the boxes for her needs. We as a family were warmly welcomed on every visit and we enjoyed using the comfortable facilities. Mum needed lots of nursing especially in her last days. The nursing staff were wonderful, caring and
thoughtful and carried out their duties very expertly, and after mum passed away she and her family were treated with dignity, by all the staff at the home. For this we are so grateful it helped mum and her family through a very difficult journey. Thank you to everyone.

Reply from Terri Berry, Client Services Manager at Thirlestaine Park Care Home

Thank you for these kind words which will mean a great deal to the team when I share them. For us, supporting the family and friends of our residents, as well as caring for the resident themselves, is of equal importance. I'm very glad that we were able to provide you with comfort at such a difficult time. Wishing you the very best, Terri


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Review from S P (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old mother needed respite care after a fall at Christmas before returning home to Devon. After research Thirlestaine seemed to offer all that was needed. Good inspection report, modern roomy building, modern, clean, friendly staff and quiet atmosphere. Everywhere fresh and bright with pictures
and flowers. From initial meeting with manager, assessment at home, care for four weeks, good amenities for family visits, and sincere good wishes on leaving - we couldn't have wished for anything more or a more positive experience. Hopefully this has given mother a positive insight into residential care when the time comes.

Reply from Terri Berry, Client Services Manager at Thirlestaine Park Care Home

Thank you for taking the time to review our home. I'm so very pleased that Thirlestaine Park met your expectations and that we were able to help your Mother at such a difficult time. Very best wishes to you all, Terri


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Review from Derek P (Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed my stay very much.

Reply from Terri Berry, Client Services Manager at Thirlestaine Park Care Home

Dear Derek, I'm so glad to hear you enjoyed your time with us at Thirlestaine Park. Do come back and see us anytime! Warm wishes, Terri


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Review from J R (Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very well managed but could do with a TV engineer on site.

Reply from Terri Berry, Client Services Manager at Thirlestaine Park Care Home

Dear John, thank you so much for your review of our home. The issues regarding your television were brought to my attention and I am very sorry for any inconvenience caused. There was a slight problem with that particular TV in respect of programming but this is now fully resolved. Best wishes, Terri


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Review from John B (Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent care. The room and public lounges were very comfortable and beautifully furnished. The food was very good, with plenty of choice. Plenty of activities arranged, although I didn't join in all of them. Once a fortnight, a pub lunch was arranged - very good! I was in the care home
for 7 weeks as my wife had surgery - she is my full time carer. This is the second time I have been in Thirlestaine and would be happy to go again should the need arise.

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Review from Kat W (Stepdaughter of Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, clean and quiet premises.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Thirlestaine Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Thirlestaine Park Care Home is calculated as follows: ( (173 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 211 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thirlestaine Park Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Anna

Anna Satora

Job Title: Home Manager

Joined: 2023

Hello, my name is Anna Satora, and I am the Home Manager here at Thirlestaine Park.


I have a Bachelor's Degree in Nursing, and I am passionate about working within the senior care sector.


My focus is on providing the best possible care for all of our residents, and I strongly believe that there is always something we can do to improve the quality of our residents' lives.


I am here to offer support to our residents, their loved ones and my team. For anybody considering care for themselves or for a loved one, our doors are always open should you wish to visit us and find out more.


Jake

Jake Lines

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake Lines, and I am the Client Services Manager here at Thirlestaine Park.


I have five years of experience working in the care sector.


As a Client Services Manager, I love building relationships with our residents and their loved ones. I often find that everyone has such interesting stories to tell and it is always a joy to hear them. All my experience working as a Client Services Manager has been incredible, and I feel privileged that I am able to support families and loved ones through their journey into care.


Josie

Josie Sumner

Job Title: Activities and Wellbeing Coordinator

Joined: 2023

Hello, my name is Josie Sumner, and I am the Activities and Wellbeing Coordinator here at Thirlestaine Park.


I studied social care in college in the 90s and have worked in care homes and in the community as a carer since I was 18. I enjoy working in activities as I love helping our residents achieve stability and mental wellbeing in a new environment. Seeing our residents smile and have fun fills me with joy.


I live in Evesham with my dog Maisie, and I have two grown sons.