Abbey Wood Lodge

173 County Road, Ormskirk L39 3LU
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9.8 124 Reviews
  • Abbey Wood Lodge, Ormskirk
Abbey Wood Lodge care home in Ormskirk, Lancashire provides people with a caring, supportive home.

The care home has a wide range of facilities and social activities. Residents can enjoy landscaped gardens.

Trained staff give people a wide range of care services such as dementia care, respite care etc.

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Care Provided by Abbey Wood Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Cowen (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Abbey Wood Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,210
    • RESPITE Self-Funded Residential Care from £1,323
  • (these prices are only a guideline, please contact Abbey Wood Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.


  • Parking

  • Number of off-road parking bays at the front of Abbey Wood Lodge including a disabled bay. Additionally, restriction free parking on County Road.


Abbey Wood Lodge Reviews (124)

Total of 124, showing 21-40
9.8

Abbey Wood Lodge has a Review Score of 9.8 (9.808) out of 10, based on 42 reviews in the last 2 years. Over all time Abbey Wood Lodge has 124 reviews.

Overall Experience

  • 106
  • 16
  • 0
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Date Published

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Review from Robert E (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful and residents are looked after very well. Facilities are excellent and carers are respected and liked by Mum. I never hear Mum say a bad word about the carers.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you for your review. The team are exceptional, and we are rightly proud of the care they deliver. We are so glad your mum is settled and enjoying her time with us at Abbey Wood Lodge.


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Review from Phil P (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The peace of mind I now have from knowing my mum is cared for at Abbey Wood is priceless. The staff are lovely, always keep me informed if she's not feeling well, and the food is wonderful. All in all, it's lovely.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you for your review. The team are exceptional, and we are rightly proud of the care they deliver. We are so glad your mum is settled and enjoying her time with us at Abbey Wood Lodge.


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Review from Andrew T (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care, as usual, lovely day out with Mum to see the Panto with other residents. Mum is well looked after and has been since she has been there, more than a year and a half now, food is always fantastic.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words Andrew I will be sure to pass them on to the staff.


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Review from J H (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - my mum is very happy considered warm and very well fed!

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

Thank you for your review. The team are exceptional, and we are rightly proud of the care they deliver. We are so glad your mum is settled and enjoying her time with us at Abbey Wood Lodge.


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Review from J H (Daughter of Resident) published on 25 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked in the front door of Abbey Wood Lodge I knew it was the place for Mum. The staff are friendly, welcoming and always cheerful. The rooms are clean, nicely decorated and serviced regularly. There were a lot of activities going on in the run-up to Christmas when I visited and I enjoyed
participating with my mum. That was a nice opportunity. I stayed for a few meals and the food was great. The staff are very attentive and Mum only needs to ask to get anything she needs. I’m so thankful she is in such a nice place and that she is safe and well cared for.

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

It warms our hearts to hear about the positive experience you and your family have had since your mum's arrival at Abbey Wood Lodge. We strive to create a welcoming and compassionate environment for all our residents and their loved ones. Building strong relationships with our residents' families is essential to us, and we're delighted to hear that you feel welcomed and at ease.


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Review from Christina G (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad decided that he wanted to move into the safety of a care home knowing that there would always be someone there to help him when he needed it. I looked around several homes there's always a compromise, so I couldn’t believe my luck when I visited Abbey Wood Lodge. I was greeted by one lady on
reception who took me around the home and then sat down with me to discuss my dad and answer any concerns or questions I had. The bedrooms are nicely decorated, clean and bright. Lovely lounges, no old antiquated chairs. There was an afternoon event going on in the lounge for the residents, and it certainly gave me the feeling that Abbey Wood Lodge was full of life. So often not the impression you get when visiting care homes. My dad has moved in, and he absolutely loves it. I asked him if was he happy, and he replied ‘very"- that is truly peace of mind for me.
To all the staff, I would like to say thank you for welcoming him and making it feel like home.

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

Thank you for your lovely review, it is a wonderful testament to the staff that you take great comfort with the care your dad is receiving. It is true, it can be a minefield but we are glad that you have had help every step of the way.
It is so nice when families appreciate the hard work that goes into keeping everyone happy and content. That's what all the staff here at our beautiful home try and achieve. I will pass on your comments and compliments to all the team at Abbey Wood Lodge.


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Review from D M (Friend of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff work extremely hard to ensure all resident's comfort, happiness and well-being. They are also very kind and caring. This is what I consistently experience whenever I attend Abbey Wood (at least once weekly).

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

Thank you for your review and 5-star ratings. We do appreciate feedback from family members who are able to give others a true picture of the care and daily life of their loved ones at Abbey Wood. I will pass your comments to our staff.


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Review from Beryl C (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very good and very caring. Would recommend this care home to anyone needing a place to stay.

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

Thank you very much for your 5-star review and comments regarding Abbey Wood Lodge. The team work very hard to ensure that everyone is well cared for and all are happy and safe, it is great to know that their care has made such a positive impact on your wife's health and well-being.


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Review from Maureen B (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really upset as a family when it became obvious to us that we could no longer look after my husband at home. However, the staff at Abbey Wood Lodge have helped enormously with his transition into the care home environment which has allowed us to have comfort that all his needs are taken of.
He is happy in his new environment which in turn makes us happy as well.

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

Thank you for your review of Abbey Wood Lodge, it is very much appreciated. It is good to receive first-hand testimony regarding life in this beautiful home.


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Review from Emmalene C (Granddaughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely review; this means a lot to me and the team.


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Review from I P (Son of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon arrival in reception, we are greeted with a smile; all receptionists are welcoming and complete their job in a professional manner.
With so many staff in a care home, it is very difficult to know them all. I know that some are not as friendly as others, so I must highlight and praise three particular
members of staff.
The medical care and contact with the local GP practice is excellent. One staff member goes above and beyond in helping residents with their medical care - she is very friendly, a good listener and a dedicated professional.
I am happy that all these people are taking great care of all the residents.

Reply from Jayne Burns, Lodge Service Advisor at Abbey Wood Lodge

Thank you so much for such a lovely review. We really do try to make the Lodge welcoming for our families as well as our residents. I will make sure the manager and the team know how happy you are.


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Review from Clare F (Wife of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father's Day breakfast, myself and our daughter came to Abbey Wood Lodge - absolutely fabulous; everyone enjoyed their breakfast, so a massive thank you to the event manager and the chef for the wonderful food and activities.

Reply from Jayne Burns, Lodge Service Advisor at Abbey Wood Lodge

Thank you for your feedback. I shall ensure Laura and the team know how much you enjoyed it, and look forward to seeing you at our next event.


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Review from Susan K (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has reviewed the best standard of care during his five years at Abbey Wood Lodge. The staff are always caring, responsive and meet his needs with dignity. He has formed an excellent relationship with them and always feels safe, secure and well looked after. He has always described the food
provided very positively - get loves his food! He has been involved in many activities, including days out during his time at Abbey Wood Lodge. I and all member of my family are very pleased that we chose Abbey Wood Lodge for Dad.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely comments; I’ll be sure to share them with the staff. We love having Dad at the Lodge; he is part of the family.


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Review from K M (Son of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lodge is an excellent facility, the staff are brilliant in how they care and see to the needs of my father. There are a lot of different activities in the day for them to do. We always feel welcome when visiting and are so pleased and confident in the care he is getting. The food is of very high
quality.

Reply from Jayne Burns, Lodge Service Advisor at Abbey Wood Lodge

Thank you for your lovely review of our home. I will be sure to pass on to the care team how pleased you are with the care your father receives.


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Review from J H (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout her time at Abbey Wood Lodge, my mother received excellent care. There were plenty of activities to keep occupied in an enjoyable way. The care she received towards the end of her life was full of compassion. She passed away very peacefully at the home on June 2nd having received the last
rites in accordance with her wishes and faith.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your words. Your mum will be very much missed.


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Review from S M (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at quite a few homes in our local area and this home was by far the nicest. The staff are very welcoming and help with any questions we have. My dad has settled in really well and enjoys the company of other residents as he lived on his own for quite a few years. He loves all the activities
and joins in the best he can. The care he receives in amazing is amazing. The home is very clean and the food is lovely, would highly recommend Abbey Wood Lodge.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely review, I will be sure to pass this onto the care staff.


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Review from H H (Granddaughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is a resident here and she is so well looked after. Her room is very homely, they offer activities regularly and take the residents out into the community. The care staff are wonderful in taking care of my grandma and the home is always pristine clean. The manager is always on standby to
help with absolutely anything and answer and queries. Would 100% recommend it to anyone looking to have their relative well looked after.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words it means so much to the staff and myself here at Abbey Wood Lodge. We are delighted with how well your grandma has settled in and enjoys the activities.


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Review from Rosemary B (Sister of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my sister who has been a resident at Abbey Wood Lodge since just before Christmas. The care she receives is so excellent. The staff are all friendly and kind towards my sister and myself when I visit. They really are very professional, but with kindness, sensibility and genuine care,
and also wonderful sense of humour. My sister is happy, well cared for, and has a fantastic social life with the care home. I think the manager and staff do a most worthwhile job and fully deserve the praise. It's like a five-star hotel!

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words it’s been lovely how well your sister has settled into the home. She loves bingo and the activities in the community are a big hit.


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Review from A D (Niece of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, comfortable surroundings, good social activities like bingo. I would highly recommend this home to any relatives or friends.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind review, means a lot to us at Abbeywood Lodge.


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Review from S G (Friend of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All are so friendly and professional and welcoming.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thanks you for you review. It means so much to us as a team.


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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Abbey Wood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Abbey Wood Lodge is calculated as follows: ( (431 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 494 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Wood Lodge is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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