Abbey Wood Lodge

173 County Road, Ormskirk L39 3LU
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9.8 124 Reviews
  • Abbey Wood Lodge, Ormskirk
Abbey Wood Lodge care home in Ormskirk, Lancashire provides people with a caring, supportive home.

The care home has a wide range of facilities and social activities. Residents can enjoy landscaped gardens.

Trained staff give people a wide range of care services such as dementia care, respite care etc.

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Care Provided by Abbey Wood Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Cowen (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Abbey Wood Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,210
    • RESPITE Self-Funded Residential Care from £1,323
  • (these prices are only a guideline, please contact Abbey Wood Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.


  • Parking

  • Number of off-road parking bays at the front of Abbey Wood Lodge including a disabled bay. Additionally, restriction free parking on County Road.


Abbey Wood Lodge Reviews (124)

Total of 124, showing 41-60
9.8

Abbey Wood Lodge has a Review Score of 9.8 (9.808) out of 10, based on 42 reviews in the last 2 years. Over all time Abbey Wood Lodge has 124 reviews.

Overall Experience

  • 106
  • 16
  • 0
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Date Published

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Review from E H (Son of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at a few homes in the area we chose Abbey Wood as the facilities and the home in general were superior. The staff were so friendly and welcoming too, since my mum moved in the staff have done everything you could imagine to help her settle in at this difficult time. My mum wasn’t in great
health when she arrived but within weeks she was looking and feeling better due to the very high standard of care given to her by the staff, by making sure the relative medical staff saw my mum. Which I couldn’t get when she lived at home. There’s always something going on in the home from bingo to children from local schools coming in to interact with the residents and special events like Mother’s bunch. I can’t thank the manager and her team enough for everything they have done over the months.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your comments I will pass this review on to staff. We are very glad you're happy with the service we provided at Abbeywood Lodge and Mum has settled in like part of the family.


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Review from M M (Friend of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit our friend, the staff were very friendly. Nothing seems to be any trouble. Had lunch in the purple room, it was delicious. Afterwards, we went into the lounge and had a natter with our friend.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you for your review this means so much to me and the care staff. We pride ourselves in delivering the highest standard of care to all our residents and families and friends.


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Review from R H (Friend of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent location in Ormskirk.
Great atmosphere and the staff are always available and on hand to help with any questions. My friend is very settled since arriving at the home and has improved in health with the care and attention received.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely comment, this means a lot to myself and the care team.


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Review from Christine M (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have found a better and lovely care home for my mum. It literally is now like her home, and she settled in no time at all. The staff are exceptionally caring. She has not looked so well and contented for many years. She loves the food, good, healthy, nourishing food and enjoys all the activities
she takes part in. Abbey Wood is clean and warm, and the staff are so friendly and careful. Thank you for giving me my mum back.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your review, Christine, I'll be sure to share it with the care team.


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Review from Patricia C (Friend of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited our friend and were very impressed with the whole package she was receiving. She was very happy and contented. We had a lovely visit, hopefully, the first of many. I have needed to deal with a number of care homes over the years regarding family members. Abbey Wood Lodge surpasses
every one of them, 100%. Fantastic. Well done.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely words, I will be sure to pass them on to the staff.


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Review from Joan W (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away at Abbey Wood Lodge. I cannot praise too highly all the staff. The carers, the cleaners, clerical, catering etc. My mum was looked after with care and compassion. She was never alone. As for the family, Abbey Wood could not do enough for us. They were so sympathetic and kind.
We were kept up to date with all care. The carers made sure that medical professionals were called for when needed. Thank you everyone at Abbey Wood.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much Joan for your lovely words, it has been a pleasure to look after your mum and get to know you all. Take care and we are here if you need anything.


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Review from A T (Son of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care. Mum looks years younger, can't praise them enough. Mum couldn't walk properly when she arrived and is now running. Speechless.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words. Mum is part of the Abbey Wood Lodge family.


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Review from Lisa B (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place! All the staff at Abbey Wood lodge are amazing. They are friendly, approachable and nothing is too much trouble. Both my parents live at Abbey Wood and even though they have very different needs the staff cater for both of them brilliantly. They are both well cared for and looked
after, treated as individuals, and most importantly very happy. I have nothing but praise and would highly recommend Abbey Wood lodge to anyone. Thanks so much guys for everything you do for mum and dad.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely words, Lisa. I will pass your comments on to the staff. Mum and Dad are part of the AWL family.


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Review from S C (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Abbey Wood Lodge for the past 6 months. She settled in well very quickly and loves living there, she even calls the other residents her ‘other family’. The staff are amazing. They are friendly and approachable and have done an excellent job of settling my Mum in and also
making us as a family, feel very happy with our choice of care home. We are kept up to date with any concerns and they are always available for any queries. The home itself is modern and purpose-built, very close to Ormskirk Town Centre, with a park on its doorstep, which is a bonus. It’s very clean and the facilities are excellent. The food is lovely. I would highly recommend Abbey Wood Lodge.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you, I will be sure to pass your lovely words on to the staff. We pride ourselves here at Abbey Wood Lodge to make families feel settled just as much as our residents. So glad Mum is settled and happy.


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Review from Sue G (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are at Abbey Wood Lodge and are extremely happy. The staff are so friendly, creating a real family feel, and are so caring. The staff go the extra mile to get to know mum and dad and make their stay enjoyable. It is very much appreciated. I would highly recommend the care home.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words, Sue. Mum and dad are a very big part of the Abbey Wood Lodge family. Am so glad they are happy.


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Review from Peter D (Relative of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my relative received was excellent. The home has a happy environment and the staff are caring and professional. Our relative has been in the home for 18 months and at no time have we been concerned about her welfare and treatment. Her general health and mental well-being have improved considerably
since being in the home.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your comment Peter, it's a pleasure to look after your loved one. Look forward to seeing you soon.


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Review from Jan L (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since April 2021, my brother and I are so thankful for the continued care and compassion shown to mum by all the staff. Mum being 96 has a few health problems and the staff support her ongoing issues really well. Covid has added undue pressure to all the staff but with the guidelines
set out by Lancashire and good leadership they did what they had to do. Such difficult decisions at such difficult times. Thank you.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much, Jan for your lovely words. Its been a difficult time but with the support from our families, we have got through this and are looking forward to the future.


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Review from Catherine R (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I would like to say if anyone is in the difficult position of having to choose a Care Home I would not hesitate to recommend Abbey Wood Lodge. The Lodge is always immaculate and feels more like a hotel than a Care Home. All the staff are extremely caring and reassuring and have been very supportive
of our family during these difficult and challenging times. The Manager is amazing, very professional, and caring and she has created a happy friendly environment all round. A massive thank you to everyone for going that extra mile.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your words, Kate. I will ensure that they are passed on to the care team. Mum is a joy to look after and the staff will really appreciate your praise of their care towards Mum.


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Review from A S (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I was unable to visit mum more than once due to Covid outbreaks, the staff at Abbey Wood Lodge provided regular updates about her. When the chance eventually arose to visit, it was clear to see she had been well looked after and nourished. Mum’s since moved to another home as her needs have
changed and I’d like to take this opportunity and forum to thank the manager and her team for all their hard work, with a special mention to one member of staff in particular who I spoke with on several occasions. Kind regards.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for the lovely review, I will pass this on to the staff. We understand how hard it has been for all families and like to keep them updated every step of the way. I hope your mum settles in well at her new Home.


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Review from Jonathan F (Son of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one my dad has felt that this lodge was an extension of his home and family. We as a family feel that my dad could not be better looked after. Every time we visit you aren’t made to feel like a visitor but made to feel like it’s a family environment. My dad has complex needs and the lodge and
staff cater for his every need. The staff keep you updated constantly which is a great thing. Even though we have had lockdown we still have received pictures and newsletters of what has been happening and informed of in-house activities. Athena company should be very proud of the manager and the rest of the staff at Abbey Wood because without you guys it wouldn’t stand out and excel our expectations daily. Thank you for being a part of my dad's life as I’m certain you have given him extra years with your love, fun, and dedication.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words, it means so much and I'll pass this on to the staff. Your dad is part of the Abbey Wood Lodge family and has staff smiling daily. It's a pleasure to be able to look after him.


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Review from Peter M (Brother of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when everything was new and quite frightening, the staff were excellent showing empathy, compassion, and kindness. This is evident every time I visit too and my brother is responding extremely well to it. Thank you for your professionalism and kindness.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much Peter for your lovely words. I'll be sure to pass this on to the care team.


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Review from S S (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reception staff very diligent and polite. All rooms clean and tidy. Covid test for visitors is procedurally good and well-conducted. Care staff are pleasant and appear genuinely concerned and caring for the residents. My dad has been in about 2 months and has settled in well.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

We appreciate you taking the time to comment, thank you so much, I will pass your comments onto the staff. Look forward to seeing you soon.


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Review from Stephen J (Son of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Abbey Wood Lodge now for nearly 4 years and has been looked after well. The level of care has improved even further since the current Manager, who was promoted internally took up her new role. Mum who suffers from Dementia is always happy and smiling when we go and see her and the staff
go beyond the norm to make our visits as enjoyable as possible. There are always lots of smiling faces when we visit from both staff and residents along with a clean and welcoming home.

Reply from Laura Cowen, Lodge Manager at Abbey Wood Lodge

Thank you very much for taking the time to review Abbey Wood Lodge. Your kind comments are very much appreciated and will certainly help others who are searching for a 'forever home' for their loved one. Mum is very much part of our family here at Abbey Wood Lodge. see you soon


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Review from Julie J (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mum who lives with us recently had a two-week respite break at Abbey Wood Lodge when we had a much-needed break. The building and furnishings are attractive, clean, modern and fresh. She had an en suite room with a large window to look out of and brought her own bedding for familiarity.
She was a short walk from the reception area and was encouraged to join other residents for dining etc. I was apprehensive at first due to a previous poor experience at another care home but the staff were brilliant and were always on hand to reply to a phone call or email from me to reassure me about how Mum was doing. I was so pleased to hear that Mum had been venturing out of her room to talk to staff and residents. It shows me she felt comfortable there. A beautiful care home is nothing without quality staff. The attentive, friendly, caring, competent staff are what make Abbey Wood Lodge such a great place. Mum will be returning there when we have our next break.
Thank you Abbey Wood Lodge!

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you for your lovely review, Julie. It is always nice to hear from family members feeling like their loved one is cared for and looked after and that you feel so supported from our members of staff. We look forward to having mum back very soon.


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Review from Martin B (Son of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review follows the most unusual period of pandemic lockdown. The staff have been exceptional at caring for my mother over a very difficult time for all concerned. Thank you to all of you. Since my mother moved to Abbey Wood Lodge there has been a high turnover of managers. In spite of this instability,
the staff have stuck to their task with the manager now in charge there is already a noticeable improvement. Well done to her.

Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you for your review on behalf of your mother. It's always great to hear such positive feedback, the team really appreciate it. We cannot fault our staff, in fact, they are a 5* star team, and through this last year, have worked hard to make everyone as comfortable as they can. We guarantee to keep the standards high. Thanks again.


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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Abbey Wood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Abbey Wood Lodge is calculated as follows: ( (431 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 494 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Wood Lodge is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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