Abbey Wood Lodge

173 County Road, Ormskirk L39 3LU
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9.8 124 Reviews
  • Abbey Wood Lodge, Ormskirk
Abbey Wood Lodge care home in Ormskirk, Lancashire provides people with a caring, supportive home.

The care home has a wide range of facilities and social activities. Residents can enjoy landscaped gardens.

Trained staff give people a wide range of care services such as dementia care, respite care etc.

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Care Provided by Abbey Wood Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Cowen (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Abbey Wood Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,210
    • RESPITE Self-Funded Residential Care from £1,323
  • (these prices are only a guideline, please contact Abbey Wood Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.


  • Parking

  • Number of off-road parking bays at the front of Abbey Wood Lodge including a disabled bay. Additionally, restriction free parking on County Road.


Abbey Wood Lodge Reviews (124)

Total of 124, showing 61-80
9.8

Abbey Wood Lodge has a Review Score of 9.8 (9.808) out of 10, based on 42 reviews in the last 2 years. Over all time Abbey Wood Lodge has 124 reviews.

Overall Experience

  • 106
  • 16
  • 0
  • 1
  • 1

Date Published

124
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Review from Janet H (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum broke her leg last year and is only able to take a few steps, however, all the staff have so much patience with Mum and encourage her to do what she is able to. Without this encouragement Mum would have been totally immobile I am sure. Communication has been difficult throughout Covid but the manager
and the team have always made sure that family and friends have been able to connect with residents in many different ways and again staff have shown much patience in this. The home has kept us informed of any changes in the home and have facilitated visits to relatives, always following government guidelines. The care, food, maintenance has continued to be of the same high standards regardless of the difficult conditions that the home and staff have had to endure with covid. I certainly feel that Mum is as well as she is because of the love and care she receives from all the staff along with the lovely home-cooked food and that gives us comfort and reassurance as a family.

Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

We really appreciate the time you have taken to complete this positive review. Our staff take great care and respect when providing support for all our residents and their loved ones. We are particularly proud of the incredible work they do on a daily basis while we work through COVID-19. We have tried to keep life as "normal" as possible, and our standards are high at Abbeywood. We have stayed within Government guidelines all the way, hopefully keeping loved ones informed. Thanks for your lovely comments, and I will make sure that the staff are told, it's greatly appreciated.


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Review from Alwyn S (Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have resided at Abbey Wood Lodge for five years now and have seldom needed to complain about my care. Overall, I can say it is extremely good!

Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you so much for your lovely review. We really do work hard at providing daily care, and times have been difficult. Communication is also a big part of what we do, and I am glad you feel we do it well. Thanks for continuing to support us as always.


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Review from Dawn H (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chatted to a staff member as Mum needed help. The manager visited Mum at home and was friendly, informative, understanding and talked to Mum as if she has known her all her life. Mum went in Easter Monday and she has blossomed with the love and care shown. She has now joined in activities and talked
with other residents, so totally different.

Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you, Dawn, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Abbeywood Lodge has been so positive. All of our team are committed to providing the best possible care experience, for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from Donald W (Husband of Resident) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Abbey Wood were wonderful and I thought of them as extended family. They all took such good care of my wife and were so sympathetic and helpful when she died. The head office in Southport left a bit to be desired.

Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you very much for taking the time to review Abbey Wood Lodge. Your kind comments are very much appreciated and will certainly help others who are searching for a 'forever home' for their loved one. We are sorry about the passing of your wife, but rest assured she was well taken care of and loved.


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Review from Dorothy R (Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in August 2019 after falling and a spell in hospital. My family and I were impressed by the welcome, cleanliness and appearance of my room. The staff are very helpful and are good at getting the necessary medicines required, and show real care and thoughtfulness. I think that they work hard
and things carry on well in spite of staff shortages sometimes.

Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you for your lovely review, it is a true testament to the staff that you take great comfort with the care you received at Abbey Wood Lodge when you stayed with us. It is so nice when those who actually stayed here, compliment the care and dedication concerning our staff. They are all 1st class. I will pass on your comments and compliments to all our truly wonderful team.


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Review from D E (Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the virus, not much is going on.
Staff are pleasant and helpful.
A phone in my bedroom would add greatly to my stay.

Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. A telephone can be provided if you contact the reception area at the Lodge.


I will pass on your feedback to the team.


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Review from H W (Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and friendly - all the staff here at the above resident property.

Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you very much for such a kind review. We very much appreciate your words, the manager and her team, work so hard to ensure that they deliver nothing but the best of care.
The staff are specially chosen for their empathy towards all of our residents who are part of our family. They are there to assist with anything you need, at all times. I will let them know of your lovely words.
Thanks again.


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Review from Anita M (Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay in here is good, feels like a hotel at mealtimes and night time, very friendly place.
Staff and carers are very good and will help you if needed. I have had lots of laughs and fun. Activities have been very grateful for me.

Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you for your glowing review, we really appreciate your kind words. The manager and the team at Abbey Wood Lodge cherish our residents and strive to make our home a happy environment.
Yes, indeed, a lovely environment is what we offer here, along with marvellous food and activities. Keep on laughing, we always guarantee smiles.


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Review from R E (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are impressed with the care my father is receiving at Abbeywood Lodge. Staff are professional, friendly, caring and nothing is too much trouble for them. They have been very supportive to my mother and myself during this difficult time. There is a wide ranging programme of social activities. The
home is immaculate and the food, good and varied. Cakes are excellent. It is comforting to know my father is being so well looked after and we are extremely pleased with our choice.

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Review from M W (Friend of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended my first coffee morning to meet with a recently enrolled resident, arranged after my initial visit a fortnight previously.
On both visits, I was welcomed into a safe and friendly environment. The staffing levels appeared good and residents appeared to have their needs considered and met with
friendliness and dignity. The whole environment appears to be a wonderful "home from home" and a visitor, I was made most welcome.

Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

Thank you for your lovely review. We are so pleased that you enjoyed your visit to Abbey Wood Lodge, our weekly coffee mornings are always a good opportunity for everyone to join our family atmosphere and enjoy the "home from home" warm welcome. I will be sure to pass on your comments to the staff team.


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Review from C P (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a great time, think everyone did. Also, Mum loved going on the old train ride and seeing all the old trains. Everyone was very caring.

Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

Thank you for your lovely review regarding the care at Abbey Wood Lodge and the recent trip that you and your Mum attended, our lifestyle coordinators like to arrange meaningful outings for our resident to enjoy and if the family can attend it makes the experience even more enjoyable for them. I will pass on your comments to the team.


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Review from L F (Friend of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great friend of 50 years suffered from dementia, eventually, she went into Abbey Wood Lodge. I visit her every day and I must say that all the staff are wonderful and so caring and the whole place is spotless. It is a real pleasure to visit. I would recommend Abbey Wood Lodge to anybody.

Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

Thank you for taking the time to review the care at Abbey Wood Lodge, we are so pleased that your friend is happy and settled and that you enjoy your daily visits. I will pass on your kind words to the team.


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Review from Stanley E (Husband of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife became a resident at Abbey Wood Lodge due to her frailty. She feels happy here, I have been to have lunch with her. The food is excellent. It is very comfortable here and the staff are good.

Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

Thank you for your lovely review.We are so pleased that your wife is happy and settled, I am glad that you are both enjoying your lunches together and the home cooked menu that we offer. I will pass on your kind comments to the staff team at Abbey Wood Lodge.


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Review from Catherine E (Resident) assisted by family/friend published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Abbey Wood. I am content. The food is homemade and a good variety to suit all. My room is very comfortable and well-appointed. The staff are polite and helpful day and night. I like to have meals in the dining room with other residents. There are lots of activities for residents.

Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

We are so pleased that you are happy and content at Abbey Wood Lodge, and enjoying the company of the your new friends. I will pass on your lovely comments to the staff team.


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Review from Janet D (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been very impressed with everything at Abbey Wood Lodge. My mother feels safe, supported and happy here. The staff are responsive, kind and patient. My mother loves the food, the social activities and the ambience of the setting. We are very happy with this choice.

Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

Thank you for your lovely review. We are so pleased that you and your family are impressed with everything, and that your Mum is happy and enjoying life at Abbey Wood Lodge. I will pass on your kind comments to all the team.


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Review from J H (Son-in-law of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, friendly, clean and tidy.

Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

Myself and the team at Abbey Wood Lodge would like to thank you for your lovely review.


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Review from B A (Husband of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect in every way.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

Thank you for your lovely comments. I will be delighted to share these with our team.


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Review from Corinne G (Friend of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, clean airy surroundings. Caring, helpful, friendly staff. A high degree of professionalism. Very impressed from entering the building until we left. My friend looked peaceful, dressed appropriately and clean. Obviously felt at home with surroundings and staff.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

Thank you for your lovely comments. Your feedback is very much appreciated and I will be delighted to share your views with our team.


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Review from B C (Sister of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff from carers, reception and kitchen and maintenance to be very friendly and helpful. Also cleaning staff are very thorough.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

Thank you very much for your kind words. We very much appreciate your feedback.


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Review from S G (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care given to mum. The staff are very friendly and helpful. The home is kept clean and is light and airy with an outdoor area which mum enjoys on warm days.
Mum tends not to partake in many activities as she is registered blind which is very limiting.
Mum doesn't
have much appetite but the food is OK apart from soggy vegetables.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

Thank you for your very valuable feedback. I’m really pleased to see that you and your Mum find our team friendly and helpful and our environment clean and bright. We aim to provide consistently excellent service in all areas and your comments will help us to achieve this.


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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Abbey Wood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Abbey Wood Lodge is calculated as follows: ( (431 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 494 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Wood Lodge is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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