Abbey Wood Lodge

173 County Road, Ormskirk L39 3LU
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9.8 124 Reviews
  • Abbey Wood Lodge, Ormskirk
Abbey Wood Lodge care home in Ormskirk, Lancashire provides people with a caring, supportive home.

The care home has a wide range of facilities and social activities. Residents can enjoy landscaped gardens.

Trained staff give people a wide range of care services such as dementia care, respite care etc.

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Care Provided by Abbey Wood Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Cowen (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Abbey Wood Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,210
    • RESPITE Self-Funded Residential Care from £1,323
  • (these prices are only a guideline, please contact Abbey Wood Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.


  • Parking

  • Number of off-road parking bays at the front of Abbey Wood Lodge including a disabled bay. Additionally, restriction free parking on County Road.


Abbey Wood Lodge Reviews (124)

Total of 124, showing 81-100
9.8

Abbey Wood Lodge has a Review Score of 9.8 (9.808) out of 10, based on 42 reviews in the last 2 years. Over all time Abbey Wood Lodge has 124 reviews.

Overall Experience

  • 106
  • 16
  • 0
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Date Published

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Review from Gez K (Son-in-law of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law could not have better care. He describes the staff as his family and he is very well loved and cared for.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

Thank you for such lovely comments. I'm really pleased that your father-in-law feels this way about the team, I know he is very much loved and respected by everyone at Abbey Wood Lodge.


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Review from Kevin D (Son of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and extremely friendly and the building itself is well designed and maintained. The residents seem very content and well looked after.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

The Manager and Team would like to thank you for your very kind review. We're really pleased that Mum is enjoying life at Abbey Wood Lodge.


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Review from Andrew T (Son of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of a care home and I was not sure what to expect. It was difficult at first as I did not know what to expect of the staff and management, but once I got to know the staff, they all seem quite happy to be here and this reflects on the care given to the residents. Overall a well run
and caring environment.

Reply from Benita Davies, Cluster Manager at Abbey Wood Lodge

The manager and staff at Abbey Wood Lodge would like to thank you for your review, and are pleased that Mum is settling in well.


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Review from C H (Sister of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved here from a previous care home in another area after the loss of her husband. She never went out alone and there were no activities. Having only been here for a few months she is now enjoying life and able to go out in the park alone.

Reply from Sharon Hall, Home Manager at Abbey Wood Lodge

Thank you very much for taking the time to review Abbey Wood Lodge.


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Review from Joanne C (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been so patient, understanding and kind towards my Mum. Their care has been fantastic.

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Review from M D (Son of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum enjoyed her stay. Has been here before. Overall very nice experience for her.

Reply from Sharon Hall, Home Manager at Abbey Wood Lodge

The Manager and staff at Abbey Wood Lodge are so pleased that your Mum enjoyed her stay with us and would Like to thank you for your review,


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Review from A S (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming and staff are very helpful. Food is very good, rooms are spacious - good facilities and very clean.

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Review from Kay H (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Abbey Wood Lodge on 21st October 2016. The care she receives is first class! She is extremely happy, loves the activities that are provided on a daily basis, especially singing.
She is looked after 24/7 and this gives her peace of mind.
The staff/management are wonderful. The food
is great since taking on a new chef. Her room is modern with ensuite shower - giving her dignity.
I have already recommended Abbey Wood Lodge to many people. The home is fantastic and is a credit to the owners.

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Review from Audrey (Daughter of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff at Abbey Wood Lodge are caring and supportive, not just to the residents but also their families. I have had and continue to have wonderful support from them as I come to terms with the loss of my father and the fact that my mum now needs to be in care. They have listened to me and spent time
with me when I have found the situation very difficult to deal with. They have hugely supported mum, me and our family with the transition of moving into this stage of mums care.


Mum is treated with care, empathy and dignity and I know that when I leave her, she is with people who genuinely care and want what is best for her. This plays a vital role in our ability as a family to come to terms with the situation. I include ALL staff in this recommendation. The staff in the kitchen, laundry, cleaners and the handyman, all have a good friendly and caring attitude toward my mum, happy to stop and say hello and ask her how she is. This makes for a lovely homely and family feel to Abbey Wood Lodge.


Reply from Sharon Hall, Manager at Abbey Wood Lodge

Thank you for the lovely comments and taking the time to review Abbey Wood Lodge.


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Review from Sue A (Daughter of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly staff, nothing is too much trouble and Mum is always treated with dignity. The home is always very welcoming and there is a lovely atmosphere when you walk in.

Reply from Sharon Hall, Manager at Abbey Wood Lodge

Thank you for the lovely comments and for taking the time to review Abbey Wood Lodge.


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Review from Mark W (Son of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff.
Excellent supervision and management.
Excellent facilities.
Excellent food and nutrition.
Excellent care.
Excellent cleaning regime.
Excellent reception.
A caring professional team that is ready to listen respond and fix anything that’s brought to their attention.

Reply from Sharon Hall, Registered Manager at Abbey Wood Lodge

Thank you for taking the time to share your review, I will share all the lovely comments with the team.


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Review from Stanley W (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for 8 months and all of the staff have been very helpful. A very neat and clean care home - I have had no problems whatsoever with the standard of care my father has been receiving.

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Review from Charlotte F (Regular Volunteer) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I worked at Abbey Wood Lodge for two weeks as my work placement for the Prince's Trust programme. Everyone at Abbey Wood strives to give the best care possible and keep the residents happy and active. Things like chair exercise classes, coffee mornings, birthday parties and dancing really keep the residents
engaged and gives them something to so each day. I really enjoyed getting involved and would love to do so again.

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Review from Carol V (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is care home no2 for my dad and we knew instantly it was the one for him. It's modern, clean and has more of a holiday/hotel feel about it. They look after my dad's needs perfectly and seem to genuinely love him. He is clean and peaceful and they let him wander around (at night) without any issues.
They take him out like any normal family outing. He can be himself and we all love to visit. The staff events co-ordinator and management not only treat my dad like family but also us. I am so glad we found Abbey Wood Lodge I don't know what would have happened to dad otherwise.

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Review from M-J M (Partner of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the Abbey Wood Lodge staff and management faultless. The organisation and support from all involved is to be commended. I would recommend the care home to any future resident. I would recommend viewing.

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Review from Diane B (Daughter of Resident) published on 10 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey Wood Lodge has been a Godsend for my mum and dad. When failing health meant that they could no longer stay in their own home, they were dreading the idea of a monotonous care environment. But rather than stifling their independence, Abbey Wood has given them a new lease of life. They now have
a full and active social life in a warm and caring environment. They haven't looked so well for years thanks to all the pampering and stimulation the staff provide for them on a daily basis.
As a family, we were relieved to find a home which could meet both their needs. Everyone who visits them remarks on how lucky they are and how well cared for they seem. The beautiful purpose built environment adds to the sense of community among both residents and family and social activities encourage the family to visit and participate in outings and gatherings.
Abbey Wood really is a special place where residents, their families, and staff all work together to see that every resident lives life to the full.

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Review from G F (Nephew of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, caring, happy, energetic and bright.

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Review from Judi F (Relative of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All clients are treated with respect and dignity, and all residents are encouraged to participate in mutual interests ie; knit and natter, cheese and wine evenings, art, drawing and sewing.


There is a lovely sense of community and caring about Abbey Wood Lodge, and all the staff from the manager,

care assistants to the cleaner are all involved with making all the residents feel at home.

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Review from William W (Husband of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home to anyone who would like to live here. My wife is happy and is well looked after. I have been going out with my wife to restaurants and other days out. I have been involved with this homes' events on the weekends and enjoy them but most important I feel that sense of security
for my wife living at Abbey Wood Lodge. Thank you.

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Review from Christine B (Daughter-in-law of Resident) published on 28 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey Wood is an excellent place and my father-in-law has settled really well into his new life there. The facilities are modern, clean and well designed. The staff are always very welcoming and obviously care with a passion about all of the residents. The activities and outings that are organised on
a regular basis, cater for all interests and I know that my father-in-law enjoys taking part in all these various social events. He recently enjoyed a fantastic LFC themed 94th birthday party that the staff had organised and which made him feel very special. I would highly recommend this care home to anyone.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Abbey Wood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Abbey Wood Lodge is calculated as follows: ( (431 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 494 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Wood Lodge is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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