Review from M P (Wife of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience

Excellent. Attentive staff.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you for your kind words. It is a pleasure to support both yourself and your husband as he makes such good progress. It really is rewarding for the team to see him do so well and be part of that recovery. Really impressed with the Move or Lose it schedule! We really do enjoy putting these fitness sessions on. Thank you again.

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Review from C J (Respite Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience

Why oh why do the servers make such a clatter. It is needless and upsetting!

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you so much for your feedback Christopher, we really do value your opinion, and it is important for us to take on board any learning and improvements we can to ensure the service we provide is to the highest standard.
Our servers (Bain Marie) are stainless steel and we appreciate that lifting and closing of the lids can make a noise. We most certainly will look at how we use our equipment and discuss with the team how we can improve the use of the Bain Marie so it does not exceed any reasonable noise level.
I am so sorry that it caused you upset as that is the last thing we would want and we really enjoyed you staying with us whilst you recovered from your injury. Kind Regards. Michelle Sides

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Review from Joan M (Sister of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience

From the first meeting, I found Anya Court to be helpful, caring, and understanding to both residents and family. An extremely clean and well-presented home and gardens. Management are always there to talk and to inform you about your relative and to help in any way possible. The head carers are fantastic

and very caring and help to make sure relatives are happy and cared for. Most of the staff are very good. The reception team are fantastic. I rate Anya Court to be a top-rated care home.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you Joan for your very kind words. We know how difficult it can be for everyone concerned when a loved one moves into our care home. We are so pleased you have found the experience a good one, and as always myself and the team are here on hand for you all. Best wishes Michelle.

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Review from B S (Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the tastefulness of the home. Very elegant, and every member of the staff I have met has been exceptionally kind and helpful to me. I cannot speak too highly of everyone I have met and have enjoyed the company of many of the residents. My stay here has taken away any fear

I have had of spending my last days in a 'home'!

Reply from Michelle Sides, General Manager at Hallmark Anya Court

It was an absolute pleasure to support you during your recovery. Thank you so much for your kind words and great reassurance for anyone who is thinking about a care home for themselves or their loved ones. We are so pleased your experiences with us have given you peace of mind and the knowledge that life in a care home brings such benefits. Many thanks, Michelle.

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Review from Keith W (Son of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience

Very efficient and friendly staff. Always ready to help residents and visitors alike.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you for your feedback, the team here at Anya Court strive to ensure they are meeting the needs of our residents and families. Thank you for your kind comments on the care and support of the team. I know the team will appreciate them. Kindest Regards.

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Review from Kate T (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience

My father stayed at Anya Court for two weeks. The care was good for him but he is used to being in his own space. He found the staff friendly and helpful. His washing was done for him. He had broken his wrist and struggled with the single bed. He also found the dining experience not very inclusive.

He was on a table (allocated) on his own.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you Kate for your feedback. It was an absolute pleasure to support your father during this time of his recovery from a broken wrist. I know the team enjoyed having him around, he is so full of character. I do hope he is continuing well in his recovery. I am sure he is pleased to be back in his own space and please send him our best wishes. We always look at how we can improve so we will ensure to reflect on the dining experience for your father. Kindest Regards.

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Review from Dorothy W (Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

Happy with everything.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Dorothy, it is an absolute joy to have you here with us at Anya Court. Your smiling face every day, your warmth of personality. For all the team here it is an absolute pleasure to care for you. Best wishes, Michelle, General Manager.

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Review from C R (Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

Excellent treatment continuing following treatment in hospital.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you for your kind words. It really has been a pleasure supporting you after being in hospital and seeing you make great progress. We all here at Anya Court love you being here. Best wishes.

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Review from Oonagh T (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience

We had a very difficult emergency situation at home and I was unable to look after my father at the time. I had heard about Anya Court from my elderly neighbour who had stayed there. So I called them. The staff at Anya Court helped me every step of the way from arranging Covid testing, to quarantining

my father, to getting him medical treatment. He had a very reassuring experience in the middle of a very difficult time. He felt very safe and cared for and staff went out of their way to keep me informed about how he was and keep me in touch with him every day. They were all kind, sensitive and very caring. Anya Court is like all care homes rather expensive but I had complete peace of mind through this difficult period for our family and I would not hesitate to use Anya Court's services again or to recommend them to anyone, their service was worth every penny and more.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Dear Oonagh, it was our absolute pleasure to support you and your father in your emergency and at a very difficult time let alone in the middle of a Pandemic. I know how important it was for you to know your father was safe and cared for. He was an absolute delight to support. I know the team felt it was so important to ensure he felt comfortable, safe and relaxed and most importantly that his needs were addressed. The team here will always go the extra mile to give residents and families peace of mind. Thank you again on behalf of all the team for your very kind words, I know this will mean a great deal to them.

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Review from David C (Son of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience

All the staff at Anya Court are patient, understanding and most of all caring, without exception. They made my father very welcome and nothing is too much trouble for any of them. This is the home by which all others should be benchmarked.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you, David, for your very kind words, we really appreciate your feedback. It is an absolute pleasure to support your father. The team at Anya Court are so committed to supporting our residents and working alongside our families. The team are thriving and will continue to strive for excellence. Your kind words have certainly given them a boost in these challenging times.

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Review from Keith J (Grandson of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience

Despite the current difficult Covid situation my Nan, who has been in the care home for 3 months, has been cared for with kindness making her transition from home as seamless as possible. The staff are very dedicated to looking after the residents and having kept the home Covid free for the last 10

months is a credit to them. My experience is that of a well-run care home with attentive and dedicated staff who undoubtedly make all efforts to ensure the residents are safe and properly looked after. No hesitation in recommending to other families for the care of their loved ones.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you, Keith, for your wonderful comments. I am so pleased the transition for your nan moving in with us was a good one for her and yourself. It is so important the move is seamless as it is a big decision for everyone, especially in these times. Knowing we are continually striving to remain Covid free for all families is crucial. The team here are always going the extra mile to ensure our residents feel safe and supported.

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Review from L W (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience

Very nice decor and comfortable surroundings the main thing that I also wouldn't be keen on is hot meals being served on lukewarm or cold plates. Lovely gardens. Everyone I have met has been very nice.

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Review from Wendy P (Power of Attorney of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience

I have been involved with Anya Court for just over 2 years now as a Power of Attorney and we got off to rather a bad start but the improvements made recently in communication and the overall running of the home are amazing. Covid has made everything very difficult but the managers have kept the home

and residents clear of infection and that is nothing short of miraculous. The residents are happy, clean and well cared for, food is plentiful and varied, rooms are kept clean and tidy - again a very difficult job especially on the dementia floor. I have also noticed how the atmosphere of the team has changed over the last couple of months and feel sure that this can only be attributed. I did have one or two concerns about information not being correct despite me giving the right information and also asking for it to be changed when I found it to be incorrect but I feel that any remaining issues will be dealt with in due course when we all get "back to normal" whenever that may be.

Reply from Michelle Sides, Michelle Sides at Hallmark Anya Court

Thank you Wendy for your kind comments. It has been a great team effort keeping Covid at bay and remains our top priority along with caring for our residents and your loved one. Working with our families is so important, sharing information and keeping you all abreast of what is happening in these changing times. We will endeavour to strive forward and look to continuously improve wherever we maybe falling short, being open, honest and transparent. We believe we have a winning team with yourselves as our families, our residents and Anya Court team.

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Review from Deborah L (Daughter of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience

My father has been at Anya Court for 3-years. Throughout the challenges of 2020, the home has worked very hard to make sure that everyone - residents, staff and visitors when allowed - is safe. I miss being able to see my dad like I used to but I am so grateful that he is being well looked after. The

team at Anya Court has been brilliant at ensuring residents have safe activities during the pandemic and helping them keep in touch with their families.
The Hallmark team has got the difficult balance right between safety and ensuring residents can see their relatives. In the summer I could visit in an outside area and am now able to visit in an indoor visiting suite. Although these visits felt strange at first, the team has done everything to make the areas comfortable and as normal as possible.
The management at Anya Court share information readily with relatives and involve us in the decisions about visiting, testing and vaccinations.
I know my dad is in safe hands.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you for taking the time to write a review and your recognition of the hard work that the team does to keep everyone here at Anya Court safe, which is our upmost priority. I am really pleased that you still feel involved with all aspects of your Fathers care and that your visits with him are as normal as possible despite the challenges of 2020.

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Review from Sarah H (Daughter of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience

My 89-year-old father needed respite care, at short notice, following two and a half weeks in the hospital.
The staff at Anya Court were very supportive with the transfer from hospital to their care, the process made very difficult because of Covid 19 restrictions.
The care and attention my father

received was excellent. My father was very happy with his care, the staff and the very comfortable surroundings.
The staff were accessible and supportive to us as a family, which meant a great deal as we could not visit my father. When visiting was reinstated, the arrangements were well organised and very safe for all involved.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you for your lovely comments. Moving out of hospital is an enormous challenge for people in these times, fearful and full of anxiety for them also. We are only too pleased that here at Anya Court we have very robust Infection Control measures in place that ensured your father a safe transition that ensures he would then receive the care and attention he needed to recover. Sincere thanks again.

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Review from Malcolm H (Son of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience

Mum has now been resident at Anya Court for 5 years and is well cared for and looked after. She suffers from dementia. The carers and other support staff at Anya Court have been sympathetic to this, and always helpful in keeping us up to date with her needs and general welfare. A cheerful demeanour

has always greeted us when phoning or visiting, even in these current times, when we can do no more than delivering flowers and have a short visit in a specially prepared visitors suite, to keep the residents' environment safe and free from Covid. I would have no hesitation in recommended Anya Court as a home for your loved one when they require additional care in advancing years.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you for these kind sentiments. In these challenging times we have all pulled together as a team, you as families, residents and our team. Keeping Anya Court Covid Free is our priority whilst remaining a home to all of us. I am so pleased you feel your mum is safe and well cared for. Reassuring for anyone thinking of moving into our home. Thank you again.

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Review from Peter W (Resident) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience

My view may appear to be glowing in order to please the senior in charge and staff. However, my report is a true judgment of my experience of a very well run home staffed by very dedicated people.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you for your kind words, so very much appreciated. I can see your wonderful sense of humour shining through in your message. We are just thrilled to be able to support you. We strive to ensure Anya Court is a homely, welcoming and safe place to work and live. Thank you again.

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Review from Susan A (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the care, kindness and attention given by the staff to keeping my mother safe during the last four months of the Coronavirus Pandemic. Thank you.

Reply from Karen Handley, Customer Relationship Manager at Hallmark Anya Court

Thank you for taking the time to review Anya Court Care Home.

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Review from Marie (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

Mum has been on Ballad two-plus years, is usually happy, enjoying music-based activities. Staff are kind, understand Mum’s needs and we are sad when staff, who are especially good at engaging with Mum, leave. We are very impressed with the response to Covid; residents and staff have been kept safe by

introducing lockdown before the government did, ensuring staff had PPE, instigated RelsApp to share messages and photos with Mum, iPads to FaceTime when carers have one to one time with residents. New activities devised as usual events can’t occur due to lockdown. Staff work under difficult circumstances and we, as a family, truly appreciate this. Admin issues concerns: irregular receipt of Mum’s weekly email updates/FaceTime calls, care plan reviews identified as incomplete when all information has been given. Communication within and outside of the home not always joined up so doesn’t deliver to expectations. A change of management, with interim arrangements before final recruitment, might be a contributory factor.

Reply from Julie Weaver, General Manager at Hallmark Anya Court

Thank you for your comments. We will share these with the team so that we can address the points you raise.

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Review from Jane (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

Mum has found Anya Court to be a caring and comfortable environment. She is full of praise for the staff and their approach to her needs. Unfortunately, her stay has been during the Coronavirus crisis, so she has not experienced 'normal' life at Anya. However, she feels safe, secure and well cared for.

Reply from Julie Weaver, General Manager at Hallmark Anya Court

Thank you for your comments and we look forward to a return to pre-COVID times so that Mum can enjoy fully the facilities and services at Anya Court.

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Hallmark Anya Court

Care Provided by Hallmark Anya Court

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Funding & Fees Guide for Hallmark Anya Court

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