Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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9.9 107 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.

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Care Provided by Hallmark Lakeview

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Inderpreet Hanzra (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hallmark Lakeview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,580
    • Self-Funded Residential Dementia Care from £1,800

  • Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.
  • (these prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please pre-book your visits by calling the Reception Team.


  • Parking

  • There is a private car park available at Lakeview.


Hallmark Lakeview Reviews (107)

Total of 107, showing 1-20
9.9

Hallmark Lakeview has a Review Score of 9.9 (9.866) out of 10, based on 29 reviews in the last 2 years. Over all time Hallmark Lakeview has 107 reviews.

Overall Experience

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  • 11
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Review from Y K (Friend of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff's friendliness is exceptional.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

thank you ever so much for your kind words. We as a team always try our best to welcome our guests with a smile and friendliness of course.


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Review from L M (Niece of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member has the best time of his life under his circumstances. Thank you for making it such a special place for all residents.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for sharing this with us, we are always thrilled to hear that we are making a positive difference to somebodys life, that is what we are here for.


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Review from J T (Daughter-in-law of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum needed respite care, luckily we found Lakeview in our village! The care given was superb. Mum was well looked after. Being a lady who always liked to look good in her business life, she was delighted to discuss her outfit of the day and to have her nails polished. We were more than happy.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for sharing this with us. We are so pleased to know that you were happy with the care we provided. Feedback from our relatives is so important, this will be shared with the rest of the team at Lakeveiw.


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Review from Valerie B (Regular Volunteer) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I usually visit once a month with members of the local church. We have a short service of hymns for those who wish to join in. The residents are always very happy and seem to really enjoy living in Lakeview. We sit with them and have a cup of tea or coffee after the service.
It is always a joy to
be with them and the staff who are also very kind and friendly.

Reply from Inder Hanzra, General Manger at Hallmark Lakeview

Thank you, for sharing this with us, it really is a pleasure to hear. I will make sure our this is passed onto the team at Lakeview.


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Review from G L (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, approachable and courteous. They know my mother and her family and it all works well.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for sharing this lovely review in regards to our team. It is important to us to make the effort with every family that we welcome into Lakeview.


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Review from J D (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome and resident already in orangery.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear that you always feel welcome at Lakeview and have a friend that is happy staying with us. Thank you for your kind words.


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Review from J G (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in October 2024. Her care has since been exemplary. The care home is bright, spacious and welcoming. The staff are caring and attentive, seeing to all her needs and always encouraging her to engage in activities and leave the confines of her room. I have only praise for their
efforts.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear your thoughts on the quality of care and team conduct at Lakeview, we always strive to do our absolute best. Thank you so much for your kind words, they are very much appreciated.


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Review from M P (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was searching for a care home for my mother, Hallmark Lakeview stood out from the others. I visited because it seemed to have a genuine community spirit. The staff were warm and welcoming, everybody seemed to know who all the family visitors were. The residents seemed genuinely happy and pleased
to be there.
My mother has now been at Lakeview for a few years and I can honestly say that the team constantly strive to make life better for the residents all the time.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to share such wonderful feedback on Lakeview. Everyone that visits Lakeview deserves a warm welcome and we are so happy to hear that you feel that way.


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Review from Fiona C (Niece of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Lakeview care home after my uncle was admitted to hospital after a fall at home. He moved into Lakeview initially for a respite period but he settled so well, he agreed to make it permanent soon after. Thank you to Lakeview for facilitating a very smooth transition for him, for being efficient
and for great care.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your kind words. It is great to hear that your uncle settled so well with us, it is always our aim to make every resident feel as comfortable and happy as possible. The team will be delighted to hear this.


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Review from A A (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every day I spend with my mother at Lakeview is wonderful, thanks to the superb family of staff there. Warm, welcoming, knowledgeable, relaxed, patient and so caring. I helped my mother join in with some of their numerous activities and watched the smiles on the faces of all the residents around us.
What magic they work there! We are so very lucky to have these lovely staff helping us through the difficulties caused by dementia, our mother is in very safe hands.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear these lovely thoughts you have for the team at Lakeview. Every resident in our home is part of the Lakeview family, and it is our absolute pleasure to make sure your mum is safe and well looked after. Thank you for having trust in us, and I will make sure your kind words are shared with everybody.


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Review from G P (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into Lakeview in March 2024, and I cannot speak too highly of the level of care and attention she has received. It was a big step for Mum but all the staff and management have helped her to settle in and made her feel at home she says how safe and looked after she feels, which is very
important to her and to the family. Mum had her 100th Birthday shortly before she moved, and Lakeview gave her a lovely party at the beginning of May to celebrate - so kind and much appreciated by the family.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to share your kind words, we are so glad to hear that Mum felt safe and looked after by us, this is something we strive to do as a team at Lakeview. Being able to celebrate her 100th birthday was our privilege and we are so glad that we could do that for your family.


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Review from P W (Son of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident in 2023 after extensive research into various local homes.
We were and continue to be impressed with the professionalism of the staff, the homely nature and excellent facilities of Lakeview.
It gives us great peace of mind knowing that Mum is being looked after as we would want
her to be.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear that you are and continue to be impressed with Lakeview. Giving you peace of mind that your Mum is safe and happy is so important, I will pass this message on to the rest of our team.


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Review from Janice H (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult to part the care. Good to have the check-in and out recorded. My friend was sitting comfortably and well-dressed, as always. The residents had been making biscuits which we shared with a hot drink. The staff were having a meeting but there were two in the sitting room to chat to and ask various
questions about Christmas plans etc. As always a friendly welcome from the reception staff.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Janice, thank you for your kind words. We take pride in giving everybody that visits Lakeview a warm welcome and the team will be most appreciative that this has been acknowledged.


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Review from Clare F (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing experience. Everyone is so kind, helpful and also friendly. Mum is very happy and joins in the activities.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Clare, thank you so much for your kind words. We are pleased to hear that your mother is happy with us here, and we will continue to cherish her as part of our Lakeview family.


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Review from L B (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with how Mum was welcomed into Hallmark Lakeview. She made rapid recovery from her spell in hospital with the encouragement of the staff and we knew she was in safe hands. Christmas was extra special and it was clear how much effort the staff put in to make the occasions enjoyable.
Thanks to all!

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your lovely words, it has been our absolute pleasure welcoming your mother into Lakeview. The team will be very pleased to hear this positive feedback and we look forward to providing the continued support.


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Review from P P (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needs a lot of care and support following a recent stroke. The staff ensure that she receives this, and although it had taken time for her to settle in, she appears quite happy here. The home is bright, clean and welcoming. Mum's physical appearance now is much improved and so different from the
way she looked on discharge from the hospital. My only reservation is about the laundry service - clothes are returned unironed and badly creased, with unidentified marks, and are not stored away properly.

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Review from Anne T (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reception staff are great, always friendly, welcoming and helpful. This in turn leads to a good atmosphere throughout Lakeview. My mother is well cared for and is generally happy and seeming much brighter now.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Anne, thank you so much for your positive feedback, I will ensure your kind words are shared with the team. It is a pleasure to have your mother with us as part of the Lakeview family and I'm so pleased to hear that she is happy.


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Review from Beril S (Great-granddaughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the wonderful care my grandma received since coming to Lakeview. The staff are so kind and have always strived to help Grandma as much a they can. For me the staff from reception, entertainment team, carers, senior carers and catering team are exceptional and make this as much as
a home as possible. The home is beautifully clean and a lot of effort clearly give into making the home inviting for residents and their families. Thank you so much for everything you do!

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for taking the time to share such kind words about the home and team. It is our privilege to care for your grandmother and I'd like to thank you again for trusting us to do so.


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Review from K H (Granddaughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved to Lakeview two months ago due to her previous home closing. She is visually impaired and was very anxious about having to settle in somewhere else.
All the team have been so welcoming, patient and kind with her and the family. They have gone to great lengths to find out about
her past and present interests, enabling her to keep to her routine and provide a stimulating and rewarding environment.
Lakeview seems a very happy home for all the residents that I have met over the weeks, I really can't fault it!

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for taking the time to share such lovely words about the home and team. We are so pleased to have been able to support your grandmother's move from her previous home - I'm over the moon to hear that we played our part in making this as smooth as possible. We're thrilled that she is now part of the Lakeview family.


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Review from B L (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very content at Lakeview, she feels safe and secure and enjoys the environment of the home and all the friendly staff. She enjoys participating in a range of activities, particularly exercise classes and quizzes. She is very well cared for. Obviously, all this comes at a price but we still
feel it is very good value for money and for the knowledge that she is being well looked after.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for taking the time to share such positive feedback about the home and team here at Lakeview. We love having your mother with us. Thank you for choosing us and continuing to trust us with her care.


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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Hallmark Lakeview is calculated as follows: ( (298 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 343 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (23)

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Meet the Team (3)

Inderpreet

Inderpreet Hanzra

Job Title: General Manager

Joined: 2018

I’m the General Manager at Lakeview Care Home and have over 13 years’ experience in the care industry. My passion for care and drive to enhance the well-being of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the outstanding care experience we share at Lakeview.


Iftekhar

Iftekhar Ahmed

Job Title: Deputy Manager

Joined: 2022

I joined Lakeview in January 2022 and have worked in adult health and social care for 14 years. I started my career as a carer and progressed to the role of Deputy Manager and this included mentoring team members and becoming a trainer.


As a Deputy Manager, I enjoy interacting with the residents as well as their family and friends and getting to know them all individually. I strongly believe in understanding the needs of each resident understanding resident to ensure we are offering relationship-centred care.


Emma

Emma Attard

Job Title: Lifestyle Lead

Joined: 2021

I am the Lifestyle Lead at Lakeview Care Home. My background is working in a private hospital as a Patient Liaison Officer, and I have now transferred these skills into my position here. It is my role to provide a varied, stimulating and fun programme of activities for all the residents. We work hard as a team to understand each individual residents particular hobbies and passions, and to provide activities to suit them and their needs. I love seeing the smiles on their faces and the enjoyment they get from taking part in the varied activities that we provide.


Frequently Asked Questions about Hallmark Lakeview

What types of Care is Hallmark Lakeview registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Lakeview provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Hallmark Lakeview have?

There are 58 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Lakeview?

Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Lakeview to the centre of Lightwater?

0.2 mile(s) as the crow flies, distance by road may be significantly further.