Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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9.9 107 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.

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Care Provided by Hallmark Lakeview

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Inderpreet Hanzra (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hallmark Lakeview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,580
    • Self-Funded Residential Dementia Care from £1,800

  • Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.
  • (these prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please pre-book your visits by calling the Reception Team.


  • Parking

  • There is a private car park available at Lakeview.


Hallmark Lakeview Reviews (107)

Total of 107, showing 21-40
9.9

Hallmark Lakeview has a Review Score of 9.9 (9.866) out of 10, based on 29 reviews in the last 2 years. Over all time Hallmark Lakeview has 107 reviews.

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Review from S M (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a very bad experience in a previous care home so we were very worried about how he would settle into a new home. Once we had viewed Lakeview and spoken with the dementia care manager, we felt reassured that my dad's individual needs would be met.
Since he moved in, Dad has settled in so
well which is such a relief to our whole family. The care team go out of their way to treat Dad as an individual and get to know him well and his needs.

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Review from J S (Son of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my mother up to the dementia floor has made a huge difference. The staff continue to be really friendly and supportive to her and she absolutely loves the daily activities which are now much more suited to her capabilities. Thank you, Lakeview.

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Review from William J (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy coming to see my mother at Lakeview. It has a lovely bright and happy atmosphere. The staff are kind and helpful. I feel lucky to have my mother in such a good home.

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Review from Lynda W (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Lakeview care home. Everything about the home has been skillfully planned and carefully thought out. Example: Every floor on each level has a different colour scheme so residents do not get confused and know when they have arrived back on their floor. The atmosphere is
always cheerful with smiling/caring staff on hand. The residents have a variety of entertainers visiting which is always well received. Pets are also welcome. I would not hesitate to recommend it to anyone looking for a care home and have done so on many occasions.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear Lynda - It is our entire pleasure to look after your mum for so long and we are extremely proud and privileged that you chose us when you needed care for another family member. Thank you for your kind words and we are pleased to learn that you would not hesitate to recommend us to others who are looking for a care home. Kind regards Inder Hanzra, General Manager


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Review from S S (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were seeking respite care following mums release from the hospital after a tough two weeks. From the first contact with LakeView, the team swung into immediate action to facilitate the right timescale. It was a stressful period with much uncertainty, however, we were able to rely totally on your
staff. Once in situ, we were able to relax and let them take over mum's rehabilitation. Nothing was too much trouble we visited most days and were treated as part of the Lakeview family. The activities were superb and the individual care made integration easy. The home was just that - a home! The entire team are a credit to your organisation - thank you all.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your very kind words following your mum's recent stay with us following her time in hospital. It was our absolute pleasure to work swiftly to be able to support you all so that your mum could recuperate and recover here at Lakeview to enable her to return home once she was better. We are pleased that the relationship-centred care and activities that she experienced helped during this stressful period allowing you to relax and focus on spending time with your mum when you visited.


The entire team will be very happy to learn that you were so pleased with all aspects of the time that your mum spent with us. Kind regards Inder Hanzra, General Manager.


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Review from D D (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for respite care after a difficult hospital stay. She came there for four weeks but stayed for eight weeks. The care and kindness she and our family have been met with are second to none. Mum is so well now both mentally and physically. Good food, good care and friendly kind staff everywhere
means she is looking great. I would recommend Lakeview to anyone.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to write a review for Lakeview Care Home following your mum's recent respite stay with us following her extended hospital stay. It has been the pleasure of the entire team to look after your mum and to get to know her whilst she was recovering. We are so pleased that she is so much better now after living here with us. Kind regards


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Review from J B (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Lakeview Care Home. It is a very friendly atmosphere throughout and is run very professionally. The staff are always happy to help. Lovely rooms and gardens and a wide variety of activities to suit everyone. Glad we chose this home for my father.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your review of our care home, the team will be thrilled to read your kind words as we pride ourselves on offering professional, friendly, relationship-centred care at all times. We are pleased you chose Lakeview Care Home for your father too, it is our pleasure to look after him here. Kind regards,


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Review from Pamela H (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care homes generally get a bad press. When my mother needed care I was fortunate enough to find Lakeview. My mother spent eight months there before she passed away. It is a stunning example of what is possible. Immaculately clean, well-maintained, managed with care and professionalism. Attractive rooms,
high-quality food, activities to suit everyone. The staff are universally excellent, caring, efficient, friendly and kind. All is done to the highest standard. I can't recommend it highly enough.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for taking the time to write a review for us, it was the pleasure of the entire team at Lakeview to look after your mum and to get to know her and her family whilst she was living with us here. I know that my entire team will be thrilled with your positive review and will truly appreciate your very kind words as we are all very proud of all that we do for the residents to ensure they are happy and well cared for every day. Kind regards


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Review from Robert M (Son of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, great welcome and care. Would definitely recommend it to others.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear Robert,
Thank you for taking the time to write a review following your mum's recent respite stays at Lakeview. It was the pleasure of our entire team here at Lakeview to look after your mum here and get to know her and to support her family during this time too. Kind regards.


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Review from Louise H (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Lakeview in January this year. She has Alzheimer’s disease and was very resistant to the idea of such a move. She has been welcomed with open arms and has settled quickly. The staff are extremely good-natured and have been professional, reassuring, thoughtful and empathetic at
all times. We have witnessed her having a good giggle with them on a number of occasions! Her room is spacious and comfortable; she is surrounded by familiar objects from her own home and family photographs. She enjoys mealtimes and has commented frequently on the excellent food. She has had her hair and nails done several times already! The café on the ground floor provides a perfect environment for visits. Heartfelt thanks to the entire team!

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

It is our pleasure to have been able to welcome your mother to Lakeview and we are delighted that she is settling into her new home very well, we are enjoying getting to know all about her and being able to support her family too. Thank you for your kind comments about our team, food, atmosphere and facilities at Lakeview it is appreciated. Kind regards.


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Review from Jacqueline G (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All those I met who were looking after Mum did with kindness and care. Mum enjoyed their company, particularly their capacity for having a bit of fun.
In Mum's last few weeks, they all went over and above to ensure that she was comfortable and loved.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear Jackie,
Thank you for your kind review and it was our pleasure to look after your mum. We have many fond memories of time spent with her, in particular her lovely lemon tree. We all miss her here at Lakeview, especially her tremendous sense of fun. Please do keep in touch. Kind regards Inder.


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Review from Sue C (Relative of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a difficult time, we could not have made a better choice of home. Staff genuinely care and take time to get to know you and have been very supportive. It is a lovely, clean, bright home, and always has a nice feel about it. The choice of food is excellent. Management always available to speak with
you about any concerns. There is a definite open-door policy, which is so reassuring. Highly recommended.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear Sue, thank you for your review of Lakeview, and I am pleased that you feel the team are supportive and that you are pleased with the food, cleanliness and atmosphere and ambience at Lakeview Care Home. It is our pleasure to look after your relative here, and it goes without saying, that my door is always open if you do ever need to talk to me. Kind regards.


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Review from Stephen S (Son of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview care home was an excellent choice for my mum. Caring staff and management, well kept, welcoming, modern care home - excellent home for my mum who suffers from dementia.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear Stephen, thank you for your review, and we are pleased to read that you are pleased with the choice of Lakeview Care Home for your Mum. It is our pleasure to look after her here and to be able to support her on her dementia journey. Kind regards.


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Review from David Y (Son of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited quite a few care homes in the area, I was certain that Lakeview was the most suitable for my mother, but I was still nervous about how well she would settle in, having been a very independent and active person before her dementia. However, my family and I were delighted with the loving
care all the staff immediately showed her and to our great relief she quickly accepted Lakeview as her new home. It is a much better environment for her mental and physical health than being at home with a single carer; there is always company and she has made friends with many of the other residents. There are daily activities to keep her engaged and stimulated and the care exhibited by every member of staff is heartwarming. It truly is a calling for these clearly carefully selected team members, never merely a job. I am always totally confident that my mother is being looked after with the greatest care and that is peace of mind beyond measure. Thank you Lakeview!

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear David


Thank you for your very kind review and I am pleased to read that you are delighted with the level of care and activities here at Lakeview and that your mother has settled well and has made many new friends. It has been a true pleasure for all of the team here to be able to support you and your family during recent months and we look forward to continue to do so and we are thrilled that you have the peace of mind that your mother is truly happy living at Lakeview. Kind regards Inder Hanzra, General Manager.


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Review from Roger H (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent care. The facilities and design of Lakeview Care Home are very good. The carers are always very friendly and have a smile on their faces.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear Roger,
We are pleased to read that you are very happy with the care provided for your mother at Lakeview and that our team are always smiling and friendly. It is our pleasure to be able to look after your mother at our purpose-built care home. Kind regards, Inder.


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Review from Sue G (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lakeview Care Home for over six years. It has been a home from home for her where every resident is treated as part of the family. Each individual is valued and cared for and my mother has thrived in this nurturing environment. Despite being in a wheelchair with dementia, her needs
were very well looked after. The care provided was exceptional even down to a carer applying makeup which my mother enjoyed (even at 95). Activities through the years have been fun and varied. My mother particularly enjoyed the garden facilities and the ballroom dancing. I have no hesitation in recommending Lakeview Care Home. The management team is professional and the manager is very experienced and consistently steady. It is a testament to the manager’s leadership skills that they coped and even thrived during the extreme challenges the pandemic caused.
Unfortunately, my mother had to leave Lakeview recently, a sad day indeed, as she now needs a nursing home.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear Sue,
Thank you so much for your review, it has been our absolute pleasure to look after your mother for over six years and we loved having her here as part of the family at Lakeview. We pride ourselves on our relationship-centred care and our wide range of daily activities and our gardens, especially our award-winning dementia garden. We were so sorry to say goodbye to your mother as she now needs nursing care however, please do keep in touch and pop in and see us whenever you are passing. Kind regards, Inder.


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Review from Jane H (Daughter-in-law of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is well run and to a very high standard of care.
The staff are helpful and the home is run for residents in a very caring and respectful way. The managers are very helpful and I would certainly recommend the home.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Dear Jane H


Thank you for reviewing our care home and it is testament to the relationship-centered care that the team offer to all of the residents that you would be very happy to recommend Lakeview Care Home. Kind regards Inder


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Review from H T (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my dad is happy and very settled here. It's been a tough 18 months but his care has remained at a very high standard. The staff really care for the residents and know them well. I can't imagine him being anywhere else and I feel very reassured by the staff at all times.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your review of Lakeview care home and the team and I are pleased to read that your dad has settled here and that you always feel reassured by the team. We offer relationship centred care which we pride ourselves on and I am delighted to learn that despite the challenges of the past 18 months you feel that we have all got to know your dad very well. It is our pleasure to look after him.


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Review from Susan C (Daughter of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time that my mum was at Lakeview, we were constantly satisfied with all aspects of her care both physically and mentally. The staff were very attentive to both Mum and us, her family. Mum ended her days at Lakeview surrounded by kind and compassionate people both in the care team and the management.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your kind words regarding my team at Lakeview. It was our privilege to be able to look after your mum whilst she was here and to support you and your family too.


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Review from June M (Respite Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been most satisfied with the care and attention given whilst here. There have been one or two hiccups but these were sorted out satisfactorily.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

It was a pleasure to welcome you here to Lakeview for a short stay and it has been a pleasure to be able to look after you. We aim to deliver person centred care at Lakeview and adapt our care planning and services according to the feedback that we receive. I am happy to know that you were able to share your challenges with the team here and they were rectified promptly. We hope that we will see you again very soon.


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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Hallmark Lakeview is calculated as follows: ( (298 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 343 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (23)

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Meet the Team (3)

Inderpreet

Inderpreet Hanzra

Job Title: General Manager

Joined: 2018

I’m the General Manager at Lakeview Care Home and have over 13 years’ experience in the care industry. My passion for care and drive to enhance the well-being of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the outstanding care experience we share at Lakeview.


Iftekhar

Iftekhar Ahmed

Job Title: Deputy Manager

Joined: 2022

I joined Lakeview in January 2022 and have worked in adult health and social care for 14 years. I started my career as a carer and progressed to the role of Deputy Manager and this included mentoring team members and becoming a trainer.


As a Deputy Manager, I enjoy interacting with the residents as well as their family and friends and getting to know them all individually. I strongly believe in understanding the needs of each resident understanding resident to ensure we are offering relationship-centred care.


Emma

Emma Attard

Job Title: Lifestyle Lead

Joined: 2021

I am the Lifestyle Lead at Lakeview Care Home. My background is working in a private hospital as a Patient Liaison Officer, and I have now transferred these skills into my position here. It is my role to provide a varied, stimulating and fun programme of activities for all the residents. We work hard as a team to understand each individual residents particular hobbies and passions, and to provide activities to suit them and their needs. I love seeing the smiles on their faces and the enjoyment they get from taking part in the varied activities that we provide.