Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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9.9 107 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.

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Care Provided by Hallmark Lakeview

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Inderpreet Hanzra (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hallmark Lakeview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,580
    • Self-Funded Residential Dementia Care from £1,800

  • Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.
  • (these prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please pre-book your visits by calling the Reception Team.


  • Parking

  • There is a private car park available at Lakeview.


Hallmark Lakeview Reviews (107)

Total of 107, showing 41-60
9.9

Hallmark Lakeview has a Review Score of 9.9 (9.866) out of 10, based on 29 reviews in the last 2 years. Over all time Hallmark Lakeview has 107 reviews.

Overall Experience

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Date Published

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Review from E R (Daughter of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent two years as a resident at Lakeview, sadly my elderly mother recently passed away. In recent months she was bedridden and due to dementia and frailty was unable to make full use of the excellent facilities and activities offered. I will continue to remember the care and compassion she received
and send my sincerest thanks to all the staff at Lakeview.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

It was the pleasure of the entire team here at Lakeview to look after your mother over the past couple of years. We appreciate your kind comments about the care and compassion shown to her particularly during the past few months, we hope that you will come to see us from time to time.


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Review from Annabel M (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently moved my mother from another care home and have been so impressed by the manager, staff and welcome she has had. All staff have an excellent understanding of dementia, which has had a hugely positive impact on Mum's happiness and wellbeing. She feels secure, enjoys the activities and
wonders in the beautiful gardens. It has been a huge relief to find Lakeview and see Mum content and treated with dignity.

Reply from Inderpreet Hanzra at Hallmark Lakeview

Dear Annabel, we are so pleased that your Mum has settled well at Lakeview and has developed friendships with other residents.
Thank you for your confidence in my team; we will continue to strive for the best for all the residents at Lakeview.


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Review from B J (Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring team. I enjoyed my short term stay at Lakeview care home. Will come back to enjoy coffee with the residents and team.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

I am so pleased that your short stay at Lakeview was successful, and you recuperated well after your surgery.
Please drop in for coffee when possible; we miss you at Lakeview.
Regards.


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Review from Susan T (Daughter of Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that Mum has been at Lakeview during the COVID period. The staff have been very kind, even arranging in-room one-to-one activities and reading to Mum when she was poorly. I don't think she could have been better looked after anywhere.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you for your feedback. Last year has been challenging with the Covid -19; however, the team at Lakeview has risen above the challenge of delivering relationship-centred care.


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Review from J O (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcome beginning of return to life this month, albeit too late due to government policy, for my father's sense of wellbeing.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you, J O, for your feedback. I am delighted to welcome you back at Lakeview and increase the number of activities in the home as per the latest government guidelines.


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Review from Carol C (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview is a wonderful home with very caring staff. You feel part of a family. My mother is very well looked after in a stimulating environment with lots of varied activities.
Good food and nutrition, with personal care and dignity taken into account. All-round excellent care!

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you, Carol, for such positive feedback for care at Lakeview. I will share the feedback with our team who always strive to deliver the best for the residents.


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Review from Glen S (Daughter of Resident) published on 29 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Lakeview for almost four years now. I am delighted with the standard of cleanliness and care and would certainly recommend to others looking for a safe and secure placement for their loved ones. This has been a particularly difficult year for us all, but Lakeview staff and
management have made sure that mum has been kept safe and well in these troublesome times. Thank you.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Our relationship has definitely grown stronger with time with mum and yourself. Hoping once the pandemic is over we can all party again together.


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Review from Nick P (Son of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who clearly care for our loved ones. An innovative approach to Covid and facilitation of visits at this difficult time. Extremely impressed all round. Thank you.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Nick thank you for completing the feedback survey and your feedback. 2020 has definitely been challenging for us, however, we have tried new ways to keep everyone connected during covid and it seems it has worked.


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Review from A D (Son of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview in Lightwater is an excellent modern, light, attractive care home with wonderful facilities in the garden and indoors. Professionally managed with first-class care for the individual residents.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your kind words. Looking forward to celebrating Christmas with your dad, it’s a pleasure to be part of his life.


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Review from Chris A (Son of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since her arrival, Lakeview has worked hard to help my mother settle in and start to integrate with the activities and residents in the home. They have worked with the local GP to address a number of health issues and have always kept me informed.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you, Chris, for a very positive feedback. Our approach is to involve all health professionals and family to achieve the best possible care for our residents.


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Review from K W (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview is a marvellous care home. Most importantly the staff really care about all the residents and make the environment a very pleasant one to live in and to come to as a visitor.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your feedback, looking forward to welcoming you back at Lakeview soon.


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Review from Sandra L (Daughter of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview is a warm and welcoming care home. The rooms are clean and homely.
The staff are second to none. Friendly, caring and care for their residents extremely well.
Activities are always happening; painting, quizzes, dancing, bingo and outings. I would highly recommend Lakeview for care.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home.


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Review from S B (Son of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father gets is second to none.
The biggest compliment I can give Lakeview is that Dad always says 'If I can't be at home, this is the next best place'.

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Review from Martina M (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home who have looked after the residents with care and compassion throughout the Covid pandemic, ensuring their safety and well being at all times. The cheerful disposition of staff has remained throughout the difficult times we find ourselves in. The staff have gone above and beyond in
keeping the residents engaged in activities and finding ways to keep them in touch with their relatives when they have not been able to visit due to Covid precautions.
My father has been at Lakeview for a year and the peace of mind I have knowing he is well cared for is priceless.

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Review from R T (Husband of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The visitor suite is very excellent. The staff are wonderful. It's a very friendly place and the home is welcoming.

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Review from A C (Daughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my mother in the outdoor suite. Arrangements smooth and safety measures reassuring. The carer was very pleasant and helped mum look at photos with us. Good visit nice catch-up.

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Review from Paul T (Son of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Conscientious caring staff. Pleasant clean and modern surroundings, Excellent management. No issue too small.

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Review from C C (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very welcoming and cheerful.
This was Mum's 2nd respite stay.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home. We look forward to welcoming your Mum back to Lakeview in the future.


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Review from B E (Partner of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home.


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Review from M E (Son of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview care home has been great in entertainment, day to day care and looking after my mum in times of need.
They are truly mum's extended family and we are all happy mum is here.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home. We are so happy to have your Mum with us.


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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Hallmark Lakeview is calculated as follows: ( (298 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 343 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (23)

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Meet the Team (3)

Inderpreet

Inderpreet Hanzra

Job Title: General Manager

Joined: 2018

I’m the General Manager at Lakeview Care Home and have over 13 years’ experience in the care industry. My passion for care and drive to enhance the well-being of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the outstanding care experience we share at Lakeview.


Iftekhar

Iftekhar Ahmed

Job Title: Deputy Manager

Joined: 2022

I joined Lakeview in January 2022 and have worked in adult health and social care for 14 years. I started my career as a carer and progressed to the role of Deputy Manager and this included mentoring team members and becoming a trainer.


As a Deputy Manager, I enjoy interacting with the residents as well as their family and friends and getting to know them all individually. I strongly believe in understanding the needs of each resident understanding resident to ensure we are offering relationship-centred care.


Emma

Emma Attard

Job Title: Lifestyle Lead

Joined: 2021

I am the Lifestyle Lead at Lakeview Care Home. My background is working in a private hospital as a Patient Liaison Officer, and I have now transferred these skills into my position here. It is my role to provide a varied, stimulating and fun programme of activities for all the residents. We work hard as a team to understand each individual residents particular hobbies and passions, and to provide activities to suit them and their needs. I love seeing the smiles on their faces and the enjoyment they get from taking part in the varied activities that we provide.