Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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9.9 107 Reviews
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.
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Care Provided by Hallmark Lakeview

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Inderpreet Hanzra (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hallmark Lakeview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,580
    • Self-Funded Residential Dementia Care from £1,800

  • Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.
  • (these prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please pre-book your visits by calling the Reception Team.


  • Parking

  • There is a private car park available at Lakeview.


Hallmark Lakeview Reviews (107)

Total of 107, showing 61-80
9.9

Hallmark Lakeview has a Review Score of 9.9 (9.856) out of 10, based on 27 reviews in the last 2 years. Over all time Hallmark Lakeview has 107 reviews.

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Review from Jon W (Son of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst it was a difficult decision putting mum into a care home, we are delighted with choosing Lakeview. All the staff are friendly, caring and supportive. All the facilities are first class and we have peace of mind that mum is safe, secure and well cared for. Thank you.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home and for your kind words.


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Review from L H (Niece of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been living here since 2017 and the staff, from cleaners to the managers, were very good at settling her in. They continue to give my aunt excellent care tailored towards her needs, despite the challenges that my aunt's dementia poses. Lakeview is focused on each patient individually and
that, I think, is the key for the excellent care that they provide.

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Review from B U (Friend of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the environment extremely pleasant. The staff were very helpful, attentive and pleasant. It was my first visit to an old friend, and it was the most pleasant experience.

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Review from L G (Friend of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know 4 different people in care homes and Lake View is just different. The staff are all lovely and caring and there is a very homely atmosphere. My friend settled in so nicely, she loves all the activities and being spoilt with her nails done and hair. This is the very best home and I would not hesitate
to recommend it!

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Review from E H (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently moved my mum into Lakeview. She lives with dementia but was not living to her full potential at home. We looked at lots of homes and Lakeview stood out from the crowd. Lakeview is so special and offers truly personal and 'loving' care. My mum is now enjoying life and my dad can enjoy
activities with her. I also feel very supported and welcome at Lakeview.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for your feedback. At Lakeview, we aim to deliver the highest quality relationship-centred care and hence we encourage the family to be part of the activities at Lakeview.


I am so pleased to hear that Lakeview has been able to make a difference to your family.


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Review from T P (Husband of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several care homes in the area, we were impressed with the approach that this provider takes in developing a care plan based on the individual's needs.
The property is impressive - a purpose-built building.
Supported by a team of caring people.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you for your positive feedback and confidence in the team at Lakeview.


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Review from Susan K (Daughter-in-law of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, staff friendly and helpful, they really care, giving all the family peace of mind knowing he is so well looked after.
I can't say enough nice things about the place it's like a five-star holiday, all-inclusive.

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Review from Susan M (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's difficult to praise Lakeview highly enough. My father had been at a previous care home which fell below expectations. I actually cried with relief after visiting Lakeview the first time, having given up on finding the right place. The staff, facilities and atmosphere exude such a welcome and warmth
- always happy, caring and positive - and so efficient.

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Review from Kirsty H (Granddaughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was in Lakeview for a period of respite and it has been the happiest I have seen him in a long time. He has been cared for in a friendly, compassionate and professional manner. I have 100% confidence in all the members of staff. The facilities are fabulous, the food varied and delicious and
an excellent range of stimulating activities. I have only very positive comments to make. If only all care homes could be like this!

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home and for positive feedback of your experience at Lakeview. We wish your grandfather all the best for future.


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Review from Graeme C (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good welcome when visiting and all areas extremely well decorated and maintained. Staff friendly and cheerful and everyone seemed compassionate and professional. Rooms good sizes with modern walk-in showers, bright and airy, again spotlessly clean. Nice calm atmosphere.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home. We value your feedback and will continue to deliver high quality relationship centred care at Lakeview. Thank you for sharing your positive views about care at Lakeview.


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Review from J A (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been marvellous with my husband who was a dementia resident for seven months. Sadly his time came all too quickly. The carers handled palliative care with the utmost sympathy, explaining the steps they have to take, so it eased our journey when the time came. The staff went above and
beyond to look after my husband, myself and our family.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home. It has been a pleasure looking after your husband. Thank you for your kind words for the care at Lakeview. We hope you will continue to visit us and cherish the lovely memories.


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Review from Y M (Wife of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Lakeview is first class!
We cannot find anything to complain about! Rooms are beautiful and the staff are wonderful.

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Review from Patricia D (Respite Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are lovely and eager to help.
The host and hostess in the kitchen are excellent.
The lifestyle girl keeps everyone happy and engaged in various activities. They work very hard, especially for the Queen's tea party.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

We have enjoyed your company at Lakeview and look forward to seeing you at social gatherings if you wish to join us.


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Review from Peter D (Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed very much my 1 months stay at Lakeview Care Home.
The staff were always very kind and helpful.
If there were any problems the staff were always on hand to deal with them.
If I have to go into a care home, I am 94 now, my first consideration would be Lakeview.
A lot of hard work goes
into producing various activities.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

We have enjoyed your company at Lakeview and look forward to seeing you at social gatherings if you wish to join us.


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Review from Sara J (Daughter of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and caring atmosphere. The staff can’t do enough for my father who has vascular dementia.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home.


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Review from Vicky M (Daughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Lakeview have been fantastic with helping us, as a family, go through the difficult time of registering our father, who is suffering from dementia, as a resident. Their support, help and advice as we reached this decision was amazing.


Lakeview itself is in a lovely setting and

we always receive a warm, friendly greeting on arrival. Everyone there has really taken the time to get to know us as a family and individually and we really are made to feel like part of the community.


The manager and the entire team have taken so much time and care with my father - it’s so comforting to know that when we leave him he really is well looked after. There is always something going on - an activity or outing - which we are welcome to join in on so that we can still do things as a family.


The whole process of moving our father in has been made so much easier by everyone’s help at Lakeview and we cannot thank the team enough.


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Review from Terry K (Son of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Lakeview for a little over 3 years; placing a relative into care is an extremely difficult decision but after visiting the home and meeting the staff my sister and I felt this was the best choice.


From the first day, we moved her in she was made to feel at home,

as were we, by everyone we met and this has continued throughout her stay.


Whilst there have been some minor issues these have always been addressed quickly and professionally and I would have no concerns in recommending this home.


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Review from Edna T (Respite Resident) assisted by family/friend published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was treated with dignity at all times during my respite care. The building was very clean and warm. I wish to praise the cleaners; they were especially friendly and helpful.
The seating was very comfortable throughout the building.
I was very pleased with my room and the environment in general although,
on one occasion, while I was sitting there, a man came into my room and used the toilet; I was disconcerted about that!
Activities were varied, plentiful and pleasing. There were some excellent exercises derived from the ball games.
The staff were clearly motivated to care and support all residents, although, on occasion, I found that I had to ask for help rather than have it offered to me in anticipation of my needs; I have in mind an occasion in the dining room at breakfast there was no one to ask for a drink and that prevailed for about one hour.
The dining room tables were a constant problem. They were not laid up properly eg., there were two pepper pots on the table but no spoons and no napkins. On one occasion my dirty breakfast plates were still in place when I arrived for lunch.

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Review from Peter F (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Lakeview for my father after discharge from hospital. We had viewed several other homes prior to this but Lakeview was head and shoulders above the competition. All staff were well trained, helpful and courteous. It puts all local authority approved homes to shame. Although not cheap, consider
the price of a 5-star hotel with 24/7 care and you will see how reasonable it really is.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home.


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Review from Jason F (Son of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had respite care at Lakeview. The whole experience from introduction, assessment and care was professional, friendly and considerate to his care needs and our family wishes. My father was very well looked after and enjoyed his stay and the care provided. Lakeview was able to accommodate his
additional request without any issues. The friendly and accommodating nature of the staff meant he settled quickly and easily, providing reassurance to the family.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home. We are pleased you enjoyed the experience at Lakeview Care Home.


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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.856 for Hallmark Lakeview is calculated as follows: ( (274 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 319 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Apr 2025

Please contact the home for current vacancies


Awards / Recognitions (23)

Top 20 Large Care Home Groups 2025

Recipient: Hallmark Luxury Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Hallmark Luxury Care Homes

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Hallmark Luxury Care Homes

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (3)

Inderpreet

Inderpreet Hanzra

Job Title: General Manager

Joined: 2018

I’m the General Manager at Lakeview Care Home and have over 13 years’ experience in the care industry. My passion for care and drive to enhance the well-being of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the outstanding care experience we share at Lakeview.

... Read more
Iftekhar

Iftekhar Ahmed

Job Title: Deputy Manager

Joined: 2022

I joined Lakeview in January 2022 and have worked in adult health and social care for 14 years. I started my career as a carer and progressed to the role of Deputy Manager and this included mentoring team members and becoming a trainer.

As a Deputy Manager, I enjoy interacting with the residents as well as their family and friends and getting to know them all individually. I strongly believe in understanding the needs of each resident understanding resident to ensure we are offering relationship-centred care.

... Read more
Emma

Emma Attard

Job Title: Lifestyle Lead

Joined: 2021

I am the Lifestyle Lead at Lakeview Care Home. My background is working in a private hospital as a Patient Liaison Officer, and I have now transferred these skills into my position here. It is my role to provide a varied, stimulating and fun programme of activities for all the residents. We work hard as a team to understand each individual residents particular hobbies and passions, and to provide activities to suit them and their needs. I love seeing the smiles on their faces and the enjoyment they get from taking part in the varied activities that we provide.

... Read more