Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
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9.9 107 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.

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Care Provided by Hallmark Lakeview

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Inderpreet Hanzra (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hallmark Lakeview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,580
    • Self-Funded Residential Dementia Care from £1,800

  • Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.
  • (these prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please pre-book your visits by calling the Reception Team.


  • Parking

  • There is a private car park available at Lakeview.


Hallmark Lakeview Reviews (107)

Total of 107, showing 81-100
9.9

Hallmark Lakeview has a Review Score of 9.9 (9.866) out of 10, based on 29 reviews in the last 2 years. Over all time Hallmark Lakeview has 107 reviews.

Overall Experience

  • 96
  • 11
  • 0
  • 0
  • 0

Date Published

107
9
11
29
78

Review from M K (Wife of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A respite care bed was needed urgently and Lakeview could not have been more accommodating and helpful. The room was lovely and light, overlooking the garden. Sitting in the lounge and going into the garden was much enjoyed. The meals in a smart dining room were very good and the speed at which requests
were responded to was impressive. All the staff from receptionist to manager made themselves available and help when necessary. It was a good experience and for someone with a progressive illness, it is reassuring that there is such a happy place nearby.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you for taking the time to review Lakeview Care Home. We are very pleased you were satisfied with Lakeview Care Home.


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Review from L H (Niece of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was expertly looked after by the lovely staff at Lakeview for 3 years.
I always felt that Lakeview never seemed like a care home more a 5-star hotel.
I would never say when I was going to visit and because of my lifestyle, I would call in at different times of the day.
I always found Lakeview
peaceful, clean, tidy and smelling nice.
The staff were always spending time with the residents and very understanding of people with dementia like my Aunt.
Importantly the staff seemed very happy and there was not a big turnover of staff, unlike the home my Uncle was in.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you for your comments. We are pleased that you and your Aunt are satisfied with Lakeview Care Home.


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Review from Tony F (Power of Attorney of Resident) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is beautifully presented and has many excellent facilities, but, whilst they probably help, the main benefit is provided by caring staff who are committed to individual treatment. None of the residents is just a number. There have, unfortunately, been many changes of management, and consequently
of style but the fundamental ethos has not changed. That is that it is the residents home where the staff just happen to work to assist them with the lives. The current manager has been with the home in other roles from the outset and brings welcome continuity.
The only negative is that the home is registered for sensory impairment, yet does not seem to have any expert - or even basic - knowledge about the management of hearing aids and deafness. As these affect the resident for whom I hold the LPA and I am myself a hearing aid user, this is both a surprise and a cause for concern. We manage due to (massive) goodwill from the staff, but I feel more formal support should be available.

Reply from Inderpreet Hanzra, General Manager at Hallmark Lakeview

Thank you for your comments. We are glad to hear that you are happy with the care our team deliver. I will work with our team to ensure we improve the knowledge of the management of hearing aids moving forward.


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Review from Catherine M J (Daughter of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Lakeview for two weeks respite care. I cannot speak highly enough of the staff at Lakeview - my mother can be difficult to deal with but at all times she was treated with patience, dignity and respect. All the staff are friendly, caring and approachable and the facilities available
to residents are excellent. I would have absolutely no problem recommending Lakeview.

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Review from Amanda B (Daughter of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was an extremely difficult decision to start thinking about finding a care home for my mum. On carrying out lots of research, I made a shortlist of a few local homes to view and I was really surprised how different they all were. Some were nice but rather like hotels and not very homely and some
were more institutional-like and rather grim. First impressions of Lakeview were so positive and my view on the home has not changed since my mother became a resident. She is happy and well looked after and that gives me so much comfort that we made the right decision.

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Review from R N (Respite Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am recovering from having my right leg removed above the knee due to sepsis infection. The wound healed well but my strength was reduced as a result of the operation and chose Lakeview for a two week period of rehabilitation to build up my strength.
My stay at Lakeview has gone very well and I am
now back in my own home, considerably stronger and having recovered normal functions such as appetite.
Lakeview is well designed and has a welcoming atmosphere. The staff are efficient, caring and friendly. The atmosphere at Lakeview is caring and responsive whilst leaving residents reasonable space. I was extremely happy there and well cared for. My time at Lakeview has helped me enormously.

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Review from D W (Son-in-law of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this home as best in the area to manage my 92 year old Mother in Law's dementia. Main reason was the quality of staff (low churn) facilities and very much a family feel to the home.

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Review from Donna (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home environment is extremely positive. Very nice bright areas with very nice decoration. It is a small care home which promotes a very cosy, friendly atmosphere where everyone knows each other which I believe is good for the residents.
I cannot praise the carers enough, their thoughtfulness
and dedication is amazing, working long hours. Daily activities organised throughout the day. After visiting several care homes who constantly fed or were made readily available, cakes of huge quantities. At Lakeview, it is very different just a few small cakes available in the afternoon, much healthier.
I would like to see a permanent manager there though with a long term plan and goal for the care home.

Reply from Paula Graca, Manager at Hallmark Lakeview

Thank you for your comments. I am glad you enjoy the décor of Lakeview. We will arrange a meeting to discuss your concerns.


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Review from Jacqueline D (Sister of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Robin Lane the dementia floor at Lakeview Care Home is excellent and I am full of praise for all the staff that manage the residents on Robin Lane.
My sister has been in Robin Lane since 2016 and has been cared for in the most special way. The staff are respectful, caring and attentive to all the
needs of the residents and ensure that they feel loved, secure and happy. With the differing levels of dementia that Pat has travelled since she arrived, we have never had any doubts that she is looked after in the most professional manner. When she becomes agitated they handle her well until she returns to a peaceful place
The atmosphere on Robin Lane is calm - and peaceful.
The documented details of my sister's health care show that the lead carers are aware of health, weight, and any health problems.
The rooms are bright and well cared for - housekeeping look after her well.

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Review from Susan L (Daughter of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is lovely, bright and cheerful and everyone is helpful. I have a few clothes issues, no-one seems to understand about washing and clothes disappear. That is my only complaint. The receptionist is amazing and so helpful. The manager is lovely, much better than the last lot!

Reply from Neil Lancaster, General Manager at Hallmark Lakeview

Thank you for your comments. We will arrange a meeting to discuss your concerns.


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Review from L B (Son-in-law of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home with management that listens to your views and responds quickly and efficiently. Care staff and all other staff buy into the caring ethos - I am very satisfied that my mother in law is very well cared for.

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Review from N M (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, very caring and understanding.
Also lovely to know my mother is in safe hands and secure as we live permanently in Spain.

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Review from Graeme J (Son of Resident) published on 13 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in Lakeview now for a year and is extremely happy. Of course, this makes the family happy as well and this is largely down to the care and service provided by the staff at the home. We have been very appreciative of the help given us by the home and we are kept informed
at all times of any issues or problems.


The yearly review meetings also help us all, including my mother, to give input and request any changes which might help. As my mother could not carry on at her house in Bournemouth, Lakeview has given us all the opportunity to give our mother a safe and secure environment where we can visit as often as we wish in the knowledge that mum will be well looked after. The staff and management are friendly and caring and the home is fresh and clean every time we visit.


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Review from Michael H (Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only spent one week but I was extremely pleased with the care and attention I received from all the staff and facilities I used.

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Review from Neil F (Son of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home provides good facilities, residents are treated very well and staff appear to care about the residents. Management roles seem to change quite often, head office admin is poor but getting better, overall happy with the care offered but at times they seem very short of staff, I doubt if
the staff / resident ratio is as stated of 1:4.
Mum is settled and enjoys life there.

Reply from Neil Lancaster, General Manager at Hallmark Lakeview

Thank you for your review. I am glad your mum is happy at Lakeview and we have now had a chance to discuss your concerns in person.


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Review from V W (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff are always very welcoming. Everyone very willing to spend time with myself and my family whenever we visit mum.

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Review from John C (Partner of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner took up residence in Lakeview in August 2016. She took time to settle down but I was welcomed here on an almost daily basis and struck up a good relationship with the staff. The accent here is on activity which has a good effect on the residents and I am sure slows down the progress of
dementia and therefore extends their lives. I have previous experience of a similar care home where people were left to sleep in their armchairs all day - a great pity. This new method definitely shows great benefits to all.

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Review from Christine T (Daughter of Resident) published on 8 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for over a year and in that time his needs have changed and his care by the wonderful staff have been met.
He is settled and happy and enjoys the many activities that the home has to offer. The staff are worthy of very high praise this is a lovely home and community.

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Review from Mark M (Son-in-law of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved 'down south' from the north east. We looked at lots of care homes and this was the best by a long mile. Everyone is happy - staff and residents combined. It is a pleasure to visit and their homemade cakes and biscuits are superb. Other care homes just don't make the grade.
Well
done Lakeview Care Home!
The main plus point is resident stimulation!

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Review from Briege W (Daughter-in-law of Resident) published on 25 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview is an exceptional care home.   
The management has at its core an integrity and a heart.
My mother in law feels very safe, secure and cared for by all members of staff.
Staff are outstandingly supportive and sensitive to her wellbeing and requirements.   
There is a refreshing transparency
about her care and access to records.
She has been encouraged to participate in activities that are appropriate to her interests and needs.
She has settled in well and we have been impressed with the level of care.
Her overall health has improved considerably.   
The home cooked food is excellent and the whole home is spotlessly clean.
So thank you to all Lakeview staff.
Thank you for your openness, thank you for your individual care, and thank you for your constant endeavour to create a stimulating, cheerful atmosphere that really helps Lakeview feel like ....HOME.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Hallmark Lakeview is calculated as follows: ( (298 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 343 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (23)

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Meet the Team (3)

Inderpreet

Inderpreet Hanzra

Job Title: General Manager

Joined: 2018

I’m the General Manager at Lakeview Care Home and have over 13 years’ experience in the care industry. My passion for care and drive to enhance the well-being of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the outstanding care experience we share at Lakeview.


Iftekhar

Iftekhar Ahmed

Job Title: Deputy Manager

Joined: 2022

I joined Lakeview in January 2022 and have worked in adult health and social care for 14 years. I started my career as a carer and progressed to the role of Deputy Manager and this included mentoring team members and becoming a trainer.


As a Deputy Manager, I enjoy interacting with the residents as well as their family and friends and getting to know them all individually. I strongly believe in understanding the needs of each resident understanding resident to ensure we are offering relationship-centred care.


Emma

Emma Attard

Job Title: Lifestyle Lead

Joined: 2021

I am the Lifestyle Lead at Lakeview Care Home. My background is working in a private hospital as a Patient Liaison Officer, and I have now transferred these skills into my position here. It is my role to provide a varied, stimulating and fun programme of activities for all the residents. We work hard as a team to understand each individual residents particular hobbies and passions, and to provide activities to suit them and their needs. I love seeing the smiles on their faces and the enjoyment they get from taking part in the varied activities that we provide.