Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ
Submit a Review
9.9 107 Reviews
  • Hallmark Lakeview, Lightwater
Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury and familiarity. At Lakeview, residents are supported with a passionate and dedicated team enabling them to enjoy their day, their way. Recognising the hurdles that come with aging, every moment is embraced, both big and small, with a bighearted approach that places residents and their loved ones at the heart of everything the team at Lakeview provide.

Change can be daunting, but Lakeview strive to ease new residents into home life. Families stay together with the doors always open for loved ones to drop by at any time – day or night. With thoughtfully designed spaces, residents and guests can enjoy a cuppa and freshly baked treat in the convivial Woodland Café or relax on the terraces in the lush outdoor greenery. At Lakeview, Residents are supported to live each day to the full, continuing favourite hobbies and pastimes. They may even find something new.

Show Hallmark Lakeview on the Map

Care Provided by Hallmark Lakeview

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Inderpreet Hanzra (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hallmark Lakeview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,580
    • Self-Funded Residential Dementia Care from £1,800

  • Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.
  • (these prices are only a guideline, please contact Hallmark Lakeview to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please pre-book your visits by calling the Reception Team.


  • Parking

  • There is a private car park available at Lakeview.


Hallmark Lakeview Reviews (107)

Total of 107, showing 101-107
9.9

Hallmark Lakeview has a Review Score of 9.9 (9.866) out of 10, based on 29 reviews in the last 2 years. Over all time Hallmark Lakeview has 107 reviews.

Overall Experience

  • 96
  • 11
  • 0
  • 0
  • 0

Date Published

107
9
11
29
78

Review from Judith B (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody does their best, but perhaps a little more English food might not go amiss. Staff are wonderful on the whole, too kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Daughter of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. Mum has come to light since moving in. Lakeview take care of her every need. We both love it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is now 95 years old- she moved to Lakeview earlier this year and now feels safe, protected and well cared for. My mother's safety and well-being seem very important to everyone at Lakeview. The staff are very caring and the atmosphere and environment warm and friendly. Staff will often chat
with my mother in her room. The senior team are very approachable and are always available to the residents and relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Nephew of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt recently moved into Lakeview after a short stint at another home where she clearly wasn't very happy. Lakeveiw has had a warm and friendly feel from day 1 and my aunt has commented several times how happy she is with her new "home" and how much better the atmosphere is here. Everyone is always
smiling.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Son of Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview is a lovely place. As a family, we are made to feel very welcome, from the first visit to view the facilities and ever since mum moved in.
The staff are lovely and caring and there are plenty of activities for residents to join in with if they wish. The food is excellent and good value for
visitors if they wish to join a resident for lunch.
Mum has a lovely room and all the communal lounges and dining room are tastefully decorated.
The only problem is the administration is a bit haphazard, but this could be down to head office, not necessarily Lakeview.

Reply from Michael Berkley-Blezard, General Manager at Hallmark Lakeview

Thank you for your feedback, I am glad your mum is happy here. I will arrange to meet with you in person to discuss your comments on the administration further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris F (Daughter of Resident) published on 10 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is never nice to have to move an elderly relative into care but when it becomes necessary, you hope to find somewhere special. Lakeview is that "somewhere special". Mum has settled in really well and is enjoying life at Lakeview. The care she receives is second to none. All the Carers and Lifestyle
team are amazing. They really care about the residents and try to make life at Lakeview as enjoyable and interesting as possible. There is always so much going on and I have seen at first hand how much enjoyment the residents get from all the activities. We couldn't have made a better choice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole P (Daughter of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the care home for nearly a year. It was a relief for her to be somewhere secure and friendly. Nearly as good as her own home. She seems to be happy but a bit institutionalised not a criticism just how it is. When we pop in at various different times we are always made welcome and tea
and biscuits are always available. The staff are all very caring, friendly to the residents and us.

Reply from Sally Garland, Customer Relationship Manager at Hallmark Lakeview

Thank you for your comments. We have now had a chance to meet to discuss your concerns and are working together to improve the experience for you and your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Hallmark Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Hallmark Lakeview is calculated as follows: ( (298 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 343 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Lakeview is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (23)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Inderpreet

Inderpreet Hanzra

Job Title: General Manager

Joined: 2018

I’m the General Manager at Lakeview Care Home and have over 13 years’ experience in the care industry. My passion for care and drive to enhance the well-being of residents, meant a huge change of career from being a Pharmacist. Every day, I look forward to meeting residents and making a difference to their lives. Our passion at Lakeview is to deliver relationship-centred care that is second to none. So, I welcome you to be part of the outstanding care experience we share at Lakeview.


Iftekhar

Iftekhar Ahmed

Job Title: Deputy Manager

Joined: 2022

I joined Lakeview in January 2022 and have worked in adult health and social care for 14 years. I started my career as a carer and progressed to the role of Deputy Manager and this included mentoring team members and becoming a trainer.


As a Deputy Manager, I enjoy interacting with the residents as well as their family and friends and getting to know them all individually. I strongly believe in understanding the needs of each resident understanding resident to ensure we are offering relationship-centred care.


Emma

Emma Attard

Job Title: Lifestyle Lead

Joined: 2021

I am the Lifestyle Lead at Lakeview Care Home. My background is working in a private hospital as a Patient Liaison Officer, and I have now transferred these skills into my position here. It is my role to provide a varied, stimulating and fun programme of activities for all the residents. We work hard as a team to understand each individual residents particular hobbies and passions, and to provide activities to suit them and their needs. I love seeing the smiles on their faces and the enjoyment they get from taking part in the varied activities that we provide.