Please enquire directly to the care home for pricing information. Fees are set dependant of level of care needs assessed.
Thorburn Manor has a Review Score of 9.9 (9.909) out of 10, based on 18 reviews in the last 2 years. Over all time Thorburn Manor has 40 reviews.
Review from Ron U (Son of Resident) published on 17 March 2025
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for your review we really appreciate your support
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Grant F (Friend of Resident) published on 31 January 2025
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for your kinds words. We appreciate you taking the effort.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne B (Friend of Resident) published on 17 January 2025
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alastair R (Son of Resident) published on 23 December 2024
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
The team will be delighted to hear your feedback. Merry Christmas
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Vicki M (Sister of Resident) published on 4 December 2024
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for your kind review all the team appreciate it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bruce C (Son of Resident) published on 22 August 2024
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for letting us care for your mother. We appreciate the review. I hope you are all well at this time. Best regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jim S (Husband of Resident) published on 30 July 2024
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for your kind words. I'm very grateful you put your trust in us and that the team delivered for you and your wife. Take care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elspeth F (Daughter of Resident) published on 26 July 2024
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for your kind review. We will keep trying our best for you and your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne C (Daughter of Resident) published on 26 July 2024
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for your great feedback - it's really appreciated!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A N (Son of Resident) published on 26 July 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda B (Daughter of Resident) published on 16 February 2024
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for your lovely words. We appreciate your care for us too. Our deepest condolences to you and your family. Thank you for your trust in us. Kindest Regards
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith C (Son of Resident) published on 18 December 2023
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for your great feedback. I'm glad the team put a good spread for you. Merry Christmas
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H H (Daughter of Resident) published on 15 December 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin C (Son-in-law of Resident) published on 12 December 2023
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for your lovely words. We really appreciate your support! I'm glad you think so highly of our service. We will keep doing are best to raise the standards
Many thanks
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Daughter of Resident) published on 6 September 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tricia F (Daughter of Resident) published on 17 August 2023
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for your review, as always we appreciate your support
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian C (Husband of Resident) published on 7 August 2023
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you so much for your lovely comments - all the team really appreciate it
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Audrey M (Daughter of Resident) published on 25 May 2023
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you for your great feedback. We all really appreciate your kind words.
Thank you
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen C (Daughter of Resident) published on 14 December 2022
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Thank you, Helen. We greatly appreciate your lovely words. Have a great Christmas.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann H (Daughter of Resident) published on 14 December 2022
Submitted via Website •
Report
Reply from Sean Black, Director at Thorburn Manor
Ann thank you so much. I'm grateful for your trust in us. We will keep trying our best.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.909) out of 10 for Thorburn Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Thorburn Manor is calculated as follows: ( (191 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 208 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Thorburn Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2022
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet