Please enquire directly to the care home for pricing information. Fees are set dependant of level of care needs assessed.
Thorburn Manor has a Review Score of 9.9 (9.909) out of 10, based on 18 reviews in the last 2 years. Over all time Thorburn Manor has 40 reviews.
Review from Jenny F (Daughter of Resident) published on 12 December 2022
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Reply from Sean Black, Director at Thorburn Manor
Amazing feedback thank you so much. We are so glad your mother is settling in.
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Review from David S (Son of Resident) published on 6 December 2022
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Reply from Sean Black, Director at Thorburn Manor
Thank you for your support, David. Much appreciated. Sean Black.
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Review from Allan M (Son of Resident) published on 6 December 2022
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Reply from Sean Black, Director at Thorburn Manor
Thanks Allan. Glad to get such great feedback. Much appreciated, Sean.
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Review from Jill I (Daughter of Resident) published on 1 December 2022
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Reply from Sean Black, Director at Thorburn Manor
Thank you for your lovely comments. Thanks for trusting in us.
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Review from Liz T (Daughter of Resident) published on 3 November 2022
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Reply from Sean Black, Director at Thorburn Manor
Thank you for your comments, Liz. It makes me feel proud you feel this way and I appreciate everything you have said and the support you have given us. I will pass your kind words on to the team. Best wishes.
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Review from M P (Niece of Resident) published on 31 August 2022
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Reply from Sean Black, Director at Thorburn Manor
Thank you for your kind words. I will pass on to our team.
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Review from Shona B (Daughter of Resident) published on 29 June 2022
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Review from H K (Daughter of Resident) published on 8 March 2022
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Reply from Sean Black, Director at Thorburn Manor
Thank you so much for your kind words I will make sure to share this with the team who deserve such high praise. Kind regards Sean Black.
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Review from Sheila R (Daughter of Resident) published on 21 December 2021
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Reply from Sean Black, Director at Thorburn Manor
Dear Sheila, Thank you for your feedback. I’m very glad you managed to enjoy yourselves. Merry Christmas.
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Review from C M (Daughter of Resident) published on 14 December 2021
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Reply from Sean Black, Director at Thorburn Manor
Thank you so much, we all appreciate your lovely comments.
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Review from Ken W (Son of Resident) published on 14 December 2021
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Reply from Sean Black, Director at Thorburn Manor
Thank you, Ken, we really appreciate your kind words. Merry Christmas.
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Review from Peter L (Son of Resident) published on 3 February 2021
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Reply from Sean Black, Director at Thorburn Manor
Dear Peter, thank you for your kindness. Thank you for the opportunity to care for your dad; we are all grateful that you felt he was well looked after.
I wish you and your family the very best.
Take care.
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Review from Cath H (Niece of Resident) published on 28 January 2021
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Reply from Sean Black, Director at Thorburn Manor
Dear Cath
Thank you for your lovely words. Myself and the team really appreciate it. Please take care of yourself and stay safe
Thanks
Sean Black
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Review from Ann P (Daughter of Resident) published on 27 March 2020
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Review from J L (Friend of Resident) published on 22 October 2019
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Review from J P (Power of Attorney of Resident) published on 22 October 2019
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Review from Linda W (Daughter of Resident) published on 4 October 2019
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Review from Lesley R (Daughter of Resident) published on 10 September 2019
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Reply from Sean Black, Managing Director at Thorburn Manor
Thank you, Lesley, for your kind words it is great to know you feel contented with our service
Kind regards
Sean Black
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Review from Barbara M (Niece of Resident) published on 19 June 2019
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Reply from Sean Black, Director at Thorburn Manor
Dear Barbara
Thank you for your comments, I'm glad you found our services and care of the quality your aunt deserved.
Best regards
Sean Black
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Review from Susan G (Daughter of Resident) published on 5 March 2018
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The Review Score of 9.9 (9.909) out of 10 for Thorburn Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Thorburn Manor is calculated as follows: ( (191 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 208 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Thorburn Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2022
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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