Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 208 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided by Avalon Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Thorpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (107)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Avalon Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,370
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,480
  • (these prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avalon Court Care Home - Avery Healthcare Reviews (208)

Total of 208, showing 1-20
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.817) out of 10, based on 36 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 208 reviews.

Overall Experience

  • 183
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Date Published

208
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Review from Tina F (Daughter of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed with open arms by all the staff at Avalon Court Care Home. Each person, friend, member of staff, I say friend because that's how you are treated and become. My mom is encouraged at every opportunity to join in, has regular contact from staff to check all is well. If there is the
slightest problem it is always acted upon promptly. Mom's only complaint is that very occasionally the food isn't up to standard, you can't please everybody all the time! However, apologies are always made and food is changed without a problem. My mother has thrived.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your review. We are so glad that you all feel so welcome at Avalon Court. We very much appreciate your feedback and we take on board all you say and we will act upon it where we can. Best wishes.


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Review from Peter B (Son-in-law of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has gone from being lonely in her own home to a home that has a great social life with brilliant care! And an entertainment crew that keep the residents at the heart of all planning! It's amazing to see my mother-in-law positively grow and make new friends and to see her embark on a
new journey, rather than us thinking it was the end of something. Thank you Avalon.

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Review from Gill B (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our mum was diagnosed with early stages of dementia we didn't imagine that we would find the best, caring, stimulating, fun, supportive future home! It's given our mum a new lease of life that she's really enjoying! All the opportunities for socialising and well-being have made her so happy, with
a new sense of belonging and happiness!

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Review from Debra S (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both reception and floor teams treat the residents with respect, care and love, making sure their every need is catered for.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your wonderful review. I'm so happy you feel this way as we really do enjoy our time with the residents as well. It's a whole team that makes a happy home and I think this is what we have achieved with our dedicated staff. Best wishes.


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Review from S R (Respite Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find the words to express the kindness I have experienced at Avalon Court Care Home. I would recommend it. It is clean, caring, patient but most of all, a happy place. The entertainment every afternoon was a pleasant surprise. I came here on my own but I left with lots of friends who I have
promised to revisit. It has been an eye-opener for me and I have been made to feel very humble. A big thank you to everyone.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

What an amazing review. Thank you so much. It's so wonderful to hear that you made friends and had a lovely time. I'm so happy that you will be coming back to visit your friends. You will always be welcome. Best wishes.


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Review from A W (Sister of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been on trips out, she has been to the school. She has a great life doing lots of social activities. The food is always good, she has the same care worker who knows her very well.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your wonderful 5* review. I'm so glad that she is enjoying the activities that our amazing team provide with dedication. Our lovely kitchen staff work very hard to meet individual needs and I'm so glad she is enjoying Avalon Court. Best wishes.


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Review from Ursula H (Sister of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident in Avalon Court Care Home. I have visited her periodically from my home in the USA. I am saddened she has to be here permanently but commend you for the wonderful care she receives. On the front desk, we were always greeted very warmly, as were all the rest of the staff. God
bless you all.

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Review from Susan S (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Avalon Court from August 2023 until April 2024 and during her time she received excellent care by all staff. Nothing was too much trouble. She had a lovely spacious room, restaurant for meals and excellent carers including all the entertainment staff. Mum looked forward to so many activities
during her time especially the choir and plays.
Unfortunately after a short time in hospital it was agreed that the home could no longer meet her care needs and she had to move into nursing care. This was a sad day for my mum and the whole family.
The only negative point I would make is concerning care cost credits. Unfortunately due to the timing of mum having to move to a nursing home and the monthly fee being taken from her account, we are still waiting for a credit to be repaid, despite having made number of enquires over the last 6 months. This negative point is not a reflection on the care received overall.

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Review from Sarah D (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very well looked after during his time at Avalon.
The staff were all very caring, friendly and helpful.
The food looked delicious and requests were catered to as far as possible.
Thank you for all that you have done and are doing.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your 5* review. Our staff at Avalon do their very best to cater to everyone's individual needs. I will pass on to the kitchen staff your compliments. I'm so glad we can make families happy as well as our residents. Very best wishes.


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Review from J B (Wife of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel the care home is very well suited for residents with physical disabilities.
My husband has dementia. I did hope more could have been carried out to stimulate him.
Not a great amount of staff on his floor. Meetings and training courses left a very thin covering of staff at times.
I do feel
the staff did their best for the residents in their care though.

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Review from Margaret D (Wife of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the home for 3 months and the care he received was excellent.
Nothing was too much trouble for the carers. He enjoyed the activities which were very varied.
We as a family were sad when he had to leave to go to a nursing home. We had considered Avalon to be our second home.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for the 5* review. I'm so glad your experience was a happy and positive one. We have wonderful staff who really do care. For all us staff here, we too find it difficult when a resident leaves as we also lose the family. Just please remember you are welcome any time to drop in for coffee and cake. Best wishes to you.


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Review from Jane M (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entertainment team need to be congratulated for the range and depth of activities. For instance this week we had a bake off and a very personable singer who reaches out to all. (The bake off was well organised and hilarious. There was also a St George's Day party and National Earth celebration to
name a few more this week.) The entertainment team ensure they make the most of each day to include staff as well as residents. This is such a boost to all concerned including family. Thank you so much to one member of staff in particular and your team.
Just one ask on the entertainment side - please could there be more at weekends as it is sadly running behind. The visiting families enjoy the entertainment as much as the residents.

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Review from S W (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to say thank you to the team at Avalon - the carers, the entertainers, the chefs and the team which makes it all happen including the reception team, who have taken care of our father since he moved there 18 months ago. Both he and our family have been looked after, made to feel welcome and
also involved in his care. The team has taken the time to get to know our father, to understand what he likes and doesn't like and consequently tailor his well-being to who he is. On two occasions when he has had to go to hospital, the carers’ reactions have been exactly that – the reaction of people who care.
Our father has said to us on several occasions, 'This is a very nice place to live, the people here are very kind'. And on one occasion when we said how bright he was looking, his reply was lovely: “Why wouldn’t I be, with all the good things that happen here?!” We are very pleased that we chose Avalon.

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Review from John A (Husband of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without hesitation I would recommend Avalon Court as a 1st class care home - absolutely. On entering you could be forgiven in thinking this was a 1st class hotel! Spacious, airy, with a totally friendly feeling. At reception you are greeted by the management team, courteous, obliging. Nothing is too
much trouble. Accommodation within the rooms is superb. Staff are at all times willing to assist. A wide range of activities abounds, led by an excellent entertainment team, with something for everyone. On the "flip" side... although the car parking is generous, I feel there should be more disabled bays - rather than just two! Given the nature of the residents and visitors.
To sum up, my wife receives the best possible care and attention in a difficult period.

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Review from Sue R (Sister of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not sure where to begin or who to thank first, so this is for all members of staff, including managers, very caring carers, entertainment staff, kitchen staff, cleaning staff, and maintenance staff.
A huge big thank you for looking after my sister; she wasn’t with you for very long, but in her time
with you, she was looked after so well, even whilst in bed with chest infections, the carers were so good, especially one, whom we know my sister loved and looked forward to the time she spent with her.
It was fitting to be with you at Avalon for family and friends to have a bite to eat and drink to celebrate her life, so thank you to the catering staff. The presentation for her was so much appreciated by us all, so huge thank you all.

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Review from R S (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had Christmas Day lunch with my mum and the food was very enjoyable. It was an unexpected bonus to be offered the cheese board after the Christmas pudding. We also enjoyed an alcoholic beverage. We were made to feel very welcome by all the staff, It was a lovely atmosphere.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your 5* review. I'm so pleased you enjoyed your Christmas lunch with your loved ones. Our dedicated team work so hard to make every event special so I am delighted that you had a wonderful time. Kind regards.


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Review from Sue Q (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone worked hard to give me (including my daughter) a wonderful day. The meal was very good, super atmosphere in a beautifully laid out dining room. Santa delivered a present to us all. It felt like a really special day. Thank you to all staff from all areas and my daughter kept it a secret. I met
my first great-grandson for the first time. The best day ever! Thank you all again. What a fantastic team at Avalon Court.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

I'm so happy you and your family had a wonderful day. We try hard at Avalon to create a family atmosphere. I will thank all the staff, especially our wonderful kitchen staff for delivering an amazing meal. So glad you all enjoyed yourself. Best wishes.


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Review from A A (Friend of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor I enjoyed a Christmas lunch here with the resident I come to see. I have to say that I cannot think of anything extra. The staff could not have done more to make the occasion more enjoyable. A truly excellent effort by all concerned.

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Review from B B (Sister of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great Christmas. The staff worked very hard and the food was lovely.

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Review from Margaret R (Daughter-in-law of Resident) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon Court Care Home is amazing, very friendly and run amazingly by everyone.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (360 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 431 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.


Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.


Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!


Frequently Asked Questions about Avalon Court Care Home - Avery Healthcare

What types of Care is Avalon Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avalon Court Care Home - Avery Healthcare provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Avalon Court Care Home - Avery Healthcare have?

There are 107 Single Rooms.

What are the Facilities & Services at Avalon Court Care Home - Avery Healthcare?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avalon Court Care Home - Avery Healthcare to the centre of Coventry?

3.8 mile(s) as the crow flies, distance by road may be significantly further.