Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 208 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided by Avalon Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Thorpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (107)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Avalon Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,370
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,480
  • (these prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avalon Court Care Home - Avery Healthcare Reviews (208)

Total of 208, showing 181-200
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.817) out of 10, based on 36 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 208 reviews.

Overall Experience

  • 183
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  • 2

Date Published

208
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Review from John J (Son of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is not a happy time seeing your parents lose their independence, but the staff and the accommodation make it seem a pleasant experience. Thanking them for all their help and consideration given to my parents.

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Review from E H (Daughter-in-law of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and caring. They all seem to know each patient, even reception staff obviously know who you are when visiting. There is always a very welcoming atmosphere from when you enter reception until you leave.

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Review from Gregory S J (Son of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1. Very professional staff.
2. Extremely caring staff.
3. My mother feels very at ease with Avalon Court.
4. Staff go out of their way to help family.
5. The building is very well maintained and clean.

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Review from Mr B (Nephew of Resident) published on 29 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in this care home for a few months now. The staff have been excellent in caring for her. The food has improved a lot since the new chef arrived and I enjoy being able to have lunch with her when I visit. This home is more like a 5 star hotel than a care home.

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Review from A R (Son of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only observation is that my dads appearance has been poor on occasions ie nails not cut, unshaven, which is unacceptable given that my father is/was a very smart individual.

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Review from Stamatina H (Resident) assisted by family/friend published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The centre is immaculate and fully staffed, who are always helpful, courteous and go out of their way to assist. The arrangement of group dining is an excellent idea for residents to integrate with each other and for some companionship. The rooms are clean, well equipped, with trained staff on hand
to provide appropriate equipment as required. It is indeed a care centre of excellence!

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Review from Owen W (Brother of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a resident in care very impressed with the decor and attitude to all the staff concerned. The home is a credit to all concerned. Well Done.

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Review from Anna L (Daughter-in-law of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been in Avalon Court she has progressed health wise through the excellent care she has received. She is now as fit as we can expect.

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Review from Debbie J (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked through the doors I was impressed. The reception is impressive and well lit and decorated. My worry that other areas might not live up to these standards were quickly dispelled. My dads room is beautiful and very well equipped. The staff are amazing, cheerful, friendly and very helpful.
We have experienced no problems at all and would highly recommend to anyone. If I had to pick a fault it would be accessibility on the bus- which is an outside issue. It's hard to put into words just how great the place is so I would recommend a visit and see for yourself.

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Review from M S (Son of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my mum is receiving excellent, professional care. I feel that the staff are extremely friendly, genuine and display empathy towards my mum on a professional and personal level. The level of care has allowed me to feel that my mum is in a safe and kind environment, which greatly alleviates
those 'guilt feelings' after visiting.

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Review from Susan P (Stepdaughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My step father was looked after very well during his stay at Avalon at a very difficult time. The family consider Avalon Court to be 1st class, safe, comfortable and spacious and are very grateful for the help and support they received.

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Review from V F (Wife of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only concern I have is clothes that disappear never to be seen again!! i.e. new trousers bought at the care home.

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Review from A P (Sister of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Accommodation excellent always very clean and tidy. My brother is always clean and tidy. Doesn't mix easily and is always in his room asleep most of the time, but now he does go on the occasional outings, which he enjoys. We have on occasions found odd things missing! some of them do turn up in time.
My brother seems contented in his surroundings and he enjoys his visitors.

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Review from Ronald C (Relative of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent everything form what I've seen. The staff are wonderful.

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Review from Tudor D (Son of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are very good. Staff very friendly and attentive. All areas are very clean and tidy. The choice at breakfast could be improved.

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Review from Robin B (Power of Attorney of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring compared to others I have visited. Residents are lucky to be here.

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Review from Alan H (Son-in-law of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing seems to much trouble. My mother-in-law is well cared for at all times. Staff are very helpful.

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Review from Nicola D (Relative of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful from the start as you come in to all the staff on floors. Hope they keep up the good work as I would love some place like this when I need it.
Fab.
Amazing.
Friendly.
Caring.

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Review from C J (Son of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please do not change anything, what a fantastic place to be (5 star).
You cannot and should not change perfection.

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Review from Joanne H (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my Mum is here as I know she is happy and very well cared for. All her visitors, family and friends are very impressed with the atmosphere, facilities and the friendliness of the staff. There are many opportunities to have a go at a variety of activities and staff are always on
hand to have a friendly word or there in case of need.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (360 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 431 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.


Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.


Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!