Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 208 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided by Avalon Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Thorpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (107)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Avalon Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,370
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,480
  • (these prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avalon Court Care Home - Avery Healthcare Reviews (208)

Total of 208, showing 21-40
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.817) out of 10, based on 36 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 208 reviews.

Overall Experience

  • 183
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Date Published

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Review from Terence R (Son of Resident) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere. Staff and residents always smiling. Entertainment is brilliant. Tops marks all round. Spotless.

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Review from Ann C (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are always friendly, warm and willing to listen.
The care has been well maintained, and any information has been shared with family members.
A recent 95th birthday celebration was catered for by the chef and staff at the home. As a family, we were so pleased by the buffet;
the quality was exceptional. The staff could not do enough for us, and we appreciated that very much.
Keep up the excellent work, and a big thank you.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

I'm so glad your loved one had a lovely birthday, and everyone enjoyed it. Our chef and her team provide excellent food, and we are very proud of them. It's so nice that you can talk to all our staff and find them warm and friendly. Thank you so much. I will pass this all on to the staff. It's lovely to get such feedback. Best wishes.


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Review from Darren M (Friend of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home with amazing staff. Our dear friend has come on really well since being in your care. Excellent work thank you to everyone concerned.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your 5-star review. I'm so happy your friend is enjoying life at Avalon Court. We have many activities for residents to join in if they wish, lots of trips out or just relax. I shall pass on your thanks to our staff. Best wishes Elaine.


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Review from D J (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Avalon for approximately six months and she has received excellent care throughout. I would highly recommend this wonderful home. All the staff are so friendly and helpful and nothing is too much trouble.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your wonderful five star review. I'm so glad your mother is happy and that you are too. Our team are very dedicated to making sure all needs are met.


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Review from S R (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a lovely and caring place. You only need to view residents to appreciate this. Knowing your relative is being well looked after is worth everything.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your five star review. As a home, we really appreciate it. I'm so glad your loved one is happy. We are so lucky to have wonderful staff who really care. Best wishes Elaine.


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Review from T K (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely distressed due to dementia. The staff are always kind and helpful. The home organised two lovely parties for her 100th birthday.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your five-star review. It is always distressing to see a loved one so upset. I'm so glad our dedicated team were able to help and make your loved one feel so much better. Best wishes.


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Review from J W (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for nearly two years. I am so pleased I chose Avalon Court to take care of Mum. The staff are always helpful and welcoming and friendly.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your review. It is always heartwarming to hear that not only our residents are happy but also their families. We aim to make everyone feel welcome when they come through our door. Best wishes Elaine.


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Review from J S (Friend of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my close friend over the past year and found she is very happy here and well looked after. I would have no problem referring the care home to other people.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review. We really do appreciate all feedback. I'm so glad your friend is happy. The staff at Avalon Court are a very dedicated team. Best wishes Elaine.


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Review from J H (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first contact, we have been treated with kindness and professionalism. Nothing is too much trouble and our questions no matter how trivial are never made to appear silly. Staff are always available for a chat.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your lovely review and never hesitate to come for a chat. Our door is always open.


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Review from J E (Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received excellent care throughout her stay and we were particularly pleased with the arrangements for her 100-year birthday celebrations.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It was a pleasure to be able to help with your mum's 100th birthday celebrations, so glad she enjoyed her special day. Best wishes.


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Review from Gillian M (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the room and bathroom space. Food is very good and apart from a couple of members of staff, the rest are hardworking, pleasant and very helpful.

Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry. I am pleased that you are happy with the facilities. If you have any concerns with the staff team, please do not hesitate to contact me at your earliest convenience. Best wishes.


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Review from Steve C (Son of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Variety of activities - seek to involve all residents in communal activities. A good layout makes getting around easier. Seek to encourage residents' independence. The majority of staff are helpful. Frequent changes in staff can be confusing.

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Review from S C (Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy to be able to come here in 2018 when I needed extra help and realised I could no longer live alone. Avalone is my home now and the staff and residents are very good friends.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry. We are delighted that you enjoyed your stay with us so much, that you decided to make your stay a permanent one and that you have made firm friends with your peers. It is true to have you as a member of our loving care community. Best wishes


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Review from Norman S (Husband of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife said nothing about her experience of Avalon Court until six months had elapsed. She then told me that she enjoyed her stay and that she would be content to go again if it would help me. I had fully expected her to say 'don't send me there again!' She is very hard to please!

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. We are delighted to hear that your wife enjoyed her time with us, as part of our loving care community. We would be happy to welcome her back at any time should the need arise. Best wishes.


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Review from David O (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes.


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Review from Daniel H (Grandson of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and very helpful staff. Nice place and always things going on for the residents.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is lovely to hear that the choice of daily activities provided by our talented well-being team is so well received. Best wishes.


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Review from Clive J (Son of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed my mother extremely well. Everywhere is so clean, tidy and hygienic. All staff have been so caring and helpful since Mum arrived. Family members are made so welcome. Nothing is too much trouble for any of the staff, and everyone seems to have got to know Mum so well.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. Your feedback is invaluable to us. Best wishes.


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Review from Hilary C (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has just returned from spending two weeks in Avalon Court Care Home and what a lovely two weeks she has had. Since her return, she has continually told us how kind and caring everyone was, she was looked after very well and met some lovely residents too. Mum said the food was lovely and plentiful
too. She thoroughly enjoyed the activities that were available and joined in with everything that she could. I have just been talking to her about "knit and natter" which she particularly enjoyed. Whilst her room was a little smaller than during her last visit, it was clean and comfortable, she had all the facilities she needed. We will have no hesitation in considering Avalon Court in the future. Mum has just said to me how much she misses one of the residents that she met, I'll try and put them in touch again. Thanks to everyone at Avalon, we are grateful for the care and attention you gave to our mum.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry. We are delighted to hear that your mum enjoyed her short respite stay with us, in the loving care community that we create, giving you and your family the peace of mind you deserve. It is so lovely to hear that your mum joined in with the daily activities provided by our talented well-being team and made new acquaintances. We would be happy to welcome her back at any time should the need arise. Best wishes.


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Review from Nigel H (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and facilities are excellent, and nothing is an issue, which is what my parents need.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team. Best wishes.


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Review from Nicola H (Daughter-in-law of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with every aspect, from the first visit to the care being received. Thank you.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is gratefully received. Best wishes.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (360 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 431 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.


Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.


Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!