Review from S L (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience

My Mum has been living on Ferguson since January 2023. The process of moving in was efficient and handled with compassion. The teams from reception, housekeeping to care have all been friendly and helpful with nothing being too much trouble even when busy. Glasses and clothes do go missing, however,

we should remember that the residents have memory issues and moving things around is part of the illness. When this has happened the staff have been attentive and helped locate missing items. The most important aspect of my Mum's care for me is that she is safe, well looked after and treated with respect and my experience with Ferguson is that all of this is in place. The entertainment is truly exceptional and the team work so hard to provide stimulation, both physical and emotional and I cannot praise them enough.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking to time to review Avalon Court Care Home in Coventry. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible. It is also pleasing to hear that the choice of activities provided by our talented well-being team are so well received. Your feedback is greatly appreciated. Best wishes, Rachel.

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Review from L W (Niece of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience

I am writing with great disappointment at the care offered by Avalon Court to my 86-year-old Aunt. She moved into the home just before Christmas and completely deteriorated in the home.
Examples of poor care were:-
-Inadequate staffing which impacted responding to her needs.
-Considerable weight

loss through not eating and little care planning to address this issue.
-Error with medication which had to be investigated and my aunt went into hospital as a result.
-Clothes went missing.
-My Aunt was in bed for long periods of time without stimulation until the family addressed this issue.
-My Aunt was left unwashed until late afternoon on many occasions.
I have had to raise these issues with management on many occasions and whilst some concerns were looked into I feel that my aunt was neglected in their care and I made social care aware of this.
Whilst this home looks good from the marketing and the home is of a good standard environmentally the care does not match this in our experience.

Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare

I would like to express my apologies that your expectations were not met whilst your aunt resided at Avalon Court. As you are aware, any concerns raised were investigated and responded directly to you. If you would like to discuss this further please do not hesitate to contact me.

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Review from M O (Wife of Resident) published on 30 January 2023
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Overall Experience

Unfortunately this home does not appear to have enough staff to monitor residents with dementia who are not yet immobile. How on earth was it possible for the person I trusted them with to roam the ward unattended during the night and become so distressed that he became aggressive to other residents

within a window of 48 hours is not clear to me.
What was worse, was the lack of taking responsibility. I was called at 6am on the 23rd December to be told I must come to pick up the person I had trusted them with. There did not appear to be any concept of duty of care. In the process, a rather expensive pair of varifocals were lost. Again, how was it possible for this to happen in a secure unit? Glasses not found to date, incidentally, one month on. Instead of respite, this turned out to be a nightmare at Christmas. And a surprise too, given the positive reviews I had seen, and the weekly charge.

Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare

I am very sorry to hear that we did not meet your expectations while your husband resided at Avalon Court. We do have a system in place to investigate any concerns and respond back to the relative. I would be more than happy to discuss this with you in person. Please contact me directly on 02476 470246 once again, I wish to apologise for any distress caused to yourself and your loved ones.

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Review from Joy N (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience

I can't speak highly enough about this care home. My dad was a resident from March this year. He wasn't keen at first so it was difficult for everyone but after a while, he settled in and enjoyed being cared for by the beautiful, highly qualified staff. They treated him like he was their own precious

dad. He enjoyed all of the activities, especially the quizzes, the singing and the dancing. He went on outings and made new friends. The food is like a quality hotel and they cater for all diets. We enjoyed visiting and seeing him looked after so well. Sadly dad passed away recently, at 93 he had lived a very good, full life. The care and attention he had at Avalon Court was the very best and we are all very grateful.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It was a true pleasure to look after your dad whilst he was part of our loving care community. Our thoughts are with you and your family. Best wishes, Rachel.

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Review from Debra W (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience

My mum went into Avalon Court in May of this year. She was on the second floor (Wickham). Mum's care was exceptional, the staff who cared for mum were caring, loving, considerate under difficult circumstances. I will never be able to thank them enough. The care was absolutely outstanding.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your mother received whilst being a member of our loving care community, giving you and your family the peace of mind you deserve. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes, Rachel.

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Review from Jason P (Son of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience

Excellent experience. Fortunately, there was a vacancy at short notice for my mother when my father realized he could no longer look after her! The room is lovely, clean and well maintained. What makes it so great is the amazing staff - they are so caring and fun. Always smiling and willing to help.

I could name a few but it would be unfair on everyone who has been fabulous from the moment we stepped through the door. Thank you, Avalon!

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your mum has received since being a member of our loving care community. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. It is a true pleasure to care for your mum, giving you and your family the peace of mind you deserve. Best wishes, Rachel.

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Review from Martyn P (Son of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience

Mum has been in the care home for over 12 months now. Overall she seems happy despite her dementia getting worse. The family's biggest concern is the very poor attention to housekeeping. For example, all her clothes were/are fully labelled but every time we visit her clothes are screwed up in the wardrobe,

there are clothes not belonging to her, and some of her clothes missing. The shoes are not even hers. We bought a new quilt when she moved in, which is now missing and replaced with a quilt that doesn't even fit the cover. The carpets in her bedroom don't look cleaned. Dead flowers in a vase that smell. Coffee stains on drawers (she doesn't even drink coffee!) Completed visitor report feedback forms twice and not had any response.

Reply from Ella Lamber, Deputy Manager at Avalon Court Care Home - Avery Healthcare

Thank you very much for taking the time to write a review about Avalon Court Care Home. I am really sorry to hear that you are not happy with the laundry service. Your comments and feedback are vital to us in improving our services for our residents and their loved ones. Whilst I am looking into your concerns immediately, I would like to invite you for a meeting to discuss this matter further. Please contact the home to arrange a meeting date and time that is convenient for you. Kind regards,

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Review from L P (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience

Amazing caring staff. Loads of social activities. Brillant food for residents. Staff team so dedicated and empathic. Rooms spacious.Fabulous all round. Great safety guidelines against Covid. Great support for families' concerns.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. We are also pleased to hear that the choice of tasty meals, freshly prepared by the talented culinary team are well received. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from Bev R (Daughter of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been in this home for over 4 years and I have had no reservations whatsoever that she is in the right place for her. I cannot recommend this home highly enough. She is so clearly happy so it takes a great weight off the minds of myself and my brother to know this.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis. It is a pleasure to have your mum living with us in the loving care community that we create, giving you and your family the peace of mind that you deserve. Best wishes, Rachel.

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Review from Angie H (Daughter of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience

The level of care provided for mum is excellent and the staff are caring and compassionate. The reception staff are all very welcoming and supportive and have been extremely caring during very difficult times. We have had issues regarding the labelling of clothes which has resulted in mum wearing clothes

that do not belong to her and do not fit, which has caused her anxiety, together with items going missing eg glasses, teeth, etc, again causing distress.

Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare

Thank you for taking to take the time to review Avalon Court, and for the lovely comments that you have made regarding the Reception Staff and the Memory Care Team at Avalon. Memory Care residents do occasionally misplace personal belongings however I must apologise if your mother has experienced anxiety and distress due to this. A member of our Customer Service Team will contact you shortly, for us to rectify this concern without delay.

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Review from B H (Friend of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience

Our friend has been at Avalon for over 3 years and is very settled and happy. We feel confident in the care she receives involving all aspects of her stay.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. We are delighted to hear that your friend is happy and settled in the loving care community that we create. Best wishes, Rachel.

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Review from Lynda K (Daughter of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with everyone who has been looking after Mum. Very clean, open reception. Covid has obviously not helped with visits but every effort has been made for me to see Mum.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. We are delighted to hear how satisfied you are with our home, our housekeeping team take great pride in making the home clean and welcoming for residents and visitors alike. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily, in order to provide an excellent level of care. I will be sure to pass on your kind comments to the rest of the team. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from Laura D (Daughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience

Our mum has been in Avalon Court since July 2017 and every hour of every day in that time has been of an outstanding level of care. The staff are your best asset! Indeed not only do they look after Mum they look after our whole family too. I find it difficult to think of any improvements you could make.

10/10 in every area. Thank you so much.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care our staff team provide daily, giving you and your family peace of mind. Your kind words about our staff are highly appreciated, and I will be sure to pass this on to the rest of the team. It is a true pleasure to have your Mum living with us in the loving care community that we create. Best wishes, Rachel.

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Review from Nikki G (Granddaughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience

Avalon Court is a lovely home. There is a warm welcome when you arrive. All staff are very friendly. My nan appears very happy in the home and comfortable with the staff. The rooms are nice and big and always look clean.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for reviewing Avalon Court Care Home and for your amazing 5-star review! We are delighted to hear how satisfied you are with our home and it is great to hear how well your nan has settled into her new home. It is a true pleasure to have her as part of our loving, care community. Best wishes, Ryan.

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Review from Miah M (Nephew of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience

Excellent. The staff are so caring, friendly and helpful. They have my aunt's needs foremost daily. They convey all relevant information as and when required. I never have to worry about my aunt's wellbeing which is a great relief. Ten out of ten for me.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. Your kind words about our home are highly appreciated, and I will be sure to pass this on to the rest of our team. It is a true pleasure to care for your aunt, and we enjoy having her as part of our loving, caring community. We are delighted to hear that the exceptional level of care she receives gives you and your family the peace of mind that you deserve. Best Wishes, Ryan.

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Review from Ann R (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience

Very helpful caring staff. Mum enjoys the activities and she has a lovely room. They all help her to maximise her choices. The entertainment is to a good standard and the meals seem tasty when I have eaten there.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. We are delighted to hear that your mother is happy/settled in the loving care community that we create, giving you and your family the peace of mind that you deserve. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are so pleased that the activities are well received and the choice of tasty meals provided by our talented culinary team are appreciated. Best wishes, Rachel.

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Review from Sarah C (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

Dad moved into Avalon Court in November 2020. All staff involved in his care have been amazing. Nothing is too much trouble and the love and personal care/support he has received has been exceptional. Reception staff and those organising events also deserve a shout out. Dad has not been this happy in

a long time. Thank you.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home and for your kind feedback. Our highly trained staff team go above and beyond each day to provide a safe, warm and welcoming environment, whilst delivering exceptional support and care to all our residents. We are so delighted to hear that your father is comfortable/happy in the loving care community that we create. Best wishes, Rachel

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Review from M I (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

Efficient, friendly, supportive, caring. Clean and tidy. Great activities.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for reviewing Avalon Court Care Home. We are delighted to hear how satisfied you are with our home and I will be sure to pass on your kind words. Best Wishes, Ryan.

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Review from Anne H (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

Mum has been here for over 5 and a half years. She has always received very good care and staff have shown a real affection for her. She is now on palliative and is being well cared for.
Just on occasions, we have had to remind staff that we have asked for regular updates re Mum's condition.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home and for your 5-star ratings. It is pleasure to care for your mother here at Avalon and we are delighted to hear such positive feedback about our staff. We have taken on board your comments in regards to communication and are happy to work closely with you to improve this. Best Wishes, Ryan.

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Review from Paul W (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

Overall, we have been very pleased with the care Mum has received. However, we have not been kept informed as much as we would have liked regarding her up to date health and any changes. Apart from this, I have been satisfied.

Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare

Many thanks for taking the time to leave such a positive review. We have recently changed our Management structure on Ferguson Suite, and I will certainly pass it back to the Team that the communication between yourselves and the home requires more attention. The senior staff are incredibly experienced with a passion for dementia care, and they will be more than happy to arrange more regular updates. In the meantime, if you would like to discuss this further, please do not hesitate to contact me at your earliest convenience.

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Funding & Fees Guide for Avalon Court Care Home - Avery Healthcare

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