Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 208 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided by Avalon Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Thorpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (107)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Avalon Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,370
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,480
  • (these prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avalon Court Care Home - Avery Healthcare Reviews (208)

Total of 208, showing 61-80
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.817) out of 10, based on 36 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 208 reviews.

Overall Experience

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Review from Tamara S (Friend of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, friendly, warming atmosphere. Fantastic staff, lovely and clean and amazing, happy residents. Definitely recommend staying here.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. We are delighted to hear how satisfied you are with our home. Our highly trained staff team go above and beyond each day to provide a safe, warm and welcoming environment, whilst delivering exceptional support and care to all our residents. Best wishes, Rachel.


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Review from Michelle B (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid has made choosing residential care for a much-loved relative very difficult and distressing. My mother only moved there 10 days ago and the staff were so helpful, welcoming and understanding. The small part of the building that I saw, looked exactly as the video on the website. It is like walking
into a smart hotel reception area.
My mother has had to isolate for 14 days, which has been hard but her carers appear to be helping her through this time. Until the phone provider can connect her phone, mum has had several phone calls from friends and family and the home have allowed her to speak to whoever has phoned.
Avalon came highly recommended from past users families and I am very hopeful that it will live up to expectations, once she is allowed to mix with people and join in some of the activities. I would be happy to review again in a few months time.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. It is a pleasure to have your mother stay with us at Avalon Court. Our staff team will be sure to support your mother with the settling in process and we can't wait for her to be introduced into our loving care community. We highly encourage our resident's loved ones to keep in frequent contact and we support this via phone calls and social media. Best Wishes, Ryan.


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Review from Julie E (Daughter of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was such a special lady and had been looked after by my dad for many years until he passed away 13 years ago. After a while, Mum grew a new lease of life and we started to rebuild our lives. We went on many family holidays and she spent some lovely times with all of her family.
Sadly 3.5 years
ago my Mum developed Macular Degeneration which led to her being very depressed and feeling very isolated. After some very difficult periods, Mum finally became a resident at Avalon Court. My mum loved to dance, she was able to dance every day, she enjoyed craft making, she made friends, her appetite returned, it was just wonderful to watch my beautiful Mum enjoy life again.
Sadly Mum passed away in June 2020 - but she had 3.5 years of unbelievable kindness and care at Avalon Court where she felt happy and loved - the best gift you could have ever given to my mum.
Thank you from the bottom of our hearts every single one of you.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. Your kind words are truly invaluable to us and our staff team are so delighted to hear how much your mother loved being apart of the community that we create. It was a real pleasure to have your mother as one of our residents at Avalon Court Care Home and she is deeply missed by the staff members and friends that she had made during her stay. Best Wishes, Ryan.


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Review from S P (Sister of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon is a wonderful place, my sister who; is a resident absolutely loves it.
From nursing staff to reception, everyone is so kind, helpful and caring.
I would recommend highly.
Thank you to everyone.

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Review from L R (Wife of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been here for just over 2 months and I have been very happy.

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Review from G D (Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received 2 weeks respite care. With a mixed age, mixed ability that cares for all. This is a care home that provides for a real mix of abilities. It has given me the strength to get back to living at home following the death of my wife to Parkinson's.

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Review from D G (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Avalon Court is a wonderful care hotel. To my mother, it is her home. My mum has been a resident for nearly two years and has been cared for beyond our expectations. Her 100th birthday party was the pinnacle of her year, all arranged and supported by Avalon Court. She enjoys the care
and kindness of everyone who works to keep her happy and safe. Many thanks to everyone.

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Review from Linda C (Daughter of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Avalon for a few weeks and I cannot praise the home enough, the staff are all very friendly and cannot do enough for mum.

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Review from S S (Cousin of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is very happy here. She is very well looked after.

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Review from B J (Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avalon is a friendly and caring home and helps to provide individual needs for all its guests.

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Review from S J (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Avalon Court in Coventry. They have helped make my mum's difficult situation better. They have been amazing. The staff are all marvellous and caring. My mum has settled in extremely well and is loving all of the activities. It truly is a fabulous care home.

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Review from M H (Niece of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a lovely tribute to my aunt on 10/06/19. It was excellent and I thought what a brilliant idea. Well done.
My aunt passed away on 16/05/19 and this tribute followed her funeral at the crematorium.
Everyone was lovely and it was a great privilege to attend and be included.

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Review from G H (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Avalon Court are very helpful and treat my mother with compassion. They treat mother with compassion. They provide great entertainment to keep the elderly interested and happy.

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Review from Andrew C (Son of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Avalon Court for five months now. She has told me every time I have visited that she is in the best place she could be, and that the staff are really nice. She is on first name terms with her carers and dining companions.
Mum enjoys most of the activities available, which
seem to stimulate her and she comments favourably about them during my daily phone call with her. A member of staff will come and encourage her to join an activity if Mum is in her room.
The carers respect her privacy and do not make her do anything she does not want to do even if in some cases it would be in her own interest.
Whenever I have visited I have found the staff helpful and informative. I would not hesitate to recommend Avalon Court.

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Review from J L (Daughter-in-law of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, caring staff. Father-in-law very happy and looked after.

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Review from Verity T (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is extremely happy here and always says that he is well looked after. I like the fact that all the staff - maintenance, reception, housekeeping all know their resident's names and talk to them when they see them.

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Review from Rosalind A (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to receive the highest level of care at Avalon Court. All staff members are professional, friendly and caring. I have no hesitation in recommending Avon Court to anyone seeking exceptional care and support for their loved one.

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Review from Sandra O (Sister of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is very happy here and seems to join in with the activities that are put on. We're happy because she's happy and we know she's safe.

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Review from Lydia M (Granddaughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon Court is a fabulous care home, we really enjoy visiting Grandad. The staff are always friendly and welcoming, the unlimited snacks and a choice of hot drinks to have in the beautiful reception/family area helps to make our family time special. We always leave knowing that Grandad is very well
looked after.

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Review from Terry A (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon care home is excellent and the carers are very patient and kind.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (360 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 431 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.


Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.


Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!