Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 208 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided by Avalon Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Thorpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (107)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Avalon Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,370
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,480
  • (these prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avalon Court Care Home - Avery Healthcare Reviews (208)

Total of 208, showing 101-120
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.817) out of 10, based on 36 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 208 reviews.

Overall Experience

  • 183
  • 20
  • 3
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  • 2

Date Published

208
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14
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172

Review from Martin H (Grandson of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place. Nan very happy. Nan loves the garden.

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Review from C T (Husband of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Avalon Court after a great deal of searching and I am extremely pleased with my choice. The change and improvement in my wife were almost immediate and the consequent relief and peace of mind personally was a great bonus. The home far exceeds all of my hopes and expectations. My sincere thanks
to every one of the staff and all with any involvement at all.

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Review from Neil H (Son of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention for residents. My mother is very happy here and looks very well.

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Review from Andrew F (Grandson of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Always clean and love the free daily cake and refreshments.

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Review from Andie S (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked around many residential homes in the Warwickshire area before settling on Avalon Court. I had had many first-hand recommendations for it and had read the reviews. The moment I walked in I knew it was a very special place and would be perfect for my father. The range of activities is huge and
the emphasis on staff engaging with each resident is remarkable - and is not an easy job. The staff are amazing and my and my father is treated as an individual. Communication between myself and the staff is excellent. I cannot comment highly enough and I recommend without reservation.

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Review from D C (Friend of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect home. Excellent staff. Unable to write anything negative.

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Review from Jane C (Friend of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful gem, care that should be provided for all. Staff and care are excellent and credit to all. Most of all a happy place to visit. Well done.

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Review from Andrea W (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a full-time resident in March 2018 having done respite care here a few times to see if she liked it and could leave her own home. I can only say she has completely flourished here. She has a wonderful social life with all the amazing activities that are coordinated by wonderful staff.
She has made some lovely friends with other residents. Most importantly our family are thrilled that she is now in a safe and caring home, with lovely staff who care for her.

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Review from K E (Nephew of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a welcoming at the entrance. All smiles. Lovely home. Best I've been in.

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Review from P J (Sister of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Smiles, smiles, great wonderful. Everyone very helpful.
Thanks for taking care of my sister.

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Review from D T (Son of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived the improvement in her has been amazing. She is looked after very well and enjoys the constant contact with the staff and carers. We are very pleased with the care she is receiving at Avalon Court Care Home.

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Review from Valerie S (Niece of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed by the location and the staff. My aunt seems to be extremely happy and is getting involved in activities.

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Review from Fraulici H (Son-in-law of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the facilities and in particular the staff. My mother-in-law is very happy here and has settled down well.
If I was to make a suggestion for further improvements it would be to reduce the paperwork for the staff, I feel the extent of the paperwork involved causes stress for
the staff and takes away their attention to the residents.

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Review from Diane H (Relative of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be happy to recommend anyone to come to this home if needed. Everyone is very caring and efficient.

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Review from Mary D (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother enjoys her experience here. She has made new friends and participates in most of the activities. Staff are friendly and caring.

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Review from Neil T (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On balance, the overall standard of service is just slightly below excellent, marred by the competence of night staff. While I understand it is difficult to find staff appropriately qualified who are willing to work at night, £1000 per week suggests to me that perhaps you should be a little more choosy.
However, I do believe there are many retirement homes that are much worse.

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Review from Mark H (Grandson of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would personally like to thank the staff at Avalon for their care and support during my granddad's final days. The scenery and the environment was 1000% time better than suffering in a hospital.


We even had the service to his funeral at the care home. This gave the staff their opportunity of showing

their respect.


I do think this is the way forward...having the service and wake at the care home as the atmosphere is more relaxed.


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Review from K M (Friend of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for a funeral of a resident and was very impressed with the staff who attended the funeral and cared for my partner's grandfather when he was ill.
The service was excellent, well organised and the food was fantastic. I would recommend this care home to anyone.

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Review from B K (Nephew of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home to be in.

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Review from David N (Cousin of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin moved to Avalon Court in February, and the improvement in her has been amazing. The physio and his exercise class have given her much more mobility. The entertainment team makes sure she is always entertained and loves to join in. The food is not only varied, and nutritional but also very
tasty and beautifully presented. The staff and management are all friendly, caring and very patient. They keep us informed at all times about her health and well being. I cannot praise them enough and would highly recommend this care home.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (360 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 431 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.


Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.


Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!