Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 208 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided by Avalon Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Thorpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (107)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Avalon Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,370
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,480
  • (these prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avalon Court Care Home - Avery Healthcare Reviews (208)

Total of 208, showing 121-140
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.817) out of 10, based on 36 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 208 reviews.

Overall Experience

  • 183
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  • 2

Date Published

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Review from Sue H (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place the care is excellent. My father was a resident here and the care he received was amazing and kind I could not fault it. Lots of daily activities that my father enjoyed taking part in.

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Review from Alan H (Son-in-law of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and concern from all members of staff from every level nothing has been too much trouble would recommend Avalon Court to anybody.

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Review from Richard K (Son-in-law of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon is so unlike the perceived view of a care home. People are treated with respect and compassion and when my time comes I would like to end my days in a place like this.

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Review from Eve E (Friend of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour is very pleased with Avalon Court. She has been made very welcome.
The care is outstanding. My neighbour has no family left, so I come to see her 4-5 times a week just to make sure she is well and happy.
She has settled in very well and loves it here.
I would recommend Avalon Court
to anyone.

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Review from Cheryl M (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. Dad loves it here. Staff are lovely. So happy we found Avalon Court.

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Review from E M (Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated kindly on every day of my residence here during this last year. The staff have been extremely helpful and caring.
Sometimes when I have either a personal problem or I need to speak to a senior member of staff about an elderly resident there is no one to relate to and confide in.

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Review from J L (Granddaughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found the home to be very welcoming to my nan and the whole family. Very caring.

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Review from J P (Son of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in all aspects of my mother's care.

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Review from P L (Son of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit and father is happy being here.
Staff are friendly and very helpful. I have both my father and father-in-law here so must be good.

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Review from N D (Granddaughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to live here, my grandad is the happiest I have seen him in a long time.

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Review from Dorothy S (Sister of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff very friendly and caring, look after my brother very well. Avalon Court just like hotel.

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Review from Marie C (Daughter of Resident) published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is being well looked after and is quite happy being here.

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Review from Annie C (Resident) assisted by family/friend published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my stay the level of care has been of a very high standard, despite the frequency of new carers, who are less familiar with individuals care needs.

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Review from Kate S (Daughter of Resident) published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the peace that Avalon Court gives me and my sister and brother.


Mum has such a great time dancing, singing and generally being at home in her "5star hotel".


The staff are wonderful and the care is the very best I could ever hope for.


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Review from Judith A (Daughter of Resident) published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon Court has excellent facilities, the carers are very professional and patient. Nothing is too much trouble for them and the nursing station has well trained, knowledgeable staff. Any issues they pick up on, medical they contact Dr's when necessary. They are efficient in arranging Ambulance transport
for appointments. Reception staff are professional, smart and efficient and deal with residents and their families equally.

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Review from Philippa L (Daughter of Resident) published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally fantastic - my dad has been here a year and now my father in law is here too. You can come at any time of day or night and the standard of help, care, friendliness and helpfulness is always the same - outstanding!
Cannot speak highly enough of everyone involved.

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Review from S B (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home have been fantastic at settling mum in. They offer an extensive range of trips and activities and work hard to include all the residents. I think this really enhances the resident's lives. The pre-school group with residents is a fabulous idea and mum enjoys their visits.

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Review from C S (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a great afternoon on mum's 83rd birthday. Avalon put on a singer and handed her a birthday cake, made her feel very special. She had a great time dancing the afternoon away with family and staff.

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Review from Cindy L (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's lack of confidence has deteriorated over the last 12 months and after persuading her to move into a nursing home, she has settled extremely well and made a lot of friends. Mum is a very sociable person who loves the company and the entertainment facilities are brilliant at Avalon Court.

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Review from David G (Son of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Avalon Court Care Home, more importantly, my mother is even happier. The level of care, kindness and attention is greater than I ever expected. She has settled in so well and she calls it her home. All of the rooms, lounges and en-suites are furnished to the highest standards just
like a high star rated hotel. All the staff and carers are exceptional and always have a smile not only for the residents but visitors as well, nothing is to much trouble for them. Last week mum had her hair styled in the salon, then had coffee and biscuits with us in the bistro. After lunch, a trip out in Avalon Court’s minibus to a garden centre and had hot chocolate and marshmallows. What a delight to see my mum full of smiles. Such a professional attitude from everyone involved in the way Avalon Court operates.
Thank you all very much

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (360 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 431 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.


Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.


Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!