Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 208 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided by Avalon Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Thorpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (107)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Avalon Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,370
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,480
  • (these prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avalon Court Care Home - Avery Healthcare Reviews (208)

Total of 208, showing 141-160
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.817) out of 10, based on 36 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 208 reviews.

Overall Experience

  • 183
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Review from Catherine B (Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here to Avalon Court for eight weeks respite. The staff are wonderful, very friendly and helpful. It has been a very comfortable stay and the care home is nicely furnished.


Entertainment overall is very good.


I was here at Christmas and New Year and the decorations are beautiful.


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Review from Linda K (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, all the staff are very friendly and supportive of both residents and visitors and family.

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Review from Kevin S (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind and polite. Cannot knock the care and support they have given my mum. They made her feel at home as soon as she got here. Will recommend Avalon Court to anyone that asks. Activities that are put on are great and they get everyone involved.

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Review from Kim G (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When dad's health deteriorated to the point he needed residential care it was a very upsetting time for him and his family. We were all at a real low point. From the very first time we entered Avalon Court's beautiful reception and were welcomed by the warm, kind, caring, knowledgeable and professional
staff. Dad's life and the family's too has settled in the best way possible, to feeling safe, reassured and not so frightening. We cannot praise or thank Avalon Court enough.

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Review from Christine S (Daughter of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in several times for respite care and we could not ask for a better place for her to stay. The staff are very friendly, the rooms are spacious, the meals are excellent and cater for her special diet. Cannot fault the cleanliness of the whole home. Would highly recommend.

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Review from Pauline G (Daughter of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the way Mum has been cared for in Avalon Court Care Home. The staff have been patient and supportive - her physical health has improved due to the excellent food and she has joined in many of the activities offered. Mum has also made good friends with the other residents.


We

were lucky enough, on our last visit, to join in with a physical activity session led by the resident physio. It was brilliant - even the residents who had been reluctant initially came away smiling. What a tonic!

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Review from D M (Friend of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been at Avalon for two years and is so happy there.
All the staff love her and she looks forward to the activities and outings.
She is eating well, maintaining a good weight and her level of medical care is excellent.

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Review from T S (Son of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care Mum is getting at Avalon Court.
All the staff are very caring and thoughtful.
We have already recommended Avalon to friends.

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Review from Peter D (Son of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a good experience.

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Review from Neil H (Son of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for. Seems healthy and happy on a regular basis.

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Review from N S (Husband of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my wife every day during the past five months and have found the staff always welcoming, cheerful and helpful. I am very satisfied with all aspects of care she has received. We like the purposeful and spacious design of Avalon Court. From bedrooms, large restaurants and also the large
lounge and bistro. The pleasant and colourful garden which facilitates a wide range of entertainments and activities. The self-service kitchen provides drinks in house cakes and scones and fruit. Avalon Court must be one of the best.

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Review from L S (Granddaughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care given to my nan over the past six months. The staff on the first floor have been exceptional with my nan's health and happiness. A couple of months ago my nan's health had started to deteriorate, but with the commitment and dedication of the team on the first floor,
she has bounced back to her usual bubbly self. They encouraged her with her fluid intake and reassured her that she would be ok.
She would not be the confident happy resident she is today if it wasn't for this team.

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Review from Carol K (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my mother receives is outstanding. The staff are very caring and nothing is too much trouble. They treat mum with total respect and are always cheerful whatever time of day I visit.
I have ticked satisfactory for value for money because mum has not used and is unable to take part
in activities due to her being bed bound.

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Review from L G (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here. The staff are very caring. There are lots of activities arranged for the residents. A lovely environment.

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Review from R B (Son-in-law of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my mother-in-law into care was an upsetting time for the whole family, but she was too poorly to live at home.
However, we all feel so fortunate to have found Avalon Court a brilliant care home, that provides such wonderful care.
Avalon Court is like a luxury hotel, the bedrooms are beautiful.
The family visits often and everyone at Avalon Court is always welcoming and understanding. My mother-in-law receives the best care and is now even eating and drinking properly as well. She is cared for and supported 24 hours a day. I highly recommend Avalon Court.

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Review from M P (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Avalon Court Care Home for a period of 4 weeks for respite care following a hip replacement operation. Throughout her stay, she was treated with kindness, care and support by all the staff. They alleviated all our worries so that she was in a position to return to her own home. The
staff always respond positively to any requests and were extremely helpful to both my mum and myself. I would recommend the care home and the staff unreservedly.

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Review from Margaret E (Respite Resident) published on 23 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy delightful experience with friendly helpful people. I would be happy to come back anytime.

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Review from J C (Niece of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Avalon Court Care Home since the beginning of May after suddenly having to move from another care home. She has been diagnosed with dementia and could have been very confused and upset by the sudden change. However, all the staff from our first meetings with management and visitor
reception, have been reassuring welcoming and very professional. She has actually been thriving in all aspects having fun and enjoying the safe attractive, caring environment. Her care plan was amended with a couple of days of admission and any issues are dealt with promptly by any of the knowledgeable staff.

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Review from C J (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended the dinner and dance at Avalon Court with my mother. The food was excellent and the service was very good. Everyone had made a tremendous effort. There was a singer and dancing afterwards which everyone enjoyed. Very good night.

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Review from J D (Son of Resident) published on 1 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very impressed with Avalon Court care home. It was a tough decision to place our Dad in care, but right from the start we knew we'd made the right choice with Avalon. He's safe, well cared for, is getting more exercise than he was able to at home, and has a fuller social life. All the staff
are a joy to interact with, and it's clear that they really do care about the residents. The food is amazing, facilities, decor, and standard of maintenance are excellent; we've come to refer to Avalon as a "hotel with care" as it has such high standards. It's very comforting to know that at this stage of Dad's life he's enjoying himself and has the level of care he needs. Thank you all so much.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (360 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 431 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.


Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.


Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!