Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 208 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided by Avalon Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 107 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Thorpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (107)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Avalon Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,370
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,480
  • (these prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avalon Court Care Home - Avery Healthcare Reviews (208)

Total of 208, showing 161-180
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.817) out of 10, based on 36 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 208 reviews.

Overall Experience

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Date Published

208
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Review from B E (Nephew of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very modern building with good facilities and staff.

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Review from Elaine G (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum came to the care home she was upset and confused. She is now settled and contented. Mum has a lovely room, the staff are all lovely and I know I leave her in very capable hands. The home is like an upmarket hotel, decorated lovely which I'm sure the residents appreciate when leaving their own
home behind.

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Review from John N (Son of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The general standard of care is very good, however, more activities in the dementia area would be very beneficial and much needed. Music played in the reception/Bistro area should reflect on the age of the residents.

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Review from Philip H (Son of Resident) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the two weeks of respite that my mother required the staff at Avalon Court Care Home were so attentive to her needs, she wanted for nothing and was encouraged to take part in all activities which helped my mums self confidence something that required a boost due to ill health she recently experienced.
All in all a first class home.

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Review from Sandra G (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother in general and prompt attention when she needs medical care.

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Review from Katherine N (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been able to stay in the guest room while spending time with my mother. This has been a very welcome opportunity and a good experience. It has allowed me to get to know the staff and routines and appreciate the good care that my mother is receiving. Travelling from New Zealand, it has made things
much easier. Thank you.

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Review from Gillian K (Relative of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident since last August as he is not able to live at home anymore. He was reluctant to leave his home, however, he has settled in very well. He is receiving excellent care and the staff have been wonderful to him. I am just thankful that he is in such a lovely caring environment.
A big thank you to all the staff at Avalon Court.

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Review from S W (Daughter-in-law of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law had her 88th birthday on 9th December. We couldn't attend but the home provided a great afternoon tea in a quiet area on the 11th December for us. The staff were wonderful and she really responded to the occasion. The staff are wonderful with her and we are very happy with the home. Always
ten out of ten.

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Review from Wolfgang H (Son-in-law of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay at Avalon Court. Everything possible was provided for us in the quiet room, meals excellent, would highly recommend.

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Review from Carol R (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to visit dad from Northern Ireland, found the home to be extremely clean, staff very friendly, nothing is too much trouble, stayed in the quiet room, everything provided for us. Meals very good, we were able to help ourselves to coffee, cake etc outside of meal times as well. Staff trained to high
standard, very helpful and polite. Resident are treated with the support and dignity they deserve. Cannot praise the manager and staff highly enough.

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Review from D C (Daughter of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As noted my mother (104) who has dementia has been a reluctant resident since August 2016. The staff have worked incredibly hard to make her feel welcome and integrated not always easy! Amazingly the staff have managed to take her out on a trip and also get her dancing as her birthday. We cannot remember
the last time she participated in such activity well done with much appreciation.

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Review from Marion W (Niece of Resident) assisted by family/friend published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Avalon Court was how the staff treat residents with dignity and respect, which I found this very comforting.

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Review from J C (Daughter of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here at Avalon Court for two weeks and I have nothing but praise for the way in which she is being cared for. The staff are wonderful. They treat Mum with so much dignity and respect.

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Review from Melanie J (Daughter of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the care home initially for three weeks and there another four weeks before he died. As a Doctor of palliative care I am aware of what constitutes good care and I found the staff to be sensitive, caring and compassionate (which my dad also agreed with) I even though he was there a total
of seven weeks they made us as a family and him feel it was home.

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Review from Raymond P (Cousin of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is very clean and caring environment, my relative seems very happy here.

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Review from Tracy C (Daughter of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have imagined feeling any worse than I did having to put my Dad in a home, but from the moment I walked in I felt that Avalon was the place for us. Each and every one of the staff from reception to the carers, to the chefs, kitchen staff and entertainment coordinators have made us feel part
of the family. My Dad is interacting more and more than he has done in a long time.

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Review from Jan G (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities are like a 4 star hotel. Food is properly cooked by chef and of very good quality. All of the staff are extremely friendly and helpful. They are very pro-active in keeping their clients happy and engaged. Lots of activities and choices. We can visit at any time and the care given is very
transparent.

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Review from Cleveland M (Son-in-law of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb location, great facilities, great caring staff, relaxed, clean, no smells, cake and coffee, good parking, activities trips out every week. Overall a fantastic place to retire or for respite. Everything catered for, fab home.

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Review from R A B (Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here as it's very friendly, the food is good and there are some nice outings. The staff are excellent.

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Review from Ashleigh H (Granddaughter of Resident) published on 26 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care and support my granddad is receiving at Avalon Court. The building and facilities with are finished to a very high standard. Activities are planned with care and consultation with the residents. There are many small touches which make a difference to both residents
and their families, these include being able to join your family member for dinner in the dining rooms, family and birthday celebrations, the private dining hall and the bistro café with free fresh cakes and drinks available. I am pleased that staff have made such an effort to enable my granddad to settle in and find out and support his interests, including in gardening. Staff always ensure that any medical appointments are booked and referrals for follow up are chased up when required.


I feel reassured knowing that my granddad has the best possible care. Staff communicate clearly and effectively and are very approachable in person, by phone or email to address any issues or concerns.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (360 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 431 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.


Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.


Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!