Veronica House Nursing Home

1 Leabrook Road, Ocker Hill, Tipton DY4 0DX
Submit a Review
7.6 14 Reviews
  • Veronica House Nursing Home, Tipton
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Portway House Specialist Care Centre
Portway House Specialist Care Centre
9.5
Member Logo
Care Homes belonging to Parkfield Grange
Parkfield Grange
9.9
Group Logo
Care Homes belonging to Wrottesley Park House
Wrottesley Park House
9.7
Member Logo
Care Homes belonging to Compton Manor Ltd
Compton Manor Ltd
9.5
Member Logo
Care Homes belonging to Beech Hill Grange
Beech Hill Grange
9.7
Member Logo
Care Homes belonging to Allenbrook Home (Halesowen) Ltd
Allenbrook Home (Halesowen) Ltd
9.6
Show Veronica House Nursing Home on the Map

Care Provided by Veronica House Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Rencher (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Veronica House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,500 – £2,600
    • Self-Funded Residential Dementia Care £2,500 – £2,600
    • Self-Funded Nursing Care £2,500 – £2,600
    • Self-Funded Nursing Dementia Care £2,500 – £2,600
    • RESPITE Self-Funded Residential Care £2,500 – £2,600
    • RESPITE Self-Funded Residential Dementia Care £2,500 – £2,600
    • RESPITE Self-Funded Nursing Care £2,500 – £2,600
    • RESPITE Self-Funded Nursing Dementia Care £2,500 – £2,600

  • £2592 per week,
  • (these prices are only a guideline, please contact Veronica House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Veronica House operates a protected lunchtime meal policy.
    Visitors are asked to avoid visiting between 12noon - 1:30pm.


  • Parking

  • Veronica House has a private car park situated at the side and rear of the building.


Are you the Owner/Manager of Veronica House Nursing Home? View your Advertising Options

Veronica House Nursing Home Reviews (14)

7.6

Veronica House Nursing Home has a Review Score of 7.6 (7.589) out of 10, based on 6 reviews in the last 2 years. Over all time Veronica House Nursing Home has 14 reviews.

Overall Experience

  • 8
  • 4
  • 1
  • 1
  • 0

Date Published

14
0
4
6
8

Review from Mary R (Sister of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I understand staff have to have holidays but I think the reception area needs to be covered at all times. There were 3 lots of visitors today who had to wait quite a while to be let in.
After obtaining entry everything was fine.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Son of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and Mom find it difficult at times seeing Dad when he's not good but we cope because we know he's cared for and the staff are doing an amazing job with him. We also realise he's gonna get worse but are reassured with the thought that he's in the right place with the right people who he's taken to
and so have we, we've become close with most of the staff there but would be hard not to seeing them 3/4 times a week for over 2 years we're all human and all want the best for Dad, I think a few staff don't quite know how to take us because we are very friendly and love you all for having Dad's best interests at heart and kind of show that when we're there having a laugh that's what we believe makes the care home very professional the respect from us to them for doing a fantastic job and from them to us knowing we care and are most thankful. The idea of talking to robots and not real honest people is not for us and want to thank you all so much the cooks, cleaners nurses and carers. Thanks.

Reply from Emily Crossley, Lead for Business Development and Marketing at Veronica House Nursing Home

Thank you so much for taking time to recognise our wonderful hardworking team at Veronica House. We are so lucky to have such supportive and wonderful families like yourself.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ana J (Sister of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The room and brother was filthy with food on the floor and his clothing.
Brother and sister-in-law found his water bottle with floating black stuff in it and the drinking straw was black with some sort of mold. Been in hospital for 10/11 days and this is what he came back to. Official complaint raised
via email.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark C (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve visited my father at Veronica House about a dozen times now, your staff are excellent and committed, the only problem is you don’t have enough of them.
This leaves ones you do have stretched to accommodate everyone there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shehzad S (Friend of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A nice care home generally, friendly helpful staff at the site and courteous. The manager was good in the daytime and took note of concerns raised to help with patients' schedule of requirements.
For improvements: It would be a good idea to come up with daily activities for patients to get involved
and keep busy. Like glasswork, artwork, pottery, movies, and education classes with perhaps events to go outdoors for a short duration.

Reply from Deborah Hillier, Marketing at Veronica House Nursing Home

Thank you for taking the time to provide positive feedback. Your recommendations and comments will be reviewed by the management team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda M (Friend of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time that I have visited my friend and the first time to the care home. I can only speak for todays visit and I must say I thought that the nursing home was very nice. It felt clean and modern. The rooms were of a good size and the staff were very friendly and helpful. My family work
in the care sector and I would say that they would like to work at a place like this. Thank you to all the kind staff I met today and thank you for your assistance.

Reply from Deborah Hillier, Marketing at Veronica House Nursing Home

Thank you for your valuable feedback, it's hugely appreciated. Your comments about the staff will certainly be shared. Thank you again for taking the time to provide positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R K (Niece of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has just moved into this home. He has been welcome and settled at this home very well. Thank you to all the staff at Veronica House Nursing Home for welcoming my uncle. My uncle has only been here about two weeks I have never seen him very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane J (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been cared for extremely well since she arrived at the home. She always says how well they look after her. The home is very nice, staff are very nice and approachable. Would recommend it to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glen W (Son of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my mom's words (who is a resident at Veronica House) - "I think it's very good here - excellent. It's like living in a five-star hotel and I've stopped in a lot of hotels. It really is lovely, you get your hair and your nails done and you feel great. I honestly don't mind stopping here until I die.
This is now my forever home." It really is a great place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy B (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum reports that the staff are lovely, the room is comfortable and she has all she needs. She also tells me that the food is good and she enjoys the activities with the other residents in her bubble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda P (Sister of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my sister's care and have no hesitation in recommending this home to anyone who has family that needs to be cared for. The staff are both friendly and kind to my sister and I am very grateful for their help in assisting her needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat S (Sister of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my sister every day and during the current situation are second to none. My sister has been a resident for the last 6 years, and in all that time, as a family, we have been extremely happy with the way she has been treated. The staff and management are very approachable;
they are also very attentive to Mom who visits 4 times a week under normal circumstances. As my sister is on tube feeding, I have been unable to comment on Food and Drink, so have rated good because my sister is unable to participate in 'normal' meals.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry T (Son of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at this Nursing Home since 2015. We've always been very pleased with the care and attention that Mother has received. During the lockdown, the home has been very good at keeping us informed of the availability of visiting options. Whenever I've called they've updated me on Mom's well
being. Everyone is caring and do their best to accommodate Mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison H (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved to Veronica House in July and has settled really well. He has dementia and finds it hard being apart from Mum and has often been very anxious in a hospital setting but is calm and relaxed most of the time here. He is well cared for, appears clean and tidy and says the food is great! He
has regular contact with family even in these difficult times by phone and video call and has joined in with the many activities that are on offer. Staff have been very attentive and have gone out of their way to distract Dad if he is confused by taking him into the lovely garden to look at the flowers which he really enjoys. As a family, we can’t wait until we can visit him properly again but can’t thank the staff enough for what they are doing in the meantime. Management is good, and any concerns or requests for information have been dealt with promptly and efficiently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 7.6 (7.589)

Overview of Review Score

The Review Score of 7.6 (7.589) out of 10 for Veronica House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.829 for Veronica House Nursing Home is calculated as follows: ( (22 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 70 Ratings = 3.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.76 Points relating to the number of positive Reviews for Veronica House Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 4 Positive Reviews ÷ 10.4 = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Veronica House Nursing Home

What types of Care is Veronica House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Veronica House Nursing Home provide?

Palliative Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Veronica House Nursing Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Veronica House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Veronica House Nursing Home to the centre of Tipton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.